CSL Plasma

The lines have been packed all day, some staff were suppose to be off already, but due to high volume they have to stay and help! They're working hard together as a team with smiles on their faces like nothing is even wrong! My day is going good now because of the mood they're in!

Since signing up earlier this week, I have spent 8-9 hours waiting and jumping through hoops this week! Internet and documentation system have been sketchy as heck. I keep being told to sit in waiting area for the nurse. I'm a healthy adult. I was ready with all information required on sign up. I've just decided there has to be a more organized center to do this at.

I've been coming to CSL since 2023 and I've always been treated with respect. The employees are kind and patient. Cache is employed by CSL and she is exceptional. She was the first person that set me up on the machine. She's gentle and very hard working. It seems each time I come she's here. She has an amazing attitude and is efficient and professional. She ranks 1000 in my opinion. Give that Queen a raise.

When you have to wait 1 to 2 hours before you even get to the donation bed, it is unacceptable. This has been my experience the last 4 times. You should NEVER have to wait more then 15 minutes. I will be going to Biolife to see how they care about their donors.
Edit: has improved a tad bit the last couple times. Just a tad.

I absolutely love csl where I am from all the workers are amazing and honestly if you are a frequent donor they pretty much become family. I recently just went through a rough patch in life and workers at csl that I've gotten close with were right there for me. If you live in TN or are thinking about moving and donate you need to check this place out

This is the worst donation company that I have dealt with I. Years. I referred my wife and because their system would not allow her in for months. And regardless of the center telling me all would be great. They just told me that since it wouldn't let her in she is not a new Donor. With just one donation. And we get no bonuses. DONT DO IT. RUN!

I came in as a new customer be and I want to tell you this two and my a half hours that's how long I was there in total. I had told my wife that I'd be gone about 4 hrs, now I had some free time to get rid of what was I going to do with 1.5 hrs,. Shopping yes. Thank you Csl.

As i am aware social distancing is a necessity. Seems standing on the sidewalk in the cold for over a hour is a bit ridiculous. Maybe bring in more employees to expedite the screening process. There are only 2 employees working with patients on the machines. Noone inside in line. But 7 people freezing on the sidewalk. You can expect plasma donations to drop at this critical time, when there is already a great shortage. Maybe staff a little better. For sure this will shorten the wait.