Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
I bought a one piece suit from cupshe. Large size. Fit well. Suit is of good quality material. Ordered 3 more for an upcoming trip down south. The price point is amazing. Highly recommended.
Love my new suit! Fits perfect and nice quality too. I had to exchange it for another size and customer service was exceptional. Highly recommend shopping with cupshe!
Loved the material of my purchase and it fit very well! Ive had bad experiences buying online Im the past, but they did not disappoint! Order #*******
Hi,
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit. We will continue to provide high quality service and product.
Thanks again!
Cupshe
I purchased two suits (which arrived relatively quickly) but finding that one of them doesn't fit, I followed their protocol for returns and emailed their support desk over 5 times IN A PERIOD OF TWO WEEKS without any response, resolution, or refund. I even messaged the company on facebook and continued to be ignored there. They make returns sound so easy but their customer service is awful and they ignore any attempts at reaching out to them about issues regardless of which channel you use. It's unfortunate because I really liked one of the bathing suits I purchased and was considering becoming a repeat customer but this has completely turned me off of the company and I will continue to tell all of my friends to stay away from their brand.
So sorry for the delayed response.
Could you please tell me your order number?
We will fix your problems.
Their customer service is so efficient and caring it's refreshing. Add timely shipping to that and they've just jumped high on my list of good companies to work with. Highly recommend!
Products used:
Bathing suit and cover up
Dear Donnalee, thank you for giving us five stars. It is our pleasure to provide great service to our valued customers. We are working hard to deliver each package within the promised time frame. Our customer service team is striving to help all of our customers solve their problems in a timely manner. We’ll keep working hard and live up to your expectation. Looking forward to seeing you again soon.
I ordered 4 bikinis, 2 high waisted and 2 midrise. All 4 were beautiful and good quality, 2 of them just didn't quite fit how I would like. I emailed customer service and they quickly got back to me with their return options. All communication was speedy and helpful, I couldn't ask for a better online shopping experience. Sizing is pretty true to size, definitely read the reviews to ensure it's how you're expecting it to be, size up or down based on reviews or style.
I ordered XL in both, I'm 5'81/2" and 190lbs typically wear size 14 and 3 8D chest
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
There's nothing as good as you navigating through a site and getting what you're looking for without stress. This was my experience with Cupshe.com
This made me order so quick.
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Thanks again!
Cupshe
I have ordered twice from this site, the first time items arrived not together and the timing was weeks apart. My daughter wanted a few more suits for Spring Break, she talked me into ordering from them again! Disaster. We received an email two weeks after we ordered saying that due to the storm in the northeast things are delayed. All with terrible grammar (major indication that the Customer Services Sucks) I have inquired on an ETA for the items which total close to $100 and nothing. I have contacted them 3 times, through chat, through email, and forget the phone number since it's disconnected. Total scam. I even reached out and told them if I don't hear from them, I am turning it over to my attorney, which I have. Still nothing. So good luck to anyone who orders from here, it's pure luck on what you receive! The first order my daughter really liked the suits, they were good quality and fit her perfectly. Well, sadly, Customer Service isn't worth the money. You get what you pay for, cheap service and no product! I now believe this is a complete SCAM!
Hello,
I am impressed by the variety which Cupshe offers and their customer arrive team is prompt and helpful. They'll provide you with the necessary assistance.
Do check it out.
Dear customer, we are very happy to know that you had a great shopping experience with us! As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvements. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
I've just received my order of swimwear from Cupshe (in fact 4 lots, 2xone piece and 2x2 piece as they had such a great choice I couldn't decide on just one or two:-) plus I live on the coast so they'll get lots of wear). In fact I first ordered them in a size S but upon receiving them they were a tad too small so I read the returns policy which is really reasonable and fair so ordered the same in size M with the thought of comparing and sending back and receiving a refund on those I don't need. I kept 5 items (I have a friend in mind for one pair) and returned 3 yesterday and emailed Cupshe with all the details they require and to my delight they emailed me the same day with refund notification, now that certainly doesn't happen every day with a lot or should I say most companies. Anyway I love my new swimwear, the fit is perfect and I will be recommending Cupshe to clients (I'm a fitness instructor) and friends, brilliant customer service. I'm happy!
