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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
Will never purchase from Cupshe again. Very shady and amateurish. I placed an order for 4 bikinis online, assuming like any other online purchase, I would receive a confirmation email and/or order number. First ding was that I never received either. I did get the items in good time, however 3 of the 4 bikini did not fit, so wanted to process a return. I knew that I would have to pay for return shipping, but this was not a straightforward process. Instead of finding the info on their website (return address, instructions), you are forced to request the refund via email to get the process started. The package did not have a receipt or order number (VERY WEIRD) so I had to leave, a detailed email listing all the info I have hoping that they would find my order. Luckily they did and they replied giving me three options: keep the bikinis that do not fit and either get 130% coupon or 60% refund or return the items and get a full refund. I opted for full refund. I then received another email stating a new, one time only, hassle free option of keeping the bikinis for $5 each, and they would refund the rest. If that didn't suit me, I could still return for full refund. Since shipping would have been about the same amount as keeping them at this point, I went for keeping the 3 at $5 each. The fact that they were bargaining with me to try and get something out of this transaction was gross. It was obviously worth it for them for me to keep the useless bikinis, even at $5. At the end of it all, you're left feeling scammed. With so many online shopping options today, were processes are streamlined and so many have option of free returns, I will not order with Cupshe again. Not worth the hassle. And really bad business plan in that customers are left with products they do not want. That's what I'm left remembering after all this; not the bikini I did actually like, but the three crappy ones I'm left having to get rid of after five days of negotiating over email exchanges.
I have to respectfully disagree with other's reviews. I ordered a sequence blazer from them and could not get over how incredibly cheap it looked and felt. It's awful. I wouldn't be caught dead wearing it. It looked much nicer in the pictures, which is why I purchased it. The return policy is a pain, too. They are asking me to send pictures to decide the "next steps". This blazer has been in my possession for all of 3 hours. Just send me a shipping label so we can be done with this. I would not recommend and will never purchase through this company again. Lesson learned.
My response to customer service rep after their reply to my review:
Thank you for your reply, as a representative for Cupshe, you are doing an absolutely fantastic job of driving away potential future business. The quality of your products and return procedures are issues that need to be resolved in order for your company to have long term success. If I were you, I would take the countless low rating reviews that outline these issues seriously instead of wasting time coming up with excuses or trying to defend the company's flaws.
When "called out" on these issues, making snarky, passive aggressive comments (ie-"I'm
Sorry this bothered you") is not at all helpful and is a poor attempt at deflecting blame. Cupshe has some issues that need to be resolved. Other 1 and 2 star reviews prove there is a problem. No one has enough free time in their day to leave a negative review unless there is a legitimate reason to do so, so please take the complaints seriously and be respectful when someone makes their voice heard. There is no excuse for ripping people off.
Tip for consumers:
Don’t waste your money on the clothes
Products used:
Sequence blazer, in process of trying to return.
Dear Kathleen, we sincerely apologize for the frustration this has caused you but we are happy to look into this matter.
Firstly, as a company aiming to offer the best service to all Cupshe customers, we have gained lots of positive reviews and regular customers in many countries. There are so many customers who have great shopping experience with our company and are willing to recommend us to their friends.
Secondly, we take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as the pictures.
Thirdly, according to our RETURN POLICY, all returned products must be unworn, and unwashed in original condition with product tags and hygiene liners attached. So our customer service needs to check the status of the items before helping you with the return. Sincerely sorry that this bothered you. We would try our best to optimize the procedure.
Finally, we tried to find the order with your name so as to help you to check the return information but in a fail. Therefore we have sent a message to you for more information about your order. We'd love to make every effort to turn your experience into something better. Sorry for the inconvenience caused again and hope for your kind understanding.
Our response to the customer after your reply to my response:
Dear Kathleen, we appreciate all the feedback received. Cupshe is working hard to ensure every voice from its customers is listened to and heard. At the same time, we also continue to collect the problems reported by each customer, to improve, to evaluate, to implement. We're always looking at ways to meet the different demands of our customers. Thank you for taking your time and leaving us a comment.
Just as I expected, delivery was attempted and no one claimed it. If no refund I will proceed with legal action.
We will contact our warehouse to check your return package.
We do apologize for the trouble.
I sent an email indicating i wanted to return. When i asked for a refund they will not return emails. Reporting Cupshe to the Better Business Bureau.
The are IMPOSSIBLE to contact and do not return your money if you need to make a return. There is no way this is legal and I wish someone would sue them and close them down.
Sorry for your any inconvenience.
Could you please tell me your order number?
We will fix your problems.
WARNING!
SIZING CHARTS ARE COMPLETELY WRONG!
AND YOU END UP EATING UP THE COST BECAUSE SINCE THEY ARE IN CHINA IN MOST CASES THE RETURN SHIPPING COSTS ARE HIGHER THAN YOUR PURCHASE!
Hi R D.,
Sorry to hear you are not satisfied with our products.
