• Cupshe

Cupshe

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Overview

Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.

  • Service
    128
  • Value
    124
  • Shipping
    126
  • Returns
    113
  • Quality
    123

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
50
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How would you rate Cupshe?
Top Positive Review

“Bon site”

Max g.
5/21/24

Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.

Top Critical Review

“Fit and Returns”

Heather P.
2/7/21

I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.

Reviews (1,142)

Rating

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Other

Reviews that mention popular keywords

customer service (448) bathing suits (223) store credit (53) return process (38) phone number (22) return address (9) return policy (81)
Thumbnail of user ashleyk135
1 review
0 helpful votes
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November 7th, 2018

I ordered a swimsuit from here and it looked amazing on site but just not on me! Which is totally ok. The customer service to exchange it was simple and painless and made everything so easy. I even ordered another swimsuit just because I'm confident with this site. Great stuff!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi, Ashley! Thanks for ordering from Cupshe. We regret that the first swimsuit is not suitable for you. Hope the second works. We work hard to meet customers' expectations, and glad to get your recognition for our return process. Cheers!

Thumbnail of user lisag224
1 review
0 helpful votes
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August 31st, 2017
Verified purchase

I loved the suits I bought, however one is too big. I am larger on top than the bottom so the one piece was too big. To return it seems to be a hassle. They are very good material and as described in description. I would buy from them again.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sincerely apologize for your inconvenience。
If the item does not fit, you can email us and we will solve your return request.
Kindly email us in case of any queries. Any further questions, please let us know.

Thumbnail of user judyk151
1 review
0 helpful votes
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June 3rd, 2019

Customer Service at Cupshe is awesome. We ordered three items, but one was damaged. We were offered a 130% coupon to Cupshe, and we didn't need to send it back. They were friendly and prompt. My daughter likes her swimsuits she ordered. Good suits at affordable prices. Thank you Cupshe!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Judy, we are sincere sorry for the quality issue. We have gave feedback to our related depaetment and will keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.

Thumbnail of user mandan
1 review
1 helpful vote
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June 21st, 2018

Received two suits - looked adorable on IG. Fit was awful, material cheap. One was even sheer (and it was black, no less!). After reading awful reviews about return policy I didnt even bother - suits went in the trash. Read the other positive reviews on here closely - they are clearly fake. Wont buy from them again, ever.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry for your any inconvenience. Could you please tell us your order number? We wish help you with your return process.

Thumbnail of user heatherd99
1 review
2 helpful votes
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January 24th, 2018

My order number was *******. I purchased three bathing suits for the price I normally pay for one at department stores. I was skeptical because I am a plus size woman, so I normally struggle to find swimsuits I like even in person. A friend of mine had used cupshe, so I decided to give it a try. I ordered based on their sizing chart, and all three suits fit wonderfully! They aren't too revealing, and they are much better quality than one would assume for the price! I have since recommended cupshe to another friend, who successfully order three suits herself, and loves them! I received my suits within the allotted shipment window, as promised. I will consider cupshe again in the future - and you should too!

Tip for consumers:
Use the sizing chart - and be realistic.

Service
Value
Shipping
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hey there!

Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.

Thanks again!
Cupshe

Thumbnail of user clarae11
1 review
1 helpful vote
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December 16th, 2018
Verified purchase

The bathing suits have a great fit and are of good quality. They did take rather long to arrive, but with the mail strikes in Canada, it is hard to accurately determine the time they would have taken during a regular occurrence. I would definitely recommend buying suits from this site however, because they are a great and cheap option!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi, Clara! Many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. In order to avoid any inconvenience, for the shipping to Canada, we have switched to DHL instead of Canada Post for now. Come back and see us soon.

