Cupshe

I bought a swimsuit and read the returns policy. (See image attached of returns policy on the CupShe website) And yet on receiving the swimsuit, the product did not fit and was of a much poorer quality than is described. Basically, they are cheaply made using cheap fabrics, and it shows. When I contacted them to return it within 2 days of receiving it, I was offered a $20 store credit and to keep the swimsuit, or a $9 refund - yet still, to keep the swimsuit. What the?! Neither of these is good options. I've since read reviews and this seems to be what happens to a lot of customers. I've also seen that the company responds to bad online reviews offering to help - but I actually don't believe that they will help. I'm sure it's just for show! If they do actually supply a full refund, I will post it here.

UPDATE: After posting these reviews, I received a few more emails that increased the refund amount offered each time. In the end, they offered a $19.30USD refund, which I chose to accept to save me the hassle of posting the unwanted swimsuit. The swimsuit originally cost me $25.80USD. I can't help but feel if I hadn't posted a negative review here, they would have stuck to their original offer of $9 refund. Beware!

I mentioned many times I never received my confirmation number! I sent pictures of my items, sent pictures of the code thats on bag, sent tracking number as well. I never once received a confirmation number. I want to return my items, I do not want to exchange, I want a full refund. Their making it so difficult, I don't want it to go past the 30 days. PLEASE SEND ME MY CONFIRMATION NUMBER! My name is vanessa aileen montez.

This company completed RIPPED ME OFF! I paid $85 for swimsuits and dresses then they never came and so I emailed them and they said it will be here, NEVER CAME, emailed again said sorry ur stuff is out of stock we will send to u when we have it back and then they said they couldn't send it to me so they'd give me a refund but I told them multiple times I don't ha e access to that card anymore and they STILL funded it to that bank :) $#*!tiest online website and customer service I have ever encountered and I will NEVER be ordering from them again!

Ordered three bathing suits before spring break, recieved two but never got the third one. They don't provide you with tracking information it is extremely sketchy.

I ordered a suit which was of great quality, however, it did not fit me. It was too big in certain areas and I wanted to return it. Thinking it was just the way the suit was built, I figured I would return the suit and get something different from their site. I was told that I could keep the suit and get an in store credit of 90% or get refunded 60% of my money and still keep the suit. I told them I would take the 90% in store credit and order something new. No response after that for almost a week. I emailed them yesterday asking when and how my 90% in store credit gets to me and they responded with "I'll need to know more information." I explained that I already told them in a long email what happened and that I was given my options, chose one, and nothing was done about it. No response AGAIN. Shocker. Then today I emailed them explaining the last two scenarios in practically a 2 page paper (not really) but it was a lengthy email explaining I wanted my money back so that I could order a different bathing suit, STILL giving them a chance. You WOULD NOT BELIEVE THE RESPONSE THEY SENT. "Question regarding shipping?" They literally did not even read my email and sent some BS pre-typed email obviously about how to track shipping. You have got to be kidding me. I'm not giving up. I WILL get my money back no matter how many times I have to email these people.

I heard about cupshe through multiple friends. They told me that the swimsuits are cute and cheap! I was super excited so I bought a medium dark green one piece swimsuit for about $20 and when I got it in the mail it didn't fit right at all. (There was a sheer part in the middle that didnt cover 1/2 as much as it needed to!) I saw on their website that they had free returns so I tried to return the suit that I didn't want. Through an unreasonably long process, I was told that I couldn't get all of my money back. They could give me store credit or partial money back. I decided to do the store credit because I was also told that they wouldn't pay for shipping costs and I would loose even more money by sending it back. I went on their website and found a white floral romper that I could use for my upcoming vacation. I had to pay an extra $5 for the rest of the cost for the romper and I thought that I was getting a good deal. I recieved this romper in the mail and it was very sheer, too large, and cheaply made. There were strings that looked like they allowed you to gather or loosen but they were sewed on by only a few threads. I will DEFINITELY not be making future purchases at Cupshe.

DO NOT ORDER FROM CUPSHE! Their customer service is awful! If you try to make a return they will only give you 50% of your money back even though the website return policy doesn't say that!

Their return policy is absurd. You must return items within 3-5 days. I did as they asked and still have not received my refund. It has been 6 weeks!

