• Crowdtap

Crowdtap

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Overview

Crowdtap has a rating of 2.5 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crowdtap most frequently mention gift card, customer service, and enough points problems. Crowdtap ranks 13th among Survey sites.

  • Service
    59
  • Value
    55
  • Shipping
    25
  • Returns
    23
  • Quality
    51

This company does not typically respond to reviews

Positive reviews (last 12 months): 31%
Positive
9
Neutral
1
Negative
19
52
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How would you rate Crowdtap?
Top Positive Review

“Crowdtap is a platform that connects brands with consumers to gatherr insights and promote products.”

Twyla g.
6/25/24

Crowdtap is a platform that connects brands with consumers to gather insights and promote products through sampling and reviews. Here's a review based on common user experiences: Pros: 1. **Engagement Opportunities**: Users can participate in various activities such as surveys, polls, and product sampling, which can be enjoyable and rewarding. 2. **Earn Rewards**: Participants can earn points or rewards for their contributions, which can be redeemed for gift cards or products, providing tangible benefits for their time. 3. **Product Testing**: Members often get the chance to try new products before they hit the market, allowing for early feedback and an exclusive look at upcoming items. Cons: 1. **Reward Redemption Delays**: Some users report delays in receiving rewards or difficulties in redeeming points, which can be frustrating. 2. **Limited Availability**: Opportunities can be limited based on demographics or location, meaning not all users may qualify for every campaign or activity. 3. **Technical Issues**: Occasional technical glitches with the platform may affect user experience, such as survey loading issues or login problems. Overall, Crowdtap offers an engaging way for consumers to interact with brands and earn rewards through various activities. However, like any platform, user experience may vary based on individual participation and technical factors.

Top Critical Review

“It was bound to happen eventually!”

Lisa K.
10/10/24

So it finally happened to me after reading about it happening to so many others. Had been on here for a solid year, earning as much as $60 a month. Just cashed out for 5 bucks and immediately I can't get back into my account & says I've been banned. These people are slimy! Another issue I had with them is I was signed up to do a $100 survey. They confirmed with me multiple times, both through calls and emails. Then literally 30 seconds before the interview was scheduled to start, they cut me and offered $20. I raised a stink since I had scheduled my whole day around this and ended up getting the original $100 offered. By the way, none of the emails indicated that being cut at the last second was even a possibility.

Reviews (345)

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Reviews that mention popular keywords

gift cards (161) size products (25)
Thumbnail of user pascoolp
Massachusetts
1 review
3 helpful votes
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April 4th, 2019

I have received 3 bottle Apothecare hair products. They are amazing. Thank you so much. Plus, i like the daily quizzes to gain points for a gift card.

Thumbnail of user christineb2273
Georgia
1 review
0 helpful votes
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November 19th, 2022

TOTAL WASTE OF TIME. I just wasted two hours doing surveys and BOOM, my account is deactivated. Reason: NONE. I suspect it's because when they ask the question inquiring about my household's income I answered with "Prefer Not To Say". That is horrific! Like most survey sites, this one too stereotypes and profiles their customers. This app has disclaimers stating they would appreciate honest answers and that's a bold face lie when the app itself is not honest! The disclaimer should be like all the rest of the bull$#*! survey sites state "ONLY IF YOU MAKE A CERTAIN AMOUNT OF MONEY IN YOUR HOUSEHOLD, ARE WITHIN A CERTAIN AGE BRACKET AS WELL AS A CERTAIN RACE THAT UPHOLDS TO THE APP'S STANDARDS….ONLY THEN CAN YOU PARTICIPATE IN OUR SURVEYS!"
THE APP ALSO STATES IT IS ALL ABOUT INTEGRITY WHICH IS ANOTHER LINE OF BALONEY!
DO YOURSELF A FAVOR AND DON'T WASTE YOUR TIME! Also, you need 1000 points to get a whopping $5. Total waste of time and scam.

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Value
Quality
Thumbnail of user milagritosn
Puerto Rico
1 review
0 helpful votes
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October 17th, 2018

I love making reviews for crowdtap.It so different from other business with free products. I have time to review products I am a retired mom of two teenagers boys.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Milagritos, for your review. We really love it when members enjoy Crowdtap.

