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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
I purchased two swimsuits and a jumper from cupshe. The first time I wore one of the swimsuits the beautiful coral color faded and is now almost a dingy white. It also faded very unevenly with streaks of coral remaining so it is obvious it's not meant to be white. I am now afraid to see what happens when I wear the other items. You can see in the photo the top portion used to be a bright coral pink color that matched the plastic rings on the straps. Even the straps have faded slightly.
Products used:
Swimsuit
Very pretty dress. Very classy with a nice length and seems like it would have comfortable too as it is stretchy in a classy way.
I ordered L, but it was little big. I ordinarily wear M, I wish Id ordered M and not gone as per the size chart. Otherwise very happy with shopping here! Will surly buy more :)
Hi shilpa,
We are so happy to hear you are satisfied with Cupshe products!
Your priceless comments will spur us to ceaselessly improve our service quality.
We will continue to provide high-quality items and service at an affordable price.
See you again at Cupshe!
Cupshe Customer Service
I think this is a good site to shop for swimsuits. They have a good variety of style. My order shipped on time, however it did not fit as I would have liked it to. So I sent a message about processing a refund and return. Custom service was quick to respond and I got my money back within the week.
Dear Jessica, many thanks for taking the time to leave us such a kind review. We do dedicate to provide more variety of designs of our suits to meet our customers' satisfaction. Meanwhile, we are also working hard to ensure every customer get packages within promised time limitation, aiming to offer the best service to all Cupshe customers to quicken the return/exchange process and save customers' time. Glad to know we hit the mark for you. However, we are so sorry to know that the product didn't fit you well. If you are not sure about your size, you can contact our customer service your weight, height, bust size and cup size next time, then they will offer you some advice. We’ll keep working hard and live up to your expectation. Come back and see us soon.
I order 3 shirts After more then a month finally got 1 out of 3 and I was so disappointed because the color of the flowers are all faded the material is really bad quality is shining not work paying 25 dollars for each, I spend 78.25 total and I contact them and they want to refund me 9 dollars they don't want me to return it because they say shipping will cost a lot they are not in the USA. I have expressed my frustration and each email I have explained I do not want store credit and that I want a refund. Please please don't spend a penny with this company is not worth it so disappointed
Tip for consumers:
They don’t give refund they don’t do return they take for ever to reapply your emails and they force you to accept the 6 dollars they want to give you back when you spend 80 dollars for the order. They say sending back the order will cost you to much since they are not in the USA. Please don’t buy here you will lose your money
Products used:
I order 3 shirts only got 1 and I haven’t not used it is ugly not even worth it is garbage.
Dear Lissette, thank you for your message and for informing us about this issue.
Firstly, we take the quality of our garments very seriously, however, we apologize for our clothing not being the quality you expected. We have sent the information to the related department. They will input a lot to provide all Cupshe customers of suits with a better performance. In addition, we usually split the customers' orders into several parcels due to stock issues in order to allow customers to receive the items which have stock in a short time. So sometimes customers cannot receive all the items at once, because part of the items in their orders are still in transit.
Secondly, we always do our best to reply to and assist all of our customers promptly, but sometimes it may take some time for you to wait for our response due to the peak season. We promise that all requests from our customers will be responded to. Please rest assured that it's our constant goal to further improve all areas of our services, which includes customer service response time.
What's more, for the return experience as you mentioned, there may exist some misunderstandings during this process. Please kindly note that return and exchange are welcomed within 30 days from delivery, which has been displayed on our website. To meet different demands from our customers, Cupshe offers several solutions for return/exchange, which are also given as options for our customers to choose from. We absolutely respect our customers' choices and decisions. Besides, we are an International company with warehouses and branches in many countries including the United States. As for returns, we have multiple return addresses in the United States. We generally provide the nearest return address according to the customer's residential address in order to save customers' costs for return.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
I love the swimsuits on this site! They are so cute and diverse. The material was really good and the customer service is timely with response and resolution. I I ordered 2 suits, one I fell in love with and the other I didn't like how it fit on me personally, so I requested for a return/exchange on that piece and customer service handled things promptly. I can't wait for my other swimsuit to arrive! So overall a great experience I am definitely ordering again from CupShe in the future!
Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!
I have ordered 6 bathing suits from here. I was referred by my sister in-law, and boy am i glad I gave it a chance. All suits are very affordable, stylish, and good quality. I was unhappy with a top because it didn't give me enough coverage. I contacted customer service they told me no need to send suit back just keep it and pick a new. Awesome! They got back to me within 1 day. I let them know how happy I was with their service. I would recommend you give it a try!
Unfortunately I did not review this company prior to placing an order for over $200.00. They market these super cute clothes hanging perfectly on their American models & they should be sued for false advertising or fraud. The order took over two months to receive. Nothing arrived as it was marketed. The quality of clothes were cheap & unrecognizable. The phone number gives you an answering machine, return requests are denied & email responses are generic in nature. My biggest concern is having strong suspicions that my number was given to Chinese Telemarketers as I have been receiving spam in Chinese on my phone since ordering. I received no less than 50 text messages in Chinese in one cluster. I had to go to the Apple Store to straighten it out. Don't buy from these con artists who take advantage of online American shoppers. It is my hope they will get shut down, but only if we DONT PURCHASE & spread the word.
I weigh 170 lbs and purchased a beautiful swimsuit in XL. Unfortunately it was too tight and I reached out to Cupshe, and received a coupon code in exchange for correct size I needed XXL.
I reordered paying only $2.00 shipping and now waiting for my beautiful swimsuit to arrive. Thanks Cupshe for your fast replies.
Hi, Angela! To meet different demands from our customers, Cupshe offers several options for exchange, to simplify the process. Gladly to know that works. Wish for your constant support.
I ordered 3 swim suits from Cupshe (order #*******), all which arrived earlier than scheduled. The swim suits fit perfectly and have outstanding quality, unlike other brands which stretch and lose shape after a few wears. Not to mention, the prices are extremely affordable! I would highly recommend Cupshe to anyone looking for quality swim suits.
Hey there!
We ’re so glad you enjoyed our service. When you get some time, share where you are headed (vacation, awesome pool party, etc).
Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
Cipshe's customer service is five star. They really came through with three different wonderful options in regards to a return. I would continue to buy from them. Unlike other online clothing companies who make the return process so difficult it's not even worth returning the items. Cupshe is much different!
Dear Janine, many thanks for taking the time to leave us such a kind review. To meet different demands from our customers, Cupshe offers several options for return and exchange, to simplify the process. Gladly to know that works.
CupShe isn't honest about their return policy. Website says you can return anything as long as tags are on, not worn. I ordered two of the same bathing suit in different sizes to see which fits better. The suit itself was fine quality, arrived at expected time and fit fine. Went to return one and I'm only offered 50% refund or 80% store credit. If they were clear on the front end I wouldn't have ordered two suits. Not ethical and I won't be ordering from them again.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
This is my second order with Cupshe. The first one arrived within the 13-15 day estimated time frame. However, my new order (#*******) has been in transit since February 14th and tracking information shows only "label created" and states tracking info will be updated once item ships. I've emailed daily for over a week to get accurate shipping information or a full refund only to be told that my item did deliver, or that it's being delayed due to weekends and holidays or they send me the link to my FedEx tracking number which has still not been updated. At this point, I just want my money back and I will order from another site. Very frustrating!
Do not, under any circumstance, order from here. The clothes I ordered looked NOTHING like they were shown online. They were made of cheap material and fit terribly. When I tried to return the items, it took over a month for someone to finally respond to my emails and give me a return address. They assured me that I would be refunded once I sent the items back. So, I sent the items back. It's been over 3 months and I've yet to receive a refund. No one will respond to my emails. At this point, I'd say my money is long gone. I will NEVER order from this company again.
