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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
Fiona was great to work with on a return. We had a couple options also - could not believe how easy it was!
Will be ordering more in the near future. Love the products.
I've ditched my bikinis for one piece bathing suits. Sexy, classy, cute and good quality for an amazing price. I've purchased 4 and they look fantastic. BTW the customer service was excellent too!
Dear Anita, thank you for being a loyal customer of Cupshe and we really appreciate your 5-star ratings. We're glad we could connect you to beautiful suits. We offer a great variety of styles to meet the demands of different customers. In a addition, we do input a lot to provide high quality and cost-effective products. As a company aiming to offer the best customer service, we’ll keep working hard. Looking forward to being of service to you again in the future.
I ordered a few swim suits and they didn't all fit just right, the return process was so smooth and accommodating. I will definitely be ordering again!
Products used:
Swim suits
Dear Jessica, thanks a lot for your recognition and support. To meet different demands from our customers, Cupshe offers several options for return and exchange, to simplify and shorten the process. Glad to know that works. Meanwhile, Cupshe always strives to make our swimsuits more diverse with styles and designs. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have questions with the selection of sizes or styles next time, please feel free to contact our customer service for some advice. We really can't wait to welcome you back soon on our website.
Happy with quality of swimsuits and company. I would recommend this company and will order from them again in future. Slow delivery due to postal strike unfortunately.
Hi, Adrienne! Many thanks for your recognition of our suits. We're so sorry for the delayed shipping. At present, to avoid the same thing happening again, shipping method has been changed to DHL. We will keep working hard! Come back and see us soon.
Update - despite their comments I still am not able to return my items for a full refund in the form of my original payment, and I was notified by my credit card company that Cupshe had sold my credit card number and I now need to get a replacement card.
Sorry for your any inconvenience. Could you please tell us your order number? We wish help you solve your problem.
Look at other reviews online, this place is a scam. The return policy on their website makes is appear you can return your purchase for a full refund of the purchase price - that is not the case. When I tried to initiate my return I was told I could get a coupon for 100% of the purchase price or a 50% refund. The suits are cheap quality, made in China and they have a chemical smell. The "returns" process is ridiculous, which includes having to send pictures of the items you want to return along with several emails. Shame on all the fashion bloggers giving this place a good review.
CUPSHE is the worst company to buy clothing or swimsuits. Be aware the material is horrible and the return policy totally sucks. You have to go through several stages to get your refund back and you have to pay for postage. Be AWARE do not buy from this company. They sent me lingerie set that was ripped and poor poor poor quality fabric. DO NOT BUY FROM THEM!
Dear Hong Bui, sincerely sorry for that our return process has not met your expectation. We do respond to requests from our customers within 24 hours. And we don’t provide shipping label at the moment. To make up for that, we do provide other options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. It may take some time. We’d keep working hard to optimize our return policy. Besides, sorry for the items with quality issue. We have sent the information to the related department. They will input a lot to provide all Cupshe customers of suits with a better performance. Furthermore, our agent has replied to your email with solutions. For more information, please kindly check your email later. If there is anything further we can assist with, please feel free to get in touch. Wish your kind understanding.
I don't know how this company is still in business with their return policy. Purchased 3 swimsuits, none of the tops fit and the day i received them i requested to return them, they have been emailing me back and forth trying to offer me a small portion of my money back to keep the suits (that don't fit) and all i want to do is send these crappy swimsuits back and get my $75. PLEASE DONT USE THIS COMPANY, its a total scam. I should have researched the company before using, or got on Amazon where at least Amazon steps in and takes care of you. Lesson learned.
Hi Amelia, we're sorry that our suits didn't work for you. For return or exchange steps, we offer options (including full refund) to meet different demands. It may take some time. Meanwhile, our agent has sent you an email with return address on Mar. 25. If you prefer full refund, please kindly check the email and return these suits to designated address. To solve your problem as soon as possible, we have resent an email to you, could you please check it? We’d keep working hard to optimize our return policy. Wish for your kind understanding and support.
I had a problem with sizing and you guys didn't hesitate to find me a great solution in a matter of minutes! New loyal customer here and definitely will recommend to others. Keep up the amazing work!
Dear Waleska, thank you for taking the time to share your experience at our shop. Our customer service team is striving to help all of our customers solve their problems and reply to their requests in a timely manner. We are glad that you are satisfied with our customer services, our dedicated staff will be pleased to learn of your high praise as such a nice review. As always, thank you for the opportunity to serve you.
Do not order from them they are a complete scam. There return policy says 30 days and then they only want to refund 50% of the purchase! The material is super cheap don't ever buy from them!
