• Crowdtap

Crowdtap

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Overview

Crowdtap has a rating of 2.5 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crowdtap most frequently mention gift card, customer service, and enough points problems. Crowdtap ranks 14th among Survey sites.

  • Service
    59
  • Value
    55
  • Shipping
    25
  • Returns
    23
  • Quality
    51

This company does not typically respond to reviews

Positive reviews (last 12 months): 31%
Positive
9
Neutral
1
Negative
19
52
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How would you rate Crowdtap?
Top Positive Review

“Crowdtap is a platform that connects brands with consumers to gatherr insights and promote products.”

Twyla g.
6/25/24

Crowdtap is a platform that connects brands with consumers to gather insights and promote products through sampling and reviews. Here's a review based on common user experiences: Pros: 1. **Engagement Opportunities**: Users can participate in various activities such as surveys, polls, and product sampling, which can be enjoyable and rewarding. 2. **Earn Rewards**: Participants can earn points or rewards for their contributions, which can be redeemed for gift cards or products, providing tangible benefits for their time. 3. **Product Testing**: Members often get the chance to try new products before they hit the market, allowing for early feedback and an exclusive look at upcoming items. Cons: 1. **Reward Redemption Delays**: Some users report delays in receiving rewards or difficulties in redeeming points, which can be frustrating. 2. **Limited Availability**: Opportunities can be limited based on demographics or location, meaning not all users may qualify for every campaign or activity. 3. **Technical Issues**: Occasional technical glitches with the platform may affect user experience, such as survey loading issues or login problems. Overall, Crowdtap offers an engaging way for consumers to interact with brands and earn rewards through various activities. However, like any platform, user experience may vary based on individual participation and technical factors.

Top Critical Review

“It was bound to happen eventually!”

Lisa K.
10/10/24

So it finally happened to me after reading about it happening to so many others. Had been on here for a solid year, earning as much as $60 a month. Just cashed out for 5 bucks and immediately I can't get back into my account & says I've been banned. These people are slimy! Another issue I had with them is I was signed up to do a $100 survey. They confirmed with me multiple times, both through calls and emails. Then literally 30 seconds before the interview was scheduled to start, they cut me and offered $20. I raised a stink since I had scheduled my whole day around this and ended up getting the original $100 offered. By the way, none of the emails indicated that being cut at the last second was even a possibility.

Reviews (345)

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Reviews that mention popular keywords

gift cards (161) size products (25)
Thumbnail of user davidm286
Illinois
1 review
13 helpful votes
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June 16th, 2015

I've earned several gift cards and have gotten a few great samples. Problem being, the new site offers coupons for those samples so far instead of mailing them out. The stores here where I shop don't accept full price off free coupons anymore. The results of the surveys are valuable. Bring them back please. Try a different browser if you can't validate your account. Worked for me. There are a few bugs. Not that many. I don't upload photos that show my face or house for security reasons, so I am unable to complete many of the tasks. They get crazy with the requirements though with some samples. Would take over an hours work to satisfy some of the requirements for a dollar worth of sample product. It can be worth your time to visit the site regularly.

Thumbnail of user casd17
Illinois
1 review
0 helpful votes
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October 17th, 2018

Crowdtap is a legit organization and an awesome way to help brands to get real reviews to release good products. By being an active member you should be willing to answer polls, review products, and share your experiences to social media as often as possible. Seriously a fantastic site dedicated to its users and improving businesses.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Hi there, Cas. Thank you for that thoughtful review.

Thumbnail of user irenea52
Nevada
1 review
2 helpful votes
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February 24th, 2019

Crowdtap is one of the, survey-poll Like, sites that allow us freedom of choice and without leading our answers. And that's rare for an opinion poll in which some do exactly that. Easy least jspanesey. And they supply enough polls and sampling opportunities so as to allow us to cash in quickly. How great is that?!

Thumbnail of user brittanya66
Pennsylvania
1 review
0 helpful votes
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October 17th, 2018

I've used alot of "sampling" sites and crowdtap is by far one of the best I've gotten full size products that I really enjoyed using! Right now I'm waiting to get some Revlon concealer... and their questions aren't boring on the follow up surveys

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Hi there, Brittany. Thanks for your review (and for the sample pics, too)! Glad you're enjoying Crowdtap.

