• Crowdtap

Crowdtap

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Overview

Crowdtap has a rating of 2.5 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crowdtap most frequently mention gift card, customer service, and enough points problems. Crowdtap ranks 14th among Survey sites.

  • Service
    59
  • Value
    55
  • Shipping
    25
  • Returns
    23
  • Quality
    51

This company does not typically respond to reviews

Positive reviews (last 12 months): 31%
Positive
9
Neutral
1
Negative
19
52
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How would you rate Crowdtap?
Top Positive Review

“Crowdtap is a platform that connects brands with consumers to gatherr insights and promote products.”

Twyla g.
6/25/24

Crowdtap is a platform that connects brands with consumers to gather insights and promote products through sampling and reviews. Here's a review based on common user experiences: Pros: 1. **Engagement Opportunities**: Users can participate in various activities such as surveys, polls, and product sampling, which can be enjoyable and rewarding. 2. **Earn Rewards**: Participants can earn points or rewards for their contributions, which can be redeemed for gift cards or products, providing tangible benefits for their time. 3. **Product Testing**: Members often get the chance to try new products before they hit the market, allowing for early feedback and an exclusive look at upcoming items. Cons: 1. **Reward Redemption Delays**: Some users report delays in receiving rewards or difficulties in redeeming points, which can be frustrating. 2. **Limited Availability**: Opportunities can be limited based on demographics or location, meaning not all users may qualify for every campaign or activity. 3. **Technical Issues**: Occasional technical glitches with the platform may affect user experience, such as survey loading issues or login problems. Overall, Crowdtap offers an engaging way for consumers to interact with brands and earn rewards through various activities. However, like any platform, user experience may vary based on individual participation and technical factors.

Top Critical Review

“It was bound to happen eventually!”

Lisa K.
10/10/24

So it finally happened to me after reading about it happening to so many others. Had been on here for a solid year, earning as much as $60 a month. Just cashed out for 5 bucks and immediately I can't get back into my account & says I've been banned. These people are slimy! Another issue I had with them is I was signed up to do a $100 survey. They confirmed with me multiple times, both through calls and emails. Then literally 30 seconds before the interview was scheduled to start, they cut me and offered $20. I raised a stink since I had scheduled my whole day around this and ended up getting the original $100 offered. By the way, none of the emails indicated that being cut at the last second was even a possibility.

Reviews (345)

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Reviews that mention popular keywords

gift cards (161) size products (25)
Thumbnail of user kevinw430
Illinois
1 review
12 helpful votes
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June 19th, 2019

Well, I have been a member for quite a few months now and they decided to shut down my account yesterday because I have been logging in at work. They also shut down two other people in my office. I explained to support that our server is based in another state but they do not care. The funny thing is that they shut it down right after I cased out for another gift card. I hear they are doing that to a lot of people these days. You have been warned! You might spend a week answering questions, only to get shut down when you go to cash out.

Thumbnail of user lisar548
Georgia
1 review
1 helpful vote
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March 13th, 2019

I love working the reviews on Crowdtap, I have been a Tapper for a few years and have always enjoyed receiving full size samples and gift cards to my favorite places to shop. No problem with this company. Keep up the good work, I look forward to this everyday.

Thumbnail of user mckinzeyl
Wisconsin
1 review
0 helpful votes
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October 17th, 2018

I absolutely love Crowdtap! I even got the girls at work hooked on it! It is awesome to be able to try different products for free and be able to leave your honest feedback about the products! Since I have been signed up with Crowdtap I have had over $180.00 in gift certificates for Amazon! I just can't get enough! <3

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Ha ha! Love how you mentioned you even got the girls at work hooked, McKinzey. Glad you're enjoying Crowdtap.

Thumbnail of user mudmixn
South Dakota
1 review
3 helpful votes
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June 19th, 2023

I give crowdtap a two star rating on account they actually pay fairly good. But i and most everyone i know have gotten blocked. I got blocked with no warning, have contacted support 4 times on what i did wrong, and nothing, no answer back, no reason why i got blocked, nothing. So if you plan on joining their team, enjoy it while it last, cause it will not last.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karinaw68
Michigan
1 review
0 helpful votes
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September 8th, 2019

Well where do I begin I've been to survey site after survey site click enter click enter. It seemed everything is dull and gray until I came across Crowdtap. It's just not about answering questions you get to participate with actually products, where companies actually take in everything you "the consumer" has to say so I ask you,"what are YOU waiting for? Come On and join the fun at Crowdtap

Thumbnail of user sandyh696
Florida
1 review
9 helpful votes
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October 6th, 2023

I have been a member of crowdtap for a while now. I recently had my account disabled and contacted customer support. They told me that my account would not be reinstated but did not give me a reason. I answered survey questions to the best of my ability but prior to my account being disabled I had an error with a survey that could not be skipped. I'm angry because I spent a lot of time answering surveys and had accumulated 15.00 that I cannot retrieve. They need to change their policy and at least explain their reasoning for disabling accounts. I wrote to them a second time and have not received a response.

