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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
I bought 3 swimsuits thinking I would return 1 or 2 of them but I ended up really liking all 3 of them! They're really flattering and seem to made really well, I've only worn 1 in the pool so far. I just wish that they weren't made in China and after seeing the reviews about difficulty in returning items I'll be more careful about what I order in the future.
I ordered 3 bikinis and 2 pair of sandals on cupshe. After about 10 days I received the order. Everything in the package was in a good condition an I was surprised of the quality delivered. The sizing of the tops and bottoms was really great, but unfortunately the tops didn't fit and I didn't feel save and covered. The sandals were to short for the size of my feet.
So I asked for conditions of returning the products and got an detailed answer in just a few hour.
The company doesn't provide shipping labels, but it wasn't a big deals to go to the post office an d get one.
After handing in the parcel ticket and the receipt from the post office, I received the asked full refund.
Products used:
None.
Dear Verena, thank you for taking the time to share your experience at our shop.
Firstly, please kindly note that All of our items have a processing time that is shown clearly on the delivery page. And once your order is placed, it will leave our warehouse within 1 business day. Meanwhile, Delivery Time = Warehouse Processing Time+Shipping Time. Besides, business days are Monday-Friday, excluding public holidays. We are also working hard to ensure every customer get packages within promised time limitation and good condition.
Secondly, all of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. In addition, the size charts of our products are based on accurate measurements of most women's bodies. We are sorry that the tops and the sandals didn't fit you well. We have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
Thirdly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process and we are aiming to respond to our customers in a timely manner. However, sorry that we don't put return labels within packages currently as we stated on our website. We have submitted your feedback to our related departments. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. We are also glad to hear that you received the full refund.
As always, thank you for the opportunity to serve you and we will keep working hard to meet and exceed your expectations.
I ordered 2 bathing suits and when I rec'd them in a timely manner, I found that they did not fit to my liking, although they looked great. They promptly proceeded to give me a credit to use towards a new order. I would recommend them to my friends.
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media.
Thanks again!
Cupshe
I purchased a swimsuit. Very nice flower pattern. Higher waist type bottom. Bikinin style top. I saw it on Facebook. I ordered it. I like it but am not crazy about it because the top has zero support. So these swim suits are not suitable unless you have had augmented breasts surgery, or you are under age 40 and breasts dont require too much support. I will not purchase again. Unfortunate because most of the swimsuits are really nice looking. But do not support breasts bigger than 36B on someone over age 40.
Dear customer, thank you for your recognition of the items. Your satisfaction is our greatest success. I sincerely wish you a sunny mood every day.
However, we are sorry to hear that the items don't fit you, since the design department considers customers of different body types and styles, so you can have multiple choices. We have many styles of swimsuits for customers with different breast shapes, if you are not sure how to choose the items before placing an order, please feel free to ask our customer service and get some suggestions.
Your feedback has been forwarded to related department and they will collect it for future product improvements.
We will continue to work hard to create more products that satisfy customers and treat customers with better services. Thanks for your loving and support.
I needed to return the item that I ordered and the process to do so was relatively quick and hassle-free. I received an e-mail response within 24 hours of initially contacting them and the customer service was pleasant and helpful.
Hi Andrea,
We are so happy to hear you are satisfied with Cupshe service!
We will continue to provide high-quality items and service at an affordable price.
See you again at Cupshe!
Cupshe Customer Service
I ordered quite a few bathing suits. They came in two separate orders and the second one didnt arrive. Cupshe was good about it and sent me the second shipment again. I had to pay $20 shipping on the second order when it got delivered to my door, which wasnt the best. But I was happy with their customer service in getting me my products, would have been nice if I didnt have to pay the additional shipping fee. I am also happy with the quality, the fit, and the price of their product.
Oh, hey there!
Thanks so much for your awesome review on the site. We appreciate it so much and we’re so glad you loved the swimsuit. Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
The resending parcel does not collect new shipping fee in most cases. If you have some queries, please contact service@cupshe.com for reference.
Happy holidays!
Reed
Swimsuits are great, but didn't fit right. I did the live chat and opted to print my own label out. You need to upload a picture of your label. I ordered more swimsuits and hoping the sizes work out. I would defiantly buy again.
Tip for consumers:
They do not supply a return label. You must send an email or live chat.
Products used:
Swimsuits, coverup, and dress
Dear Dawn, thank you so much for taking the time to leave this review. We regret to know the swimsuits did not fit right. We have spent years designing and perfecting the fit for diverse body types. Some swimsuits would have a different fit for different body shapes. We will feed back to relevant department and make improvements. Hope your new swimsuits will have a better fit.