I wish it was possible to give this company 0 stars. They tried to steal $220 dollars from me because I couldn't produce a tracking number proving that I returned their swimsuits. They said their warehouse didn't receive the suits and there was nothing they could do. Boy, were they embarrassed when my post office helped me locate the tracking number. Sure enough, they had received my package a week prior.
Per their comment below, they refunded a credit card that isn't even mine. I'm filing a dispute with my bank. Save yourself a head-ache and stay far away from this company. I only wish I would have read more reviews before purchasing. :/
Sorry for your any inconvenience. Our agent have refunded you and sent you an email, please check it.
Beware when you bought from this company. Not only that it is a CHINA based company, also the return is not free. You have to pay your own postage. If you don't want that, they'll give you 70% refund which they claimed to take 10 business day which in reality, if you don't contact them, they would not refund you, even after the waiting period.
Product wise: So so. Mind as well buy from USA based company.
Dear Miss J, we are sorry to see that this experience did not meet your expectations. However, we are unable to find your related order or communication record in our system after checking your user name. Please confirm your order with us, then we’d love to look into your case specifically and offer better assistance.
Firstly, we are a global fashion brand with a headquarter in Los Angeles. Since our inception in 2015, we're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable beachwear and resort wear.
Secondly, to meet different demands from our customers, Cupshe offers several options for return/exchange. The option of 70% refund is the special offer from Cupshe to quicken the return/exchange process and save customers' time. It turns out lots of customers prefer this offer. Of course, we also support full refund, which is also given as an option for our customers to choose. However, we don't offer free return service currently as we stated on our website. Anyway, we have submitted your feedback to our related departments and taken your thoughts to heart to make some changes in the future.
In addition, once we get the necessary information as requested we will fulfill the refund at once. Besides, refunds for credit card payments take up to 10 business days and 1-3 business days for Paypal payments. Please note that the processing time depends on your bank and Paypal.
Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on LiveChat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
Ordered 2x from Cupshe and both times really satisfied with my choices and the quality of the bathing suits! I also ordered a dress that was too small, but customer service responded back and provided several different return/refund options! Will order again!
Dear Tricia, we are glad to know that you are satisfied with our products and our customer service has been of great help to you! To meet different demands from our customers and simplify the return process, Cupshe offers several options for return or exchange. Gladly to know that works. We will keep working hard to improve our products and maintain the good quality of them. It was our pleasure to help you and we look forward to seeing you again soon!
Sizes are insanely small. They hide information on returns and won't authorize. The quality is very poor. Once they started getting poor reviews, they began 'promising' returns and customer satisfaction However, they won't deliver. Many poor reviews and disappointed buyers. Unfortunately, a lot of young girls are finding this out the hard way. They do a lot of heavy marketing in instagram and pinterest. Being in China, they can take your money and don't care.
I ordered from this company and paid for expedited shipping. I haven't received my order and they told me they are giving me a coupon to order again. All correspondence is done through email and takes days. I just want my money back! I have given up on the suits at this point.
Sorry for your any inconvenience. Could you plz tell us your order number? We will check it for you.
I have ordered from here a few times and have been very happy with the quality for the price. I just had an issue that I needed to return a couple items and they gave me different options which was wonderful!
Products used:
Swim suites, clothing, and cover ups.
Dear Catrene, thanks for your great rating. It's glad to know that you found nice suits at a good price at Cupshe. We’re striving to make high quality products with competitive price. Moreover, to simplify the process and meet different demands from our customers, we usually provide several options for return/exchange. We will keep making progress and presenting better products and service in the future.
Ordered and received within a week, which surprised me. The quality of the suits was better than I expected for the price, and supportive for a busty gal, even in a size S. I intentionally over-ordered so I could choose my favorites and confirm sizing, so I did have to return. The return process involved a few steps, but they really did guide me through and refunded me quickly. Overall, pleased!
