Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
I ordered a swimsuit from here and it looked amazing on site but just not on me! Which is totally ok. The customer service to exchange it was simple and painless and made everything so easy. I even ordered another swimsuit just because I'm confident with this site. Great stuff!
I loved the suits I bought, however one is too big. I am larger on top than the bottom so the one piece was too big. To return it seems to be a hassle. They are very good material and as described in description. I would buy from them again.
Sincerely apologize for your inconvenience。
If the item does not fit, you can email us and we will solve your return request.
Kindly email us in case of any queries. Any further questions, please let us know.
Customer Service at Cupshe is awesome. We ordered three items, but one was damaged. We were offered a 130% coupon to Cupshe, and we didn't need to send it back. They were friendly and prompt. My daughter likes her swimsuits she ordered. Good suits at affordable prices. Thank you Cupshe!
Hi Judy, we are sincere sorry for the quality issue. We have gave feedback to our related depaetment and will keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
Received two suits - looked adorable on IG. Fit was awful, material cheap. One was even sheer (and it was black, no less!). After reading awful reviews about return policy I didnt even bother - suits went in the trash. Read the other positive reviews on here closely - they are clearly fake. Wont buy from them again, ever.
Sorry for your any inconvenience. Could you please tell us your order number? We wish help you with your return process.
My order number was *******. I purchased three bathing suits for the price I normally pay for one at department stores. I was skeptical because I am a plus size woman, so I normally struggle to find swimsuits I like even in person. A friend of mine had used cupshe, so I decided to give it a try. I ordered based on their sizing chart, and all three suits fit wonderfully! They aren't too revealing, and they are much better quality than one would assume for the price! I have since recommended cupshe to another friend, who successfully order three suits herself, and loves them! I received my suits within the allotted shipment window, as promised. I will consider cupshe again in the future - and you should too!
Tip for consumers:
Use the sizing chart - and be realistic.
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe
The bathing suits have a great fit and are of good quality. They did take rather long to arrive, but with the mail strikes in Canada, it is hard to accurately determine the time they would have taken during a regular occurrence. I would definitely recommend buying suits from this site however, because they are a great and cheap option!
Hi, Clara! Many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. In order to avoid any inconvenience, for the shipping to Canada, we have switched to DHL instead of Canada Post for now. Come back and see us soon.
I didn't do my research before ordering. Found their ad in Pinterest...
Received a incomplete shipment. They send things I didn't order, items were missing. The clothes looks nothing like their pictures online. Some of the clothes had an order so bad, I had to wash over and over before wearing. I contacted my credit cards to dispute the items that were missing and not sent. They do not have any return instructions, items came from china and another state. When contacting online customer service. They reply with odd message saying there is a short amount of time to response before the email is no longer available...
Long story short... SCAM... DON'T ORDER FROM THEM... There are so many of these type of online clothing business popping up.
StyleWE
Vessos
I love the bikinis I saw here, they are of good quality and the one I ordered arrived right in time, it fitted well and was exactly as displayed online both in style and shape. After service is also top notch. I highly recommend
I have bought 2 swimsuits from this company and unfortunately they do not fit. I emailed customer service the day I received them. One is too big, the other is too small. I have been back and forth with emails trying to return the items for a full refund as any normal company would allow you to do. I have been given the option of a 50% refund and return the items or an 80% store credit refund (that means I can't return or exchange them). Total scam. Nowhere on their website does it say any of this. I would not have ordered from them if those were my only options and I know I will not order from them again. What a joke.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.
I didn't really care for the suits I purchased, so I wanted to return them. I wish I would have read the reviews prior to purchasing.
Every day I get an email with a different coupon code, but no return address. I'm happy to pay for the return shipping, just want the money back for the suits!
I would have purchased from them again, but not now seeing as the customer service just gIves you the run around hoping that you will give up.
Really disappointed.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you.
If you have any inquires, please email us.
I ordered two swimsuits off of Cupshe and I love them! I've referred all of my friends to this website.
Great quality and super cute! They are also very patient and understanding with customers. The service and clothing are 10/10! I would definitely recommend!
Great swimsuits fit is true to size and excellent material! Will definitely purchase again! I am 5'3 130lbs purchased mediums and fit a little big could have gone with a small but I was afraid they would run small. However the medium still worked!
It has been four weeks and my order still hasn't arrived. The tracking shows that it hasn't even left China yet! I've emailed CupShe twice and all they have said is that they will check with the shipping company to "hurry" the order... Don't waste your time!
Dear customer,
We do sorry for the inconvenience caused to you.
Our agent sent an email to you, please check it.
We are looking forward to your reply.
Tibby and Alice are the most amazing customer service reps with whom I have dealt. They are thoughtful, caring and informative. The bathing suits, while great, do not compare to these women... thank you
Dear Beth, many thanks for taking the time to leave us such a kind review, we love hearing how helpful our customer service are. It's a pleasure to help out great customers like you! Wish for your constant support!
