CuddleDown

I purchased a $400,00 comforter. I was happy with the comforter. However, there were too many feathers around my bedroom so I called to get an exchange. Cuddledown said "yes" and said they would get me me a return label by mail in 10-14 days. A month passed and no return label. I called a couple of times and they assured me the return label was on its way. Finally I asked that they email me a return label and they said "yes, in 1-2 days." It's now 4 days and I have not received their email. Obviously I will continue calling them. Nevertheless, this is the worse customer service I've ever experienced from a business. Buyer beware!

Unfortunately I was drawn in by their catalogue, and placed a rather large order for sheets and a mattress pad. The sheet sets were not complete - they only told me this. After order had shipped so I could not cancel. Now I have pillow cases and nothing else for 1 set and a bottom sheet and cases for another. They Will Not process my return label. I cannot send anythoing back and have been trying for over 7 weeks now. Their sheets are not soft as advertised on their site.
Avoid this company!

I ordered a fitted sheet, flat sheet, and pillowcases. Cuddledown apparently ran out of the flat sheet and pillowcases, cancelling those. They did not contact me but proceeded to ship the fitted sheet. Obviously I did not want it! I returned it immediately and asked for a full refund (including shipping) since in my opinion I should have been contacted and would have cancelled the whole order. They refused and, between the original shipping and return shipping, the experience cost me almost $40. To add insult to injury, along with the return refund I found a $14.95 charge to my credit card for Cuddledown VIP that I did not ask for.

I've purchased an exceptional German flannel sheet set, body pillow cover, duvet cover and slippers.
The sheets were beautiful, top quality and warm. On short, the best flannel sheets I've ever had.
The body pillow cover is beautiful material, but made in China and a foot too long. It would cost me $10 to return it.
The slippers have yet to arrive. I'm worried that if they don't fit, it will cost me $10 to return them.

Pros: good quality
Cons: cannot view online account, shipping costs, return costs.

This is the 2nd time I've put in an order and after the initial confirmation, no other communication - both times I've called and they say they've been waiting for me to confirm the order - who does that! I confirmed the order, no communication again- called again and they we did the same thing - I ended up cancelling both orders - don't waste your time - their products are good but you can get equal products elsewhere without all the hassle!

I have been e-shopping at CuddleDown for many years but something has changed. As I was completing a purchase of a comforter, I noticed that the shipping charge was over a third of the cost of the item. I waited for a sale that offset the price of shipping so no benefit from sale really. In an age when most vendors provide free shipping either for all purchases or those over $35-$50, the CuddleDown vip club is ridiculous. I can purchase what the other partners sell from places that don't charge for shipping. No one should fall for this scam and I will never buy from them again.

As you can tell from the other reviews - I wish I would have read them prior to purchasing - I too was shafted by this company. I purchased an expensive comforter. Within a few months, it became unusable because the filling shifts and you end up with cold spots. I emailed, I called, I left review and NOTHING! What a disgrace of a company that claims they have a luxury products made in America with 100% satisfaction guaranteed. I am telling everyone I know to not do business with them.

After yrs finally a favorite print showed up on sale. Super price, enough choice, beautiful product. That said, got dinged 13.99 for shipping PLUS A $2 SURCHARGE FOR FED EX SHIPPING. FED EX lost our package for 2-3 days so we had to post someone at home to recieve. Let me say FED EX sucks too re customer service, you just go around in circles, they never say "no, cannot be done". They just say nothing. Sorry oldsters here don't know how to post photos but my duvet cover is beautiful! K ellis

I got sheets 3/2022, they were ok, always look wrinkled.
THEY SCAM YOU BY GIVING FREE SHIPPING BY BEING A MEMBER (OF WHAT?)
THEY CHARGE YOUR ACCOUNT $13.81 EVERY MONTH (17mo X $13.81=$234.77) that is what I paid for shipping
Thought the free shipping for spending over $100. It is NOT CLEAR THEY WILL CHARGE YOUR BANK MONTHLY.
I SET MY BANK TO NOTIFY ME OF CHARGES 2 MONTHS AGO TO FIND THESE CHARGES.
I'm retired can't afford $234 for 1 set of sheets costing me ½ of what they have STOLEN from me with there scam.
Do Not buy Cuddle Down if you don't want them to SCAM you

I've ordered from Cuddledown several times. They have a good product but their practices and customer service are dishonest and frustrating. I ordered a duvet cover on 10/23 and decided to order the matching sheets and pillow cases on 10/24. That's when I found out that the duvet cover was on backorder until mid December. The pillow cases are also on backorder. From past experience and from the comments here I'm concerned that I'll get stuck with sheets and no duvet or pillowcases. For what these products cost we should be getting top notch service, instead you have to deal with their terrible service and deal with people you can't understand AND who don't understand you. Repeating the order number 3 times is just plain nonsense.

