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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 56th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
I more than love the swimsuits I got in preparation for this summer. Taking it to africa, I'm gonna rock. Cupshe is gonna make my summer
I loved the suit and will buy more! Great quality for price and not too skimpy for a mom. 4'5" 130 athletic M size was great
Oh, hey there!
Thanks so much for your awesome review on the site. Everyone at Cupshe feels very proud that you enjoy our service.
Thank you very much.
Cupshe
All of the suits I ordered were super cute and good quality for the price! I did have one that didn't fit me right and the customer service was great
Dear Customer, thanks for your great review. It's glad to know that you found nice suits at a good price at Cupshe. Cupshe is striving to make high quality and cost-effective products. Meanwhile, Cupshe always keeps abreast with the latest fashion styles. We regret to know that one of the suits did not fit you well. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We’ll keep working hard and live up to your expectation. Looking forward to being of service to you again in the future.
I think the suit is worth the price. I wish they sold in separates for a better overall fit. I will purchase again from this site.
Thanks so much for your love for Cupshe products! We have some items sell in separates and we will add more in the future. Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!
Exceptional customer support & timely responses! The team are very carefully minded to get every detail just right!
Dear Nikari, as a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
I love my new bikini, it reflects who i am perfectlyyyy! Im hoping to get another one soon, excelent experience on the page A1
I have to respectfully disagree with other's reviews. I ordered a sequence blazer from them and could not get over how incredibly cheap it looked and felt. It's awful. I wouldn't be caught dead wearing it. It looked much nicer in the pictures, which is why I purchased it. The return policy is a pain, too. They are asking me to send pictures to decide the "next steps". This blazer has been in my possession for all of 3 hours. Just send me a shipping label so we can be done with this. I would not recommend and will never purchase through this company again. Lesson learned.
My response to customer service rep after their reply to my review:
Thank you for your reply, as a representative for Cupshe, you are doing an absolutely fantastic job of driving away potential future business. The quality of your products and return procedures are issues that need to be resolved in order for your company to have long term success. If I were you, I would take the countless low rating reviews that outline these issues seriously instead of wasting time coming up with excuses or trying to defend the company's flaws.
When "called out" on these issues, making snarky, passive aggressive comments (ie-"I'm
Sorry this bothered you") is not at all helpful and is a poor attempt at deflecting blame. Cupshe has some issues that need to be resolved. Other 1 and 2 star reviews prove there is a problem. No one has enough free time in their day to leave a negative review unless there is a legitimate reason to do so, so please take the complaints seriously and be respectful when someone makes their voice heard. There is no excuse for ripping people off.
Tip for consumers:
Don’t waste your money on the clothes
Products used:
Sequence blazer, in process of trying to return.
Dear Kathleen, we sincerely apologize for the frustration this has caused you but we are happy to look into this matter.
Firstly, as a company aiming to offer the best service to all Cupshe customers, we have gained lots of positive reviews and regular customers in many countries. There are so many customers who have great shopping experience with our company and are willing to recommend us to their friends.
Secondly, we take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as the pictures.
Thirdly, according to our RETURN POLICY, all returned products must be unworn, and unwashed in original condition with product tags and hygiene liners attached. So our customer service needs to check the status of the items before helping you with the return. Sincerely sorry that this bothered you. We would try our best to optimize the procedure.
Finally, we tried to find the order with your name so as to help you to check the return information but in a fail. Therefore we have sent a message to you for more information about your order. We'd love to make every effort to turn your experience into something better. Sorry for the inconvenience caused again and hope for your kind understanding.
Our response to the customer after your reply to my response:
Dear Kathleen, we appreciate all the feedback received. Cupshe is working hard to ensure every voice from its customers is listened to and heard. At the same time, we also continue to collect the problems reported by each customer, to improve, to evaluate, to implement. We're always looking at ways to meet the different demands of our customers. Thank you for taking your time and leaving us a comment.
Will never purchase from Cupshe again. Very shady and amateurish. I placed an order for 4 bikinis online, assuming like any other online purchase, I would receive a confirmation email and/or order number. First ding was that I never received either. I did get the items in good time, however 3 of the 4 bikini did not fit, so wanted to process a return. I knew that I would have to pay for return shipping, but this was not a straightforward process. Instead of finding the info on their website (return address, instructions), you are forced to request the refund via email to get the process started. The package did not have a receipt or order number (VERY WEIRD) so I had to leave, a detailed email listing all the info I have hoping that they would find my order. Luckily they did and they replied giving me three options: keep the bikinis that do not fit and either get 130% coupon or 60% refund or return the items and get a full refund. I opted for full refund. I then received another email stating a new, one time only, hassle free option of keeping the bikinis for $5 each, and they would refund the rest. If that didn't suit me, I could still return for full refund. Since shipping would have been about the same amount as keeping them at this point, I went for keeping the 3 at $5 each. The fact that they were bargaining with me to try and get something out of this transaction was gross. It was obviously worth it for them for me to keep the useless bikinis, even at $5. At the end of it all, you're left feeling scammed. With so many online shopping options today, were processes are streamlined and so many have option of free returns, I will not order with Cupshe again. Not worth the hassle. And really bad business plan in that customers are left with products they do not want. That's what I'm left remembering after all this; not the bikini I did actually like, but the three crappy ones I'm left having to get rid of after five days of negotiating over email exchanges.
