Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
I had ordered the Walk the Shine Plaid Dress and I loved it! I was impressed with the quality of the dress. It fir perfectly, it came in a timely manner. I am very satisfied and will order from them again!
I ordered two suits and after speaking to a few girls that also ordered, I realized I ordered to big of a size. I emailed support and they were able to change my sizes before the items shipped! Extremely happy with the service
Hey there!
We ’re so glad you enjoyed our service. When you get some time, share where you are headed (vacation, awesome pool party, etc).
Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
Poor customer service and system. I couldn't use my store credit with a discount because their system only allow one value per purchase.
I hope the system be updated to allow the use of a store credit with a discount. However, was bothers me the most was the lack of interest in keep the client.
Tip for consumers:
They do not allow the use of store credit and discount coupon
Products used:
dresses
Dear Laura, thanks for taking the time to review your experience. We feel regretful that our customer service did not meet your satisfaction. Please note that coupon/store credit cannot be used in conjunction with other events or promotions, which was mentioned in the rules when we provided the coupon code. We are sorry for any misunderstanding it may have caused. Your feedback means a lot to our entire team. We will forward it to our relevant department and make improvements in the future.
We have sent you an email regarding this and provided some solutions. Please check it at your convenience. We'd love to make every effort to turn your experience into something better. Wishing for your understanding.
The quality of the bikinis is great, and the bikinis look just like the website shows. The bikinis are true to size. It takes a while to ship but with that in mind, it is worth waiting for your bikinis! Overall love this site and will order from them again in the future. They have very original bikinis styles, I order a few bikinis for my girlfriend and she loved them all. Even though I love it very much!
So frustrating! The company is a joke. Uses emojis throughout the email at inappropriate times. That is only if/when they actually email you back! The suits are cheap and do not fit right. Although they are cheap in price, its not worth your money.
Swimsuits are great, but didn't fit right. I did the live chat and opted to print my own label out. You need to upload a picture of your label. I ordered more swimsuits and hoping the sizes work out. I would defiantly buy again.
Tip for consumers:
They do not supply a return label. You must send an email or live chat.
Products used:
Swimsuits, coverup, and dress
Dear Dawn, thank you so much for taking the time to leave this review. We regret to know the swimsuits did not fit right. We have spent years designing and perfecting the fit for diverse body types. Some swimsuits would have a different fit for different body shapes. We will feed back to relevant department and make improvements. Hope your new swimsuits will have a better fit.
Return or exchange is welcomed within 30 days upon delivery. We can provide return label for orders from UK and Germany currently, and we are striving to make it available for other countries soon. To simplify the process and meet the demands from different customers, we usually offer several options for return/exchange. Your feedback means a lot to us. We would try our best to optimize our return policy in the future. Wish for your understanding and constant support.
I was really worried after I ordered from here because of some of the negative reviews. My experience was amazing though! I received my two suits within a week and absolutely love them. The quality is great and they looked even better on. I even made an error and ordered the wrong size. I hoped to do an exchange for the correct size but they kindly offered to allow me to keep the suit and give me a coupon for a different one. To my surprise the coupon would cover the cost of another suit. I couldn't be any happier with my experience and bathing suits. Glad I took the chance after seeing some of the negative reviews because I had such a positive one and will for sure be a repeat customer!
Hi,Gina,thanks for your positive review. We offer various return options to meet the demands of our customers. Glad to know you are satitisfied with our service. We will work harder to provide better service.
I tried several times to return a few suits I had ordered due to not fitting. I received several emails that were very hard to follow. I tried several times to complete the return process. Now I'm stuck with several swimsuits I cannot wear.
Hi, Katie. Sorry that our return process has not met your expectation. We do respond to requests from our customers within 24 hours, and offer options to meet different demands. It may take some time. We’d keep working hard to optimize our return policy. Wish for your kind understanding and support.