In fact, our suits are true to size. There are a thousand Hamlets in a thousand people's eyes. So does sizing chart. However, We have developed the sizing chart basing on the common figure. It is really difficult to meet every customer's body requirement. The sizing chart has been revised several times in accordance with customers' feedback. We hope that you can give us some advice on the improvement of our sizing chart. If you think the size is inaccurate, we can help you complete the return or exchange process. Our agent sent an email to you with our solutions, please check it.
We will exert our effort to meet the needs of our customers.
We will further assist your return request for your response.
Looking forward to your reply.
Fraud! My credit card number was stolen after I purchased from them! Now I need to deal with my bank!
Hi, thanks for letting us know the issue.
To protect customers' personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
In this case, could you please share with us the order number or e-mail address you used when bought on our website? We’d like to try best to find what went wrong together with you. Thanks for your time and kind understanding.
Order was $205
Nothing fit was way too big
Only got a refund of $145
That is the most expensive shipping for a tiny package of anything
Dear customer, we are devastated to hear you had such a bad experience with us. We are so sorry for it. However, we can't find your order information in our system according to your name. Please confirm if your order is from Cupshe. So that we can understand your situation faster.
To meet customer's needs and save customer's time, we provide a variety of return policies for our customer to choose from. So you can choose your favorite one. As you know, it is stated on our website that we don't offer free returns at present. Our return label for different countries has different fees and it is not as expensive as you said. The self-ship fee is decided on the weight and height about your return parcel and in theory, shipping fee is also
Not that expensive. The shipping fee is charged by post office, not by us.We will also pass it on to the relevant departments in the future, and discuss with the logistics provider whether the freight can be reduced.
We're sorry to hear that the dress ended up fitting smaller than expected. We'd love to help make sure you are able to try the next size up and make this exchange process as easy as possible. If you have any request, please feel free free to contact our customer service via email or chat, we will definitely take care of your problem and make you satisfied.
In order to save your request more quickly, please contact us via email:customercare@cupshe.com. We will give you a satisfactory answer as soon as possible.
Look forward to waiting for your reply.
Cupshe wishes you happiness every day.
Horrible customer service, placed my order on 8/1 still has not been shipped and the customer service representative has told me 3 different stories.
Dear customer, sincerely apologize for your inconvenience. Could you tell us your order number? Our agent will check your order.
DO NOT WASTE YOUR MONEY
YOU ARE LUCKY IF YOU GET THE PRODUCT
IF YOU DON'T YOU HAVE NO RECOURSE
ALSO THEY ARE STEALING CREDIT CARD NUMBERS AND SCAMMING PEOPLE
I made a couple of huge purchases online for an upcoming cruise my husband and I are about to go on. I normally don't do online shopping, so when I do I am rather hesitant. The other place I ordered from awesome loved almost everything I ordered. Cupshe on the otherhand, lets just start with how long the delivery process took, nearly two weeks! And then I only got half of my order, and the other half the next day. Most of the items I have to send back because either defected, like a zipper on a jacket won't even zip up at all and the rest of the items well... they certainly aren't what I'd consider 'quality' to say the least. Most of them do have a funny smell, they run at least 2 or 3 sizes too small and the fit themselves just isn't right for any average sized or shaped person. (Unless you are very petite or in otherwords a small thin asian woman). In fact the items do ship from China because the barcode on the packaging is in Chinese writing. I followed the absurd, time saking and absolute ridiculous return process as required, sent detailed emails, with pictures of each item, along with the barcode on the clear packaging each individual item came in. I have not yet heard back and I am very concerned that I may just be stuck with all of these cheap, non flattering pieces of clothing I have absolutely no use for whatsoever!
DO NOT ORDER! SAVE YOUR MONEY! GO SOMEPLACE ELSE THAT IS RELIABLE AND ACTUALLY HAS GOOD QUALITY CLOTHING AND DECENT CUSTOMER SERVICE AND HASSLE FREE RETURNS!
So I ordered one of their bathing suits and picked my size based on THEIR sizing charts, which was way WAY off. I reached out to their "customer service" and was told I could not exchange because the item was on sale. Even though the item is still in stock as a large.
I am a 32DD - 34D and their line about 'try the model in for size' was a 36C which is total bs because there is no way she's a 36C. I considered ordering a large, but only changed my mind because THEIR sizing chart said that a 34D should be a small and a 36D a medium and 3 8D be a large. Well I'm not a 38 or a size 10-12 for their large recommendations. I'm a size 6-8. So I didn't want the bottoms to be way too big and unfortunelty trusted their sizing chart.
I wouldn't even be upset if they would just let me exchange for a large or get a different suit. I totally understand not all suits fit all body types and I would be happy to apply my store credit to a suit that could actually fit me. But now I'm stuck with this tiny bathing suit that barely covers my nipples. I'm serious guys I would NEVER wear this outside of my house bc it's barley covers anything. I would hate to see what the small looks like.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any problems.
Seriously. I'm calling my credit card company to reverse the charge. This return policy is PREDATORY.
Sorry for your any inconvenience.