I've had great experience with this website, I love their bathing suits, it's good quality and great prices! Even if I have a problem customer service is quick to respond and has a good store credit policy. Would definitely recommend and will continue to shop with them.
WIth a late holiday planned and no new beach wear for a few years I found the Cupshe website, and ordered 2 coverups. The products are gorgeous, well made and excellent value for money. Unfortunately one did not fit me well, and so I contacted Customer Service and received excellent help and a more than generous solution to the problem. I'll definitely be looking at this website regularly when planning holidays in future.
Tip for consumers:
You need to contact Customer Services for returns/refunds, and they will discuss options with you. Free shipping on orders over a certain value.
Products used:
Beach coverups
Dear Mary, thanks for the 5-star review. It's nice to know that you found nice suits at a good price from Cupshe. We are striving to make excellent products with competitive price. We regret that one of the suits did not fit you well. Our customer service team works hard to help all of our customers solve their problems in a timely manner. Moreover, Cupshe usually offers several options for return/exchange, to simplify the return process and meet different demands from our customers. Glad to know that you loved the overall experience. Looking forward to being of service to you again in the future.
After trying on suits all summer, I was introduced to cupshe and finally found the one that is the most flattering. It is a heavy suit. Very well made, and I realize I will need a little sun before wearing this one so I dont appear to be white-on-white! The underwire cups really make a nice difference, and the styling is very complimentary, there where many more of which i wanted but i only budgeted for the few i got, the site was easy to access and fast with responding, delivery was just perfect, i did not have to wait for so long, thanks to cupshe.
Hey there!
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe
I was definitely Skeptical about buying a swimsuit that I wasnt able to try on but both bathing suits I purchased work wonderfully! The patterns are super cute and I love the high waisted bottoms. They fit true to size. I recently had a baby so I wanted to be able to hide my mommy pooch. These have been great to nurse in also. The only negative is that the cups actually run small so if you are bigger chested then you may need a bigger size Or pick one that does not have cups.
Recently I just received my order from cupshe, after having my son I haven't been very body confident, but the bathing suit that I chose complimented every new curve and made me feel confident in a bathing suit. Which hasn't happened in a long time, so I wanted to thank cupshe for the amazing quality and size chart for helping me find the perfect suit for summer.
Order # *******
Hi there,
Thanks so much for your love and support for Cupshe!
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks so much!
Cupshe
Wonderful great quality bathing suits and wonderful customer service. The best I've come across in a while! Somehow my package got shipped to the wrong address hundreds of miles away. They resent me my order right after I contacted them about it. Somehow, the original package ended up in my mailbox a week later, and they even told me I can keep the second package. Great great company!
I ordered a dress that was too big and emailed about the return process so that I could purchase a smaller one. They told me not to even worry about returning it and gave me a coupon code to apply for the cost of the dress! Love the quality of there clothing and suits!
Hi, Melissa.To meet different demands from our customers, Cupshe offers several options for return/exchange to shorten the process. Gladly to know that works.
I ordered 2 suits... which did not fit my daughters... Return policy states 30 days - now they are offering me a 50% refund... or a store credit... They do not even publish a phone number for you to call - horrible customer service and policy...
How can they even operate like this? I will be reporting them to BBB. Do yourself a favor and stay away from this company... SCAM
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Even though they said that my item would be shipped within 10-12 days, at this point there has only been a label created (even though it's now been 15 days). If nothing changes, I will be looking into having my item refunded, and will be warning my friends not to order items from this site.
Order: *******
Sorry for your inconvenience.
We cannot find the order under your name.
Could you please tell me your order number? We will check the order status for you.
I agreed with the rest of the review that it's a scam. They are Chinese based company and have horrible refund policy and fake reviews. Everything is on paper for ads but none is true. When I request refund for unshipped item, they offer coupon and allow you to go through all the trouble till you give up. I tried posting 1-star review but it never showed up on their website.
Shameful as it is, but this is their strategy. They charged you for full price even they realized some items are out of stock, hoping you could forget about it or give up going through troubles to get your money back.
Quality? Forever 21. Price? Higher than Forever 21.
I've ordered five bathing suits from Cupshe so far and there is never a shortage of compliments when I wear them. I've only had to return one, a one piece, because I'm 6' tall it's hard to find a one piece that fits through my torso... the customer service was fast and sooo easy.
Hi, Suzanne! Thank you for your review and recognition for our service. Regret to know that the one-piece does not suit you. Hope you can find one you like soon. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Hi, Ashley! Thanks for ordering from Cupshe. We regret that the first swimsuit is not suitable for you. Hope the second works. We work hard to meet customers' expectations, and glad to get your recognition for our return process. Cheers!