Thumbnail of user kimmieg
1 review
6 helpful votes
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July 31st, 2016

I didn't do my research before ordering. Found their ad in Pinterest...
Received a incomplete shipment. They send things I didn't order, items were missing. The clothes looks nothing like their pictures online. Some of the clothes had an order so bad, I had to wash over and over before wearing. I contacted my credit cards to dispute the items that were missing and not sent. They do not have any return instructions, items came from china and another state. When contacting online customer service. They reply with odd message saying there is a short amount of time to response before the email is no longer available...
Long story short... SCAM... DON'T ORDER FROM THEM... There are so many of these type of online clothing business popping up.
StyleWE
Vessos

Thumbnail of user deeb110
1 review
0 helpful votes
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May 28th, 2018

I love the bikinis I saw here, they are of good quality and the one I ordered arrived right in time, it fitted well and was exactly as displayed online both in style and shape. After service is also top notch. I highly recommend

Thumbnail of user emilym140
1 review
2 helpful votes
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July 14th, 2017

I have bought 2 swimsuits from this company and unfortunately they do not fit. I emailed customer service the day I received them. One is too big, the other is too small. I have been back and forth with emails trying to return the items for a full refund as any normal company would allow you to do. I have been given the option of a 50% refund and return the items or an 80% store credit refund (that means I can't return or exchange them). Total scam. Nowhere on their website does it say any of this. I would not have ordered from them if those were my only options and I know I will not order from them again. What a joke.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.

Thumbnail of user wendih2
1 review
1 helpful vote
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September 14th, 2017

I didn't really care for the suits I purchased, so I wanted to return them. I wish I would have read the reviews prior to purchasing.
Every day I get an email with a different coupon code, but no return address. I'm happy to pay for the return shipping, just want the money back for the suits!
I would have purchased from them again, but not now seeing as the customer service just gIves you the run around hoping that you will give up.
Really disappointed.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you.
If you have any inquires, please email us.

Thumbnail of user edenm38
1 review
0 helpful votes
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May 15th, 2020

I ordered two swimsuits off of Cupshe and I love them! I've referred all of my friends to this website.
Great quality and super cute! They are also very patient and understanding with customers. The service and clothing are 10/10! I would definitely recommend!

Thumbnail of user leslya4
1 review
0 helpful votes
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March 20th, 2019
Verified purchase

Great swimsuits fit is true to size and excellent material! Will definitely purchase again! I am 5'3 130lbs purchased mediums and fit a little big could have gone with a small but I was afraid they would run small. However the medium still worked!

Thumbnail of user siennat1
1 review
2 helpful votes
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October 15th, 2017

It has been four weeks and my order still hasn't arrived. The tracking shows that it hasn't even left China yet! I've emailed CupShe twice and all they have said is that they will check with the shipping company to "hurry" the order... Don't waste your time!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer,
We do sorry for the inconvenience caused to you.
Our agent sent an email to you, please check it.
We are looking forward to your reply.

Thumbnail of user betht98
1 review
0 helpful votes
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November 12th, 2019

Tibby and Alice are the most amazing customer service reps with whom I have dealt. They are thoughtful, caring and informative. The bathing suits, while great, do not compare to these women... thank you

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Beth, many thanks for taking the time to leave us such a kind review, we love hearing how helpful our customer service are. It's a pleasure to help out great customers like you! Wish for your constant support!

Thumbnail of user sherylep
1 review
0 helpful votes
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June 15th, 2017

I've had great experience with this website, I love their bathing suits, it's good quality and great prices! Even if I have a problem customer service is quick to respond and has a good store credit policy. Would definitely recommend and will continue to shop with them.

Thumbnail of user maryc3004
1 review
0 helpful votes
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October 4th, 2021

WIth a late holiday planned and no new beach wear for a few years I found the Cupshe website, and ordered 2 coverups. The products are gorgeous, well made and excellent value for money. Unfortunately one did not fit me well, and so I contacted Customer Service and received excellent help and a more than generous solution to the problem. I'll definitely be looking at this website regularly when planning holidays in future.

Tip for consumers:
You need to contact Customer Services for returns/refunds, and they will discuss options with you. Free shipping on orders over a certain value.

Products used:
Beach coverups

Service
Value
Shipping
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Mary, thanks for the 5-star review. It's nice to know that you found nice suits at a good price from Cupshe. We are striving to make excellent products with competitive price. We regret that one of the suits did not fit you well. Our customer service team works hard to help all of our customers solve their problems in a timely manner. Moreover, Cupshe usually offers several options for return/exchange, to simplify the return process and meet different demands from our customers. Glad to know that you loved the overall experience. Looking forward to being of service to you again in the future.

Thumbnail of user nikkim53
1 review
0 helpful votes
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April 2nd, 2018

After trying on suits all summer, I was introduced to cupshe and finally found the one that is the most flattering. It is a heavy suit. Very well made, and I realize I will need a little sun before wearing this one so I dont appear to be white-on-white! The underwire cups really make a nice difference, and the styling is very complimentary, there where many more of which i wanted but i only budgeted for the few i got, the site was easy to access and fast with responding, delivery was just perfect, i did not have to wait for so long, thanks to cupshe.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hey there!
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe

Thumbnail of user maggies81
1 review
0 helpful votes
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June 28th, 2018
Verified purchase

I was definitely Skeptical about buying a swimsuit that I wasnt able to try on but both bathing suits I purchased work wonderfully! The patterns are super cute and I love the high waisted bottoms. They fit true to size. I recently had a baby so I wanted to be able to hide my mommy pooch. These have been great to nurse in also. The only negative is that the cups actually run small so if you are bigger chested then you may need a bigger size Or pick one that does not have cups.

Thumbnail of user stephaniev35
1 review
0 helpful votes
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February 27th, 2018

Recently I just received my order from cupshe, after having my son I haven't been very body confident, but the bathing suit that I chose complimented every new curve and made me feel confident in a bathing suit. Which hasn't happened in a long time, so I wanted to thank cupshe for the amazing quality and size chart for helping me find the perfect suit for summer.

Order # *******

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi there,

Thanks so much for your love and support for Cupshe!
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks so much!

Cupshe

Thumbnail of user stacym84
1 review
0 helpful votes
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August 20th, 2017

Wonderful great quality bathing suits and wonderful customer service. The best I've come across in a while! Somehow my package got shipped to the wrong address hundreds of miles away. They resent me my order right after I contacted them about it. Somehow, the original package ended up in my mailbox a week later, and they even told me I can keep the second package. Great great company!

Thumbnail of user melissan135
1 review
1 helpful vote
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July 31st, 2019

I ordered a dress that was too big and emailed about the return process so that I could purchase a smaller one. They told me not to even worry about returning it and gave me a coupon code to apply for the cost of the dress! Love the quality of there clothing and suits!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi, Melissa.To meet different demands from our customers, Cupshe offers several options for return/exchange to shorten the process. Gladly to know that works.

Thumbnail of user priscillaj10
1 review
3 helpful votes
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July 20th, 2017

I ordered 2 suits... which did not fit my daughters... Return policy states 30 days - now they are offering me a 50% refund... or a store credit... They do not even publish a phone number for you to call - horrible customer service and policy...
How can they even operate like this? I will be reporting them to BBB. Do yourself a favor and stay away from this company... SCAM

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.

Thumbnail of user megp8
1 review
2 helpful votes
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March 27th, 2018

Even though they said that my item would be shipped within 10-12 days, at this point there has only been a label created (even though it's now been 15 days). If nothing changes, I will be looking into having my item refunded, and will be warning my friends not to order items from this site.
Order: *******

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry for your inconvenience.
We cannot find the order under your name.
Could you please tell me your order number? We will check the order status for you.

Thumbnail of user sharleeny
2 reviews
1 helpful vote
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June 24th, 2018

I agreed with the rest of the review that it's a scam. They are Chinese based company and have horrible refund policy and fake reviews. Everything is on paper for ads but none is true. When I request refund for unshipped item, they offer coupon and allow you to go through all the trouble till you give up. I tried posting 1-star review but it never showed up on their website.
Shameful as it is, but this is their strategy. They charged you for full price even they realized some items are out of stock, hoping you could forget about it or give up going through troubles to get your money back.

Quality? Forever 21. Price? Higher than Forever 21.

Thumbnail of user suzanneb161
2 reviews
0 helpful votes
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November 25th, 2018

I've ordered five bathing suits from Cupshe so far and there is never a shortage of compliments when I wear them. I've only had to return one, a one piece, because I'm 6' tall it's hard to find a one piece that fits through my torso... the customer service was fast and sooo easy.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi, Suzanne! Thank you for your review and recognition for our service. Regret to know that the one-piece does not suit you. Hope you can find one you like soon. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!

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From the business

Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.

Company Representative

Thumbnail of user mikez23
Amanda D.
Manager
Typically responds within 5 hours

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