Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
Not only the suits ridiculously comfortable, the material is strong and built to last. I've bought dozens of bathing suits and none are even close to this quality! The sizes run true to what you would believe to be your typical size. I can't wait to add to my collection of Cupshe suits.
Not only were all of my suits great quality, but the customer service at cupshe surpasses all other companies! One of my swimsuits didn't fit quite how I expected and the process of returning it was smooth and easy! I'll forever be a returning customer!
Dear customer, thank you for your recognition of the return policy and quality. Your satisfaction is our greatest success. I sincerely wish you a sunny mood every day. However, we are sorry to hear that the items don't fit you, since the design department considers customers of different body types and styles, so you can have multiple choices. If you are not sure how to choose the items before placing an order, please feel free to ask our customer service and get some suggestions. In addition, in order to meet customer needs and save customers time, we provide a variety of return policies to choose from. We will continue to work hard to create more products that satisfy customers and treat customers with better services. Thanks for your loving and support.
Excellent customer service. I realized I had entered my old address for my suit to be shipped to, within minutes of writing to ask if they could change it Sunny tracked it down and fixed it. 10/10 would recommend.
Thanks for the awesome review! We promise that every customers emails will be responded in 24 hours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
I placed an order on 2/6/2018 and my card was charged at that time. I received an email 2/7/2018 with a tracking # that I am not able to track. Order #*******. I've emailed several times with no response.
Sincerely sorry to hear that.
The tracking number is LS648448457CN carried by EMS. It is still on the way. Please wait in patience.
I ordered three bathing suits from Cupshe and each one was better than the next! I love all three! Cute styles, great fit -true to size, good quality and fast free shipping! I really love them and i will be purchasing more next beach season!
I ordered a bathing suit and I returned it bc it was too big. It is going on two months now and still have not received my money back! This is ridiculous! I for sure won't be ordering from this website again
Sorry for your any inconvenience. Could you please tell us your order number? We do wish help you with your return.
I am in love with my new bathing suits. Customer service helped me with an issue with one of the items that didn't fit me. They were quick and helpful. The products arrived timely and were just as described on the website.
Dear Lauren D.,
Thank you for your review about Cupshe.
We are highly cheered up to hear that you're satisfied with Cupshe products and service. Everyone at Cupshe feels very pleased with this wonderful review. We rejoice that you enjoy Cupshe products and service! We will continue to provide high-quality items and service at a competitive price.
Hope to see you again at Cupshe.
Cupshe Customer Service
I have written this company several times regarding my order (*******) that was never received. They reply that it was delivered on 2/10/18. But that doesn't help if it never came to my house. They told me to look around for it, and contact my parcel carrier.
Cupshe you suck! I'll never recommend your company.
Sorry for your inconvenience.
From the tracking we can see that your package was delivered on Feb 11 by FedEx.
Our agent sent an email to you to help you solve this problem.
Please check it.
I Placed my order #******* on 3/1/18 and they had no problem charging my card. Then it shows shipped on 3/2 but no tracking information. Unless it was sent by someone walking on foot I think I should have received it by 25 days. I will be calling my bank to alert them to fraud.
Sorry for your inconvenience.
Our agent sent an email to you to help you complete the return process, please check it.
I have been so happy with my experience with CupShe! The swimsuits are well made, flattering on the body, and my orders have arrived in a timely manner. Their Customer Service is quick to respond to inquiries and easy to work with if you have any order issues. I will definitely order from CupShe again!
Hi Meredith! Your recognition on our service and swimsuits is greatly appreciated. We promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Meanwhile we’re also working hard to ensure every customer get packages within promised time limitation. Come back and see us soon. Cheers!
I ordered multiple suits and need to return some and I'm afraid no one will help me in time (30 days as it states on the website) to get my full refund! I have emailed them 3 times now and no response. I need someone to help me ASAP. I sent them EVERYTHING they requested one day after the package arrived. Customer service is extremely poor. My order number is ******* and the return number is *******. I'm getting really frustrated and really want my money back!
I bought one two-pieced bathing suit from here and absolutely love it. The sizing information they put in the description box of every bikini is so useful and my bathing suit fits true to size... (I got a medium). I was hesitant to even buy from here because you have to get the same size bottom as top and I normall get a small in the tops and a large bottom. Ur the medium fit perfectly and the straps on the bathing suit are adjustable so you can set it to your preference of support. The fabric is also thick and comfortable so it's not rubbing on your legs and irritating you like some other bathing suits do. The shipping process was a bit long but they do a great job at updating you and if you have any questions about your package they instantly replied to me on Facebook about the status of my order. Definitely will be purchasing again!
I absolutely love CupShe and from now on will always order my bathing suits from them. The first swimsuit I ordered fit perfectly (it was a 2 piece) the 2nd one (1 piece) was a little small, but I emailed about exchanging it and they responded right away, gave me 130% refund and I didn't have to worry about returning the other one. They have great customer service, material is great, and the swimsuits are just as the picture shows.
Dear Dulce McCoy, really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it! Please feel free to contact us if you need return or exchange. We will offer solutions to meet the different demands of our customers. Come back and see us soon.
I am curvy and usually dont want to take off my coverups because of the bathing suit underneath. But this suit is absolutely perfect. It made me look really great (hubby couldnt stop starring) and wasnt too tight around my back which usually creates the less than lovely back fat. I almost ordered a size up but I got a 12 and I am glad I did because it was true to size. I am going to purchase another! Thank you cupshe.