Dear Andrea, thank you for the great review. We're so lucky to have awesome customers like you! Firstly, Cupshe continuously improves and expands the styles that we currently offer, in order to accommodate our customer's needs and wants. In addition, sincerely sorry that the old swimsuits didn't fit you well. If you are not sure about your size, you can click the link titled "Which Size Fits Me?" near the size chart from our international website, or you can contact our customer service for your weight, height, bust size, and cup size next time, then we will offer you some advice. We are also happy to hear that the new swimsuits can fit you well. Secondly, many thanks for your recognition of our return policy. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process and save customers' time. We are glad that you loved our customer services, our dedicated staff will be pleased to learn of your high praise as such a nice review. It’s also our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Thanks a lot for your recognition and support.
Loved ordering from this site.
Swimsuits are excellent quality, shipping was very fast.
Exchanges were so easy and replacements arrived very quickly! Will definitely recommend and use again.
Dear Jennifer, many thanks for taking the time to leave us such a kind review. To meet different demands from our customers, Cupshe offers several options to simplify the process of return and exchange. Meanwhile, all of our products follow strict quality check, and we are also working hard to ensure every customer get packages within promised time limitation. Glad to know we hit the mark for you. It’s our honor to have your recommendation and we look forward to seeing you again soon!
Wish I could give zero stars. False advertising and worst customer service I have ever dealt with. They should rename it to customer scam because that's more accurate.
Since Ive discovered this site, I cant get enough. Every bathing suit I have purchased does not disappoint- great prints, great quality and they fit perfectly!
Order #*******
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media.
Thanks again!
Cupshe
Adorable swimsuits, fast shipping, good quality material. Had to do an exchange for a different size it the service was top notch! Have bought multiple swimsuits from here and will continue to do so.
The first swimsuit I ordered didn't fit quite right and when I contacted them about a refund they went above and beyond to help me. They definitely get 5 stars for their customer support!
Hi Kelly, as a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
Cupshe was so great and responsive with my request for a size exchange. They were easy to deal with and resolved my issue right away. Will be buying more from them in the future!
Hi Lisa! As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
I agree with the customer who says Cupshe is a scam. Pictures on their adds are so very cute and enticing, and I did receive my suit within an adequate amount of time. That is all the good I can say. The style of the suit was crazy... the band that goes around the back fit over my boobs, leaving the cups empty. I need two additional boobs to fit in this suit, and I am a C cup, about average build. But the worst part is the returns. I still haven't received an address where I can return my purchase. This is after two weeks and 12 emails back and forth, and me contacting the company on Facebook. They appear nice, but then ask for information that I can't provide them. Their questions are repetitive. Evidently, they want you to get so frustrated that you give up on the return process. I sent photos of the QR codes, the tags, the suit, the shipping labels... everything I could possibly send. They told me to check my Amazon account. I didn't order through Amazon! Soooooo very frustrated at this point. Don't let the cute suit entice you too!
Dear Darle, we are sincerely sorry to hear you feel this way. We have gained lots of positive reviews and regular customers in many countries. There maybe some misunderstanding during this process. After searching all the information you provided, it still showed no record in our system. Meanwhile, the product you purchased is not available on our website. We are afraid that your order was placed in other platforms, so our agent advised you to check your Amazon account. Since we cannot find your order, we have no access to process refund to you. Wish to get your kind understanding. We would like to make effort to figure out this issue. An mail has been sent to you. Could you please check it when you are available?
At first I thought these guys were just way behind the times in the e-commerce world of returns. But after many back and forth confusing emails clearly originating from a non native of the English language, I realized they had very carefully setup a nearly impossible to return situation on purpose. The "deals" they try to give you keep getting sweeter the further you push for a refund. They blatantly make it nearly impossible for you to return and all but force you to keep your items for some sort of partial refund or store credit. In both cases the math works out in their favor, as they still make money if you take the partial refund, and enough store credits never get used to justify the ridiculous 130% offer they eventually through out. I get why they are still in business, but I guarantee they will eventually run out of customers with these borderline criminal practices. If your suit fits, I am sure you are thrilled and this review is meaningless. If it doesn't fit, well you now own a suit that you won't be returning.