Dear Gina, thank you for taking the time to share your experience at our shop. Cupshe aims to provide customers with high-quality and low-cost products. We take every single customer seriously and make our products more supportive to meet customers' needs. We are also committed to providing all Cupshe customers with fast shipping methods. In addition, we dedicate ourselves to offer the best return policies to all Cupshe customers to quicken the return/exchange process and save customers' time. Thank you for your valuable comments again and we will keep working hard to meet and exceed your expectations.
I purchased an adorable swimsuit from cupshe and love, love it! I was very surprised by the quality when it arrived. I assumed it would be thin and somewhat cheaply made because of the price, about $25. It was not cheap at all. The fabric was thicker than expected with nice lining, stitching was all tight and straight. The color was as expected based on the photo. Overall a great purchase! I followed the size chart and bought a size S. The item was true to size but I will exchange for another style. Based on my measurements I need a S top and XS bottom. My bust and hips are almost the same measurements. The high wasted retro cut bottom was just too much fabric. I will go for a smaller air style next. Customer service was great when I explained my sizing issue. Issued and exchange code right away. I will definitely purchase Cupshe again!
This website is a scam. I e-mailed their return department "zendesk" (there is nothing zen about it) only to never hear from them again. I have never had such a terrible experience ordering online in my life. Do NOT listen to all the positive reviews on their website either. The sutis fit horribly as well. One of the bottoms were like a diaper and the material was cheap. My order # is *******.
Received an order of 8 swimsuits and 6 of them don't fit me properly. Emailed customer service to return items, included pictures of barcodes and followed return instructions as per their website. It's been a week now, and 3 emails sent by me, and still no response from anyone. Seriously disappointed with the customer service at CupShe. It's a shame because the suits are cute, but I won't be ordering from them again if this is how difficult it is to return items. Perhaps the Better Business Bureau needs to be notified?
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
After being very skeptical about ordering a swimsuit online I finally made a purchase from CupShe and I didn't regret it. I ordered a plunging neckline one piece, followed the size chart and got a large. Fit perfectly! I actually went back and ordered two more bikinis afterwards. Order #*******
Hi,
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Here is a link to our best seller which can make your beach vacation or pool party much shinier and fantastic https://www.cupshe.com/collections/popular-style-gallery?icn=bestsellers&ici=navbar05
Thanks again!
Cupshe
Customer Service at Cupshe is awesome. We ordered three items, but one was damaged. We were offered a 130% coupon to Cupshe, and we didn't need to send it back. They were friendly and prompt. My daughter likes her swimsuits she ordered. Good suits at affordable prices. Thank you Cupshe!
Hi Judy, we are sincere sorry for the quality issue. We have gave feedback to our related depaetment and will keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Stephanie,
We sincerely apologize for the quality issue you've experienced with one of the swimsuits you purchased from Cupshe. Your satisfaction is of the utmost importance to us, and we deeply regret that the color of the swimsuit faded and changed unevenly after just one wear. This is certainly not the level of quality we aim to deliver to our valued customers.
We understand how disappointing and frustrating this must be for you. As a company, we take great pride in offering products that are both stylish and durable. It is disheartening to learn that the swimsuit did not meet our usual standards.
Please be assured that we are actively investigating the root cause of this issue to prevent it from happening in the future. We value your feedback, as it helps us identify areas for improvement and deliver a better experience for our customers.
Additionally, we want to assure you that we are taking steps to ensure that such occurrences do not happen in the future. We deeply value your feedback, as it helps us improve and provide a better shopping experience for all our customers.
We sincerely apologize for any inconvenience caused, and we genuinely hope to have the opportunity to regain your trust in our products and services. Please look out for an email from us shortly, as we want to discuss this matter further and find a solution that compensates you appropriately.
Once again, we apologize for the quality issue, and we genuinely hope you will give us another opportunity to serve you better in the future. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with Cupshe.
Thank you for bringing this matter to our attention, and we look forward to resolving it to your complete satisfaction.