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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 56th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
I highly recommend buying from this company. Their selection is original and suits are of good quality, arriving in stylish individual suit packaging. My daughter and I ordered a total of 6 suits so far for our upcoming Hawaii trip and we are so pleased. Their return policy is awesome as is their customer support team. I ordered the wrong size and they took care of it for me.
I have been shopping with Cupshe for about 6 months. We are a boating and beach family. I spend a lot of time in a swimsuit. I love the quality and fit of my Cupshe suits! This company is amazing to work with. They have great return options should something not work out. They have the best support staff. Cupshe wants you to be a satisfied customer and will do all that they can to help you out.
Tip for consumers:
The shipping is usually free if you spend a certain amount and is very inexpensive for most items. They have several return options if an item does not work out. Pay attention to the size charts. The suits run small. Use the online chat help. They are awesome and will help you find a perfect fit.
Products used:
Swimwear and Coverups
Dear Tina, thank you for being a loyal customer of Cupshe and we really appreciate your 5-star rating. We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, Cupshe usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation. Looking forward to being of service to you again in the future.
Somehow I've become addicted to Cupshe and I'm not even that big on wearing bathing suits. I have a collection of over 20 now
Heres why... great quality... customer service is out of this world like it should be and the price is tight
Obviously their swimsuits are really adorbs too
Definitely try it out if u haven't yet ladies. I highly recommend
Tip for consumers:
True to size
Products used:
20 plus swimsuits
Dear Jennifer, thank you for your feedback and your lovely words about our clothes and customer service. Cupshe aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions. It’s also our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Come back and see us soon.
Amazing customer service and nothing but positive things to say, would highly recommend their suits. Cupshe has really good quality fabricates and when sizing was an issue they were the most pleasant to deal with.
Hi Heather, we promise that every request from our customers will be responded within 24 hours. Besides, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
Love these suits! Super stylish and great quality for a completely reasonable price! I will buy them every spring from now on. Customer service was quick and painless! They reply within hours!
Thanks cupshe!
Hi Danielle, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Besides, we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Come back and see us soon.
Thank goodness for reviews. I am usually a small but ordered a medium based on other customer recommendations. Item arrived much sooner than expected and did not disappoint. Nice soft, thick fabric, color appears as in picture. Good price, very very happy with this!
Cupshe works very hard to make the return process long and cumbersome. They clearly do not want their merchandise back. The bathing suits I ordered did not fit. When I tried returning them, they offered me a partial store credit and said I could keep the merchandise. Why would one want to keep merchandise that doesn't fit and spend more money trying again? After about 5-6 emails back and forth, I finally offered to pay my own return shipping for a 100% refund. The return delivery was confirmed through UPS a few days later and now going on three weeks since without seeing a refund posted to my account. If you must order Cupshe merchandise, I recommend trying to go through amazon so that you can return the items. I will not bother ordering from this company again either way.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.
Kindly email us in case of any problems.
Absolutely lovely bikini which fits really well and is good quality material. I needed to contact cupshe twice and the customer service was fantastic. Highly recommend purchasing your next bikini from here!
Dear Liz, thanks for your recognition of our products and service. We are striving to make high quality products with perfect fit. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. Looking forward to being of service to you again in the future.
I wish I had read these reviews before I purchased, but add another one to the list! First, it took 3 WEEKS for my order to arrive - in the states. I think we all do a lot of online shopping and this time frame is unheard of. I also am not satisfied with the fit of my suit - which was not on sale, and just like with everyone else, they are trying to offer me store credit or a partial refund. I can't believe this isn't more well known. I'll be putting reviews elsewhere to get this information out. Will NOT be purchasing from this company ever again.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any problems
Every item I've bought is lightweight, great quality and perfect for any vacation. The sizing is very accurate and most items have ties, wraps or belts so if it's too big you can just wrap or tie and it's just your size. Cupshe has brought me out of my all black wardrobe. I aways get compliments on my dresses.
Dear customer, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again. Cupshe wishes you happiness every day.
I ordered a few different bathing suits from this company. They are all very cute and modern designs, and affordable prices. Every time I have had an issue (suit doesn't fit, style doesn't look good in person, etc.) the customer service has been prompt and helpful.
Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!
I will give them 5 stars because of Cupshe's customer service department which excellent. They responded to every ticket/email within 24 hours. The items in my order were just as pictured on the internet. I received my package of beautiful dresses fast and it was more than I could have hoped for, I love this company!
Dear,
Thanks for buying from Cupshe.
Your supportive remarks will inspire us to make much more progress to serve our customer better.
Sincerely, thanks again.
I've ordered 3 times now and have never had an issue! Do I need 8 bathing suits. Not really, but they are affordable, and I think the quality is pretty good for the price! Very happy with all my purchases!
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe
Love this site, especially because of their fantastic customer service! Keep an eye on reviews for sizing, but the quality is fantastic so far! I'll be back...even though I now have more swimsuits than i'll ever be able to wear!
Dear Leah A, many thanks for your recognition of our customer service and swimsuits. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard and live up to your expectation. Come back and see us soon. Cheers!
I received my dress today and I really like it. Appearance: I love this piece! Its in style and different than most others Ive seen. The straps over the breast set off a trendy aspect while still remaining somewhat classy with the lace running down the center. Your bottom is fully covered in sheer black fabric, which was a conservative change to the cheeky or thong-like bottoms.