TIP! Even if you like the suit email them to return it. Within 24 hours you will have an email offering you a 60% refund and you keep it. Spread this around via social media and the company will be on its heals!
Hi Alan, sorry that our return process has not met your expectation. The option of "getting a coupon/partial refund and keeping items unfit on hand" is a special offer from Cupshe to quicken the return/exchange process and save customers' time. It turns out lots of customers prefer this offer. Of course we also support full refund, which is why we offer various options when customers initiate the return process. We absolutely respect our customers' choice and decision. Meanwhile, could you please tell us your order number? We wish help you with your return step.
I honestly thought this site was gonna be a scam, different sizes every time you order, thin material, totally unreliable. I felt like I was taking a chance ordering my first suit but Ive ordered 5 more since and I am happy with each of them I feel like its more of a success because I only wear one pieces and its hard to find cute, modest-ish (but not grandma) one pieces and all I can do is rave about my purchases. THANKS CUPSHE I LOVE YOU AND YOUR PRICES
Hi Mikayla,
Thank you for your review about Cupshe.
We are highly cheered up to hear that you're satisfied with Cupshe products and service.
We will continue to provide high-quality items and service at an affordable price.
Hope to see you again at Cupshe!
Don't believe the good fake reviews here. I ordered a bathing suit after reading all the "rave" reviews on Cupshe's website. I should have known better
There is not a single negative review because they don't allow them. After researching further and seeing all the complaints on the internet I went to try and cancel the order, but they had supposedly shipped it. Yet it didn't leave the sellers until 5 days later. The swimsuit itself was not true to size at all. If it had fit I would have kept it and been done with it, but it was huge compared to the sizing chart. Cupshe states it's easy to return items, but that is a complete lie. They basically make you justify why you're returning it instead of just being able to submit a simple reason, and then they offer you 75 percent store credit or possibly a 40 percent refund. It's extremely shady. If you've managed to get suits that fit and don't need a return, it's possible to have a bit of an ok experience. But don't believe all the rave reviews. They're fake.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any queries. Any further questions, please let us know.
I ordered two swimsuits and one did not fit. I contacted customer service and they went above and beyond to help me fix my problem in a very timely manner! Thank you Cupshe!
Dear,
Thanks for buying from Cupshe.
Your supportive remarks will inspire us to make much more progress to serve our customer better.
Sincerely, thanks again.
Love the bathing suit. Good quality, super affordable, and delivers to your door quickly. True to size. I am 5'6 and weigh 138. Size 8 medium. Will be ordering more. Thanks so much
Dear Angie Sterling, many thanks for your recognition of our swimsuits and logistics. All of our products follow strict quality checks and the size charts of our swimsuits are based on accurate measurements of most women's bodies. In addition, we do dedicate to provide all Cupshe customers of suits with a better cost performance. Meanwhile, we are also working hard to ensure every customer get packages within promised time limitation. We’ll keep working hard and live up to your expectation. Come back and see us soon.
I will be reordering! It would be injustice if i do not say about the dresses as they were flawless, perfect fit and sexy. I also received so many compliments from my husband
I've ditched my bikinis for one piece bathing suits. Sexy, classy, cute and good quality for an amazing price. I've purchased 4 and they look fantastic. BTW the customer service was excellent too!
Dear Anita, thank you for being a loyal customer of Cupshe and we really appreciate your 5-star ratings. We're glad we could connect you to beautiful suits. We offer a great variety of styles to meet the demands of different customers. In a addition, we do input a lot to provide high quality and cost-effective products. As a company aiming to offer the best customer service, we’ll keep working hard. Looking forward to being of service to you again in the future.
Fiona was great to work with on a return. We had a couple options also - could not believe how easy it was!
Will be ordering more in the near future. Love the products.
Dear Julie Eggert, many thanks for taking the time to leave us such a kind review. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. We always aim to offer the best service and provide all suits with a better cost performance to all Cupshe customers. Gladly to know that works. Come back and see us soon.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!