Hi, Sharon. Sorry to know you’re unsatisfied with the solution. Cupshe usually offers several options for return to meet different demands from our customers. And only with necessary information as requested can we fulfill the refund. Sincerely sorry that this bothered you. We would try best to optimize the procedure. Wish for your constant support!
I really loved the two items that I purchased from this site. Great fit, fun swimsuit and great price as well.
Hi,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
Just as I expected, delivery was attempted and no one claimed it. If no refund I will proceed with legal action.
We will contact our warehouse to check your return package.
We do apologize for the trouble.
I sent an email indicating i wanted to return. When i asked for a refund they will not return emails. Reporting Cupshe to the Better Business Bureau.
The bikini i purchased is good quality but you have to plan 10 days to 2 weeks to receive in shipping.
Hi Carol S.,
We are very pleased that you enjoyed Cupshe products. Our carriers have always tried their best to deliver the parcel. The standard shipment to United States usually takes 10-12 business days to be delivered. Thank you for the admirable understanding.
Cupshe
The items I have purchased were all of good quality and value. Very cute styles and patterns. I will purchase again!
Hi, Nicole F. Many thanks for your recognition of our suits. We do dedicate to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
I was very happy with my first experience with cupshe and look forward to doing business with them in the future.
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
Suits were great quality and price! Shipping was fast, 4-5 days. Customer service was informative, quick and helpful. Would highly recommend!
Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!
The are IMPOSSIBLE to contact and do not return your money if you need to make a return. There is no way this is legal and I wish someone would sue them and close them down.
Sorry for your any inconvenience.
Could you please tell me your order number?
We will fix your problems.
I bought 1 Piece of Cupshe City Of Sky Print Bikini Set for my girl friend she was wowed. I tell yah. We had a nice time at the beach
Had to do a return on 1 that's too small. It's sometimes to know what size to order, but the return policy works so o don't mind so much.
Dear Laurie, thanks for your feedback. The size chart is based on accurate measurements of average women's bodies. If you are not sure about your size, you can contact our customer service and provide them with your measurements, then they will offer you some advice. Meanwhile, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. We will keep working hard to make improvements! Thanks for your kind understanding.
The suit i ordered fit perfect. It was affordable and I am so very happy I found this website, I will continue to order my suits from this site!
Hi,
We appreciate it so much and we’re so glad you loved the swimsuit.
Here is a link to our best seller which can make your beach vacation or pool party much shinier and fantastic https://www.cupshe.com/collections/popular-style-gallery?icn=bestsellers&ici=navbar05
Thanks!
Cupshe
I love this one piece. It is comfortable and perfect for the beach! I also think the corset tie in the back was very smart with this bathing suit!
Hi Bia, really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it!
One of the products did not fit correctly and I was able to get my refund super fast! The products are great quality and adorable!
Dear Betsy, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better performance. Besides, we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you.
WARNING!
SIZING CHARTS ARE COMPLETELY WRONG!
AND YOU END UP EATING UP THE COST BECAUSE SINCE THEY ARE IN CHINA IN MOST CASES THE RETURN SHIPPING COSTS ARE HIGHER THAN YOUR PURCHASE!
Hi R D.,
Sorry to hear you are not satisfied with our products.
In fact, our suits are true to size. There are a thousand Hamlets in a thousand people's eyes. So does sizing chart. However, We have developed the sizing chart basing on the common figure. It is really difficult to meet every customer's body requirement. The sizing chart has been revised several times in accordance with customers' feedback. We hope that you can give us some advice on the improvement of our sizing chart. If you think the size is inaccurate, we can help you complete the return or exchange process. Our agent sent an email to you with our solutions, please check it.
We will exert our effort to meet the needs of our customers.
We will further assist your return request for your response.
Looking forward to your reply.
Very satisfied with the order. It was delivered fast, the size fits, the product doesn't look cheap. Overall, great experience.
Camille, Will, and Lynn... were just amazing! They were so helpful and answered every question I had. Wonderful staff (:
Dear Lucy, many thanks for your recognition of our customer service. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Wish for your constant support.
Everything was shipped quickly and everything fit great based on the size charts on website. So happy with my purchases.
Dear Brittany, your recognition for our swimsuit is greatly appreciated. We do input a lot to provide all Cupshe customers with suitable swimwears of better cost performance. We worked with several shipping carriers to provide timely and fast shipping service. Glad to know we hit the mark for you. To meet the demands of every customer is the goal of the whole Cupshe team. Come back and see us soon.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Hey there!
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe