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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
Cupshe has great products and are prompt and helpful if there are any issues at all. Shipping is very quick and everyone that aided in my return process was fantastic! I'll be ordering again!
Tip for consumers:
Cupshe has excellent products and customer service.
Products used:
Bathing suits
I ordered 5 bikinis and none of the tops fit my properly. Their sizing is wayyyy off. Trying to return them and they say that they will offer 70% partial credit. I do not want a credit as their sizing is off and nothing fits properly. They say that they will not refund because i used a coupon. This coupon was automatically added- there was nothing I could do. Also this coupon was not "issued by customer service." I did not get an email from customer service giving me this coupon. DO NOT EVER ORDER FROM THEM! Complete Scam
Dear customer, sincerely apologize for your inconvenience.
Your order was not placed by the coupon, so you can return your order. Our agent has contacted with you.
If you have any inquires, please email us.
Frankly rubbish. Quality of goods is cheap which is a shame as online they looked lovely and high quality. Instagram ads are misleading as is their advertising - the influencers they partner with to promote their products must be being paid a lot to post about their clothes. Don't shop with them unless you're happy with rubbish fabric and paying crazy amounts for a return. Their return policy is hidden - you have to pay to return or they take it off your refund. Wish I had read the reviews before shopping with them, whoops! And looking at their replies to other customers on Trustpilot, just seems to be the same sort of reply each time and nothing new or helpful. Even the item I'm keeping I'm not happy with the fabric or quality but like the print so just going to keep it. Paid off my own accord to return most of my bits and if they don't reach the return destination I will have lost so much money. I never really like to post reviews but I have felt particularly misled and duped by Cupshe. I'll never be using again!
Dear Helena, we are sorry to see that this experience did not meet your expectations.
Firstly, thank you for sharing your feedback and we want to apologize for the dissatisfaction on our product. We will definitely share your suggestion with our Product Operations Team and continue to work on providing a great shopping experience.
In addition, kindly note that our advertisements on Instagram truly reflect the conditions of our products and our cooperations with influencers are in compliance with laws and regulations.
Besides, our return information is open and transparent on the website. Unfortunately we currently are unable to offer a free returns service. However, we do provide some other fast and easy options to quicken and simplify the return process, on the purchase of protecting the rights of our customers. As for return shipping fee, it is determined by shipping carriers based on the weight and distance.
What is more, our replies are based on our current policies and the actual situation on each of our customer. Sincerely sorry that this bothered you. We’ll keep working hard to make improvement, to offer better service to all Cupshe customers.
Lastly, we have sent an email to you with some solutions. Please check it at your convenience. We would love to make every effort to turn your experience into something better. We sincerely wish for your understanding and constant support.
I received my Order of 3 swim suits/bikinis and have not used or washed any of the items I ordered. I want to return all of it - the sizing is off, the material is flimsy and now I understand why they're such 'a good deal' price-wise.
I am being offered a 50% refund and I can keep all of it - Oh YAY! I love paying for ill-fitting poorly constructed products, I mean they're basically on sale! NOT.
OR...
I can get an 80% refund if I ship the items back. LIKE WHERE DID THAT NUMBER COME FROM? Isn't it best practice, or dare I say, normal, to give a full refund to a paying customer who hasn't worn, used or washed the items?
There is nowhere on their website that says they only offer PARTIAL refunds especially on unused, ill-fitting, poorly-fabricated/constructed products?
Honestly, I just want a refund, and if that's not an option, I'm more than happy to spread the word on what a terrible company Cupshe is - and word travels fast these days... Thanks social media :)
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.
Do NOT purchase from this company! Super sketchy, AWFUL customer service. I returned my product because it was the wrong size. Paid for my return shipping, and TWO MONTHS later still having issues receiving my money back. I am currently working with my bank instead of getting round about answers through cupshe. BUY ELSEWHERE!
Sorry for your any inconvenience. Our agent has gave you a fully refund. If you didn't receive the refund, you can contact your bank to get the money back.