Thumbnail of user victoriam82
Maryland
3 reviews
20 helpful votes
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December 19th, 2016

Alot of the surveys, polls and questions are easy, but some are very detail oriented and have like six steps to them, and it takes at least two weeks if you're a busy mom, to get to the reward mark and all they give yoy is $5. Thay is so pointless, whay am I gonna do with five bucks, at least 10-15 minimum, and you can't even wait to put all the rewards together, they immediately send it when u reached your points on the wheel. I also don't like with some of the things u have to answr, thay you MUST use a photo... whay if I was at a library? And my phones data is low so it won't let me upload pics... they need to work on this site.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Victoria - Thanks for your comment. Keep in mind we're always happy to help with any questions or concerns you have if you email us at support@crowdtap.com. We hear your feedback about feeling like the site is a lot of work and we'll absolutely keep it in mind as we think of what's next for Crowdtap.

Thumbnail of user donnab471
Iowa
1 review
0 helpful votes
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October 23rd, 2018

Crowd tap gives you Amazon gift cards for your opinion. Which is great for as little of time given. But some times you get a bad redeem code that you can not redeem.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Donna, for your review. We're glad that you are enjoying the platform. With regard to redeeming gift cards, we assure you that the codes you receive are valid and unused prior to your receiving them. You are always welcomed to contact support@crowdtap.com if you have trouble and we can either assist you in redeeming the gift card properly, or we can get you in touch with our gift card provider who can also assist with issues like this.

Thumbnail of user brookem74
Texas
1 review
0 helpful votes
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October 17th, 2018

Crowdtap is a great website used to receive free products in exchange for reviews! All you have to do is answer questions that they post on their website!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Brooke.

Thumbnail of user dorisf244
North Carolina
1 review
1 helpful vote
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December 23rd, 2022

I been with Crowdtap survey company for over 5 years I was disabled after my phone was hacked, all they said is we sorry, I'm still disabled from site. Don't was your time, Mypoints is better.

Tip for consumers:
None

Products used:
None

Thumbnail of user manpreetd
Massachusetts
1 review
3 helpful votes
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April 29th, 2021

There was no warning nothing and they blocked my account I redeemed two gift cards and they didn't send me when I emailed them then I got reply that I won't be able to get my account back and there would be no more gift cards for you, so I lost my account and lost my 8000 points and also I can't even send them an email

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Manpreet, We'd like to look into why your account was disabled. Please provide your Support Request # via message in Sitejabber so we can investigate and escalate the issue with our team.

Thumbnail of user alexs331
Indiana
1 review
9 helpful votes
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April 7th, 2016

I signed up for crowdtap simply to try it out. We are currently a single income family, so every little bit helps- and we love free samples. However, we are also private people and would very much like to remain that way. This site/sample program wants its participants to not only share personal information (to see which samples are a good fit for your family- totally understandable), but also wants said participants to flood their social networks and contacts lists with brand photos and messages in order to even APPLY to possibly have a chance at getting a sample of a certain product. Compared to other sites (ex. Pinchme), this is too much work and too time consuming for just the possibility of receiving a sample. Add to that the fact they want you to flood your social media with their partners' branding... It's a no brainier for us. If you're not a 'private' person, don't mind sharing a ton of branding and what not on your social media, and have a lot of time on your hands- then, you could give it a try. It's just simply not for us.

Thumbnail of user joanp134
Washington
1 review
2 helpful votes
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February 24th, 2019

I have been with Crowd Tap For about a year and anytime i was selected to try a product i have always recieved it for free for a honest review. They are legtimate company they accutually send u the products u are choosen for.

Thumbnail of user danielm3574
Connecticut
1 review
2 helpful votes
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July 11th, 2022

Crowdtap Issues Again.

I have been a crowdtapper for multiple years and have recommended the app countless times to friends, however now I'm sad to say that this company has been promising a fix for my inability to cash in my many points for months! At first I was told by a customer service rep that it would be fixed with an update - 2 updates later and I continue to get the same errors when I try and redeem. Customer service has tried to placate me that "it's coming", but I have earned the points I have and being unable to cash them in (yet able to keep working taking surveys) is the equivalent to theft. I have emails stating that my account is in good standing and they owe me the points. I am now publicly posting about this issue as being understanding to their customer service team has gotten me absolutely nowhere. They continue to lie and tell me that I will be paid, but I have gotten nothing. In fact, they've stopped giving me updates or responding at all. I worked for hours and have over $500 worth of points to redeem. I obviously regret not cashing in as I went, but for years my redemption had not had any issues. I saved those points for my kids birthdays which are now passed and I really need them for back to school supplies. Crowdtap has literally taken my time and effort and work and has stolen it.

Thumbnail of user varshas
Ohio
3 reviews
40 helpful votes
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August 13th, 2015

So I am relatively new to the crowdtap community. Its only been a week since I became a tapper, but I am already loving it.