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
The company was easy to do business with. While the suits I purchased did not work out, customer service was very responsive and offered a number of solutions in order to help.
Hi, Kari Pitzer. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
Good return policy and bathing suits were good quality. Would be better if you could get a different size top and bottom. I find the L tops huge but the bottoms average.
Hi, Danielle! Thank you for your kind advice. We have sent the information to our related departments and they will work on it! Meanwhile, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions!
Cupshe should not be permitted to operate as an online retail store! I ordered 4 dresses and needed to return all of them because I either did not like the fit, cut, or feel of the fabric. After sending multiple emails asking about initiating the return process, I only received emails stating I needed to provide both return shipping label numbers and a photo of the shipping invoice. I did not receive an invoice in my package. I attempted to tell them numerous times via email(which is the only way to contact them since they do not have a phone number). I asked if I would get a full refund even though I did not receive a shipping invoice and I did not get an answer. In the end, I listed the dresses for sale to try to recoup some of my money because I had a feeling that had I sent the dresses back, I would not have received a dime in return and they wouldve re-sold the dresses! DO NOT BUY FROM CUPSHE!
Dear Jennifer, we sincerely apologize for any confusion or disappointment regarding our return policy and process. After checking your issue, we are sorry for the misunderstanding brought. Kindly note that we don’t provide return label or the paper invoices at present and will work hard to make them available in the future. Actually our customer service asked for the tracking number of the return package you send to us and a photo of its receipt, not the information of original package we sent to you. Because there were quantities packages returned back to our warehouse, only with the specific information can we find customers' returned packages. The refund will be processed immediately after receiving the necessary information. We apologize for that we didn't explain the policy properly. Meanwhile, we also sent an email to you with the detailed explanation, please check it later and let us know your opinion. There is no phone service at present, but our team are striving to make it available in the future. Hope to get your understanding.
The suits are amazing. Made well and I will purchase more in the future with photos! I'm 5 4in and 130lbs and ordered a size Medium in one suit and was slightly tight (I'm pear shaped) so the next suit I purchased I ordered a Large and I guess I'm in between sizes but still fits amazing!
Hi, Elizabeth! Thank you for your awesome review and feedback! The data helps us review and make our products better. Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!
The first time I shopped here I ordered 4 suits and returned 2. The 2 suits I kept are nice and surprisingly good quality for the low price. They had an interesting return policy where I could actually not mail them back the 2 I didn't want, just accept a $5 fee on each and the rest would be refunded. Seemed simple enough.
A couple months later I ordered another bikini and didn't like it. When I went through their return process, their options were totally different and worse for the customer. Now they say you can return it to them for full store credit, but whatever you buy with that credit is not returnable. Or you can accept only a 50% refund and hold on to the suit. For a bathing suit company that seems pretty insane - buying bathing suits without trying them on is tricky business, and returns should be easier. I complained in my response and got a canned reply not addressing any of my concerns, or even apologizing for their change in policy. Super shady.
Basically, the prices are very low so it still might be worth it to buy their suits, just don't expect good things from the return process.
Sorry for your any inconvenience. If you want to accept the full store credit option, you do not need to return the package back. We do offer our customers the full refund and if you choose the full refund, you need to return the package back. Could you please tell us your order number? We do wish help you with your problem.
Loved all three of the swimsuits I ordered. I'm a first time customer and will order again. Also great customer service and returns/exchanges are super easy.
Dear Courtney S, your recognition for our swimsuit and customer service are greatly appreciated. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. Your recognition means a lot to the whole Cupshe team. We’ll keep working hard and live up to your expectation. Come back and see us soon.
I've purchased 6 swimsuits from Cupshe since last December and I absolutely love them. Their prices are great, the material is great, and the support is great. The customer service is also fantastic. Anytime I've had a question or concern, I get a response from a rep in less than 24 hours who is professional, friendly, and beyond helpful. The bathing suits are very flattering and super cute! The only reason I didn't give 5 stars is because the sizing and material are off with some suits. A couple I ordered don't have as much elasticity as my others and fit me very loosely. I always order mediums and while some fit perfectly, others are too baggy. I received two more bathing suits and they're a little looser than my other mediums. Small seems to be the smallest size on some bathing suits which scares me to order one because I'm scared it won't fit at all, but I think I'm going to have to try it because the mediums have been fitting a bit loose lately. (For reference: my measurements are 34, 28, 42). Otherwise, this company is absolutely fantastic and I will be a lifelong customer for sure. PLEASE never change.
