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How would you rate CSL Plasma?
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Ohio
1 review
0 helpful votes
Follow Kissa N.
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I went in parma csl today at 422 pm they only had one vitals checker and I waited a hour in line to get checked I left at 540 and still wasn't in the chair to donate they only had two people on the floor no reception it was awful I cancelled my visit and walked out not to ment the line was too the door

Date of experience: July 15, 2021
Ohio
1 review
0 helpful votes
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Had a great first visit!
January 1, 2023

Went to the Northland Columbus, Ohio office. It was easy to set the appointment online. Arrived on time and was greeted with a very polite representative. The entire check-in process was lengthy and had repetitive questions/ information but I didn't care. The promise of funds at the end was enticing. There is a screening with a nurse to make sure you are physically able to donate. Then, she walked me back and the technician hooked me up. Normally, you wait in line but your first visit, you get to skip. The initial stick didn't hurt at all, my guy was amazing!

About half way though, I got very hot and they stopped my donation. A technician and nurse came rushing over. The reversed the blood and stopped the collection. They provided me with ice packs and a fan. They stayed by my side the entire time until I was feeling better. I don't think I drank enough water the day before. They asked lots of questions and made sure I was a-okay. I felt very well attended to. The nurse said I donated enough to help others so that made me feel good!

Afterwards, my technician unhooked me and loaded my cash onto my prepaid debit card. On the way out, I picked up my debit card and checked the balance. Omg- I got paid to sit on my duff and give plasma. Going back as soon as I can because this is a great side hustle.

Date of experience: December 30, 2022
Oregon
1 review
0 helpful votes
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I have donated at CSL in Hillsboro, OR numerous times. CSL sent me a bonus to return when I had taken 3 months off. I went in and donated and never got the bonus. Called the center and customer service and all I got was snark or "we will start a ticket". Then told I need to go back to the center and tell them. After 2 people couldn't figure it out, I thought I finally got assistance. Got part of the bonus but not the whole bonus I was entitled too. I have sent 3 on line requests for help, no answer. Now being told I have to donate again to get it. That won't happen as I will not return to CSL again. Don't donate unless you are guaranteed you will get your money.

Date of experience: September 9, 2022
Tennessee
1 review
4 helpful votes
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Worse Plasma spot ever
October 9, 2022

Worse Plasma spot ever... Always have monthly give aways that they never give away... If I donate 8 month times this month next month can't enter contests... Lowest paying center in Da City... And administration is The Weakest Sorriest especially that White Guy With pony tail He literally refused to take Me off machine but stuck sum old white guy like $#*! The Dc I believe they call it But He's the worse laziest White Guy Ever

Date of experience: October 9, 2022
Pennsylvania
1 review
3 helpful votes
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Customer rights violations
December 4, 2023
Updated review

You have to wait outside for 1-3 hours daily as workers chat indoors, if you question the managements local or cooperate you will be deferred, kicked out. The Olney location is called the Black CSL, because the black leadership there mistreats it mostly black population the worst, so I suggest B positive in Cheltenham mall

Date of experience: December 4, 2023

Olney Philadelphia C.S.L aka the Black C.S.L
September 6, 2023
Previous review

It opens 1-2 hours late always,donors are forced to wait outside rain,snow or heat as you view the workers laughing,eating,talking. The Non English speaking guards act like cops hands on their guns and quick to violence. Biometrics takes 45-1hr in line. Then you wait in another line for another hour or two and if you complain you will be permanently deferred.,there are no bonuses,the staff is very rude if you stop them from socializing,which is often and you will be deferred. The corporate office supports this behavior if you report the site for non problems the cooperate office reports you to there local office and again you get deferred,which means kicked out and unable to donate.its called the Black CSL because most of the staff, donors are black and at the Franklin Mills location it basically mixed,but mostly white,opens on time daily, process donors completely within 2 hours. Do not donate your plasma and,or time with C.D.L it's horrible, there are other plasma companies in Philadelphia that treat you with respect and pay the same if not more than CSL

Date of experience: September 6, 2023
Kansas
1 review
2 helpful votes
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Pay sign
February 23, 2024

CSL uses Paysign debit card to pay for donations. I had a small issue with Paysign but it was my money so I complained to CSL when Paysign refused to resolve the issue. Rather than respond to my complaint it seems they just disabled my account.

Date of experience: February 23, 2024
Texas
1 review
0 helpful votes
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I have fun
October 23, 2020

I enjoy the atmosphere, and the shivelry.no problems always brighten up my day every time I grace my presence with this emaculet and joyous business, not to mention it actually helps my community, not the community but my community, and that's what's up!

Date of experience: October 22, 2020
Connecticut
1 review
3 helpful votes
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MISLEADING MARKETING
October 27, 2023

I was attrached to CSL by an online ad that stated '$500 for first donation and a $100 bonus for new donors.' Egregious I got to the Manchester, CT location the tech at the front desk explained that all the center pay different fees, and the fees were cumlitive payouts over 5-8 donations. Manchester's feee were $425 after 5-donationd: $100+$100+$75+$75+75. I was in advertising for 33 years and this story is going to the Attorney General's office.

Date of experience: October 27, 2023
Michigan
1 review
0 helpful votes
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Raheem
September 22, 2022

Until we meet again my brother!
Sadly going to be missed... But your kindness and awareness helped significantly to know there are good people in the world. Thank you!

From Pablo G.