Quality
Thumbnail of user jessicas559
South Carolina
1 review
0 helpful votes
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October 17th, 2018

This site has given me so many opportunities! I get free samples so often and get gift cards in exchange for my review and doing a few surveys! I've probably earned about $100 in the last 6 months alone! I love this site!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Hey, Jessica! We're glad to hear you love Crowdtap. Thank you for your review.

Thumbnail of user deniseb316
Florida
2 reviews
8 helpful votes
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April 30th, 2022

I was a member of Crowdtap for a long time. Recently, they blocked my account, gave me no actual reason, and refused to budge on it. Also, recently, I have been getting a high number of personal questions in regard to my political, religious, and Covid-19 views and beliefs. In my eyes, I did not violate any of their policies or rules. They ask for honest answers where there are no wrong answers. I'm going to take a guess that someone did not like my views or take on something I was questioned about and decided to permanently block me. There could be no other explanation since I have been a long-time member.

Thumbnail of user oliviac72
Ohio
1 review
1 helpful vote
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April 22nd, 2019

Ive been a member on Crowdtap since 2017 and love it. Ive tried lots of different sites that promise rewards for surveys or actions and always ended up disappointed by the crazy amount of points you would need to actually earn anything. Crowdtap has very reasonable and achievable point goals. Ive managed to earn myself quite a few giftcards from them along with that theres product sampling for full size products. You wont always get approved for the samples but the points you earn towards giftcards makes up for it. Theyve recently kinda relaunched the site and added options to what giftcards you can earn, going from only amazon giftcards to a pretty nice sized selection to choose from. Or you can choose to donate your points or get subscriptions to things like hulu instead. Short surveys, fast rewards, free samples. I havent been able to find a better site yet.

Thumbnail of user elizabethw41
Tennessee
3 reviews
1 helpful vote
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July 15th, 2017

I love crowdtap for the samples and the gift cards. I usually earn a $ 5.00 gift card every 1-2 weeks so I don't know how anyone earns $ 600 a year. They are easy to do and I have learnt about a lot of new products! I have never had a problem with them paying and have received many samples to try. Great site and I will continue to use them.

Thumbnail of user kellia26
Texas
1 review
0 helpful votes
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April 7th, 2019

I have only been with Crowdtap for a couple of months, but so far, I thoroughly have enjoyed it! Looking forward to doing my first review of a product I received today and I'm happy to do it! The site is easy to use and has fun surveys.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Glad to hear it, Kelli. Thank you for your review!

Thumbnail of user hn103
California
1 review
4 helpful votes
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April 28th, 2022

Transparency lacking. If an account has been deactivated, I was informed that we are unable to site specifics due to security reasons. That they standby their security software to detect and/or flag certain accounts. Therefore, you're unable to verify that you're in violation of their terms of service and/or no recourse of action. But good to know for future and discerning credibility of products and/or businesses soliciting real reviews, etc.

Thumbnail of user sherrip26
Nevada
2 reviews
5 helpful votes
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November 2nd, 2018

It an ok website, get free samples, can earn gift cards, my only complaint is all the hoops you have to jump get any also how long it takes about a month to earn enough points to get 5 dollars, same with samples there aren't always opportunities and they aren't guaranteed

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you for your review, Sherri. It's true that depending on how much time you spend on the site, it may take you more time to earn points to redeem. As you also know, some actions offer more points than others. It's also true that to redeem points for gift cards members must verified their accounts, but that's for the good of the community overall. You can read more about why we do this here: https://support.crowdtap.com/customer/en/portal/articles/2957779-crowdtap-bans-or-denies-verifications-right-before-members-are-able-to-redeem-rewards-

Thumbnail of user radhas7
New York
1 review
7 helpful votes
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October 24th, 2016

So far it was a great experience. But since Last week, I did not receive any gift cards after 4 business days. I'm supposed to receive 2 amazon gift cardas, got the email from them "Rewards is on your way", did not reach to me. I emailed to Team members, did not get any reply.
Very upset!

Thumbnail of user amyc492
Indiana
1 review
1 helpful vote
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February 26th, 2019

Crowdtap is so very simple to navigate and only takes a few minutes of time each day. Today I received my sample kit! Full size samples to try and review is so simple. Take a survey and earn points for gift cards!

Thumbnail of user bjm17
Ohio
1 review
0 helpful votes
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October 18th, 2018

I have been a member for about 2 years now. I love it! You get to try things you may never have known about. You also get points for all the questions you answer. You can trade them in for gift cards.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you for the review, BJ. Love that you showed off your Crowdkits.