First and last time ordering from here. Paid extra for priority 3 -5 days. 6 Days later I'm still waiting. AMAZON is better

Bikini arrived, wrong size and credit codes sent by cupshe never worked so I never go a refund. Computerised customer service?

Horrible product and company! DO NOT order anything! They somehow got a hold of one my credit cards I never used and charged a fraudulent purchase

I knew there was a chance that for the low prices, the suits may not be great. I was actually pleasantly surprised with the quality of the suit, although it took over 2 weeks to arrive, which was crazy. The issue came when one did not fit and I provided all information to initiate an exchange. I would have gladly swapped for the same suit in a larger size, and likely purchased more suits from them in the future. Instead I was told that I could not return or exchange the item. I understand if that's the policy, but I politely asked if they would consider it as a first time customer and someone who would purchase again. I did not receive a response for 3 days, so I tried again. I received an email saying I now could get a partial refund without having to return the suit, or I could get a partial credit for a new one. I opted for the partial refund because I was frustrated at this point. THEN I was told again that actually it's a sale item, I can't get a refund or credit. So again, I tried to contact someone to clarify. At this point I was getting emails from two people with mixed messages that hardly made sense. All of them start with "sincerely apologize for the inconvenience," so I don't know if they are automated or what, but there is ZERO attention to requests or questions. They are horrible and ended up denying any option after saying they would! They said "Our mistake." Sorry, if you made a mistake in pricing or return policy, you have to stand by it. We're only talking about $10 and your company could have had a customer who would spend much more with you. I asked if I could talk with a manager to clarify, and it has now been 5 days with no response. The courtesy of an answer would be nice. BEWARE. They are horrendous.

I ordered 3 suits from Cupshe, all in size small. However, one was sent to me in the incorrect size in a LARGE. It fell off me! When I emailed Cupshe's customer service and got in contact with Joy, she stringed me along through multiple emails. She asked me to send multiple photos of the bathing suit and shipping labels and everything, "proving" that I received the wrong size. After I did that, she had the audacity to explain their return policy (as if it was acceptable for them to ship an incorrect size and then put the responsibility on me to process the return):

"Thanks so much for your order. We understand that sometimes things dont work out, so we are here to help. Before we process a return, wed love to let you know of our two available return options:

Cupshe Coupon: Your credit will be for the full amount of the
Returned items, without need to return the items back to us.

Hassle-Free Return: Dont worry about going to the post office and returning
It to us. You can keep the items - well simply deduct $5 for each item you would be returning. Your returned balance will be credited back to your original payment account.

Let us know which option is best for you and well take care of the rest."

Meaning they want me to PAY MONEY for them to correct the order they messed up... or get a "coupon" to spend more money with them. I no longer want to do business with them, but they refuse to refund the money back to my card or send me the correct size.

DO NOT ORDER FROM THIS COMPANY IF YOU EXPECT QUALITY CUSTOMER SERVICE.

Do not buy from them! I'm getting lawyer involved because that's how bad it is. They do not respond to emails about returns. Absolutely horrible.

Below is an email they finally sent to me after pestering them for weeks:

"If you still prefer a full refund, please return the items in 3-5 days. Meanwhile, offer us the return tracking number via e-mail. The sooner returning tracking number is offered, the faster refund will be processed.

All of the items can not be washed or ruined, otherwise, we would not accept the returns.
We're sorry that we don't offer shipping label and we're not responsible for shipping back fee.
Here below are return address A and return address B, please choose the one closer to you.

Return Address A
Receiver: EL GCRMA 115
Company: EL GCSS 115
Return address: 10 Sigle Lane, Unit B
Dayton, NJ, *******

Return Address B
Receiver: EL GCRMA 115
Company: EL GCSS 115
Return address: ******* Arenth Ave, City of Industry California *******"

I ordered 1 year ago, got emails saying my order has been shipped! BEWARE before you order from these thieves!

I wanted to swap a swimsuit for another one. Never responded to my emails! Nobody was ever on chat line to help. Terrible Service!

Bad customer service and poor policy. They realistically do not allow returns and will give you a very difficult time so that you give up instead

Bought a bathing suit and it ran big an was ill fitting with gaps everywhere. It felt like there wasn't any elastic around the legs or top.

