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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
Have bought 3 bikinis off Cupshe so far and am in love! Fast delivery, quality product and very flattering!
Thank you. They helped me with everything from tracking my package and sending it as a gift. This store has great products and fits me perfectly!
Horrible product and company! DO NOT order anything! They somehow got a hold of one my credit cards I never used and charged a fraudulent purchase
Sorry for your any inconvenience. Could you plz tell us your order number? We will fix your any problems.
Really nice products (swimsuits) and great customer service, quick delivery and easy to return unwanted items.
Dear Fae, thanks for your recognition of our products and service! We are striving to achieve better quality and product performance. Meanwhile, we are working hard to deliver each package within the promised time frame. In addition, it is our pleasure to provide great service to our valued customers. We usually offer several options for return/exchange, to simplify and shorten the process. Glad to know that you are satisfied with the overall experience. Looking forward to seeing you again soon.
Products fully lined & to size as per size guide.
Customer service amazing!
Response and replace times exceptional!
Dear Kate Stratford, your recognition for our swimsuit and customer service are greatly appreciated. We are aiming to offer the best service to all Cupshe customers to quicken the return/exchange process and save customers' time. Glad to know we hit the mark for you. Come back and see us soon.
I knew there was a chance that for the low prices, the suits may not be great. I was actually pleasantly surprised with the quality of the suit, although it took over 2 weeks to arrive, which was crazy. The issue came when one did not fit and I provided all information to initiate an exchange. I would have gladly swapped for the same suit in a larger size, and likely purchased more suits from them in the future. Instead I was told that I could not return or exchange the item. I understand if that's the policy, but I politely asked if they would consider it as a first time customer and someone who would purchase again. I did not receive a response for 3 days, so I tried again. I received an email saying I now could get a partial refund without having to return the suit, or I could get a partial credit for a new one. I opted for the partial refund because I was frustrated at this point. THEN I was told again that actually it's a sale item, I can't get a refund or credit. So again, I tried to contact someone to clarify. At this point I was getting emails from two people with mixed messages that hardly made sense. All of them start with "sincerely apologize for the inconvenience," so I don't know if they are automated or what, but there is ZERO attention to requests or questions. They are horrible and ended up denying any option after saying they would! They said "Our mistake." Sorry, if you made a mistake in pricing or return policy, you have to stand by it. We're only talking about $10 and your company could have had a customer who would spend much more with you. I asked if I could talk with a manager to clarify, and it has now been 5 days with no response. The courtesy of an answer would be nice. BEWARE. They are horrendous.
Dear customer, after we checked your order, we found the item you want to return is on sale. According to our return policy, Sales and Clearance can not be returned or exchanged.
I ordered 3 suits from Cupshe, all in size small. However, one was sent to me in the incorrect size in a LARGE. It fell off me! When I emailed Cupshe's customer service and got in contact with Joy, she stringed me along through multiple emails. She asked me to send multiple photos of the bathing suit and shipping labels and everything, "proving" that I received the wrong size. After I did that, she had the audacity to explain their return policy (as if it was acceptable for them to ship an incorrect size and then put the responsibility on me to process the return):
"Thanks so much for your order. We understand that sometimes things dont work out, so we are here to help. Before we process a return, wed love to let you know of our two available return options:
Cupshe Coupon: Your credit will be for the full amount of the
Returned items, without need to return the items back to us.
Hassle-Free Return: Dont worry about going to the post office and returning
It to us. You can keep the items - well simply deduct $5 for each item you would be returning. Your returned balance will be credited back to your original payment account.
Let us know which option is best for you and well take care of the rest."
Meaning they want me to PAY MONEY for them to correct the order they messed up... or get a "coupon" to spend more money with them. I no longer want to do business with them, but they refuse to refund the money back to my card or send me the correct size.
DO NOT ORDER FROM THIS COMPANY IF YOU EXPECT QUALITY CUSTOMER SERVICE.
Tip for consumers:
THIS COMPANY IS IN CHINA... SO RETURNS ARE A HASSLE AND CUSTOMER SERVICE IS NOT TO THE STANDARD OF U.S. BASED COMPANIES. I WOULD RATHER SPEND MORE MONEY ON BATHING SUITS FROM A U.S. BASED COMPANY THAT ACTUALLY CARES ABOUT IT'S PAYING CUSTOMERS.
No question ask returned made it easy to continue to shop at CUPSHE!
Customer service responded quickly and resolved my concerns!
Love CUPSHE and forever a customer now!
Dear Elizabeth, thanks for your great review and trust. Your kind words mean so much to us. Cupshe aims to offer the best service to all Cupshe customers, and we are trying our best to resolve any issue in a timely manner. Glad to know we hit the mark for you. We will keep working hard to live up to your expectation. Looking forward to being of service to you again in the future.
Below is an email they finally sent to me after pestering them for weeks:
"If you still prefer a full refund, please return the items in 3-5 days. Meanwhile, offer us the return tracking number via e-mail. The sooner returning tracking number is offered, the faster refund will be processed.
All of the items can not be washed or ruined, otherwise, we would not accept the returns.
We're sorry that we don't offer shipping label and we're not responsible for shipping back fee.
Here below are return address A and return address B, please choose the one closer to you.