Return or exchange is welcomed within 30 days upon delivery. We can provide return label for orders from UK and Germany currently, and we are striving to make it available for other countries soon. To simplify the process and meet the demands from different customers, we usually offer several options for return/exchange. Your feedback means a lot to us. We would try our best to optimize our return policy in the future. Wish for your understanding and constant support.
I ordered two items but unfortunately they were a little too large so had to return but the quality of the clothes were lovely, I had to return and the service was excellent and was refunded the money very very promptly, I would recommend using cupshe
Tip for consumers:
I ordered a size small and am 5 2” with slim build and the small was still too large so check sizing
Products used:
None had to return due to size
Dear Tracey, thank you for taking the time to leave us a review, we really appreciate it. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. However, we are sorry to know the items are big for you. Please kindly note that the size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions. In addition, we do dedicate ourselves to put customer satisfaction as a top priority and our customer service team is striving to help all of our customers solve their problems and replied to their requests in a timely manner. We will keep working hard to meet and exceed your expectations.
If you've been to the site before, you'll relate well with what I'm about to say. When I first visited the site, I had no problem searching for what I needed. The swimsuits and the bikinis were laid bare such that youre sure of what you want. And the moment i ordered, it was exactly what i ordered that they delivered to me.
The products are in good quality, though the one-piece is kind of runs small. I usually in size small for bikini, and medium for one-piece, cause I have long torso. But I have to have large for one of the one-piece. Other thing are good. Also, the return process is kind of old-school, email back and forth is time-consuming. Hope they could make it work on their web by one-click. FYI, the return is NOT free, but they offer PARTIAL refund and you can keep the swimwear.
Hi, many thanks for your feedback. We’re sincerely sorry for what happened, and have sent the information to related departments. Hope the size guide can be more helpful soon. For return, sorry that our return process has not met your expectation. We do respond to requests from our customers within 24 hours, and offer options to meet different demands. It may take some time. We’d keep working hard to optimize our return policy. Wish for your kind understanding and support.
I have read so many negative reviews and have decided that it's time for a review from a happy customer. I do not work for the company, and I do live in Canada. I have placed 4 seperate orders in 2017 with Cupshe and I have been very pleased with the merchandise I have received. Fabric and workmanship were better than expected and everything fit perfectly. It is important to remember to order 2 sizes larger than your regular size. I allow 6 weeks for delivery. Customs inspections can delay delivery. I WILL CONTINUE TO ORDER from them
So, I am following up on my last review. I had written that I had ordered three suits and really liked them all but sent two back because I had ordered the wrong size. I was actually really happy with the one that I kept and decided it was enough. I sent the two back, and sent pics of upc and details and then also sent package with a tracking number like they instructed. I also insisted on a refund and not the other options. Everything went well and they received my package and I was refunded within a short time. I also really like the suit that I kept and the quality and feel of the material. My order looked like it came from China but I was amazed how quickly it arrived! I would probably order from them again. My opinion, my experience.
Sorry for your any inconvenience. We do offer return address for full refund. To save your time and money, we offered return options before you return items. Could you please tell us your order number? We do wish help you with your problem.
I've been searching for an affordable bikini for a year now and I decided to risk buying this one. I LOVE IT! The fabric is super soft and thick!. I would recommend CUPSHE to anyone similar to my size.
I have purchased many suits and coverups. The suits are well made and cute styles. I did have a top that did not fit at all I contacted them and was given a choice of a credit to purchase another suit or a refund. I just wanted another suit. Another issue was a shipment was lost and it was replaced. I feel very confident ordering swimsuits from Cupshe.
Dear Julie, thanks for continually placing your trust in us. Your recognition of our product and service is greatly appreciated. We do input a lot to provide suits of beautiful style and high quality. We regret to know that one of your suits did not fit, we will feed back to relevant department and make improvements. We usually offer several options for return/exchange, to simplify the return process and meet different demands of our customers. Besides, we are sincerely sorry for the inconvenience due to logistics, we will definitely optimize our logistics team in the future to reduce the occurrence of such incidents. Wish for your understanding and constant support.
Happy with quality of swimsuits and company. I would recommend this company and will order from them again in future. Slow delivery due to postal strike unfortunately.
Hi, Adrienne! Many thanks for your recognition of our suits. We're so sorry for the delayed shipping. At present, to avoid the same thing happening again, shipping method has been changed to DHL. We will keep working hard! Come back and see us soon.