For the first time, I ordered sheets from Cuddledown and when I order they showed "in stock". I was willing to pay $15.00 for expedited shipping but when my order arrived the fitted sheet was on backorder. They never notified me. I placed the order on 3/10/19 and the fitted sheet will not be available to the end of April. Not sure if this is intended deception or just poor marketing. Either way it sucks and I'll never shop with them again.

I placed an order for an "in stock" item (on cart page). Paid $21.99 for shipping. Once the confirmation email arrived, I clicked through to my order status which was immediately "backordered."

I went back to the site, placed the same item (inc. Same color/version, same item #) in my cart again only to yet again be told that it was "in stock" while staring at another tab listing it as "backordered."

Plus I feel like their VIP Program, while perfectly legal, relies on people not reading the small print. They charge $21.99 for shipping (or more), and offer a big VIP splash screen showcasing free shipping, but reading the small grey print carefully would reveal a $14.99 recurring subscription charge. You have to decline the VIP at least twice during checkout. This is what I call a "dark pattern" business practice, and seems predicated on consumers not reading the small print or forgetting about the recurring subscription. It is legal but immoral.

I recently tried CuddleDown. The product is good, but apparently, by making this one time purchase, I inadvertently joined a program that would cost $180 dollars a year! I looked back at old emails and I did receive a "Welcome to CuddleDown VIP" email after I placed my order. I thought that I was just creating an account to be able to track my order. That assumption was wrong. After seeing the charge on my credit card, I read through the email again, and at the bottom it does say that they will charge you $15 dollars a month. I think that is a sneaky and unethical business practice. I feel like I've been scammed.
The company says that my credit card will be refunded. Hopefully that happens, but at this point I don't trust them at all and will not try them again.

My Fed Ex tracking indicated a possible problem with my Cuddledown shipment. Cuddledown's customer service helpfully said that they would contact Fed Ex to check the status of the shipment, but they refused to call or email me with the results. They claimed to be unable to call a customer or send an email! So if there is a problem with my shipment, I just get to stew in my juices. These folks charge premium prices, but they sure don't provide premium service.

Have spent alot of money at this company over the years BUT in 2019 they dont seem to be interested in doing business. Tried to purchase duvet covers two times. Customer service was bizarre. Language seems to be a problem. The first attempt was so difficult getting my name and address that i finally said goodbye and hungup. Another catalog arrived so I attempted to place the order again. Language was a problem. Eight minutes into the telephone call and I still had not placed my order. I gave up. Frustrating. Ill buy locally. With all these negative reviews... they have a serious problem.

Stay away. Outsourced call center to try and help me. Messed up the order, charged me for extra shipping but order was still only standard shipping, had a problem with my billing address where they needed additional information from me but never reached out until I inquired about where my order was. After waiting a week, she told me that the verification process / remainder of order processing would take another 5 - 7 business days. I said to cancel the order and she did. I explained that I would very much like to give them the chance to explain their side of the story, they declined. I asked to be transferred to a supervisor, they said there wasn't any available. I said, "I'm getting ready to write a review on this experience, is there anything you would like to share", she did nothing to try to retain me as a potential customer and said, "Have a good day" click. Haven't dealt with service this bad even if I was buying something far less **AIRQUOTE** luxury. Dumpster fire of a company.

I recently placed two orders through the Cuddledown website. The items in both orders were confirmed when the order was placed, however BOTH orders were only partially fulfilled when shipped. I reached out to their customer service email address and was then told that the items were no longer available. It is unacceptable and terrible business practice for them to confirm an entire order, and then not reach out to the customer when they can not fulfil it to determine if the customer wishes to cancel or not. I will never purchase from their company again.

I ordered a $300 "down proof" comforter from this company. Every time I take it out of the duvet there are feathers EVERYWHERE. I live in a 15th floor apartment. Where am I supposed to take this out to wash the duvet? There is no hole either, the feathers poke through from all over the fabric. So I called customer service and she was incredibly rude. Kept interrupting me and told me my only option is to send it back, which leaves me without a comforter on my bed but whatever, I want this thing gone. So I asked if this happens often (trying to decide if it is just defective and I should order a new one or just get a refund), and she said "I don't know, it's not like we have people calling every day with leaking feathers, I'm just in sales". So I asked if I could talk to customer service and she said "This IS customer service". Ok, fine. Hopefully getting my money back soon and will NEVER order from here again!