I was very skeptical when ordering the bathing suit I ordered. I read reviews before placing my order and my mind was telling me not to do it because there was so many bad reviews but my gut said go for it. I figured if it didn't fit I could try to return it, if it became too much of a hassle I could sell it on my own or if it was bad quality I could again try to return it or be out 26$ which wouldn't be the end of the world. So I went for it and I am so happy I did! I was nervous opening the package especially because no bathing suits ever fit me (I am a 34DD) and not huge on all the cleavage and what not, especially around my fiancé grandparents. The bathing suit fits very well, I also never ever expected the bottoms to fit and didn't even plan to wear them, just wanted the top but the bottoms ended up fitting also. So after all I give them a 5 star for the product and shipping, that might all change if I need to ever return anything so we will see.
I love love love these bathing suits and i am a curvy girl and get size Large and i love it i did deal with customer service and they were so prompt and nice it was amazing. There is tracking and they do tell you the shipping which does take a little while but they give you all that information. AGAIN i LOVE these bathing suits
Love the serivce provided by cupshe. I order bikini from this site and i really like it. I get my bikini this week and delievery is accurate provided by cupshe. Really like the quality of product and most important the size of it. Love this well come back if i want to buy a new one
Purchased from this company … will never make the same mistake again. Items are made non refundable after purchase (not on the page nor on the first confirmation email, just added in the future). The 'easy returns' are anything but, the link to the refund policy is faulty, the charge for returning is extortionate. DO NOT USE THIS COMPANY!
Tip for consumers:
Scam company. Hides any information they don’t want you to know incl legal info on refunds. Do not use.
Dear Jen, we sincerely apologize for the frustration this has caused you but we are happy to look into this matter.
Firstly, we have different promotions periodically, and some items will be marked as final sale during the promotion period in accordance to the rules of each promotion. Based on the return policy, item prices ending in 0.99 and 0.95 are considered flash sales, final sales & special sales, non-returnable, and cannot be exchanged. We apologize for that it is not well-highlighted, therefore, some customers don't notice it. We will optimize it and hope it can be more helpful soon.
Secondly, we don't offer free return service currently as we stated on our website. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
I ordered 4 swim suits from Cupshe. Out of the 4 I ordered 2 did not fit so I wanted to return them. The process to return was crazy. First I had to email someone to tell them I wanted to return. Once I got this email back I had to choose options of like store credit, 60% off, of full refund. I chose the full refund and then I got another email with another 3 options. All I wanted was a refund! After I made it clear that I wanted a refund they told me I had to take multiple pictures of the product. Then, I had to mail it back and get the packaged tracked. Once I did this they told me I needed a picture of the receipt so I took a picture and asked for my refund. You think this would be enough but it wasn't. I had to highlight the shipping number or they wouldn't process my return. This long process was pointless and it had to be completed in 21 days or they wouldn't return my items. I'm still waiting on the refund but I will never order from Cupshe again!
Hi Kylee, we're sincerely sorry that our return process has not met your expectation.
Cupshe usually offers several options for return/exchange, to meet different demands from our customers. Full refund will be made at once when necessary information is fully provided. It may take some time.And we absolutely accept the return request without pictures, the product name or SKU number are also acceptable, we just want to figure out which items you want to return.We understand people sometimes were not able to follow up our emails timely, we offer an extending 7 days to complete whole process upon 21 days limitation for applying return/exchange and a reminder after a ticket pending for 7 days to avoid missing to reply emails which helps a lot of people to retain their rights. Meanwhile, checked the refund had been processed to your original account once the return information was provided, please kindly check it later. Sincerely sorry for any inconvenience. We would try best to optimize the procedure. Thanks for your time and wish for your constant support!
I have recently ordered and received products from CUPSHE. I can say that the products are very high quality and I was highly satisfied with them. Also the customer service is very professional and provides high quality and timely service. I would highly recommend CUPSHE without any reservation.
Dear Selda, thank you for your five-star review. We are so happy to see that you have been enjoying your experience with us. Please be assured that all of our products follow strict quality checks and we are continuously improving in ways to our customer's needs. We also dedicate ourselves to put customer satisfaction as a top priority and we are also aiming to offer high quality and timely service to all Cupshe customers. Your recognition means a lot to our entire team! We look forward to serving you again soon!
Cupshe is a brand I just got familiar with this year. I knew when I followed the page I wanted one of the bikinis. They are so intrizincly designer and cute I wanted one. I couldn't afford it. So I participated to win the challenge and I won. I will forever purchase cupshe bikinis!
