I made a couple of huge purchases online for an upcoming cruise my husband and I are about to go on. I normally don't do online shopping, so when I do I am rather hesitant. The other place I ordered from awesome loved almost everything I ordered. Cupshe on the otherhand, lets just start with how long the delivery process took, nearly two weeks! And then I only got half of my order, and the other half the next day. Most of the items I have to send back because either defected, like a zipper on a jacket won't even zip up at all and the rest of the items well... they certainly aren't what I'd consider 'quality' to say the least. Most of them do have a funny smell, they run at least 2 or 3 sizes too small and the fit themselves just isn't right for any average sized or shaped person. (Unless you are very petite or in otherwords a small thin asian woman). In fact the items do ship from China because the barcode on the packaging is in Chinese writing. I followed the absurd, time saking and absolute ridiculous return process as required, sent detailed emails, with pictures of each item, along with the barcode on the clear packaging each individual item came in. I have not yet heard back and I am very concerned that I may just be stuck with all of these cheap, non flattering pieces of clothing I have absolutely no use for whatsoever!
DO NOT ORDER! SAVE YOUR MONEY! GO SOMEPLACE ELSE THAT IS RELIABLE AND ACTUALLY HAS GOOD QUALITY CLOTHING AND DECENT CUSTOMER SERVICE AND HASSLE FREE RETURNS!
So I ordered one of their bathing suits and picked my size based on THEIR sizing charts, which was way WAY off. I reached out to their "customer service" and was told I could not exchange because the item was on sale. Even though the item is still in stock as a large.
I am a 32DD - 34D and their line about 'try the model in for size' was a 36C which is total bs because there is no way she's a 36C. I considered ordering a large, but only changed my mind because THEIR sizing chart said that a 34D should be a small and a 36D a medium and 3 8D be a large. Well I'm not a 38 or a size 10-12 for their large recommendations. I'm a size 6-8. So I didn't want the bottoms to be way too big and unfortunelty trusted their sizing chart.
I wouldn't even be upset if they would just let me exchange for a large or get a different suit. I totally understand not all suits fit all body types and I would be happy to apply my store credit to a suit that could actually fit me. But now I'm stuck with this tiny bathing suit that barely covers my nipples. I'm serious guys I would NEVER wear this outside of my house bc it's barley covers anything. I would hate to see what the small looks like.
Seriously. I'm calling my credit card company to reverse the charge. This return policy is PREDATORY.
Sorry for your any inconvenience.
Could you please tell me your order number?
We will fix your problems.
What great customer service people... love every thing I have bought had to return 2x cause things didnt fit...
Dear Linda, many thanks for taking the time to leave us such a kind review. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Meanwhile, sorry that the suits don't fit you well and we have sent the information to related departments and try our best to make improvements. You can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions. We’ll keep working hard and live up to your expectation. Come back and see us soon.
Good quality suits for a GREAT price and AMAZING customer service. Probably won't ever go anywhere else to buy suits.
Hi Carmen, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. We'll keep working hard. Come back and see us soon.
Fast shipping, great quality and price!
So great to have two new pieces that don't break the bank!
Many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance and ensure every customer get packages within promised time limitation. Glad to know we hit the mark for you. Come back and see us soon.
I was extremely pleased by my purchase. The quality and fit of these bathing suits was perfect
Dear Julia, thank you very much for giving Cupshe a 5-star review. We are glad to know that you love our products. We are striving to make high quality products with perfect fit. We’ll keep working hard and live up to your expectation.
The refund exchange process is fabulous! Timely and in favor of the customer! Will shop here again~
Hi Jaime! To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. Cheers!
The swimsuits and clothing are of GREAT quality! I've had a few ill-fitting pieces, but the customer service is EXCELLENT and was addressed promptly!
Dear Danielle, many thanks for your recognition of our products. All of our products follow strict quality checks and our team is constantly making them have a better performance! We love hearing how helpful our customer service are. It's a pleasure to help out great customers like you!
Answer: Hi, as long as the items you want to return accord with our return policy, you can get a full refund.
Answer: Could you give me the order number? We can track the package for you. Our carrier have several days off which results in partial packages delayed. Sincerely sorry for that.
Answer: Hi, sorry that we don't offer standard shipping to United States Outlying Territories. So there is only shipping method to Hawaii-----express shipping.
Answer: Hi, could you plz tell us your order number? We will check if your order has been shipped out.
Answer: Hi, could you give us your order number? We will track your order.
Answer: Hi, we are an online store in US. Kindly refer to the shipping information here https://www.cupshe.com/pages/shippings
Answer: Could you plz give us your order number? We will check it for you.
Answer: S is well. Thank you for the question. Next time, please provide bust, waist and butt measurements in details as well as height and weight.
Answer: We think the L is okay.
Cupshe has a rating of 3.9 stars from 1,129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any problems.