• Crowdtap

Crowdtap

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Overview

Crowdtap has a rating of 2.5 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crowdtap most frequently mention gift card, customer service, and enough points problems. Crowdtap ranks 14th among Survey sites.

  • Service
    59
  • Value
    55
  • Shipping
    25
  • Returns
    23
  • Quality
    51

This company does not typically respond to reviews

Positive reviews (last 12 months): 31%
Positive
9
Neutral
1
Negative
19
52
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How would you rate Crowdtap?
Top Positive Review

“Crowdtap is a platform that connects brands with consumers to gatherr insights and promote products.”

Twyla g.
6/25/24

Crowdtap is a platform that connects brands with consumers to gather insights and promote products through sampling and reviews. Here's a review based on common user experiences: Pros: 1. **Engagement Opportunities**: Users can participate in various activities such as surveys, polls, and product sampling, which can be enjoyable and rewarding. 2. **Earn Rewards**: Participants can earn points or rewards for their contributions, which can be redeemed for gift cards or products, providing tangible benefits for their time. 3. **Product Testing**: Members often get the chance to try new products before they hit the market, allowing for early feedback and an exclusive look at upcoming items. Cons: 1. **Reward Redemption Delays**: Some users report delays in receiving rewards or difficulties in redeeming points, which can be frustrating. 2. **Limited Availability**: Opportunities can be limited based on demographics or location, meaning not all users may qualify for every campaign or activity. 3. **Technical Issues**: Occasional technical glitches with the platform may affect user experience, such as survey loading issues or login problems. Overall, Crowdtap offers an engaging way for consumers to interact with brands and earn rewards through various activities. However, like any platform, user experience may vary based on individual participation and technical factors.

Top Critical Review

“It was bound to happen eventually!”

Lisa K.
10/10/24

So it finally happened to me after reading about it happening to so many others. Had been on here for a solid year, earning as much as $60 a month. Just cashed out for 5 bucks and immediately I can't get back into my account & says I've been banned. These people are slimy! Another issue I had with them is I was signed up to do a $100 survey. They confirmed with me multiple times, both through calls and emails. Then literally 30 seconds before the interview was scheduled to start, they cut me and offered $20. I raised a stink since I had scheduled my whole day around this and ended up getting the original $100 offered. By the way, none of the emails indicated that being cut at the last second was even a possibility.

Reviews (345)

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Reviews that mention popular keywords

gift cards (161) size products (25)
Thumbnail of user ukc9
Kentucky
1 review
1 helpful vote
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February 20th, 2023

My account was disabled after ~12 hours. I had finished most of the profile and hadn't completed any surveys so wasn't upset, just curious. I searched for reviews of the site and found that it seems to be quite commonplace. Just glad it wasn't after I had accumulated a balance as many others.

Thumbnail of user theresal89
Virginia
1 review
0 helpful votes
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October 17th, 2018

I've been on Crowdtap for 10months! It's 1 of the only sites that I've found to be worth my time! I log in daily, answer questions & earn points that I get to redeem for legit giftcards! Crowdtap is more than Giftcards! You apply for Sample Missions & when approved You get a box of FULL size products to try! The products you get is an Awesome way to help Your household! Sample Missions range from different foods, Cleaning supplies, shampoos+conditioners, body care to Laundry detergent! A++++ site! LOVE CROWDTAP!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thanks for the review, Theresa. We love how enthusiastic you are about Crowdtap!

Thumbnail of user jacquelineb936
New York
1 review
0 helpful votes
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December 11th, 2022

I see by reading other reviews that my situation is far from unique. I had been answering surveys honestly and carefullly with only one account. I couldn't log on and thought the site
Was down. Tried another browser and found out that I was banned from the site. As others have stated responses are generic and tell you that you have violated their terms of service which you cannot read becauase you are banned from the site. "While we understand your desire for more information, we cannot provide specific details. We believe that providing specifics could lead to spam accounts manipulating the platform." This is the pathetic response and they of course kept the money I had earned.
Don't waste your time on this site. There are too many legit survey sites, Cash out if you are a member and the run away while you can!

Tip for consumers:
cash out and run away

Service
Value
Quality
Thumbnail of user rachelg198
Colorado
1 review
21 helpful votes
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September 27th, 2019

I was following the rules and honestly answering questions. I tried to log in and I am locked out of my account, for what who knows. I tried contacting support and I can't get anywhere. I did not cash in my points for giftcards, as I was accumlating them for Christmas. Waste of my time, and I'm sure I will never be able to get those points back.

Thumbnail of user michelleh109
South Dakota
3 reviews
7 helpful votes
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June 6th, 2017

I have earned over 170 dollars worth of gift cards and a LOT of free things to try and give my honest review. I have had free hair dye to free full size make up. Most are full sized but some are sample size. I recently had a full make up set from revlon to try and revlon youth fx. I am now going to be trying shortlist cream and serum. It takes patience and if you do a LOT of photos and submissions, the better odds you get to be picked. It is not for you if you are not willing to do the work it takes though. Photo challenges help you out. If you don't do the reports, then yes, you will get flagged but they aren't that hard at all.