It has been 13 days and I still didn't received any notification from any courier company with whom my parcel had been in charged to. No wonder why I didn't get notification through text because the parcel was handled by the New Post which is slow. I got my parcel now and it is 14 days. I am satisfied with my swimsuits, my first swimsuits ordered online and they are perfect. But the tracking is hard, because its New Zealand Post, but that is alright. It is not a fake company and I will do business with this company again, although I had to give allowance for its slow delivery.
Hi, Nora. The shipping you chose is standard one which takes 9 to 12 business days. Don't worry, your package is still in transit normally, and is expected to arrive today or tomorrow. The detailed information has been sent to you by e-mail, and we'll keep tracking and updating you. Please kindly check. Thanks for your time.
I recently purchased two swimsuits with Cupshe on 2/15/18. I payed a small fee for expedited shipping to receive them within 5-7 days. I received an email stating my swimsuits were out for delivery on the 16th, but since then have had no updated information on the whereabouts or my package! I emailed them asking for an update and they first stated sorry for the delay due to the weekend and holiday and then went on to say you package has been delivered now and to check around the outside of my house or with a family member that my have picked it up without my knowledge. I want what I payed for!
ORDER #: *******
Sorry to hear that.
We sent an email to you with the specific tracking information, please check it.
Save yourself from this company and do not order from them. Low quality, manipulative customer service, and unprofessional information. A cheap, poor-fitting swimsuit has cost me hours of my life trying to get a refund for. Even though I shipped back the items, customer service might not give me a refund because I didn't save a copy of my receipt... which they didn't ask me for until AFTER they told me I can ship back my items.
Dear Annabeth Rose, we’d like to express our regret that the customer service and our products have not matched your expectation. We understand you might have sent the items back to our warehouse. But for the moment, only with a tracking number and shipping receipt for the package sent back can we fulfill the return process and make refund as we did stated before you shipped your items back. Sincerely sorry for the inconvenience. We’ll keep working hard to make improvement, to offer better and better service to all Cupshe customers. And for your case we have sent an email to you to solve the issue, please kindly check your email later. If there is anything further we can assist with, please feel free to get in touch. Hoping get your understanding.
I saw Cupshe all over Pinterest and loved the swimsuit style sand prints. I was shocked by the price and ordered 3 thinking maybe only 1 would fit. Well, all 3 bathing suits fit great and I love the styles! I paid the very low shipping price and they arrived within 7 days. Definitely, recommend this site!
Hi Weeks,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
I paid for expedited shipping that should take 6 business days. It has now been 5 business days and my package tracking said that it started in Texas but was never updated and when I contacted USPS, they said that they never received my package into their mail stream. Contacted cupshe three times and no response yet. Not happy!
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will track your order and contact wilt you.
My first order did not fit me ( I imagined myself smaller) and got back to customer service where they issued a coupon to be applied on a new order. I'm currently waiting for my new swimsuits and hopefully they fit this time. Customer service have been in contact all the time with updates and tracking info from my order.
Hi, many thanks for your recognition of our suits and customer service. We do input a lot to provide all Cupshe customers of suits with a better cost performance and to offer better and better service to all Cupshe customers. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
I ordered several bathing suits and was very happy when I tried them on, they looked great and were what I expected. I did have to return/exchange 1 or 2 for fit and the return process was very simple, easy and quick. I will order again from Cupshe and highly recommend them. I am very happy with my purchases.
Dear Karen, thank you for the 5-star review! We are glad to know that you love your swimsuits. We have spent years designing and perfecting the fit for diverse body types. Some swimsuits would have a different fit for different body shapes.
We regret that some of your suits did not fit well. To simplify the process and meet different demands from our customers, we usually provide several options for return/exchange. Besides, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. It is our pleasure to have your recommendation. We really can't wait to welcome you back soon to our website.
This site offers a large number of garments of the highest quality which have the colors that are fashionable at this time of year, also they have a large catalog of clothing of all types that any girl would want in their closet and their swimsuits should not be overlooked this page has the best models and colors worth seeing on their website!
I would never ever again order something from this company!
The company is fraudulent and tries by all means to keep the money. It will be advertised with a free return, which, however, will not be offered. When you then return the goods, you must send the tracking number to the company before a refund is initiated.
The company is super dubious!
Don't shop here!
We are sincerely sorry for what happened.In order to refund you immediately after you return package. Or it will take time for us to check the return packages since there are so many parcels are sent to our warehouse every day, we need a tracking number to ensure it, the shipping receipt is also useful. Could you please tell us your order number? We do wish help you with your problem.
I bought a swim suit and after 3 weeks it still did not ship. Although the money was out of my account immediately. I contacted them about it and they said my shipment was lost. They will only give me a store credit not my money back. Also told me they couldn't send me it again cause it's not out of stock. That is not true considering I can re buy it online. After losing my package, lying to me, and now won't return my money for a item I did not receive. Never buy!
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
I am so happy with Cupshe swimwear quality, design and pricing. I am that impressed I have made 3 orders in the past 2 months. With my first order i got the wrong size and I was so amazed by the great customer service. They were prompt in response and clear with direction they made things so easy and gave me a credit voucher which I was so appreciative of and didn't expect. I would highly recommend Cupshe Au.
Dear Tova, many thanks for your recognition of our suits and customer service. We do dedicate to provide all Cupshe customers of suits with a better cost performance. Meanwhile, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Customer,
Thank you for your review about Cupshe.
We are highly cheered up to hear you are satisfied with our product and service.
Hope to see you again at Cupshe.
Cupshe Customer Team