I bought a beautiful dress and a cute necklace. Unfortunately I no longer needed the dress and was going to send it back. CUPSHE offered a few options to satisfy my return. I really enjoy the quality and the service offered
Hi Cassidy, To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. We’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated. Come back and see us soon. Cheers!
I wrote a review and forgot to add my order number. My order number was ******* and I was so happy with my purchase! Fantastic price for a quality swimsuit. I was so pleased when it arrived on time and looking better than expected!
Hi daniele,
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit. We will continue to provide high quality service and product.
Thanks again!
Cupshe
I accidentally ordered an XS instead of a M. I tried to reach customer service before they sent it out but couldn't. When I finally reached them, they told me to keep the wrong size, but to worry about returning it, and they gave me a credit to send a replacement. I was really surprised and beyond delighted!
Dear Lucky, thank you for the 5-star review! It is our pleasure to provide great service to our valued customers. We regret to know that you were unable to correct the size. Customers’ orders can be changed before they are shipped out, and our customer service team can be reached via live chat or email. We promise to respond to customers’ emails within 24 hours, and our chat service is available 24 hours a day. Moreover, we usually offer several options for return/exchange, to simplify and shorten the return process. Glad to know that works. Wish for your kind understanding and constant support.
I ordered 3 swimsuits on Feb 8th. Order number *******. It is showing paid but there is not updated shipping or tracking information. I have still not received the product. I have emailed the company but no response. They do not have a customer service phone number so I have no way of knowing if I will ever receive what I ordered.
Tracking number is LS658492486CN, carrier is EMS Our agent replied you. Please carefully check it.
I ordered a suit and I will say that the the shipping was pretty quick. The suit though was way to small on me. I normally wear a small or a medium, I ordered the medium and it fit like an extra small. I have emailed the company twice, to try to return the suit per the instructions and received no response. I wish I had seen all of these negative reviews. I never would have ordered.
Thank you for response. Our agent sent an email to you. Please carefully check the email and reply us asap.
I really love the bathing suits Ive ordered from Cupshe. When a few of the bathing suits didnt fit, the customer service was amazing and they quickly helped me out! I will definitely be ordering more from them in the future.
Hi there,
Thanks so much for your love for Cupshe products!
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
We’d love to see how the look turned out.
Thanks so much!
Cupshe
I have purchased upwards of 10 suits from Cupshe and have never had any problems. The suits are great quality and the price is great. The 2 times I have had problems with my suits, the customer service has been great!
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
I recently ordered 3 swimsuits for my honeymoon cruise. 2 out of the 3 I ordered fit perfectly. I ordered a different size right away, for the one that didn't fit, and then contacted customer service to return the original. They treated me with outstanding customer service. They gave me 3 options:
1. Internationally mail the original back, at my cost, and then receive a total refund.
2. receive a partial refund and just keep the original.
3. receive a store credit for the full amount and keep the original.
I appreciated all the choices I was given and decided to take the store credit. The store credit code I was given worked with no issues; and I actually ordered another adorable swimsuit for my cruise.
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe
My review title says it all. The quality of the swimsuit I got was high end, and the price was shockingly not. First one-piece I have tried since I was a kid, and I don't regret it. I have a long torso, and it fit me perfectly. I am 5'-8", 134-lbs, and I got a medium. I promptly received confirmation/shipping emails, and ship time was quick.
Hi, Katrina! Many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Your recognition for our swimsuit is greatly appreciated. We'll keep working hard. Come back and see us soon. Cheers!
Ordered 2 suits. Was not happy with one. Contacted Cupshe and was responded to very quickly. They gave me several options on how i wantes to handle the situation. I thought all were actually good options but chose one that gave me store credit. Then ordered another that ende up being free. Throughout the process,, they kept in touch to make sure i was satisfied.
Hi, Heidi! Many thanks for your recognition of our service! To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. Cheers!