Good return policy and bathing suits were good quality. Would be better if you could get a different size top and bottom. I find the L tops huge but the bottoms average.
Hi, Danielle! Thank you for your kind advice. We have sent the information to our related departments and they will work on it! Meanwhile, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions!
I've purchased 6 swimsuits from Cupshe since last December and I absolutely love them. Their prices are great, the material is great, and the support is great. The customer service is also fantastic. Anytime I've had a question or concern, I get a response from a rep in less than 24 hours who is professional, friendly, and beyond helpful. The bathing suits are very flattering and super cute! The only reason I didn't give 5 stars is because the sizing and material are off with some suits. A couple I ordered don't have as much elasticity as my others and fit me very loosely. I always order mediums and while some fit perfectly, others are too baggy. I received two more bathing suits and they're a little looser than my other mediums. Small seems to be the smallest size on some bathing suits which scares me to order one because I'm scared it won't fit at all, but I think I'm going to have to try it because the mediums have been fitting a bit loose lately. (For reference: my measurements are 34, 28, 42). Otherwise, this company is absolutely fantastic and I will be a lifelong customer for sure. PLEASE never change.
Dear Alexa, your recognition for our swimsuits and customer service are greatly appreciated. We promise that all request emails will be replied within 24 hours. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard on the size issue so as to make some improvement. We have size XS for some swimsuits but not many of them. Hope for your kind understanding on the size issue and some follow-up measures on the size guide will be carried out in the near future. Come back and see us soon.
I was turned onto cupshe last year, and was very hesitant to order from them due to all the bad ratings on several websites. My friend had ordered several bathing suits online from this website and was never disappointed, but everyone has a different experience right? I just decided to take a shot and buy a bathing suit. I was instantly emailed my confirmation number, tracking code etc. Yes, the shipping does take awhile; however, the bathing suit was exactly how I ordered it. One thing I don't like about this website is how you can only choose one size for the top AND bottom. A couple months later I ordered a romper from them, and it came in time, although the sizing was off from the chart that they provided. It was definitely made for someone shorter than me (5'9"), but was adorable. Not the best fabric, but was as cute if not cuter than the model pic. A couple days ago I ordered another romper to try again. It just came in and is adorable! The material is not so nice though, it is very see through and very cheaply made. You definitely get what you pay for on cupshe. Ive never had any issues with shipping. I live in northern California and the shipping is usually 11-13 business days. Wold definitely recommend if you are looking for something affordable and not as expensive!
Tip for consumers:
Don't be nervous to try it out! Everyone's experience is different and Ive never had a bad one within the three times I've ordered from them! (Besides the off size chart)
Order received in just a few days. Delighted with the quality and fit of all the items ordered. Great choice available on website and will definitely be placing a further order.
Products used:
Swimsuits and cover ups
Dear Emma, thank you for taking the time to leave us a nice review! We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, Cupshe strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future. Look forward to seeing you again soon!
I bought about 5 bikinis for my girl, after she picked 3 she really loved being a surprise gift for Her. I returned two and within a short while, I was refunded. Love cupshe
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Thanks again!
Cupshe
Great website, terrific layout, beautiful swimsuits all except I wish there was more coverage for my backside. I felt like I had a perpetual wedgy and was pulling at the backside far too often
Dear Michelle, thank you for your feedback and your lovely words about our clothes. Firstly, we are happy to hear that you are satisfied with our website and the swimsuits. Trying to meet the needs of each customer is the target of our efforts. However, for more coverage for the backside, you can try some low-cut style swimsuits. If you cannot find them, you can contact our customer service for help, they will recommend you some suits according to your needs. Thank you again for your valuable comments and we will keep working hard to meet and exceed your expectations.
Cute suits and great quality, wish some could be bought as separates as sizing is an issue on some styles. However customer service is very responsive.
Hi Liisa, many thanks for your advice. We have feedbacked to the related department. Currently there are not many suits available for separated size, but we are planning more step by step. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
The suit was delivered relatively quickly for not upgrading on shipping and the product fit. The quality is quite nice for the price and I look forward to wearing it this summer.
Hi there,
Thanks so much for your love and support for Cupshe!
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks so much!
Cupshe
Even though I had a fit issue with my one piece bathing suit, the quality of the bathing suit was great. And they were prompt with my return. Easy. I would order from them again.
Dear Shelley, glad to know you are satisfied with our service. We promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!
I ordered three bikinis, had an issue with sizing and the customer service was excellent. Prompt and helpful. The bikinis were true to the pictures and good quality as well :)
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Hi Aysha,
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks!
Cupshe