Return Address A
Receiver: EL GCRMA 115
Company: EL GCSS 115
Return address: 10 Sigle Lane, Unit B
Dayton, NJ, *******
Return Address B
Receiver: EL GCRMA 115
Company: EL GCSS 115
Return address: ******* Arenth Ave, City of Industry California *******"
Dear customer, sincerely apologize for your inconvenience.
If you have any inquires, please email us.
The swimsuits are worth the inexpensive price. We didn't have a problem with sizing. However, the customer service behind them is lacking. I placed an order and then discovered that I needed to add some items. Within the hour, I contacted them to see if I could amend my order, and was told that I could not, that it had already been shipped, but that they would give me a credit. This sounded odd, so I asked for confirmation, and was again told both that they had cancelled my order, AND that it had been shipped, and that there was no need to return the items. They then gave me a credit to apply to a new order. Strange. I placed the second order, using some of the credit, and paid extra for expedited shipping, which would've been free had they combined the two orders. I received this order and my daughter was happy. This week, we realized that the first order had never arrived. When I contacted them, they said I had cancelled it and got a credit. Not really, and yes, BUT... I suggested very reasonable solutions to them, but the most they could offer was to refund the difference in credit. And, I did receive this money on my Paypal account within 24 hours. I refuse to now place the original order a second time and pay for expedited shipping a second time, due to their poor communication! I would buy elsewhere. Due to their poor English, they've lost my business, and now we're scrambling to find swimsuits for the summer vacation.
UPDATE: Customer service contacted me after this review and offered me a $10 "cash coupon." Not certain what that was, I said yes, thanks, and was then given a credit to use on future purchases with them. Not really cash, then! I did appreciate the effort, but I will still not do business with them again.
Tip for consumers:
Pay close attention to the English, and triple-check what they say.
Sorry for the inconvenience. Our agent sent a follow-up email to expalin the situation. Please check it.
I ordered 1 year ago, got emails saying my order has been shipped! BEWARE before you order from these thieves!
Hi, Sarah. We are here to help. In order to solve the issue as soon as possible, could you please explain it more clearly and provide your order number? Wish for your kind understanding.
Very good customer service, prompt response time and quick shipping. The suits are of good quality too!
Hi Emilie, your recognition for our swimsuit is greatly appreciated.We promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Shipping carriers does perform out of our expectation sometimes, in a good or bad way. So lucky for you. We’re also working hard to ensure every customer get packages within promised time limitation. Come back and see us soon.
Customer service was super quick to reply and fast to resolve my concerns. High quality swimsuits, too!
Hi Rebekah! Many thanks for your recognition of our suits and customer service. We do input a lot to provide all Cupshe customers of suits with a better cost performance and quality. Glad to know we hit the mark for you. Wish for your constant support! :)
Great suits, have ordered multiple and very happy with all of them. Nice materials. Very cute styles
Hi, Amy, really glad to know you love Cupshe swimsuits. To meet the demands of every customer is the goal of the whole Cupshe team. We would be so honored to have your recommendation. Cheers!
I received my order in a timely manner and was impressed by the quality of the product. I will definitely be shopping here again!
Dear Rebecca, many thanks for your recognition of our suits and logistics. Cupshe aims to provide customers with high-quality and low-cost products, and we take every single customer seriously and are committed to providing all Cupshe customers of suits with a better cost performance. Meanwhile, we are also working hard to ensure every customer get packages within promised time limitation. We’ll keep working hard and live up to your expectation. Come back and see us soon.
Bad customer service and poor policy. They realistically do not allow returns and will give you a very difficult time so that you give up instead
Dear customer, we are devastated to hear you had such a bad experience with us. However, we can't find your order information in our system according to your name. Please provide us with your order so that we can understand your situation faster.
Our customer services are always trying best to help our customer. There maybe exists somThis is not the kind of service that we aim for, nor the impression that we want you to have towards Cupshe. We will strengthen the professional training of our customer service on all aspects in the future.
As you know, it is stated on our website that the request of return/exchange's limitation is within 30 days on receipt. In order to save your request more quickly, please do send our customer support an email at customercare@cupshe.com or contact us via live chat and our team will get this resolved for you.
Cupshe wishes you happiness every day.
Kindly check and respond once you received it.
Very satisfied with the resolution on returning a suit that didnt fit. Customer service seems somewhat slow in responding but the outcome was good.
Hi there,
Thanks so much for your love and support for Cupshe!
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks so much!
Cupshe
Bathing suites are food for the price! Customer service and shipping time is awesome! Sooo happy and look forward to ordering again!
Hi Michelle, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
My suit fit just like I wanted it too. I love it!
Its so cute and fits my body in all the right places. Super cheap. But quality swimwear.
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe
After purchasing from this company my credit card was hacked. Please be careful! The cheap suits aren't worth the headache!
Dear customer, we are sorry for the issue. If there's something wrong with your card, you could contact your bank for help directly.
Fits perfect and flattering to post-partum body!
Well made and very unique design
Fast shipping
I would definitely order again
Hi, Michelle! Your recognition for our swimsuit is greatly appreciated. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon. Cheers!
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Hi,
Thanks too much!
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
We’d love to see how the look turned out.
Thanks again!
Cupshe