I ordered two items but unfortunately they were a little too large so had to return but the quality of the clothes were lovely, I had to return and the service was excellent and was refunded the money very very promptly, I would recommend using cupshe
Tip for consumers:
I ordered a size small and am 5 2” with slim build and the small was still too large so check sizing
Products used:
None had to return due to size
Dear Tracey, thank you for taking the time to leave us a review, we really appreciate it. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. However, we are sorry to know the items are big for you. Please kindly note that the size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions. In addition, we do dedicate ourselves to put customer satisfaction as a top priority and our customer service team is striving to help all of our customers solve their problems and replied to their requests in a timely manner. We will keep working hard to meet and exceed your expectations.
Service provided by the website is good. I receive my delivery yesterday and the product quality as by price point of view is great. I satisfy by the product that receive and shipping time is time that provided by website. Happy to order again from this website
Today is the day I receive my product and Im happy to say that what I expect is really the product is exact like that, Service is good as like other website also responsive. Product quality is good as according to the price. Shipping is on time as time provided by website. Maybe if I want to buy a product in the future I will come back to this website.
Hey there!
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe
I wasn't sure if these bathing suits would be good quality but they are so cute I gave it a try and I am so glad I did! I have ordered 6 bathing suits and all of them have been great quality. I have big boobs so I need a lot of support in that area. The only suit that I was not 100% happy with was one that only had one strap on the top. They had several different options to return and made it very easy. I will order again.
Tip for consumers:
I went up a size. I am 36 DD and ordered large and fit perfectly
Products used:
Bathing suit
Dear Shanda, thank you for taking the time to leave us a review, we really appreciate it. Cupshe aims to provide customers with high-quality and cute design products. In addition, for more support, we suggest you could try our underwired swimsuits, separated swimsuits, and suits with ruche around the bust area. Please note that underwired swimsuits are not suitable for A cup and D+ cup since the wire will gather bust and only suitable for B and C cup. However, we are sorry that one of the swimsuits cannot meet your satisfaction. We have submitted your feedback to our related departments and improve it in the future. Furthermore, we are glad to hear that you are satisfied with our return policy. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Glad to know we hit the mark for you. Come back and see us soon.
Some of the best customer service I'd had in awhile. I purchased a swim suit but it was too small. I was bummed because it was super cute! I contacted them and had a reply within a couple of hours. They gave me a few options for returning or a credit.
Dear Nicki, thanks for your great review and trust. We regret to know the swimsuit did not fit. We are working hard to optimize the size guide and hope it can be more helpful soon. Our customer service team is striving to respond to all customers’ requests and resolve any issue in a timely manner. Meanwhile, we usually offer several options for return/exchange, to simplify and shorten the return process. Glad to know that works. Looking forward to being of service to you again in the future.
My wife and daughter purchased several swim suits with 2 different orders. My daughter initially purchased 5 swim suits, but 2 did not work as the fit was off. One would expect this to the case in trial and error with swim suits. I emailed customer service to initiate a return and the response was that we could get 100% Refund with a Coupon but only 50% partial refund and keep the swim suit. Keep in mind we have no use for the swim suits as they didnt work out.
My wife ended up liking the swim suits, so she purchased several which have been shipped. We wish we would have known about their terrible refund policy. There is NOTHING on the website stating anything about their Return Policy in line with the information I received in the email from customer service.
Buyer beware!
Sorry for your any inconvenience. We do offer return address for full refund. Could you plz tell us your order number? We will help you fix your problems.
They take your money and run with it. They will not respond to any emails and have no address or phone number to call. I went to the BBB site to file a complaint and they already have an F rating. I wish I would have checked that before I placed my order.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Hi,
We appreciate it so much and we’re so glad you loved the swimsuit.
Here is a link to our best seller which can make your beach vacation or pool party much shinier and fantastic https://www.cupshe.com/collections/popular-style-gallery?icn=bestsellers&ici=navbar05
Thanks!
Cupshe