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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
Made a few purchases here all sent authority to leave parcel as requested until my last purchase I spoke with customer support to request this and she basically didn't want to do my request and cancelled my order which I'm still waiting for my refund of $278.60, I then stupidly repurchased my order spending another $278.60, and I emailed customer support requested authority to leave parcel, she assured me this has been done though when I got the email this had been shipped it was marked signature required I again contacted customer support she again assured me that this had been done today I received a text message from global express my order is out for delivery if I'm not home I will be updated with in 24 hours where I can pick up my parcel my closest depot is 45 minutes from me which due to injury I can't drive too, not happy with these liars and frauds at all they also tried to offer me a $10 voucher to compensate their mess up they can keep it because I won't be shopping here again, ive unsubscribed from their emails
I still have not received my $278.60 refund from Cupshe, avoid this company
The sizing of their swimsuits are very much off. I wasted money ordering a multitude of items because they were cheap and they were all too small. Fix this!
Dear customer, we are sorry to see that this experience did not meet your expectations.
Most of our swimsuits are true to size. You can refer to the "size guide" on each product page to check the detailed measurements. If you have an issue with the selection of sizes next time, we suggest you contact our customer service for some advice. Meanwhile, our team works hard to make swimsuits consistent with the size guide, which is based on the average customer's body figure.
Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery is much longer.
Then I open my 'WHITE' T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour.
Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it.
As this is an error on their website listing why should I have to pay to return it.
After 4 days of endless frustrating emails where the Customer service team just don't appear to understand they must take responsibility and they only communicate for a small timeframe each day, often starting a completely new thread in the conversation.
I'm now offered a voucher to cover the return postage for when I shop again.
I don't want to shop at Cupshe again after this experience. I can't trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of you have anything at all go wrong, they're a nightmare to get anything sorted out.
Dear Julie R., we wanted to reach out to inform you that our relevant department has been diligently working to address and resolve the color discrepancy issue you experienced with your recent purchase.
We understand the importance of ensuring that our products meet your expectations, and we sincerely apologize for any inconvenience caused by this matter. As a gesture of goodwill and appreciation for your patience and understanding, we have processed a full refund for your order. Additionally, we have also issued a coupon as compensation for the inconvenience you have faced. The refund amount has been credited back to the original payment method used for the purchase, and the coupon has been sent to your registered email address.
We want to express our gratitude for your continued support and understanding throughout this process. Your satisfaction is our top priority, and we are committed to providing you with the best possible experience.
It is impossible to return items. The site doesn't work for returns, And what's worse is that there is no help from customer service. No one answers the phone and I've written three emails in which none of them have been returned. I will never order from this company again!
Dear Kathleen, we are sorry to see that this experience did not meet your expectations.
Generally speaking, our customers can submit a return or exchange request on the website within 30 days after receiving the order. The reason for the site not working may be that you entered the wrong order number & wrong email address, or you encountered an internet issue when you initiated the return from our website. Please make sure to enter the correct email address or order number and try again later.
In addition, there is a large number of customers' requests every day. It may take some time for you to wait for our response due to the peak season. But we promise to respond to every request within 24 hours by email. Please also kindly check your spam folder at the same time since the email sent by us can be considered junk mail. That happens now and then. If you don’t mind, we recommend our Chat service to you, customers usually get a response in a few minutes here.
What's more, the hotline service is available from Mon-Fri: 10 am-6 pm (EST), in addition, there is a large number of customers’ requests every day, and you may get disconnected occasionally. However, you can leave a message after the tone, our agents will call you once we receive your message and to help you solve the problem as soon as possible. Please rest assured that it's our constant goal to further improve all areas of our services, which includes customer service response rate.
Finally, We would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
The clothes are cheap. They are made for short people or people who don't mind dresses showing their bums. When you return your items you have to pay money on each item so you work get the full refund of each items. You also need to pay a 15 dollar fee for a shipping label. It's ridiculous. No one else does this. Garbage brand. Garbage clothes.
Products used:
Out of 300 dollars worth of clothing I kept 1 dress and 1 bathing suit
Dear customer, we are devastated to hear you had such a bad experience with us. However, we can't find your order information in our system according to your name. Please provide us with your order so that we can understand your situation faster.
Firstly, it's a great pity that our product's quality with the material did not meet your expectations.
Our suits are meant to last through long-term wear and tear, and you should not have to experience these quality issues with your swimsuit.
We have been working hard to provide higher-quality products so many years.