Hey there!
Thanks so much for your review on the site.
Hope to see you again at Cupshe!
Cupshe
Please believe me when I say do not order from Cupshe! With so many other retailers to choose from, don't succumb to this one - it is tempting because you see the cute swimwear on Pintrest and it is reasonable priced. I ordered 5 suits, paid express shipping and when received late, the inner bags had Chinese stamps - the items come from china and there is a middle-man distributor. I had to return 3 suits because they were not as pictured. Well, many emails exchanged, offers for 140% store credit, etc. it took an arm and a leg to get my money refunded. The customer service is terrible - they don't even make sense in emails and I repeatedly asked for a supervisor and never got one. I actually had to file a dispute with PayPal to resolve. I finally received my refund. Trust me, do your research before you buy!
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.
Love buying my swimsuits from CupShe! They have the coolest, trendiest, most flattering pieces. Their customer service is fabulous as well. I made a mistake on my order and they took care of me right away.
Thanks CupShe!
Hi Angie, as a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
I had ordered 4 bathing suits from Cupshe before receiving my last order, and loved them all. My newest purchases did not fit my chest, no worries not everything is meant for every body type. The options I had as far as returning them were so incredibly easy! I HIGHLY recommend this site, prices are great, quality is fabulous and if you happen to not like what you order, for whatever reason, you'll be blown away at the ease of dealing with their customer service.
Hi Kathryn, we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Besides, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
This bathing suit is gorgeous! Excellent quality. Shipping took about 5 days. It is cut a little high in back on the bottom which was fine when I was 25 but not so fine now. Reluctantly I was going to return it because of that. Their return policy is very generous: return for a full refund but I pay the return shipping OR return and receive a 130% credit for another purchase OR keep the suit and receive a 70% refund. I went with the last option and am going to try to "pull down" and sew a new seam so it covers my butt a little better. Would not hesitate to buy from Cupshe again!
Dear Diana, thank you so much for taking the time to leave this review.
Firstly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. However, sorry that we don't offer free return service currently as we stated on our website. In addition, we have submitted your feedback to our related departments. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Secondly, Cupshe aims to provide customers with products of high-quality and affordable prices. We take every single customer seriously and are committed to providing them with products of a better cost performance.
Next, We are also working hard to ensure every customer get packages within promised time limitation.
Thank you for your valuable comments and we will keep working hard to meet and exceed your expectations.
Fit information posted on the website was 100% WRONG! Models supposedly had 23" waists & 36" busts: mine are 30" and 40", so i ordered 1 size larger than they were supposedly wearing. Every item was WAAAYYY too big for me. I feel very deceived and will never order from them again. Quality was ok, but colors received were quite different than pictured on the website. All around, a very bad purchase.
Tip for consumers:
Do not order from them unless you are able to throw away money and not feel badly about it.
Products used:
None. Deceptive site. I should have known better.
Dear Leslie, we appreciate that you bring this to our attention and we are glad to hear that you are satisfied with the quality of our products. Please be assured that all our products go through strict quality control and we are continuously improving in ways to our customer's needs.
However, we feel regret that our products don't work for you. Please kindly note that most of our products are true to size. In order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department also works hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice.
Besides, there will be a few differences due to light when shooting, but our design department will adjust the color balance to make it as consistent as the picture. Meanwhile, return or exchange is welcomed within 30 days after delivery. Please contact us for help if you have any issues with your order.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
My original purchase didn't fit right. When I let customer service know they were very helpful in getting the problem corrected. They responded quickly to my email and have a great compensation deal for the one that didn't work out. Will definitely order again!
I ordered well over a month ago. They say it shipped on Feb 27 but there is no legit tracking, just what they say. I'm very, very disappointed and it's not nice to steal from people. I will be reporting fraud with my bank.
Sorry for your inconvenience.
We cannot find the order under your name.
Could you please tell me your order number? We will check the order status for you.
Trying on swimsuits is an exercise i rarely enjoy. Browsing through suits online and reading accurate and helpful customer reviews helps narrow down what I want. The "real-life" photos customers send in also helps one select a suit that will actually work for a real body. I order 3 suits at a time because I know the excellent customer service will ensure I can return or exchange with no hassle. The only thing I would suggest is some sort of incentive for more people to post real-life photos from customers by offering a coupon if customers add a picture review. That database of images would be even a bigger draw for new customers!
I've been ordering from Cupshe since they began selling in US, about 10 orders of multiple items. The past 3 orders were of such poor quality I gave the products away. I returned my last order and they don't make processing a return easy. For these reasons I've decided not to shop there again.
Tip for consumers:
If you think you may return don't shop here. Also sizes have gotten smaller along with the quality. You should probably order a size up.
Products used:
none, both items on recent order were returned at my cost and I had to convince someone on "live chat" to send me the return shipping address. Then after it shipped I had to send them the proof of shipping receipt
Dear Barbara, your recognition for our products and customer service is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard to make improvements. Wish for your constant support.
Suits are nice, worth the prices charged. Return policy easy but they do not issue return shipping labels. All returns are on your dime. They responded to my inquiries within 12 hours. Will order again. I paid by Paypal and got my refund immediately once the items were shipped.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Joanie R, really glad to know you are satisfied with Cupshe swimsuits and customer service. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Meanwhile, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. And it’s our honor to have your recommendation. Come back and see us soon. Cheers!