Thumbnail of user aliciah91
New Jersey
1 review
12 helpful votes
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April 9th, 2019

I have tried so many different services that claim that you will earn gift cards and samples, some do as they say... but its really slow, and sometimes you get the "you don't qualify for this survery" not crowd tap! You just answer the questions given and you get points! Those points then allow you to redeem giftcards. Crowdtap also allows you to apply for samples... below is my very first crowdkit sample! I've earned about $20 in about a month and a half time-frame, I'm sure you can more when you're more active. I mostly love the samples! I mean come on! Their full sized! Lol i recommend crowdtap.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you for the love, Alicia!

Thumbnail of user louieb42
New Mexico
2 reviews
23 helpful votes
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February 22nd, 2019

I almost had enough points after doing surveys to cash out for a $10 gift card. Did a 6 question survey about a pain medicine commercial and had emails from Crowdtap stating my answers had 'created a buzz'. Well, the next day I couldn't get into my account. Emailed their customer service and got an email back saying that my answers were irrelevant and I violated some code of conduct by not answering correctly and am blocked from the website. What?!?! So you don't like honest opinions about ads, why even offer for people to do them? My guess is that they don't want to pay up. I will not get my $10 that I spent a couple of weeks doing the pointless surveys for.

Thumbnail of user candyf16
New York
1 review
0 helpful votes
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October 17th, 2018

Crowdtap is 1 of my favorite sites to be on. You do simple task that give you points and then you can cash out for gift cards. They also have sample opportunities to were you get free stuff to try anything from makeup, cleaning supples, food etc.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thanks for your review, Candy!

Thumbnail of user laurenn394
New Jersey
1 review
5 helpful votes
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May 29th, 2023

Had enough points for $30 then my account was deactivated and told its cause I didn't provide truthful answers! But it's also an automated response every time you open a ticket! Saying your account is deactivated and don't ask to get it reactivated! Waste of time!

Thumbnail of user virginial55
Oregon
1 review
0 helpful votes
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October 17th, 2018

I love using crowdtap I've been using the website for about a year now! They send me so much free things to try out and don't pressure me to making false reviews about items they just want my honest opinion on the items they send I always get full sized products and better yet they have a point system so you get points for using products and points for answering a few questions then you can redeem those points for gift cards! Win win definitely with checking out

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thanks for the pics, Virginia! Glad you enjoy Crowdtap so much!

Thumbnail of user mckenzyw
Wisconsin
1 review
0 helpful votes
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October 17th, 2018

I love crowdtap, this site is legit, you can win giftcards SO easily by just anwsering quick questions and adding up points, which add up so fast! Ive only been on crowdtap for about a month and am saving up my points almost have 20 dollar giftcard to claim! Plus i just got accepted to sample some full sized products! How awesome!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

We're always happy to hear how much members enjoy Crowdtap, Mckenzy.

Thumbnail of user francesv176
Michigan
2 reviews
0 helpful votes
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October 28th, 2022

I have been with Crowdtap for at least a year and I hae been enjoying taking their surveys. I wouldn't even call them surveys, they're more like questionairres about you. No one knows you better than yourself so just answer all the questions honestly and it will be a breeze. Because the questions will be repeated many times down the road to test your honesty. You will get a board with different colored squares worth different point values and on different topics. You only need 1000 points to cash out a $5 gift card, which I average about once a week. And that's only visiting the site every 2-3 days for 30-60 minutes to clear as many squares that are made available to me as I can. There's nothing complicated about it. It's real easy, laid back and enjoyable. You usually get your redemption the same day or next day. I belong to a lot of survey panels and this is one I really look forward to. It's a nice change of pace.

Tip for consumers:
This is a great way to earn gift cards to a lot of major companies. It's quick, easy and painless. Dare I say rather enjoyable?

Products used:
Gift cards for Ulta, Walmart and Amazon

Value
Shipping
Quality
Thumbnail of user kennam8
Montana
1 review
0 helpful votes
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October 17th, 2018

I've tried many sites that claim to give you free things/gift cards, but it would take forever or wouldn't happen at all. Crowdtap is an easy way to get samples of products that you then review, and earn points for gift cards (each question is worth 3-100 points and the point dedication seems random. 1000 points gets you a $5 gift card to Target, Amazon, Walmart, Ulta, or a few other places.) It's fun to do the surveys in downtime when you're watching TV or something. Easy free gift cards!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Kenna, for your review!