If the item has a quality issue with the material, we need a photo to verify the problem and offer the best solutions for you.
Secondly, since the design department considers customers of different body types and styles, we offer products for every body type and preference, so you can have multiple choices.
We offer adjustable shoulder straps or strappy swimsuits and dresses for tall people, we also have a full bottom section on our website and app, where you can find the most suitable products for you.
Thirdly, the return shipping fee is charged by your local post office and decided on the weight and height of your parcel. As you know, it is stated on our website that we don't offer free returns at present. Then we will forward it to the logistics providers in the future to optimize this problem.
In addition, in order to meet customer needs and save customers time, we provide a variety of return policies to choose from.
We would try our best to optimize the procedure and continue to work on improving the overall shopping experience for all of our customers.
In order to save your request more quickly, we have sent you a message inviting you to fill in your order information for our follow-up communication.
Cupshe wishes you happiness every day.
Kindly check and respond once you received it.
The bathing suit was pretty, and the dress was nice. However, as a plus sized girl, they do not cut their plus sized items for plus sized girls. They unfortunately just make it bigger without considering how plus size women are shaped. Hence, stick to vendors who make clothes specifically for plus sized women.
Worse, I never wore the items, left the tags on them. My BF took me on trip to Mexico (why I bought them) and upon my return, I was very busy with work. I forgot to process the return. I missed the 30-day window. But what is worse, they did not even offer a store credit. I would have given my niece my store credit. Better vendors offer at least a store credit. People have busy lives, with jobs, etc. I think it is a poor policy. No matter how cute the swimsuits may be, on principle, I will not give them my business again.
Dear Kelly, we are so sorry for letting you down on this occasion. We do input a lot to provide all Cupshe customers with better products and take the design of plus sized swimsuits very seriously. Regretful that Cupshe suits didn't work for you. We will be sure to reflect to our product team and try our best to make improvements. Return and exchange are welcomed within 30 days from delivery, which has been displayed on our website. But we also understand things happen and we can offer some days extention if contact us within 30 days in advance. Please accept our sincere apology for bring you such an unpleasant shipping experience. Finally, we have sent a message to you about this issue, hope we can help you to solve the issue smoothly. Please kindly check it later. Wish for your kind understanding and support.
I've been emailing for 5 days about returning my items (which are totally cheap quality and don't fit right) and nobody has responded to any of my emails. I keep getting automated responses that someone will get back to me. Horrible customer service.
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
No customer service number that hasn't been disconnected. Waited 7 days and my product still has not been shipped. Contacted Zendesk who claims they have nothing to do with this company even though all correspondence has their name on it.
Hi Staci, we promise to respond to every request from our customers within 24 hours, and we are also acting that way. Meanwhile, we found your package will be delivered on Mar. 22. For more details, our agent has sent an email to you, please kindly check it.
Contacting them is almost impossible. I have emailed for a return on the items that do not fit and they are being difficult. How is this an actual company. I don't understand how so many people can give good reviews - probably all fake. I want my money back.
Sorry for your any inconvenience.
Could you please tell me your order number?
We will fix your problems.
Cupshe works very hard to make the return process long and cumbersome. They clearly do not want their merchandise back. The bathing suits I ordered did not fit. When I tried returning them, they offered me a partial store credit and said I could keep the merchandise. Why would one want to keep merchandise that doesn't fit and spend more money trying again? After about 5-6 emails back and forth, I finally offered to pay my own return shipping for a 100% refund. The return delivery was confirmed through UPS a few days later and now going on three weeks since without seeing a refund posted to my account. If you must order Cupshe merchandise, I recommend trying to go through amazon so that you can return the items. I will not bother ordering from this company again either way.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.
Kindly email us in case of any problems.
Please believe me when I say do not order from Cupshe! With so many other retailers to choose from, don't succumb to this one - it is tempting because you see the cute swimwear on Pintrest and it is reasonable priced. I ordered 5 suits, paid express shipping and when received late, the inner bags had Chinese stamps - the items come from china and there is a middle-man distributor. I had to return 3 suits because they were not as pictured. Well, many emails exchanged, offers for 140% store credit, etc. it took an arm and a leg to get my money refunded. The customer service is terrible - they don't even make sense in emails and I repeatedly asked for a supervisor and never got one. I actually had to file a dispute with PayPal to resolve. I finally received my refund. Trust me, do your research before you buy!
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.
I wish I had read these reviews before I purchased, but add another one to the list! First, it took 3 WEEKS for my order to arrive - in the states. I think we all do a lot of online shopping and this time frame is unheard of. I also am not satisfied with the fit of my suit - which was not on sale, and just like with everyone else, they are trying to offer me store credit or a partial refund. I can't believe this isn't more well known. I'll be putting reviews elsewhere to get this information out. Will NOT be purchasing from this company ever again.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any problems
I've been ordering from Cupshe since they began selling in US, about 10 orders of multiple items. The past 3 orders were of such poor quality I gave the products away. I returned my last order and they don't make processing a return easy. For these reasons I've decided not to shop there again.
Tip for consumers:
If you think you may return don't shop here. Also sizes have gotten smaller along with the quality. You should probably order a size up.
Products used:
none, both items on recent order were returned at my cost and I had to convince someone on "live chat" to send me the return shipping address. Then after it shipped I had to send them the proof of shipping receipt
Dear Barbara, your recognition for our products and customer service is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard to make improvements. Wish for your constant support.
I ordered well over a month ago. They say it shipped on Feb 27 but there is no legit tracking, just what they say. I'm very, very disappointed and it's not nice to steal from people. I will be reporting fraud with my bank.
Sorry for your inconvenience.
We cannot find the order under your name.
Could you please tell me your order number? We will check the order status for you.
I've ordered from Cupshe many times and most of the time I'm satisfied enough to keep the swimsuits, since they are so reasonable. This time my daughter used her birthday $ so I went through the process of returning one swimsuit. This company has no phone number so all communication is through email. There must be a time difference because they would respond the next early am. Finally after many emails they approved the return and I was "so called" credited. I waited for a week to see the credit and it never showed up. I then start again the email communication which is so frustrating! They send me verification that they credited some account ending in a random number. I sent them proof of the correct card number and amount but there response was "sorry, we already refunded so we can not help you".
Just know when ordering from this company, don't go to the hassle of returning. They will come up with a bogus account number to issue a refund.
Hi, Cynthia. Sorry for the technical issue. We have contacted the relevant department for the issue. Once get the result, we will e-mail you. Please kindly check your email then. Thank you for your time.
Ordered 11 bathing suits in hopes that some fit because they advertise that they have an easy return policy. I have been emailing them since April 7 and still no response. Do not order from here unless you dont plan to return!
So sorry for your any inconvenience.
Could you please tell me your order number?
We will fix your problems.
I ordered on March 4th. It's been over 20 days and the status of my order has not budged from "Label created" on FedEx. I emailed Cupshe about this and they have not responded to me. If Cupshe is still not going to make things right by not delivering the order, I cannot wait to get my money back by filing a claim with my bank.
Here are Cupshe's and FedEx's order-tracking pages. Note how they differ from each other -- literally not on the same page in terms of delivery. I think it's a no-brainer to trust FedEx's information more.
Even with the success stories out there with Cupshe, better safe than sorry and don't support the company at all.
We do apologize for your inconvenience.
Your original order was lost. We had arranged to resend the package to you.
Now the package delivered to you.
So sorry for the delay and trouble again.
Suits are cheap, and customer service does not respond to emails. There is no way to reach them. I even tried the "chat" feature under contact us. I have been trying for 2 weeks to get a response regarding a return.
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
I ordered 6 swimming suits and all of the bottoms were too small. I'm not a big girl, but the bottoms barley covered my my booty crack. I had checked the return policy prior to purchasing and it turns out their policy posted on their website isn't accurate. They don't a full refund... 45-75% back plus you have to pay $26 for shipping alone.
I do not recommend this website and think they are not upfront about the way they conduct business. Definitely disappointed.
Dear customer, sincerely apologize for your inconvenience.
If you return the items, we will offer you a full refund.
Could you tell us your order number? Our agent will contact with you.
Kindly email us in case of any queries. Any further questions, please let us know.
Do not order anything directly from their website! Their swimsuits look cute, but are made completely overseas. The package comes from I don't know where because I can't read the Chinese or Japanese on the bag. There is no packing slip enclosed so when you email to get the address to return any items they asks for a bunch of information like the product code and the skew number that would be on a packing slip if there was one. Only for them to take days to get you back an actual address where you have to pay to ship back across the world! If you want to try them I think they sell on Amazon now so do that! At least then when you end up returning items, and you will, it won't be such a hassle!