Could you please tell me your order number?
We will fix your problems.
Absolute WORST experience I have EVER had with online ordering. Customer service is horrible and dishonest. Don't waste your time or money.
I bought 4 suits in the proper size according to what they had posted. None fit well enough to actually wear in water and seem to be made of cheply. I reached out the same day i recieved them saying i would like to return them and i met there return guidline policy. They then replied with a 50% refund without sending them back or an 80% credit (none of which i will except being that none of the suit are wearable to me). This is complete crap that the product can not be returned and you recieve your money back, had they been truthfull on the website about the return policy i would never have purchased from them. STAY AWAY
This is what the website states... yet not what they will send once you need to return something
Return & Exchange conditions
Orders are able to be canceled and refunded before shipping.
Easy to initiate a refund or exchange in 30 days after delivery.
Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.
Items must be returned unwashed and undamaged.
As to bikinis, we only accept returning whole set of bikinis, both top and bottom, not one part.
Sales and clearance items cannot be refunded or exchanged.
If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.
Dear customer, sincerely apologize for your inconvenience.
Could you give us your order number?
Our agent will contact with you and solve your problem.
I ordered 6 bathing suits from this website. As soon as I placed the order, without even receiving a confirmation e-mail the company charged my credit card. Okay, fine. A day later I received a confirmation e-mail claiming in incomplete sentences and broken English that it would take longer than usual to process and ship my items due to high volume. I immediately e-mailed the company customer service asking to cancel my order, as I was leaving for a trip in a couple of weeks and really needed the suits before that time and if that wasn't feasible I would like to just be refunded and not shipped the items. I waited a couple of days, still no response from customer service. I followed up yet again asking to cancel, still nothing. Finally, after about a week of "processing" and me trying to get in touch with the company over Facebook Messenger and e-mail (if you try calling the phone number it just keeps ringing and then eventually cuts off the line), someone responded back to me saying that unfortunately my order has been shipped and they were unable to initiate the refund. So I say, okay fine I will just return the items whenever it is I finally receive them. To make a very long, frustrating story short, they ended up only shipping 2 of the 6 items I ordered and gave me a fraudulent tracking number for the remaining 4. Told me that they would not allow a refund for the 2 that I actually did receive, I was only allowed store credit even though their website claims all unopened unused merchandise can be returned for a full refund. I ended up having to go back and forth with my credit card company to get the charges reversed. When my credit company called Cupshe to dispute the claim, Cupshe kept providing the tracking number for the 2 items that I did receive claiming that they had sent all 6 in that order. I was finally able to provide my credit card company with a copy of the electronic invoice that showed only 2 of the actual bathing suits of the 6 had I had purchased were actually shipped and delivered and they were able to refund me for the 4 that I never received. As for the 2 that arrived I ended up stuck with them. They are of extremely poor quality and material and the sizing is far from what you would consider normal. Please do not waste your time or money here, I wish I would have read reviews on a third party site prior to purchasing. I only read reviews on their Facebook page, which news flash, is run by them, and they only allow 5 star and raving reviews on their page. I myself attempted to post a bad review of their services and it was promptly deleted. This company is a complete scam and should be sued and shut down.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.
First off, a fellow mom friend of mine posted a picture of herself in the cutest swimsuit and I asked where she got it and she couldn't stop raving about Cupshe. The prices were fairly cheap so I browsed through a few suits and finally found the one I wanted to get. I paid 7$ to have it in 3 days and was glad to see it arrive on time.
Here goes the hell path that followed the moment I opened the damn bathing suit.
It REEKED of cigarettes, or something close to cigarettes. I'm not sure if it was the fabric or the damn bag but holy $#*!. It's like I was hit in the face with a pack of cigarettes. I tried the swimsuit on to see it lokked NOTHING like the picture. I looked at the size and realized it wasn't even the size I ordered. I ordered a large to play it safe and I got a medium.
I emailed customer service to inquire about making an exchange for a larger size because on my cupshe account (which I screenshot) SHOWS I paid for a large and it was their mistake. I never heard anything back for a week and I wrote them again. After almost another week, I got an email back saying I could not ex hange for a larger size because it was 2 whole dollars off the original price. 2! I began to explain they sent me the wrong size and in their policies, it states if it was something on their end, they would exchange it. I go back to look at my cupshe account to double check the size again, and it was literally changed to look like I ordered a medium! I sent both screenshots via email to cupshe and 3 weeks now and no response other than noticing they blacklisted me from their site and I no longer can access my account with them
STAY FAR AWAY FROM CUPSHE
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
I ordered 3 swimsuits and only 1 of the 3 ever arrived! It was over a few months yet I was charged!
Sorry for your any inconvenience. Could you please tell us your order number? We will fix your any problems.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Hi, Sharon. Sorry to know you’re unsatisfied with the solution. Cupshe usually offers several options for return to meet different demands from our customers. And only with necessary information as requested can we fulfill the refund. Sincerely sorry that this bothered you. We would try best to optimize the procedure. Wish for your constant support!