If you are someone who likes to try out products before you buy them then this is a site which you should check out. You have to fill out a few questions about yourself and you are ready to start tapping. Crowdtap alerts you about new campaigns run by brands.

You need to answer small survey questions by brands which are known as Quickhits. You might also be asked to take part in a text or photo challenge which earns you extra points. You may even share them on your social media profiles (I always opt out of it)

It has only been a week since I joined and they are already sending me two different samples to try out and review. I am waiting for my order to arrive. I will update this review as soon as I get it.

I have also heard people receiving Gift Cards at the end of the month if they have accumulated certain number of points. I will also update in case I receive any gift cards.

Thumbnail of user ariellel4
California
2 reviews
0 helpful votes
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October 17th, 2018

This site is unbelievable! I love the effort, the background, buttons, the color scheme is remarkable! I love the time and effort that is put in to the personalization of each company.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Arielle!

Thumbnail of user rehac
Texas
1 review
0 helpful votes
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October 17th, 2018

Love crowd tap, I joined A year ago and all time happy, simple question and answer and earn points and gift cards, sampling programme, do not like new change, but its ok, like to do simple task.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Reha!

Thumbnail of user makaylam9
Massachusetts
1 review
0 helpful votes
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October 17th, 2018

I am completely blow away by crowdtap. Its fun. Simple. And legitimate, qmd i will continue to use it and tell others i know about it so they cam make fast cash like me!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Makayla, for your review!

Thumbnail of user bryannab2
Virginia
1 review
9 helpful votes
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September 5th, 2017

I was pretty impressed by the fact that i received the amazon gift cards and that they went through. However, immediately after the following day i tried to log in to my amazon account and realized it was hacked. The email address and password had been changed and a purchase was made within the account. Luckily i got my account back through customer service who informed me that there is NO SUCH THING AS A 5 DOLLAR ONLINE AMAZON ECARD

Service
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Shipping
Returns
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Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Ashley - Thanks for your review and we sincerely apologize for your experience! We're happy to help you investigate what happened to your account further if you message us at support@crowdtap.com. Our $5 Amazon gift cards are legitimate and most members have not encountered any issues redeeming or spending their rewards. We assure you that we send our Amazon gift cards to our members every day that are provided by a trusted vendor. Since your Amazon account is not linked to Crowdtap, the hacking could not have come from us or our system - our Privacy Policy prohibits us from sharing your personal information with any other company or person!

Thumbnail of user maryjob8
Washington
2 reviews
2 helpful votes
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February 22nd, 2019

Easy way to give opinions to pick up a little cash or be chosen to receive/review products. Honest site, they are always very quick to give me the rewards earned.

Thumbnail of user beev5
Virginia
1 review
2 helpful votes
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October 23rd, 2018

I've been using crowdtap for a couple years now. I've tried all survey sites & apps out there and can testify that crowdtap is the only one that actually doesn't scam you out of your time & effort. The update that took place a few month back was a blessing in disguise. Less actions, but MORE POINTS. Answer portions of questions usually just get 20 pts now they go as high as 112. Bigger points = faster payout. Another good thing is you get to redeem your gc and get it after a couple hours. (Ranging from 30 mins to 6hrs+). It's definitely better than the old version. It takes a lot of patience; 1000 pts is a $5 gc. But I just keep racking em up. I use my gc's for grocery items, and for us who are struggling to just keep the light on, crowdtap has really helped. They get annoying sometimes with the glitches and slow customer service. But it's very well worth it. I almost don't want to share and rate this site cause the more members, the less chance for us being picked for samples & a longer wait time for gift cards. But if ya'll struggling like I am, doing everything just to stay afloat, give crowdtap a try. WAAAAY better than other sites like swagbucks/ mypoints.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you for that enthusiastic review, Bee! So glad that you're enjoying Crowdtap.

Thumbnail of user aaronv69
Virginia
1 review
22 helpful votes
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November 5th, 2020
• Updated review

Crowdtap disabled my account again when i was nearing my gift card redemption. This is not the 1st time it has happened. Am sure they will come up with the same justification 1. Your responses did not meet our standards --- which will be rubbish as i always proof read my responses even for grammatical mistakes and punctuation as they suggest and to an extent i leave out the surveys that i don't qualify for. I had 2 surveys on my dashboard in which the answered NO as my response to 1st question yet the 2nd questions follows asking for more details.

2. The second common response i received earlier was we found multiple account under your name --- which again is bullish because i access my Crowdtap from mu laptop and surface tab and at times from mobile so if this is Crowdtap's categorization of multiple account then someone in Crowdtap needs to re-evaluate their policies.

