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Cupshe

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Maryland
1 review
2 helpful votes
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So... here is my completely honest review of Cupshe. NOT SPONSERED OR INFLUENCED AT ALL BY CUPSHE! I was very skeptical of ordering from Cupshe. The suits were super cute, and the price just seemed too good to be true! But, I went against my gut feeling of, This is a scam! And began shopping in the site. Before I ordered, I made sure to check all of the reviews in each of the suits, and was concerned that most all reviews were very positive. Again, just too good to be true! A lot of the suits on Cupshe seemed very... little material? Very sexy looking! This was not what I was looking for! I wanted a bikini, but I wanted it too be high waisted. I didnt want to cover up completely, but definitely wanted to be modest! Eventually, I ordered three suits. (3 bikinis and 1 one-piece with cutouts) I bit my tongue, entered my credit card information, and placed my order. I selected the option for free shipping (5-7 business days). I was nervous when my credit card status showed that the company had immediately billed me, but there was no progress with shipping my order. The tracking number simply showed the package stuck somewhere in New Jersey. Theree days later, it was STILL stuck. You can imagine my surprise when I checked the status 5 days later, it was STILL not moving! I placed my order on a Sunday, and finally, a full week afternoon I had placed my request, I checked the order status to see that it hadnt yet shipped. At this point, I was expecting to have to cancel the whole thing and battle with my credit card company when I finally got the memo that my package had shipped! So... yes, it took longer than expected. (I got the package about 2.5 weeks after I placed my order) Considering I didnt pay for shipping, it wasnt that bad! I ended up loving 3/4 if the suits! I havent worn them in the water yet but the material seems to be of decent quality! Surprisingly, I highly recommend purchasing from Cupshe!

Date of experience: July 24, 2018
Amanda D. Cupshe Rep
over a year old

Sorry for your any inconvenience. We will try our best to improve the customer experience. If anything troubles you, please contact us.

New York
2 reviews
0 helpful votes
Follow Tisha K.
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I bought 4 suits in the proper size according to what they had posted. None fit well enough to actually wear in water and seem to be made of cheply. I reached out the same day i recieved them saying i would like to return them and i met there return guidline policy. They then replied with a 50% refund without sending them back or an 80% credit (none of which i will except being that none of the suit are wearable to me). This is complete crap that the product can not be returned and you recieve your money back, had they been truthfull on the website about the return policy i would never have purchased from them. STAY AWAY

This is what the website states... yet not what they will send once you need to return something
Return & Exchange conditions
Orders are able to be canceled and refunded before shipping.
Easy to initiate a refund or exchange in 30 days after delivery.
Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.
Items must be returned unwashed and undamaged.
As to bikinis, we only accept returning whole set of bikinis, both top and bottom, not one part.
Sales and clearance items cannot be refunded or exchanged.
If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.

Date of experience: July 6, 2017
Amanda D. Cupshe Rep
over a year old

Dear customer, sincerely apologize for your inconvenience.
Could you give us your order number?
Our agent will contact with you and solve your problem.

North Carolina
1 review
2 helpful votes
Follow Marissa A.
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I ordered 6 bathing suits from this website. As soon as I placed the order, without even receiving a confirmation e-mail the company charged my credit card. Okay, fine. A day later I received a confirmation e-mail claiming in incomplete sentences and broken English that it would take longer than usual to process and ship my items due to high volume. I immediately e-mailed the company customer service asking to cancel my order, as I was leaving for a trip in a couple of weeks and really needed the suits before that time and if that wasn't feasible I would like to just be refunded and not shipped the items. I waited a couple of days, still no response from customer service. I followed up yet again asking to cancel, still nothing. Finally, after about a week of "processing" and me trying to get in touch with the company over Facebook Messenger and e-mail (if you try calling the phone number it just keeps ringing and then eventually cuts off the line), someone responded back to me saying that unfortunately my order has been shipped and they were unable to initiate the refund. So I say, okay fine I will just return the items whenever it is I finally receive them. To make a very long, frustrating story short, they ended up only shipping 2 of the 6 items I ordered and gave me a fraudulent tracking number for the remaining 4. Told me that they would not allow a refund for the 2 that I actually did receive, I was only allowed store credit even though their website claims all unopened unused merchandise can be returned for a full refund. I ended up having to go back and forth with my credit card company to get the charges reversed. When my credit company called Cupshe to dispute the claim, Cupshe kept providing the tracking number for the 2 items that I did receive claiming that they had sent all 6 in that order. I was finally able to provide my credit card company with a copy of the electronic invoice that showed only 2 of the actual bathing suits of the 6 had I had purchased were actually shipped and delivered and they were able to refund me for the 4 that I never received. As for the 2 that arrived I ended up stuck with them. They are of extremely poor quality and material and the sizing is far from what you would consider normal. Please do not waste your time or money here, I wish I would have read reviews on a third party site prior to purchasing. I only read reviews on their Facebook page, which news flash, is run by them, and they only allow 5 star and raving reviews on their page. I myself attempted to post a bad review of their services and it was promptly deleted. This company is a complete scam and should be sued and shut down.

