• Cupshe

Cupshe

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Overview

Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 56th among Women's Clothing sites.

  • Service
    128
  • Value
    124
  • Shipping
    126
  • Returns
    113
  • Quality
    123

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
50
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How would you rate Cupshe?
Top Positive Review

“Bon site”

Max g.
5/21/24

Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.

Top Critical Review

“Fit and Returns”

Heather P.
2/7/21

I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.

Reviews (1,142)

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Reviews that mention popular keywords

customer service (448) bathing suits (223) store credit (53) return process (38) phone number (22) return address (9) return policy (81)
Thumbnail of user brandonf87
1 review
0 helpful votes
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April 14th, 2019

I am super pleased with this website. Love their customer service! There's a special place in my heart for Cupshe! Xoxo

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi, Tonya Felten. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.

Thumbnail of user courtneyb148
1 review
0 helpful votes
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January 31st, 2019

Good quality. Excellent costumer service! Recommend to all friends and family. Return policy is great!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi, Courtney! To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify the process. It’s our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Come back and see us soon. Cheers!

Thumbnail of user cynthiac2422
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Love the bathing suits. Dresses were hit or miss with mostly not fitting. Couldn't figure out how to return them so wasted money.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, thanks for taking the time to review us. We are devastated to hear you had such a bad experience with us. We want to tell you that we take customer feedback very seriously.
Firstly, we are sorry to hear that the items don't fit you, since the design department considers customers of different body types and styles, our products may not be suitable for everyone.
If you are not sure how to choose the items before placing an order, please feel free to ask our customer service and get some suggestions.
Secondly, we found that your order 7866002 has been returned on November 1st, and you have not contacted customer service since then.
Do you have any other needs? If you have any problems, please feel free to contact us.
We have sent you an email with some solutions. Please check it at your convenience.
Cupshe wishes you happiness every day.

Thumbnail of user tristynm
1 review
0 helpful votes
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April 1st, 2017

I made a couple of huge purchases online for an upcoming cruise my husband and I are about to go on. I normally don't do online shopping, so when I do I am rather hesitant. The other place I ordered from awesome loved almost everything I ordered. Cupshe on the otherhand, lets just start with how long the delivery process took, nearly two weeks! And then I only got half of my order, and the other half the next day. Most of the items I have to send back because either defected, like a zipper on a jacket won't even zip up at all and the rest of the items well... they certainly aren't what I'd consider 'quality' to say the least. Most of them do have a funny smell, they run at least 2 or 3 sizes too small and the fit themselves just isn't right for any average sized or shaped person. (Unless you are very petite or in otherwords a small thin asian woman). In fact the items do ship from China because the barcode on the packaging is in Chinese writing. I followed the absurd, time saking and absolute ridiculous return process as required, sent detailed emails, with pictures of each item, along with the barcode on the clear packaging each individual item came in. I have not yet heard back and I am very concerned that I may just be stuck with all of these cheap, non flattering pieces of clothing I have absolutely no use for whatsoever!

DO NOT ORDER! SAVE YOUR MONEY! GO SOMEPLACE ELSE THAT IS RELIABLE AND ACTUALLY HAS GOOD QUALITY CLOTHING AND DECENT CUSTOMER SERVICE AND HASSLE FREE RETURNS!

Thumbnail of user annar135
1 review
1 helpful vote
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September 18th, 2017

So I ordered one of their bathing suits and picked my size based on THEIR sizing charts, which was way WAY off. I reached out to their "customer service" and was told I could not exchange because the item was on sale. Even though the item is still in stock as a large.

I am a 32DD - 34D and their line about 'try the model in for size' was a 36C which is total bs because there is no way she's a 36C. I considered ordering a large, but only changed my mind because THEIR sizing chart said that a 34D should be a small and a 36D a medium and 3 8D be a large. Well I'm not a 38 or a size 10-12 for their large recommendations. I'm a size 6-8. So I didn't want the bottoms to be way too big and unfortunelty trusted their sizing chart.