Thumbnail of user heidic110
Maryland
12 reviews
71 helpful votes
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July 8th, 2020

I reached 4,000pts to receive a $20.00 Sephora gift card which I put in to claim it two days ago and still haven't received it. So what do they do next? They block me from posting on their Facebook page plus disable my account now. Talk about a sham!

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Heidi, Thank you for your feedback, and we apologize for your frustration. We try to make Crowdtap® a fun and fair experience for all, which means we regularly review account activity and take necessary quality control measures. We'll be sending you a private message in Sitejabber shortly to collect information about your Support Request so we can escalate the issue and get you a response faster.

Thumbnail of user tammyg372
Colorado
1 review
4 helpful votes
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June 27th, 2021

I've been with crowdtap for several years and their system flags my account for no reason often. I tried to redeem 3 gift cards after saving up and the next time I tried logging in, I was blocked.
I put in a support request and generally, they understand their system erroneously flagged my account. However, I spoke with "Richard" who was very unhelpful and incredibly condescending to me. He was not understanding and refused to pass my ticket on to someone who had the authority to review the flag. Seemed like Richard didn't want to do his job and just copy/pastes " we will look into it" but stick with the account deactivation.

I tried explaining the gift card redemption may have flagged my account and he proceeded to say that explaining myself just results in another ban? This guy needs retraining or needs to be fired with how he is making up rules and being rude.

Service
Value
Quality
Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Tammy, We'd like to investigate this further and look into why your account was disabled. Please send us a private message on Sitejabber with your Support Request # so we can escalate with our team.

Thumbnail of user janed442
Tennessee
3 reviews
16 helpful votes
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November 28th, 2018

Expect to be banned from the site when you are very close to cashing out your points. It happened to me recently and no explanation was given. I believe it's because I publicly questioned their business practices on Facebook. Much like Nazi Germany, if you question their regime you'll get eliminated. At one point the site was allowing other user to "moderate" photos I submitted. A lot of the users were nasty and rude when they moderated my photos. Users also would make rude comments on Facebook posts that had nothing to do with them. They were questions for the people than ran the site and random people would make the nastiest comments on them for no apparent reason. The creators and users of this site are ruder and snobbier than any survey site I've ever been on. That's fine if they want to block me. Good riddance! I don't want the negativity from Crowdtap in my life anymore.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Although we wish it weren't the case, there are instances when profiles are banned and we take great care before taking that step. We abide by the regulations of our Terms of Service, specifically in this case, sections 4.7 and 4.8, with the intention of being able to reward and support the Crowdtap community members as a whole. We do offer an appeals process (humans do err), but depending on the specific cause of a profile's banning (i. E., evidence of duplicated accounts, accounts created and/or used outside Crowdtap’s allowed territories), that may affect whether or not you hear back from us. Please see our FAQ with further details on this topic: https://bit.ly/2CM5tX9.

Thumbnail of user sheinad
Indiana
5 reviews
4 helpful votes
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October 17th, 2018

I've been a member of Crowdtap.com for well over a year now! I have received several free items to review, including the newest one which was Gogo SqueeZ BlasZ! My kids and all our neighbor kids just loved it! We left an amazing review! Even when you're not getting free stuff, you're earning points for just giving your opinion and those points become gift cards! I've received over $100 in Amazon Gift Cards! Crowdtap is the best!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you for that review, Sheina. We love hearing how much our community enjoys Crowdtap!

Thumbnail of user srishtid1
Michigan
1 review
1 helpful vote
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February 24th, 2019

I have joined crowd tap just few months back and You can earn points by filling questionire though questions do take time. But its sure you will get free stuff and some gift cards for amazon or sephora and many more. If you have time give it a shot. Try using crowd tap. This will provide you info on new products as well.

Thumbnail of user rochellep32
New York
1 review
14 helpful votes
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March 29th, 2020

Answering every question for 11 weeks gave me a $5 gift card. About as slow as PaidViewpoint.

The surveys connect to the same routers as other survey sites: try one, get routed to five other companies, and you might finish one, hit a dead end or get a page error.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Rochelle, Thanks for your feedback. We're sorry your experience with us has not been fun and gratifying, and will happily work to resolve your issue.