Date of experience: July 14, 2017
Amanda D. Cupshe Rep
over a year old

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.

Canada
1 review
0 helpful votes
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Great!
May 1, 2020

Purchased 2 suits same size but one a little tighter than the other but both nice.

Date of experience: May 1, 2020
Amanda D. Cupshe Rep
over a year old

Dear Christa Wideman, thank you for taking the time to leave us a review, we really appreciate it. We are sincerely sorry for the confusion that the same size of the suits have different fit. It’s mainly because of the different styles and material of swimsuits. For example, items with less revealing designs might be tighter than the conservative ones. We’ll keep working hard to make improvement. Come back and see us soon.

Georgia
1 review
0 helpful votes
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Awesome swimsuits
May 1, 2020

Every swimsuit I've bought has been beautiful and true to size. Great quality, colors and prints!

Date of experience: May 1, 2020
Amanda D. Cupshe Rep
over a year old

Dear Christy, thank you for your feedback and your lovely words about our swimsuits. All of our products follow strict quality checks and the size chart is based on accurate measurements of average women's bodies. In addition, we do dedicate to provide more variety of designs of our suits to meet our customers' satisfaction. Glad to know we hit the mark for you. Come back and see us soon.

Virginia
2 reviews
0 helpful votes
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Excellent company
August 1, 2020

Easy to use. Great support and quick shipping. I will be back to order more!

Date of experience: August 1, 2020
Amanda D. Cupshe Rep
over a year old

Dear Christell Schnell, your recognition for our website and logistics are greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon.

Canada
1 review
0 helpful votes
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Best suits!
February 1, 2021

Have shopped several times, always great service. Fit is great and comes exactly as pictured.

Date of experience: February 1, 2021
Amanda D. Cupshe Rep
over a year old

Dear Wendy, thank you for being a loyal customer of Cupshe and we really appreciate your 5-star rating. We are striving to provide high quality products with perfect fit. Our design department is also working hard to keep our products as consistent as pictured. As a company aiming to offer the best service, we’ll keep working hard. Looking forward to being of service to you again in the future.

Florida
2 reviews
7 helpful votes
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Never again
March 7, 2018

First off, a fellow mom friend of mine posted a picture of herself in the cutest swimsuit and I asked where she got it and she couldn't stop raving about Cupshe. The prices were fairly cheap so I browsed through a few suits and finally found the one I wanted to get. I paid 7$ to have it in 3 days and was glad to see it arrive on time.

Here goes the hell path that followed the moment I opened the damn bathing suit.
It REEKED of cigarettes, or something close to cigarettes. I'm not sure if it was the fabric or the damn bag but holy $#*!. It's like I was hit in the face with a pack of cigarettes. I tried the swimsuit on to see it lokked NOTHING like the picture. I looked at the size and realized it wasn't even the size I ordered. I ordered a large to play it safe and I got a medium.

I emailed customer service to inquire about making an exchange for a larger size because on my cupshe account (which I screenshot) SHOWS I paid for a large and it was their mistake. I never heard anything back for a week and I wrote them again. After almost another week, I got an email back saying I could not ex hange for a larger size because it was 2 whole dollars off the original price. 2! I began to explain they sent me the wrong size and in their policies, it states if it was something on their end, they would exchange it. I go back to look at my cupshe account to double check the size again, and it was literally changed to look like I ordered a medium! I sent both screenshots via email to cupshe and 3 weeks now and no response other than noticing they blacklisted me from their site and I no longer can access my account with them

STAY FAR AWAY FROM CUPSHE

Date of experience: March 7, 2018
Amanda D. Cupshe Rep
over a year old

Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.

Illinois
2 reviews
0 helpful votes
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All the clothes I've bought fit as expected. I'm 5'5 160lbs with DD. Love their clothes.

Date of experience: November 22, 2022
Amanda D. Cupshe Rep
over a year old

Dear customer, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again.

Pennsylvania
1 review
0 helpful votes
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I absolutely LOVE Cupshe!
March 4, 2021

I have purchased several suits in the past few months from Cupshe and I am always satisfied! I love the quality, fit and consistent sizing. All of my very favorite suits are Cupshe!

Date of experience: March 4, 2021
Amanda D. Cupshe Rep
over a year old

Dear Kelly, many thanks for your recognition of our suits. We are thrilled to have you as part of the Cupshe family for months now! We take every single customer seriously and are also committed to providing all Cupshe customers with high-quality, true to size and nice-fit products. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard.

Overview

Cupshe has a rating of 3.9 stars from 1,129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.

service
132
value
127
shipping
129
returns
117
quality
127
This company responds to reviews on average within 1 day
+50