I wouldn't even be upset if they would just let me exchange for a large or get a different suit. I totally understand not all suits fit all body types and I would be happy to apply my store credit to a suit that could actually fit me. But now I'm stuck with this tiny bathing suit that barely covers my nipples. I'm serious guys I would NEVER wear this outside of my house bc it's barley covers anything. I would hate to see what the small looks like.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any problems.

Thumbnail of user alannah19
1 review
6 helpful votes
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April 27th, 2018

Seriously. I'm calling my credit card company to reverse the charge. This return policy is PREDATORY.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry for your any inconvenience.
Could you please tell me your order number?
We will fix your problems.

Thumbnail of user lindag799
2 reviews
0 helpful votes
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November 9th, 2019

What great customer service people... love every thing I have bought had to return 2x cause things didnt fit...

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Linda, many thanks for taking the time to leave us such a kind review. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Meanwhile, sorry that the suits don't fit you well and we have sent the information to related departments and try our best to make improvements. You can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions. We’ll keep working hard and live up to your expectation. Come back and see us soon.

Thumbnail of user carmenr110
1 review
0 helpful votes
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June 9th, 2019

Good quality suits for a GREAT price and AMAZING customer service. Probably won't ever go anywhere else to buy suits.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Carmen, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. We'll keep working hard. Come back and see us soon.

Thumbnail of user jenem1
1 review
3 helpful votes
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May 19th, 2017

Absolute WORST experience I have EVER had with online ordering. Customer service is horrible and dishonest. Don't waste your time or money.

Thumbnail of user pattyh87
1 review
0 helpful votes
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November 16th, 2018
Verified purchase

Fast shipping, great quality and price!

So great to have two new pieces that don't break the bank!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance and ensure every customer get packages within promised time limitation. Glad to know we hit the mark for you. Come back and see us soon.

Thumbnail of user jaimec75
1 review
0 helpful votes
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May 15th, 2019

The refund exchange process is fabulous! Timely and in favor of the customer! Will shop here again~

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Jaime! To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. Cheers!

Thumbnail of user juliaz50
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

I was extremely pleased by my purchase. The quality and fit of these bathing suits was perfect

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Julia, thank you very much for giving Cupshe a 5-star review. We are glad to know that you love our products. We are striving to make high quality products with perfect fit. We’ll keep working hard and live up to your expectation.

Thumbnail of user daniellec235
2 reviews
0 helpful votes
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December 14th, 2019

The swimsuits and clothing are of GREAT quality! I've had a few ill-fitting pieces, but the customer service is EXCELLENT and was addressed promptly!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Danielle, many thanks for your recognition of our products. All of our products follow strict quality checks and our team is constantly making them have a better performance! We love hearing how helpful our customer service are. It's a pleasure to help out great customers like you!

Thumbnail of user honestr7
1 review
2 helpful votes
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July 25th, 2018

So... here is my completely honest review of Cupshe. NOT SPONSERED OR INFLUENCED AT ALL BY CUPSHE! I was very skeptical of ordering from Cupshe. The suits were super cute, and the price just seemed too good to be true! But, I went against my gut feeling of, This is a scam! And began shopping in the site. Before I ordered, I made sure to check all of the reviews in each of the suits, and was concerned that most all reviews were very positive. Again, just too good to be true! A lot of the suits on Cupshe seemed very... little material? Very sexy looking! This was not what I was looking for! I wanted a bikini, but I wanted it too be high waisted. I didnt want to cover up completely, but definitely wanted to be modest! Eventually, I ordered three suits. (3 bikinis and 1 one-piece with cutouts) I bit my tongue, entered my credit card information, and placed my order. I selected the option for free shipping (5-7 business days). I was nervous when my credit card status showed that the company had immediately billed me, but there was no progress with shipping my order. The tracking number simply showed the package stuck somewhere in New Jersey. Theree days later, it was STILL stuck. You can imagine my surprise when I checked the status 5 days later, it was STILL not moving! I placed my order on a Sunday, and finally, a full week afternoon I had placed my request, I checked the order status to see that it hadnt yet shipped. At this point, I was expecting to have to cancel the whole thing and battle with my credit card company when I finally got the memo that my package had shipped! So... yes, it took longer than expected. (I got the package about 2.5 weeks after I placed my order) Considering I didnt pay for shipping, it wasnt that bad! I ended up loving 3/4 if the suits! I havent worn them in the water yet but the material seems to be of decent quality! Surprisingly, I highly recommend purchasing from Cupshe!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry for your any inconvenience. We will try our best to improve the customer experience. If anything troubles you, please contact us.