Thumbnail of user sarap55
Florida
1 review
6 helpful votes
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July 27th, 2016

I found crowdtap browsing through the internet trying to find sites that give away free samples. Well this site you take surveys, and NO you do NOT have to post everything you do on their to your social media. I SWEAR by this site, especially if you have a LOT of free time, but if not you can do a little each day. It does take time, so be patient! You receive a $5 amazon gift card code in your email each time you level up, trust me it adds up! Crowdtap also gives free samples but it can also be full sized products! I love Crowdtap and it's not a scam, but please be patient don't give up too quickly. It's basically free money!

Thumbnail of user jenniferw1910
Connecticut
1 review
6 helpful votes
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July 29th, 2021

I was warned about this site by my friend they ban you for no reason. Wait until you here the reason they told me identified suspect account activity and couldnt give me any specifics. The person who told me this her name was Christina and she was very rude. I will not reccommend this site to anyone and it seems like a common theme they ban a lot of good members and give some stupid reason. I always answered honestly and put a lot of thought into my answers.

Tip for consumers:
Dont use it they will ban you and with hold gift cards from you.

Products used:
This is a survey site so its not applicable.

Service
Quality
Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Jennifer, We'd like to understand why your account was disabled and provide you with more information. Please send us a private message via Sitejabber with your Support Request # so we can escalate with our team.

Thumbnail of user tonig51
Texas
1 review
0 helpful votes
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April 4th, 2019

Crowdtap.com is the best survey company out there. With Crowdtap.com you can earn gift cards for various on-line business like Amazon, Walmart, and Target, just to name a few. Crowdtap.com uses a point system for each survey. Take surveys, earn points and then go shopping. 5 minutes is all it takes. Thanks Crowdtap.com for being the best out there.

Thumbnail of user tessaw3
Texas
1 review
2 helpful votes
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April 26th, 2017

I joined crowdtap a year ago and I do like the samples but you have to sign up fast and be approved to receive each sample. You answer all kinds of questions to earn points which isint to bad but they want you to constantly take pics and post them. They are approved by other members. I just don't feel it's worth it anymore. It takes a long time to get to 1000 points to only earn a $5 gift card.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Tessa - Thanks for your comment. Keep in mind we're always happy to help with any questions or concerns you have if you email us at support@crowdtap.com. Crowdtap is an experience you can customize - you can pick what brands you'd like to participate with and what missions interest you. If you don't want to create a photo or share it, you're not required! We hear your feedback about feeling like the site is a lot of work and we'll absolutely keep it in mind as we think of what's next for Crowdtap.

Thumbnail of user joyo29
Pennsylvania
1 review
0 helpful votes
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January 12th, 2019

This is an amazing site that lets you apply to try out and review new beauty produts before they hit the stores. This sight in 100% legit. It works so well and you can earn gift cards for different stores I love this and despite others bad reviews it is a great sight.

Tip for consumers:
be patient. It can some time for the prducts to arrive.

Products used:
Revlon PhotoReady Candid foundation, conceler and anti-pollution powder.

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Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Joy, for your review. We're glad you're enjoying the platform and are earning rewards!

Thumbnail of user amandah1613
Texas
1 review
1 helpful vote
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December 17th, 2021

Like many other people they closed my account without reason or explanation after I accumulated a bunch of points. I had enough for over $100 and as soon as I redeemed $60 worth they shut my account without sending my gift cards. This is a common practice. They have 1/5 stars on BBB. They are a shady company. Do not use

Thumbnail of user carmenf40
Texas
1 review
0 helpful votes
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October 18th, 2018

I belonged to this platform for 4 years, I came from answering the reviews honestly, after being inactive for a few months I returned to the platform and I received many surveys to answer, many of them were double and I answered them and for no reason my account was deleted I tried to contact them and they never answered my emails... bad experience

Service
Value
Shipping
Returns
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Thumbnail of user evans200
Florida
1 review
9 helpful votes
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February 22nd, 2019

Well, the thing is after you qualify and try to cash out they don't let you!
Id been trying to redeem my points but they keep coming back for no reason, is like they don't want you to get your freaking money, This is the most stupid thing i've ever seen in my life.

Thumbnail of user alaniag
North Carolina
2 reviews
4 helpful votes
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August 9th, 2018

Have been trying for months to validate my account so I can redeem my points to no avail... and have applied to sample with no response or follow up. So much better before the upgrade. Please just go back to the way it was!

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Alania, If you're having issues with account verification, please message us with your account email on Facebook or submit an email to support@crowdtap.com. Our team will review the issue(s) you're encountering and provide you with a solution.

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Thumbnail of user mckenziel1
Michael H.
Typically does not respond to reviews

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