Date of experience: September 20, 2022
North Carolina
1 review
0 helpful votes
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Great place to donate plasma. Staff is super nice and walk you through every step of the way i have been donating for at least 2 years they are always good to there consumers

Date of experience: June 3, 2018
Florida
1 review
0 helpful votes
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Good experience
November 6, 2022

I always have a good experience coming to CSL plasma stone mountain. Staff are professional and comical. I'm always greeted by my name after lots of hugs. Lovely people at this location

Date of experience: November 5, 2022
Texas
1 review
2 helpful votes
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This place is a joke... I became a new donor again after not going for over 6 months and I told them about my tattoos and piercings... the lady asking me the questions in the booth asked me how long since my last touchup and I said 6 months and she said ok and we continued on... I've been donating for 2 months since with no problems until this fugly looking chic with nasty piercings on her face wana call me out on my tattoos... I told the manager exactly what went down 2 months ago and bc that dumbass didn't do her job right now I'm permanently deferred! Oh well this was just play money anyways but it just sucks that bc of one dumbass not following their policy I'm the one who got the short end of the stick... if I was able to ever go back I recommend telacris on Ayers by the bus station... they have a nice waiting area and pay you a lot more than these people do!

Date of experience: July 10, 2019
Illinois
1 review
0 helpful votes
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Not happy!
August 4, 2021

I've been a donor for four straight years. Very loyal. Got a platinum card an they don't even know how it works. An I'm not getting double points either.

Date of experience: August 4, 2021
Michigan
1 review
0 helpful votes
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Disrespected
August 31, 2022

My mom called she's very sick so I have to be on call all the time. The young lady said put it in my notes. She always talks about me bad and laughs at me

Date of experience: August 31, 2022
North Carolina
1 review
0 helpful votes
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Great fast service
July 9, 2022

Even though the overcrowded CSL was packed the staff handle it correctly well. I will recommend this place to a lot of people because of their customer service

Date of experience: July 9, 2022
Georgia
2 reviews
5 helpful votes
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Pay for plasma.
June 27, 2022

Why do they pay $100 for your first 8 visits then decrease to $50 and still take the same amount of plasma? Plasma is a billion dollar industry. This is why I stopped donating.

Date of experience: June 27, 2022
Oregon
1 review
1 helpful vote
Follow L B.
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I absolutely won't ever go anywhere near these people ever again. Terribly unprofessional and extremely rude! Some serious a**hole named corey or something like that is an absolute piece of s***! I took some folks to donate and this guy was an absolute jerk to us all. He mumbled all of the stuff he says he has to read, during the so called physical, and gave the impression that he really didn't want to be there. Very unprofessional in every single way possible. We have to wait in line outside and other people in the line told me that he's always an a**hole to everyone. If i owned this company he'd be so gone. I'll never donate to them ever again and neither will any of my friends. Considering that they sell the plasma for far more than is offered to us makes this a shady business anyway. The very fact that someone like corey is employed by this company tells me all I need to know about them! The rest of the staff are a lot better than corey the a**hole though. I'll donate to a reputable agency like red cross from now on.

Date of experience: December 29, 2020
Missouri
1 review
1 helpful vote
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Don't waste your time!
January 6, 2023

I was treated so disrespectfully! I was fondled by and humiliated by a man thar worked there! He had a narcissistic attitude toward me the minute I sat down to watch the video... I had my cellphone in my hand but I wasn't looking at it and he walked up to me and said if he caught me looking at it he would make me start the video over. That was my first encounter with him. Everyone else was nice. He did my physical exam and made pulled my shirt up way to far said he needed to check for enlarged organs? I could understand that but he went too far touching me inappropriately. Then pulled me back into his office and told me that I couldn't donate because I had a previous head injury from 2 years ago and said that I would need a doctor to sign off for me to give my consent to give plasma?! Don't go to CSL!

Date of experience: January 6, 2023
Illinois
1 review
2 helpful votes
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I went to donate today. 5 people working the donor floor, with 4 donors already seated and donating. Nobody setting up seats, and they were all too busy $#*!ing about everyday bull$#*! going on at home. The donor across from me started to feel bad, and all the workers gathered around that person. One worker fanning the donor whole the others watched. Needless to say, I was not happy to see a staff larger than the number of donors, and nothing getting done to get me stuck. I decided my time is more valuable than what they think, so I got out of the chair and left. I complained to the people at the front desk, and they asked me if I had a few minutes to talk. Well, if they would be doing their job, I would, but since nearly 45 min elapsed, I figured their idea of a few minutes would be another 45 min.
I will go back one more time this week, but they are going to have to pay me for the time spent today.
If they don't get things straight. Im done. That's a real shame that people who rely on plasma for treatment are not getting what they need from a place like this. Turnover rate must be extremely high here.

Date of experience: August 9, 2022
Illinois
2 reviews
3 helpful votes
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They lie about pay
July 2, 2023

Csl plasma lies upfront about what you will receive in pay. Their technicians do not know what they are doing and have bad attitudes. I went 5 times for the promised 100 each time. The first time they stuck my arm 3 times because they are incompetent. The second time the same thing but when the machine returned the blood it went into my arm not my vein causing it to swell up. I had a bruise the size of my whole upper arm and it required me to wear a long sleeve shirt for two weeks while the giant bruise healed. So if you are desperate for money go to csl plasma but consider yourself warned they don't care about you and will cause you to look like some junky who shuts up drugs after they screw up your needle stick because they are rushed to go on lunch. They are understaffed and it shows in their performance. It's a place you go for a last resort but remember they don't care about you and will lie to get your plasma. They get paid 3000 for your donation the least they could do is not lie and be professional while acting like heroes that just use broke people and throw them away like trash. Don't make them money they don't deserve it switch donation locations and never go back to CSL Plasma the worst plasma donation company on earth. Zero stars should be an option for this scum bag place.

Date of experience: July 2, 2023

Overview

CSL Plasma has a rating of 2.4 stars from 433 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CSL Plasma most frequently mention new donor, blood pressure and second time. CSL Plasma ranks 10th among Health Information sites.

service
199
value
153
shipping
64
returns
63
quality
126
+45