I am going to report Crowdtap to BBB for their shoddy behavior, am sure they are getting their monies from the companies that are paying them to get the surveys out but when it comes to payout Crowdtap will lock you account and void your earnings.

Account Disabled
July 10th, 2020
• Previous review

It wasn't the first time Crowdtap flagged my account for not meeting "Their Standards" when i was redeeming my points too frequently. Opened a support ticket and as usual came back with the same response "your responses don't meet our standards" which is an obvious lie. The platform and the way they flag the accounts is flawed and in appropriate.

Thumbnail of user mindyj13
Texas
1 review
0 helpful votes
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October 21st, 2018

I have been a member of Crowdtap for a year now. I love answering the surveys and getting to try full-sized samples. I enjoy earning points and redeeming them for Amazon gift cards.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Glad you're enjoying Crowdtap, Mindy.

Thumbnail of user sarahl393
Ohio
1 review
0 helpful votes
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October 17th, 2018

Crowdtap is an awesome site. I love getting full size free samples to test and try and even if I don't get chosen for a trial I still get points that I use for gift cards!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thanks for your review, Sarah!

Thumbnail of user lesliel658
California
1 review
2 helpful votes
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June 20th, 2023

I signed up through the website, enrolled my cellphone number, then said performance issues and caused my account to get blocked, want my account back

Thumbnail of user annak260
Georgia
1 review
2 helpful votes
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February 22nd, 2019

All you have to do is answer questions for points and every 1000 can be redeemed for a gift card. You can also volunteer for sampling and reviewing certain products. Love it!

Thumbnail of user harleyd21
North Carolina
1 review
0 helpful votes
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October 17th, 2018

I love crowdtap! It's a legit website. You take surveys and earn points. And you can redeem those points for gift cards for everyday shops you shop at. Like target, Walmart, Ulta, Sephora, and more!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Harley, thank you for that review!

Thumbnail of user joannas132
Wisconsin
1 review
19 helpful votes
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June 16th, 2020

I loved Crowdtap, and enjoyed doing the surveys for the past two years. A few days ago I noticed the name on my account was different. I reported this, and then found out my account was locked. Now I've been banned because somehow I violated some mysterious reason buried in the User Agreement in which nobody reads entirely. I see I am not the only one recently who's been banned for no apparent reason. This needs to be looked into, as in a few bad apples doesn't make everyone bad, and that people can make honest mistakes. That said, I was actually close to another gift card, and now my time has been wasted. Thanks for wasting my time.
Edit: Edit: Crowdtap contacted me, and still gave me the same vague reason as everybody else on why I was banned. The fact that that they stated that they looked at similar accounts means that this is a problem. And since they won't give me an answer as to what I violated, I have to draw my own conclusion: They banned me for being a minority and also be transgender. Yes, I believe they are racist and bigots toward the LGBTQ community, and will believe so until they provide concrete proof that I violated their terms. These are the type of people that when you say, "Black lives matter," they reply, "All lives matter." I have yet to see them address what's been going on with police and racial minorities since this all started, hence my view they are racists.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Joanna, Thanks for your feedback and we apologize for your frustration. At Crowdtap we take various quality control measures to ensure the experience is fun and fair for every member. We sometimes disable accounts based on a variety of factors, but will always rectify any account that was disabled unfairly. We'll be sending you a private message shortly so we can investigate your issue further.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi there,

We understand your frustration with your account being disabled. Because Crowdtap is a free site where users answer questions and get rewarded, we often find users abusing the system and violating our Terms of Service (https://crowdtap.com/terms-of-service). After you provided us with your account information yesterday, we investigated and found multiple accounts connected back to you. This is a clear violation of Section 3 of our Terms of Service which states you can only have 1 membership account, and per Section 4.16, we are able to disable your account for this violation.

We also investigated to see if there was any tampering, and found no reason to suspect your account was hacked or changed unfairly. If you have evidence to suggest your account was hacked, our Support team has requested you reply back to your ticket with that information so we can look further.

We fully support the transgender community and allow members to update their name or gender through our Support team as needed. In this instance, that was not the reason why your account was disabled.

In addition, as a company we have taken a strong stance in support of the Black Lives Matter movement with a $25,000 donation split between BLM Foundation and the NAACP Legal Defense Fund (https://www.instagram.com/p/CBLf_cTF4F-/). We will not be silent while Black community continues to fight racism and injustice, and encourage our members to donate their points to the NAACP and Equal Justice Initiative.

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Thumbnail of user mckenziel1
Michael H.
Typically does not respond to reviews

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