Thumbnail of user tishak1
2 reviews
0 helpful votes
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July 6th, 2017

I bought 4 suits in the proper size according to what they had posted. None fit well enough to actually wear in water and seem to be made of cheply. I reached out the same day i recieved them saying i would like to return them and i met there return guidline policy. They then replied with a 50% refund without sending them back or an 80% credit (none of which i will except being that none of the suit are wearable to me). This is complete crap that the product can not be returned and you recieve your money back, had they been truthfull on the website about the return policy i would never have purchased from them. STAY AWAY

This is what the website states... yet not what they will send once you need to return something
Return & Exchange conditions
Orders are able to be canceled and refunded before shipping.
Easy to initiate a refund or exchange in 30 days after delivery.
Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.
Items must be returned unwashed and undamaged.
As to bikinis, we only accept returning whole set of bikinis, both top and bottom, not one part.
Sales and clearance items cannot be refunded or exchanged.
If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, sincerely apologize for your inconvenience.
Could you give us your order number?
Our agent will contact with you and solve your problem.

Thumbnail of user marissaa9
1 review
2 helpful votes
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July 14th, 2017

I ordered 6 bathing suits from this website. As soon as I placed the order, without even receiving a confirmation e-mail the company charged my credit card. Okay, fine. A day later I received a confirmation e-mail claiming in incomplete sentences and broken English that it would take longer than usual to process and ship my items due to high volume. I immediately e-mailed the company customer service asking to cancel my order, as I was leaving for a trip in a couple of weeks and really needed the suits before that time and if that wasn't feasible I would like to just be refunded and not shipped the items. I waited a couple of days, still no response from customer service. I followed up yet again asking to cancel, still nothing. Finally, after about a week of "processing" and me trying to get in touch with the company over Facebook Messenger and e-mail (if you try calling the phone number it just keeps ringing and then eventually cuts off the line), someone responded back to me saying that unfortunately my order has been shipped and they were unable to initiate the refund. So I say, okay fine I will just return the items whenever it is I finally receive them. To make a very long, frustrating story short, they ended up only shipping 2 of the 6 items I ordered and gave me a fraudulent tracking number for the remaining 4. Told me that they would not allow a refund for the 2 that I actually did receive, I was only allowed store credit even though their website claims all unopened unused merchandise can be returned for a full refund. I ended up having to go back and forth with my credit card company to get the charges reversed. When my credit company called Cupshe to dispute the claim, Cupshe kept providing the tracking number for the 2 items that I did receive claiming that they had sent all 6 in that order. I was finally able to provide my credit card company with a copy of the electronic invoice that showed only 2 of the actual bathing suits of the 6 had I had purchased were actually shipped and delivered and they were able to refund me for the 4 that I never received. As for the 2 that arrived I ended up stuck with them. They are of extremely poor quality and material and the sizing is far from what you would consider normal. Please do not waste your time or money here, I wish I would have read reviews on a third party site prior to purchasing. I only read reviews on their Facebook page, which news flash, is run by them, and they only allow 5 star and raving reviews on their page. I myself attempted to post a bad review of their services and it was promptly deleted. This company is a complete scam and should be sued and shut down.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.

Thumbnail of user christaw26
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

Purchased 2 suits same size but one a little tighter than the other but both nice.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Christa Wideman, thank you for taking the time to leave us a review, we really appreciate it. We are sincerely sorry for the confusion that the same size of the suits have different fit. It’s mainly because of the different styles and material of swimsuits. For example, items with less revealing designs might be tighter than the conservative ones. We’ll keep working hard to make improvement. Come back and see us soon.