After purchasing from this company my credit card was hacked. Please be careful! The cheap suits aren't worth the headache!

I purchased an off the shoulder bathing suit from them for 26.99 at full price. After withdrawing the money from my account they sent me an email stating the shipping would be delayed due to bad weather and gave me "three dollars off my next purchase". I didn't receive the bathing suit til almost a month later. Once receiving it I realized that the straps weren't sewn into place so there was a "wardrobe malfunction" every time you lifted your arms. I sent them an email that day to request a return. Their customer service rep stated they had to "review the claim" and waited another two weeks to get back to me at which point they told me to keep the bathing suit and offered only a "partial refund" which is supposed to be offered only after you've had the item for more than 30 days or if it was a clearance item (per their return policy). This was not the case as I had only had the item for less than 24 hours and it was a full priced item. After going back and forth with the customer representative telling them a bathing suit that doesn't fit properly is of no use and I would like to return it for a full refund they reluctantly gave me the shipping address. I shipped the item 17 days ago. They have had it in their possession for the last two weeks and still no refund. The bathing suit was ordered in the beginning of march... It is now May and I'm still hunting down my money... plus the money I paid to ship the item back (which I took as a loss) because they don't cover the return shipping for any reason. Terrible customer service. There are no phone numbers on their site to address customer concerns nor is there contact/shipping info outside of an email address. Avoid this merchant at all cost. You will be sorry you ever gave them your business!

I was planning on giving Cupshe a 5 star but I am very upset by the poor customer service. I bought a swim suit from there, ordered on June 9 2017, and received on June 16 2017. According to Cupshe's website, under Return & Exchange conditions, it should be "easy to initiate a refund or exchange in 30 days after delivery" and that "items can be returned or exchanged generally for any reason, quality, or size problems or other reasons accepted by our customer service".

I assumed "30 days after delivery" meant the 30 days after I received my item (which was on June 16 2017) rather than the day I ordered, meaning I would have until July 16 2017 to return. I emailed Cupshe and instead of getting a real person emailing me back, it was an automated chain of messages saying 1) We can offer 50% partial refund of your return items value with no need of returning the items 2) We can also offer you a 80% store credit of your return items value to make another purchase with no need to return items.

First off, I am trying to RETURN my UNWORNED UNWASHED swimsuit and NOT EXCHANGE for store credit. I would like a FULL REFUND and your service is making it very hard to get my money back. Either fix your website and tell people the truth that they won't get a full refund back or have your employees get back to me regarding the steps on how I can return the swimsuit and get a full refund before 30 days. I really want to give you guys a good review but if I don't hear back, I will not plan on updating my review and let other possible Cupshe buyers see this review.

I ordered for the 1st time last week (and paid extra shipping to get it to me in 6 days). I got the beautiful swimsuit yesterday. The quality is awesome, I will give them that. As soon as I tried it on, I knew the size was way off. The Cups in the swimsuit were HUGE. I thought no problem, I will just contact them and either have them send me a return shipping label, or give me in-store credit for me to buy another swim suit that fits. I was already on their website shopping for a new one, while I was waiting for the shipping label response. I finally got JOKE response of them telling me they would not let me return it, or refund me for the swim suit because the swim suit was on sale and it was against their "policy" to refund sale or clearance items from their company. ARE YOU F-ING KIDDING ME? Horrible way to run a business, and you just lost my business along with any of my friends' business as well. Now I am stuck with a swimsuit I will never wear, out $30, and pretty upset about it. DON'T ORDER FROM HERE. IF YOU DON'T GET YOUR SPOT-ON SIZE THE 1ST TIME, YOU WILL HAVE TO KEEP YOUR SUIT ANYWAY, THEY WON'T REFUND OR TAKE IT BACK. --AP

Here was their response on how to "Resolve" this issue! Wow.

Hi Ashley Parks,
Thanks for making purchase at Cupshe, we are so sorry that the product failed to satisfy you.
Sorry for the late response and hope for yr understanding.
Kindly note: The clearance items or items that on sale are not on approval for exchange or return.
We regret that the products did not meet your satisfaction.
Hope for yr understanding.
Have a nice day!