Hi Tara! We’re an online store based in US. Except the warehouse in US, we do have other warehouses elsewhere like China. Meanwhile, we stick to uniform standard to guarantee the quality, no matter where the suits come from. Furthermore for returning, we need double confirm with you the product names or SKU codes of the suits which need be returned to calculate the refund accordingly. Also for return address, we have return warehouse in several countries such as US, United Kingdom and Australia and etc. We do respond to requests from our customers within 24 hours, and offer options to meet different demands. It may take some time. We’d keep working hard to optimize our return policy. Would you please provide us with your order number for further check and assistance? Wish for your kind understanding and support.
Okay, so I've sent 4 emails to Cupshe, that have not been acknowledged, but they reply to my review on Sitejabber, claiming not to be able to find my order. I call BS! My order# is *******. They certainly didn't waste any time charging my credit card. I feel sorry for for the people (person because they're obviously short-staffed) that work for Cupshe customer service. They must get blasted with negativity and hate on a daily.
Tip for consumers:
Don't order from Cupshe.
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
This company is based in Hong Kong (which I had no idea until I ordered), I ordered my wife a few bathing suits as a gift for our upcoming vacation. I ordered on a Monday evening EST, and the order didn't ship for over 2 full business days. 3 business days later, and the items are still in Hong Kong at a FedEx depot. I paid for express (3-5 business day shipping). When I chatted with Cupshe customer service, they were argumentative and offered no solutions, even saying that it's their policy to ship 1 business day after the order was placed... however it was actually 2 full business days, to which they offered no solutions or compensation for this order not arriving within their own 'guaranteed' timeframe. Hopefully the products are good, but the customer service is absolutely horrible, and clearly they don't care when/how you receive your products.
Dear Theodore, we understand you're frustrated and can certainly take a further look into this.
Firstly, we are a global fashion brand with a headquarter in Los Angeles. Since our inception in 2015, we're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable beachwear and resort wear.
Secondly, please allow us to explain that once your order is placed, it will leave our warehouse within 1 business day. According to your description, your order was shipped from oversea warehouse due to the lack of inventory. For all oversea orders, the tracking information will be updated when the flight arrives in your country. In addition, the shipping company will update the shipping information a little delay, thus, you may be confused, but actually, the parcel was sent out and it is on the way to you.
Next, we are sorry that the logistic cannot meet your satisfaction. Please kindly note that Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays.
We’re also working hard to ensure every customer get packages within the promised time limitation.
What's more, we set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. Your satisfaction is our number one priority. We're always looking at ways to improve our service so we'll take your feedback on board for the future.
Lastly, to look further into this issue, we sent a message to you. If you could get back to us with your order information we would highly appreciate it. Looking forward to your response.
Similar to other customers, the product itself is cute, but the return process is impossible. I provided the order number, tracking number, and even a screenshot of proof of return delivery. It has been over two weeks since the items were returned to their warehouse and customer service will not issue a refund because they "cannot locate the package."
Buyer beware. Do yourself a favor and find something similar on Amazon or Target.
Dear Nicole, sorry that our return process has not met your expectation. If the package was returned to the right shipping address, full refund will be made at once when necessary information is fully provided. And we can not find your order with the name: Nicole. Could you please contact service@cupshe.com with your order number? We will check it for you. Besides, we’d keep working hard to optimize our return policy. Wish for your kind understanding and support.
I ordered five bathing suits and would like to return three. Once I sent multiple emails asking for a tracking/mailing label, I've gotten no response. Very frustrating! It's not worth the hassle to buy bathing suits here. Look elsewhere!
So sorry for your any inconvenience.
Could you please tell me your order number?
We will fix your problems.
I made a mistake on my order and it said to call them within two hours and they would put it to rights, but the phone number, the email, everything is a false front. They will respond to your bad reviews to pull some cover up but you will not hear from them no matter how many times you call, email, facebook, instagram them. Just a warning to other shoppers to be more wise than me. Theres other local places that also have good deals.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Lee-ann, we regret any inconvenience or frustration that your experience has caused you.
Regarding your recent refund request, we understand the importance of ensuring that you receive the refund in a timely manner. If you have not received the refund yet, we kindly advise you to contact your bank directly. You may also provide the refund proof we have sent you to your bank for their investigation into your refund status.
Additionally, we have taken the initiative to contact DPFX courier regarding the delivery of your package. They have assured us that your package will be delivered directly to your doorstep. Please note that the message you received from DPFX is a standard notification from their system. However, please be aware that we are unable to control the automated system messages sent by the courier company. We appreciate your patience in this matter.
If, however, you encounter any situation where the courier requires your signature for delivery, please do not hesitate to contact us again. We will provide you with further instructions and assistance as needed.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!