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
I received a swimsuit in the mail that I had ordered online. The top did not fit me - I followed the instructions online for how to submit a return. They started emailing me saying that I could either A. Not return the item and receive 50% refund back, or B. Not return the item and receive 80% online credit. ARE YOU KIDDING ME? The tags are on the swimsuit still, I will gladly send it back and receive a 100% refund, just like how it should be. I will never again use this website and I will make sure to tell everyone I know to STAY AWAY! Total scam.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
I have bought swimmers off CUPSHE a couple times and love them I'm a curvy gal and their swimmers really flatter my body. I also had a mix up with an order and management was prompt with their reply and were so understanding
Dear Teagan, thanks for your good recognition of our swimsuits and customer service.To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon.
My suits never came in the mail - when I asked for a refund, they told me they could give me a 50% discount... why should I only be refunded HALF when I received 0 items!?!? This is a total scam. DO NOT ORDER FROM HERE! They left me without any time to order any other suits from anywhere else or time to go shopping, so thanks for ruining that for me. Worst only shopping experience ever and I shop online a LOT!
Tip for consumers:
DON'T USE IT!
Dear customer, sincerely apologize for your inconvenience.
Our agent has emailed you and solved your problem.
If you have any inquires, please email us.
Very impressed with the quality of their bathing suits. Also the customer service is non like we are used to now a days; friendly, polite and helpful.
Dear Maria, many thanks for your recognition of our suits and customer service. We do input a lot to provide all Cupshe customers of suits with a better cost performance and aim to offer the best service to all Cupshe customers. Glad to know we hit the mark for you.
I ordered a few things from this site and one bathing suit didn't fit. When contacting customer service my issue was quickly resolved.
Happy customer :)
Dear Jennifer, we are grateful that you took the time to write this review. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. It was our pleasure to help you and we look forward to seeing you again soon!
Love the variety of cute bathing suits, and the prices are unbeatable. Customer service email is not ideal but they respond quickly so it works. Very responsive.
Many thanks for your recognition of our suits. We do dedicate to provide all Cupshe customers of suits with a better cost performance and we promise that every request from our customers will be responded within 24 hours. Glad to know we hit the mark for you. Come back and see us soon.
Just a heads up- This company has the better business bureau busy with calls from customers not receiving refunds and sometimes delivery. Watch your money with these guys.
I ordered from Cupshe over a month ago and I never received my suit. They sent me an email with a tracking number, but it only says order created. Nothing ever shipped.
#*******
Sorry for your inconvenience.
We cannot find your order under your name. Could you please tell me your order number? We will check the order status for you.
These bathing suits I've purchased with cupshe are the best quality at affordable prices! The customer service is top notch too! Super friendly and helpful! Much appreciated! I highly recommend them!
Dear Brandy, your recognition for our swimsuit is greatly appreciated. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!
Customer service is very friendly and responds quickly. The return process went very smoothly, though it would be nice if shipping labels were included.
Hi Courtney, as a company aiming to offer the best service to all Cupshe customers and we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Meanwhile, thank you for your advice, we will give feedback to related departments.
Very happy.. swimming costume fits perfectly and the quality is good. Much cheaper than many other outlets. The customer service was great. Will shop here again.
Hi, Olya. Many thanks for your recognition of our suits and customer service. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
TERRIBLE CUSTOMER SERVICE! WAIT, NON-EXISTENT CUSTOMER SERVICE. DON'T DO IT PEOPLE!
I BOUGHT 6 SUITS, TWO OF WHICH FIT. TRIED TO RETURN OR EVEN EXCHANGE, AND IT'S ALMOST BEEN A MONTH NOW. ONCE THEY GET YOUR MONEY, THEY'RE GONE!
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
Im pretty impressed with the delivery, customer service and accuracy of all the pictures in their website. I usually don't buy online but this just surprised me way beyond my expectations
Dear Fabi, your recognition of our website, customer service, and logistics is greatly appreciated. Meeting or exceeding our customers’ expectations is our ultimate goal. Looking forward to seeing you again soon!
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Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Michelle, thank you for the 5-star review. We are glad to know that your order was delivered in a timely manner and everything turned out well for you. Our goal is to provide you with excellent, flattering swimsuits each time you shop with us, as well as spectacular service. We really can't wait to welcome you back soon on our website.