Thumbnail of user christyl88
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

Every swimsuit I've bought has been beautiful and true to size. Great quality, colors and prints!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Christy, thank you for your feedback and your lovely words about our swimsuits. All of our products follow strict quality checks and the size chart is based on accurate measurements of average women's bodies. In addition, we do dedicate to provide more variety of designs of our suits to meet our customers' satisfaction. Glad to know we hit the mark for you. Come back and see us soon.

Thumbnail of user wendyd305
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

Have shopped several times, always great service. Fit is great and comes exactly as pictured.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Wendy, thank you for being a loyal customer of Cupshe and we really appreciate your 5-star rating. We are striving to provide high quality products with perfect fit. Our design department is also working hard to keep our products as consistent as pictured. As a company aiming to offer the best service, we’ll keep working hard. Looking forward to being of service to you again in the future.

Thumbnail of user christells2
2 reviews
0 helpful votes
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August 1st, 2020
Verified purchase

Easy to use. Great support and quick shipping. I will be back to order more!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Christell Schnell, your recognition for our website and logistics are greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon.

Thumbnail of user ey21
3 reviews
0 helpful votes
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April 1st, 2023
Verified purchase

Great price, great fit, arrived quickly. Have bought several swimsuits and dresses. Love them all!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, thank you for your kind words and feedback. Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. Please continue to fill your closet with CUPSHE.

Thumbnail of user reagang
2 reviews
7 helpful votes
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March 7th, 2018

First off, a fellow mom friend of mine posted a picture of herself in the cutest swimsuit and I asked where she got it and she couldn't stop raving about Cupshe. The prices were fairly cheap so I browsed through a few suits and finally found the one I wanted to get. I paid 7$ to have it in 3 days and was glad to see it arrive on time.

Here goes the hell path that followed the moment I opened the damn bathing suit.
It REEKED of cigarettes, or something close to cigarettes. I'm not sure if it was the fabric or the damn bag but holy $#*!. It's like I was hit in the face with a pack of cigarettes. I tried the swimsuit on to see it lokked NOTHING like the picture. I looked at the size and realized it wasn't even the size I ordered. I ordered a large to play it safe and I got a medium.

I emailed customer service to inquire about making an exchange for a larger size because on my cupshe account (which I screenshot) SHOWS I paid for a large and it was their mistake. I never heard anything back for a week and I wrote them again. After almost another week, I got an email back saying I could not ex hange for a larger size because it was 2 whole dollars off the original price. 2! I began to explain they sent me the wrong size and in their policies, it states if it was something on their end, they would exchange it. I go back to look at my cupshe account to double check the size again, and it was literally changed to look like I ordered a medium! I sent both screenshots via email to cupshe and 3 weeks now and no response other than noticing they blacklisted me from their site and I no longer can access my account with them

STAY FAR AWAY FROM CUPSHE

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.

Thumbnail of user ronaldz107
2 reviews
0 helpful votes
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November 22nd, 2022
Verified purchase

All the clothes I've bought fit as expected. I'm 5'5 160lbs with DD. Love their clothes.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again.

Thumbnail of user kellyk634
1 review
0 helpful votes
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March 4th, 2021
Verified purchase

I have purchased several suits in the past few months from Cupshe and I am always satisfied! I love the quality, fit and consistent sizing. All of my very favorite suits are Cupshe!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Kelly, many thanks for your recognition of our suits. We are thrilled to have you as part of the Cupshe family for months now! We take every single customer seriously and are also committed to providing all Cupshe customers with high-quality, true to size and nice-fit products. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard.

Thumbnail of user melanid3
1 review
0 helpful votes
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July 2nd, 2020
Verified purchase

Have ordered 3 suits from cupshe so far and have not been disappointed!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Melani, your recognition of our swimsuit is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!

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From the business

Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.

Company Representative

Thumbnail of user mikez23
Amanda D.
Manager
Typically responds within 5 hours

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