Thumbnail of user sarab178
North Carolina
1 review
15 helpful votes
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May 19th, 2018

They are making changes to the website now and now I don't like it near as much. Granted they are still apparently working on it, there aren't as many missions to do for points, it's so much harder to maneuver around, u don't get the percentages of which answer people chose any more, and it's a lot harder to accrue as many points. To top it off, they have been working on it for two weeks and no sign of the end near. Wish they would have left a great thing alone. I gave them 5 stars on my last review.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Sara, We appreciate your feedback. We are continuing to release new updates and improvements to the site to address bugs and concerns. The fact that you miss seeing how other members responded to questions is a great insight for us as we think of what to work on next. If you send us a private message we'd be happy to help address this for you.

Thumbnail of user christyf12
Georgia
1 review
2 helpful votes
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November 7th, 2017

I have tried surveys and I would get paid for them, but never could redeem my points to receive my money. There were always excuses as to why I couldn't get paid. But Crowdtap is the very first survey site that I actually receive gift cards when I complete enough surveys and get a certain amount of points. You won't make enough money to quit your job, but who doesn't like getting gift cards? I have also applied to test and review products and I received full products! That's a big deal for me because I have applied to other companies to test and review products and I was never considered or sent anything.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Christy, for your review.

Thumbnail of user amberb155
Texas
1 review
0 helpful votes
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October 17th, 2018

I am so happy I found crowdtap a year ago! It's super simple to create an account and all you have to do is answer survey questions about different things. Each survey is worrh points and you can redeem points for giftcards (the selection is awesome!) and you have sampling opportunities from different brands. I, personally, love the makeup samples and I've received several full size mascaras, foundations, etc. I promise you won't regre signing up!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Amber, thank you for your review.

Thumbnail of user dawng127
Illinois
1 review
1 helpful vote
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April 4th, 2019

I have been using CROWDTAP for the last 2 years, and I love it! Not only do I get amazing products to sample, I also get to post my opinion to help companies and others decide what products are good or bad... And as a bonus, I earn gift cards too! I recommend it to everyone!

Thumbnail of user ashleyn90
Illinois
1 review
0 helpful votes
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October 17th, 2018

I have been a member of crowdtap for about a year & I love it. Not only do they do sample missions, but you also get daily surverys and they give you points for each one which you then redeem for gift cards. I check my crowdtap daily. I love it & ill remain a member as long as they are there.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Hey, Ashley. Love hearing that you check Crowdtap daily. Keep on earning those points!

Thumbnail of user cassidys16
Kentucky
1 review
0 helpful votes
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October 18th, 2018

I have earned around $55 worth of gift cards, got a pack of free kcups and just recieved an email saying im going to recieve a new make up item to test, all for free.
All you have to do is answer questions and multiple choice polls on their website and use the points you earn to redeem gift cards. They gave Amazon, Target, Xbox and even Ulta and Sephora!
The only cons i have are that the website is a little buggy on mobile and no itunes gift cards. Other than that im super happy with the website, it's always nice to have extra money to get gifts for family/friends.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you so much for your review, Cassidy. We appreciate that you took the time to leave it. And we hear you about wanting new gift cards. We take note on all the ones our members ask for. And yes, we realize we have more work to do and there are occasional glitches. Thank you for sticking with us as we improve and grow.

Thumbnail of user elit48
Nevada
6 reviews
1 helpful vote
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June 30th, 2017

I just signed up yesterday and get 1100 points same day. And got an email right after saying I will recieve my Amazon Gift card for 1-3 business days but to my surprise today I recieved an email already with the code for my Amazon Gift Card. I am completely shocked and blown away. If you are just patient and love what your doing you will get rewarded.!

Thumbnail of user imbdodson
Virginia
1 review
1 helpful vote
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June 10th, 2023

This service is a scam. They deactivated my account and refuse to tell me why. I can't think of any way I could possibly have violated terms of service (because I WANT to be paid) and they just refuse to work with me.

Service
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Quality
Thumbnail of user oliviar13
Illinois
13 reviews
45 helpful votes
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August 9th, 2015

I love crowdtap. I love being able to share my input on brands and products, and even at times help create new ones. Each month you get multiple Quickhits which are basically just multiple choice questions about brands and products. Each brand has their own page, and with each Quickhit you answer you get 20 points on whatever brand page you answered it on. At the end of the month you are entered into gift card drawings for each group. (I've only not won one once, other than that I've won MANY 5 dollar Amazon gift cards). In addition based on some of your answers you may be offered a chance to sample, normally, a full size product. I just got a fill size bag of a new Splenda product in the mail. Previously I've gotten food, makeup, cat food, etc. Really a fun site.

Thumbnail of user rebeccab79
Florida
2 reviews
1 helpful vote
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October 18th, 2018

I love working with Crowdtap. I not only get to sample new products but also get to enjoy products I already love. They are really wonderful about matching me up with the things I love. Plus I get to talk about what I like and don't like so that my opinion matters. Crawdtap is my go-to for all things new in the world of products.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Rebecca, for that awesome review!

