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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 56th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
Totally recommend Cupsche. Beautifully packaged and fits perfectly. Really pretty costume and great quality. I'll be buying from you again.
Higher quality than expected and fit perfectly! I will definitely order again.
Order #******* Cupshe Glowing Up Floral Bikini Set - S / Multi-color
Oh, hey there!
Thanks so much for your awesome review on the site. Everyone at Cupshe feels very proud that you enjoy our service.
Thank you very much.
Cupshe
I couldn't get a promo code to work so I emailed CUPSHE and they sent me a new code and I received my swimsuits that week! They are all so cute and a great price.
Products used:
Swimsuits
Dear Vanji, your recognition of us is greatly appreciated. We do dedicate ourselves to put customer satisfaction as a top priority and we are also working hard to ensure every customer get packages within the promised time limitation. In addition, Cupshe aims to provide customers with products of beautiful style and affordable price. We’ll keep working hard and live up to your expectation. Come back and see us soon.
I purchased an off the shoulder bathing suit from them for 26.99 at full price. After withdrawing the money from my account they sent me an email stating the shipping would be delayed due to bad weather and gave me "three dollars off my next purchase". I didn't receive the bathing suit til almost a month later. Once receiving it I realized that the straps weren't sewn into place so there was a "wardrobe malfunction" every time you lifted your arms. I sent them an email that day to request a return. Their customer service rep stated they had to "review the claim" and waited another two weeks to get back to me at which point they told me to keep the bathing suit and offered only a "partial refund" which is supposed to be offered only after you've had the item for more than 30 days or if it was a clearance item (per their return policy). This was not the case as I had only had the item for less than 24 hours and it was a full priced item. After going back and forth with the customer representative telling them a bathing suit that doesn't fit properly is of no use and I would like to return it for a full refund they reluctantly gave me the shipping address. I shipped the item 17 days ago. They have had it in their possession for the last two weeks and still no refund. The bathing suit was ordered in the beginning of march... It is now May and I'm still hunting down my money... plus the money I paid to ship the item back (which I took as a loss) because they don't cover the return shipping for any reason. Terrible customer service. There are no phone numbers on their site to address customer concerns nor is there contact/shipping info outside of an email address. Avoid this merchant at all cost. You will be sorry you ever gave them your business!
Dear customer, sincerely apologize for your inconvenience. Could you tell us your order number? Our agent will solve your problem ASAP.
Love my bathingsuit! Will definitely be ordering from this site from now on. Fast shipping and fits perfectly :)
Dear Lisa D.,
Thank you for your review about Cupshe.
We are highly cheered up to hear that you're satisfied with Cupshe products and service. Everyone at Cupshe feels very pleased with this wonderful review. We rejoice that you enjoy Cupshe products and service! We will continue to provide high-quality items and service at a competitive price.
Hope to see you again at Cupshe.
Cupshe Customer Service
Delete
Customer service is quick to get back to you & help resolve whatever issues you may have. Will definitely purchase from them again!
Dear Viva, your recognition for our customer service is greatly appreciated. We are aiming to offer the best service to all Cupshe customers to quicken the return/exchange process and save customers' time. Glad to know we hit the mark for you. Come back and see us soon.
Amazing customer service, fast and friendly! Definitely recommend! Ordered the wrong size and they allowed me to fix the issue with no problem
Hi Kendale,
We are so happy to hear you are satisfied with our service.
Please feel free to contact us if you have any other problems.
Have a nice day!
Cupshe Customer Service
I cannot find out order status and no chat now response and no phone contact information. Was hoping to get swimsuits before vacation
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
Super happy with the customer service. Even though my suits didn't work out. They were very quick and proactive to help. Very happy!
Hi Tristyn! Your recognition for our customer service is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!
Very easy to navigate the website, bathing suits were exactly as pictured and described would like to see tankinis that cover like a one piece added
Hey there!
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe
Their sizing are pretty accurate. Their customer service and return policy are amazing. They want you to be coming back to shop. Very Impress!
Dear Anne, thank you very much for giving Cupshe 5 stars. Our size guide is based on lots of research and accurate measurement. Glad to know that works for you. As a company aiming to offer the best service to all customers, Cupshe usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. It is always our pleasure to welcome you back to our website soon.
This company totally exceeded my expectations! Great and easy to use website. Fantastic product. Great quality!
Dear Soniya, really glad to know you love Cupshe swimsuits and our website. We do dedicate to provide all Cupshe customers of suits with a better cost performance. Cupshe will always stick to it!
I needed to return a swimsuit for exchange BC the top was too large. No problem! No questions asked! They sent a replacement out the next day.
Products used:
Two piece bathing suit
Dear Patti, your recognition for our swimsuit is greatly appreciated. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
I was planning on giving Cupshe a 5 star but I am very upset by the poor customer service. I bought a swim suit from there, ordered on June 9 2017, and received on June 16 2017. According to Cupshe's website, under Return & Exchange conditions, it should be "easy to initiate a refund or exchange in 30 days after delivery" and that "items can be returned or exchanged generally for any reason, quality, or size problems or other reasons accepted by our customer service".
I assumed "30 days after delivery" meant the 30 days after I received my item (which was on June 16 2017) rather than the day I ordered, meaning I would have until July 16 2017 to return. I emailed Cupshe and instead of getting a real person emailing me back, it was an automated chain of messages saying 1) We can offer 50% partial refund of your return items value with no need of returning the items 2) We can also offer you a 80% store credit of your return items value to make another purchase with no need to return items.
First off, I am trying to RETURN my UNWORNED UNWASHED swimsuit and NOT EXCHANGE for store credit. I would like a FULL REFUND and your service is making it very hard to get my money back. Either fix your website and tell people the truth that they won't get a full refund back or have your employees get back to me regarding the steps on how I can return the swimsuit and get a full refund before 30 days. I really want to give you guys a good review but if I don't hear back, I will not plan on updating my review and let other possible Cupshe buyers see this review.
I've ordered a few swimsuits from Cupshe now and have been very pleased with the customer service. The swimsuits are amazing too.
Fast and friendly response. Able to resolve issue quickly about bathing suit being wrong size
Super cute bathing suit. Love the look
Hi Sepideh J. Many thanks for your recognition of our suits and customer service. And we are aiming to offer the best service to all Cupshe customers to quicken the return/exchange process and save customers' time. Really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it!
Excellent! Great quality and true to the size chart. Loved my purchase. Would totally order again and the shipping was on time.
Hi, Sara! Many thanks for your recognition of our suits.To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!
I ordered for the 1st time last week (and paid extra shipping to get it to me in 6 days). I got the beautiful swimsuit yesterday. The quality is awesome, I will give them that. As soon as I tried it on, I knew the size was way off. The Cups in the swimsuit were HUGE. I thought no problem, I will just contact them and either have them send me a return shipping label, or give me in-store credit for me to buy another swim suit that fits. I was already on their website shopping for a new one, while I was waiting for the shipping label response. I finally got JOKE response of them telling me they would not let me return it, or refund me for the swim suit because the swim suit was on sale and it was against their "policy" to refund sale or clearance items from their company. ARE YOU F-ING KIDDING ME? Horrible way to run a business, and you just lost my business along with any of my friends' business as well. Now I am stuck with a swimsuit I will never wear, out $30, and pretty upset about it. DON'T ORDER FROM HERE. IF YOU DON'T GET YOUR SPOT-ON SIZE THE 1ST TIME, YOU WILL HAVE TO KEEP YOUR SUIT ANYWAY, THEY WON'T REFUND OR TAKE IT BACK. --AP
Here was their response on how to "Resolve" this issue! Wow.
Hi Ashley Parks,
Thanks for making purchase at Cupshe, we are so sorry that the product failed to satisfy you.
Sorry for the late response and hope for yr understanding.
Kindly note: The clearance items or items that on sale are not on approval for exchange or return.
We regret that the products did not meet your satisfaction.
Hope for yr understanding.
Have a nice day!
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any problems.
New consumer of Cupshe products and pleased with diversity of products alongside very prompt customer service.
Products used:
Bikinis
Dear Rachelle, your recognition of our swimsuit and customer service are greatly appreciated. We do dedicate ourselves to provide more variety of designs of our suits to meet our customers' satisfaction. We also take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We hope to provide you with great service and support for years to come!
It saddens me to give this company even ONE star because they deserve NO Stars! After reading their return policy, which states that returns are welcome and simple, I decided to buy a few bathing suits. They arrived in a timely manner but unfortunately they didnt fit. I contacted Cupshe to start the return process and did not hear back from them for 10 or more days despite a handful of emails that I continued to send. Once I finally threatened to leave them terrible reviews they responded. Made me jump through 50 hoops of ridiculousness as in send pictures of each swim suit, each bag, each price tag, and send them ALL SEPETATELY. Also, send the SKU numbers for each and detailed reasons why Im returning them. I did all of this nonsense and have yet to hear back from them. I have sent email after email in attempt to get a response as to where to ship the suits back to but keep getting either nothing or the run around. It is the WORST customer service I have EVER experienced! DO NOT BUY FROM CUPSHE, you will regret it if you do! I am not done with this matter, I am going to contact PayPal and get them involved next. Im sure they will be glad to help me. I will be leaving this review on every review site that I can possibly find so hopefully less people will have to deal with this ridiculousness.
Lovethis product. Prices are pretty low so I was pleasantly surprised with the quality being so great!
Great products. If not satisifed, you get to keep product and get refund. Timely response by company.
Dear Erica, thank you so much for taking the time to leave this review. We love hearing from our customers and are so happy that you are pleased with your experience. Cupshe aims to provide customers with high-quality and low-cost products. We also offer several options for return/exchange, to simplify/shorten the process. We promise that every request from our customers via email will be responded to within 24 hours, and every request via chat will be responded in a few minutes. It’s glad to know we hit the mark for you. Come back and see us soon.
At first I wasnt sure making a purchase the prices were too good to be truth but Im glad I did, Love the designs specially the quality I definitely recommend
Oh, hey there!
Thanks so much for your awesome review on the site. Everyone at Cupshe feels very proud that you enjoy our items and service.
Thank you very much.
Cupshe
I had never tried this site before, but I loved how unique and inexpensive the swimsuits are! The customer service was also prompt and so easy!
All of the suits I ordered were super cute and good quality for the price! I did have one that didn't fit me right and the customer service was great
Dear Customer, thanks for your great review. It's glad to know that you found nice suits at a good price at Cupshe. Cupshe is striving to make high quality and cost-effective products. Meanwhile, Cupshe always keeps abreast with the latest fashion styles. We regret to know that one of the suits did not fit you well. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We’ll keep working hard and live up to your expectation. Looking forward to being of service to you again in the future.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!