Dear Alexa, your recognition for our swimsuits and customer service are greatly appreciated. We promise that all request emails will be replied within 24 hours. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard on the size issue so as to make some improvement. We have size XS for some swimsuits but not many of them. Hope for your kind understanding on the size issue and some follow-up measures on the size guide will be carried out in the near future. Come back and see us soon.
I was turned onto cupshe last year, and was very hesitant to order from them due to all the bad ratings on several websites. My friend had ordered several bathing suits online from this website and was never disappointed, but everyone has a different experience right? I just decided to take a shot and buy a bathing suit. I was instantly emailed my confirmation number, tracking code etc. Yes, the shipping does take awhile; however, the bathing suit was exactly how I ordered it. One thing I don't like about this website is how you can only choose one size for the top AND bottom. A couple months later I ordered a romper from them, and it came in time, although the sizing was off from the chart that they provided. It was definitely made for someone shorter than me (5'9"), but was adorable. Not the best fabric, but was as cute if not cuter than the model pic. A couple days ago I ordered another romper to try again. It just came in and is adorable! The material is not so nice though, it is very see through and very cheaply made. You definitely get what you pay for on cupshe. Ive never had any issues with shipping. I live in northern California and the shipping is usually 11-13 business days. Wold definitely recommend if you are looking for something affordable and not as expensive!
Tip for consumers:
Don't be nervous to try it out! Everyone's experience is different and Ive never had a bad one within the three times I've ordered from them! (Besides the off size chart)
Have tried to email them multiple times for returning. Have not heard back. If I don't within a couple weeks I will contact my credit card company to fight the charge.
Sorry for your inconvenience.
Our agent sent an email to you to help you complete the return process, please check it.
The bathing suits are very comfortable and pretty! I wore them both on my vacation and they looked really good in pictures. I hope to buy some more before the summer!
I ordered 4 swimsuits, to of which just didn't fit my body type properly. They made the exchange process simple and had my new ones in the way the next day.
Hi, Kim. To meet different demands from our customers, Cupshe offers several options for exchange, to shorten the process. Gladly to know that works.
My order number was *******. I purchased 2 swimsuits from Cupshe and the quality of both were insanely perfect and fit like a dream! Definitely want to purchase more from Cupshe!
Oh, hey there!
Thanks so much for your awesome review on the site. Everyone at Cupshe feels very proud that you enjoy our items and service.We will continue to provide high quality items in the future.
Thanks again.
Cupshe
I have purchased several suits from CUPSHE for an upcoming trip to Belize! I cant wait to be seen on the beach feeling great in a flattering suit!
Order #*******
Hi Lori,
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Here is a link to our best seller which can make your beach vacation or pool party much shinier and fantastic https://www.cupshe.com/collections/popular-style-gallery?icn=bestsellers&ici=navbar05
Thanks again!
Cupshe
I love the products and the customer service! I'll definitely purchase more from CupShe.
They have so many options for different styles and body types.
Dear Lisa, thanks a lot for your recognition and support. We do input a lot to provide all Cupshe customers of suits with a better cost performance and also offer several options for return/exchange to simplify the process. Gladly to know that works.
I have been shopping with Cupshe about a year and I must say I love their bathing suits. The price and quality are very reasonable compared to other retailers, and the customer service is fabulous.
Dear Karen, thank you for being a loyal customer of Cupshe and we really appreciate your 5-star rating. It's nice to know that you found high quality suits at a good price at Cupshe. Cupshe is striving to make excellent products with competitive price. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. Looking forward to seeing you again soon.
I wish I had read these reviews prior to ordering from this site. First of all the process for returning something is ridiculous. Most websites will allow you to initiate a return on the site. Not Cupshe. You have to email them to get approval and send them pictures and then they ask you a million questions as to why you want to return it, etc. After going back and forth a few times, I was told that I could not return anything that was on sale. They should really make it more clear on the website that you cannot return any sale items. What company does not allow you to return something that is on sale? That is ridiculous! Not to mention most companies will label an item as "Final Sale" so that you can clearly see that there are no returns before you even put it in your cart. I never would have ordered any sale items had I known there were no returns. I went by the sizing on the website which was way off. Now I am stuck with bathing suits that do not fit. I will never order from this site again. You clearly get what you pay for.
Dear customer, sincerely apologize for your inconvenience.
According to our return policy on the website, Sales and Clearance can not be returned or exchanged.
Could you tell us your order number? Our agent will contact with you.
If you have any inquires, please email us.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Julie Eggert, many thanks for taking the time to leave us such a kind review. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. We always aim to offer the best service and provide all suits with a better cost performance to all Cupshe customers. Gladly to know that works. Come back and see us soon.