Thumbnail of user megans180
Washington
1 review
0 helpful votes
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October 18th, 2018

This company is great! I love sharing my opinions and sampling new products. Crowdtap rewards me for my opinions and rewards me for trying out and reviewing products- it is SWEEEET! I have earned many Amazon gift cards through Crowdtap- last year it nearly paid for my Christmas shopping! Highly recommend!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Wow, Megan, what a lively review! We're so glad that you enjoy Crowdtap.

Thumbnail of user rayat2
New Jersey
1 review
2 helpful votes
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August 1st, 2021

I was deactivated for no reason with over ******* points. I tried to cash out and as soon as I did I was deactivated. It's complete BS. I have contacted support multiple times and they give me no answers.

Service
Value
Quality
Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Raya, We'd like to understand why your account was disabled and provide you with more information. Please send a private message via Sitejabber with your Support Request # so we can escalate with the team.

Thumbnail of user abdulaziza196
Texas
1 review
1 helpful vote
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December 17th, 2021

I was using crowdtap for 1 DAY. I was answering my surverys as honest as possible, and i had 1000 plus points in one day, then this happens to my account, it gets blocked, i dont know if its because i signed in on multiple devices then it timed out or glitched or something then it blocked my account after i signed in my laptop, i signed in my phone, then my laptop timed out, so i signed in again, then my phone timed out, so then i tried signing in my phone and it said account blocked, i just tried having it on multiple devices, please help me.
This email was not associated with my crowdtap account, i have another email for that, crowdtap if you need it to help me please let me know.

Products used:
nothing

Thumbnail of user lorinet
Kentucky
1 review
0 helpful votes
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October 22nd, 2018

This is a great snack for late afternoon when I get a bit tired. I like the berry flavors but the apple taste does predominatebut that's okay. It still tastes great and gives me a boost when I need it. It is easy to eat straight out of the pouch. The trace of cranberries adds some tanginess. Overall a great snack.

Thumbnail of user sevar2
Florida
1 review
0 helpful votes
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August 1st, 2021

I've been using Crowdtap since fall of 2019, and had no problems - except maybe one time they forgot to send me the gift card I redeemed, but I contacted customer support and they sent it out pretty quickly. I always take the surveys that offer 30+ points and only take the 3 or 5 point surveys if I have extra time. That way, I reach the 5,000 point threshold fairly quickly. I think I've cashed out about $300 worth of gift cards over the past roughly 2 years, which isn't a phenomenal amount of money, but it's a nice little side gig. Plus, I like answering the questions, especially the ones related to food, beverages, and the restaurant industry (as a fan of healthy food & new food trends myself).

I did get one sample one time - it was a deodorant made from bamboo fiber or something like that. I think I forgot to write the review about it, so I don't blame them for not sending me more samples, ha.

Overall, Crowdtap is the only survey site I've stuck with in the long run. Swagbucks was a giant waste of time, in my opinion, and all other survey sites I've tried I've maybe gotten like $5 out of.

Definitely give Crowdtap a try. I've always answered questions truthfully and given full, well-thought-out free responses, and I've never had any issues with the site.

Service
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Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Thanks for your review, Seva! We love having members like you in our community.

Thumbnail of user marlenal4
Tennessee
1 review
0 helpful votes
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October 18th, 2018

I have been with Crowdtap for several years now! I have gotten to try tons of products for free. The lastest one was GoGo Squeeze BlastZ My girls loved that so much. I love going to the site everyday checking for new opportunities to try new things.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thank you, Marlena, for your review.

Thumbnail of user melissat171
Kentucky
1 review
2 helpful votes
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February 22nd, 2019

I love Crowdtap so much! I am getting ready to recieve my second delivery to sample and review. I was so happy to do my first which was the Tresemme Damage Protect hair care line. I got full size products of everything and honestly it changed my whole view about Tresemme. Their products don't get enough credit. Now this next sample I am getting I am ecstatic about. It's ApotheCARE skincare essentials. I can not wait to try it and give my thoughts. Thank you So So *******@crowdtap.

Thumbnail of user chelseap37
Colorado
1 review
0 helpful votes
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October 18th, 2018

I love crowd tap, there are always opportunities to earn points when I log in. I have received a couple of samples and I was impressed that they were full size products!

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thanks, Chelsea!

Thumbnail of user deborahg226
Tennessee
1 review
2 helpful votes
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February 22nd, 2019

I would like to say a few words about crowdtap I love it it is a great way to take surveys as well as they have multiple opportunities to review real products and I know this because I have been chosen to review real products this is the real deal of survey sites

Thumbnail of user nataliev48
Tennessee
1 review
0 helpful votes
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April 8th, 2019

A cool service in which you can earn points for gift cards by completing quick surveys or can get physical prizes sometimes by applying to them. A photo of a recent prize I received is attached.

Thumbnail of user patrician127
Patricia N. – Crowdtap Rep

Thanks for your review, Natalie. But just to be clear, the samples you receive aren't prizes or gifts. You provide feedback about your experience with the product so that brands can decide what to create or improve next. Glad you're enjoying Crowdtap!

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Thumbnail of user mckenziel1
Michael H.
Typically does not respond to reviews

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