If you haven't yet reached out to our Support team, please email them at support@crowdtap.com with details in your issue. If you have contacted them, please send us a private message with your Support request # so we can follow up with the team.

Thumbnail of user garye196
New York
1 review
18 helpful votes
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July 2nd, 2020

I was shocked to see my account disabled when I was close to a reward after 3 weeks of doing surveys? I am contacting the NYS Attorney General's Office and filing a complaint. I feel this group is possible a front for gathering personal information for criminal intentions. I will let my taxes dollars investigate. Maybe they should understand that integrity matters. I also plan to contact many companies that they use to gather their product information.

Gary K.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Gary, We appreciate your feedback and apologize for your frustration. We'll be sending you a private message shortly to find out if you've contacted our Support team, so we can escalate this issue for you to get you a resolution as soon as possible.

Thumbnail of user lorraineg65
Illinois
1 review
0 helpful votes
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October 17th, 2018

I'm so glad that I found this website about a year ago. Since then I've gotten the opportunity to try lots of different products and to give my opinion on those products. I recently received packs of GoGo Squeez to try with the kids and that has greatly impacted my chance of purchasing them again.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Hello, Lorraine! So glad you enjoyed your recent sample.

Thumbnail of user cheriec26
Oregon
1 review
1 helpful vote
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April 4th, 2019

I came across Crowdtap.com late last year, I love this site. I have a back issue that makes it hard for me to work a normal job. So I look for ways to earn a bit of money and bring in items we can use in our household. Crowdtap.com is so easy to use, the pages are not cluttered, can navigate quickly. Daily I log in and answer quick, short surveys to earn points to redeem for gift cards, I have earned 2 Amazon gift cards so far and recently received a box of 3 full sized bottles of shampoos and condition to try and review. Wow, I'm impressed and delighted to be part of this cool community.

Thumbnail of user candicem96
California
4 reviews
27 helpful votes
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September 24th, 2019

You earn points by answering survey questions. It's easy to use and rewards can be earned fairly quickly. You get to answer surveys about real products and companies, so it's great to be able to give companies your feedback. Rewards are gift cards like Amazon, Target, Stubhub, and more. I like this site a lot.

Thumbnail of user mistys36
Mississippi
1 review
0 helpful votes
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October 18th, 2018

I don't get to sample as much stuff as I would like but when I do get chosen it's like Christmas for me. I love trying items I might otherwise never get to try. I think this site it fun. I hope they start having lots more samples. I would also like them to stop asking for selfies or photos of myself in every mission. For someone who hates having their picture taken that's the only downside.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Hello, Misty and thank you for leaving a review for us. We appreciate that. Yes, brands frequently want to see photos for their research purposes, but we're glad that's all you see as a downside. :)

Thumbnail of user lolab33
Florida
2 reviews
1 helpful vote
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February 26th, 2019

Crowdtap is my favorite site to fill out surveys. The questions are fast, easy and interesting. Points are easy to earn and I learn about new things to try. Today, I received two very interesting full size body wash samples to try. I immediately washed my hands with one; and it is the most amazing smell and makes my skin feel good and so clean. I love that on Crowdtap I don't have to invest long periods of time answering redundant questions, only to be disqualified close to the end of survey.

Thumbnail of user debbies345
Virginia
1 review
0 helpful votes
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November 9th, 2018

I've been a member of Crowdtap for a little over three years. I love how easy it is to earn Gift Cards on Crowdtap. The tasks are simple and I usually do my "tapping" at night while I am relaxing and watching TV. It does take 1000 points to redeem for a $5 gift card and will take some time to get those points but after the recent website update, I've noticed I get more points and more tasks and I have been redeeming my points a little quicker than I used too. I'm happy with that!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

We're really glad you're enjoying your "tapping at night" and redeeming points for rewards, Debbie!

Sitejabber for Business

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From the business

Give your opinion. Get rewarded.
Crowdtap offers up thousands of questions for you to answer every day. Simply share your opinion and earn rewards, gift cards, and free product samples. It’s that easy. https://bit.ly/2PD5fEg

Company Representative

Thumbnail of user mckenziel1
Michael H.
Typically does not respond to reviews

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