• Cupshe

Cupshe

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Overview

Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.

  • Service
    128
  • Value
    124
  • Shipping
    126
  • Returns
    113
  • Quality
    123

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
50
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How would you rate Cupshe?
Top Positive Review

“Bon site”

Max g.
5/21/24

Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.

Top Critical Review

“Fit and Returns”

Heather P.
2/7/21

I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.

Reviews (1,142)

Rating

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Other

Reviews that mention popular keywords

customer service (448) bathing suits (223) store credit (53) return process (38) phone number (22) return address (9) return policy (81)
Thumbnail of user katiep70
1 review
1 helpful vote
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March 1st, 2018

I paid $15 extra to receive my package in three days in order to have them before my vacation. After five days my packages are still in China according to the shipment tracking and I leave tomorrow. I have tried to contact the company about being charged for late shipping and all I have been getting is automated email replies that do not pertain to my situation. They also do not supply a phone number to contact the company. Do not order from them! My order number is *******.

Thumbnail of user ekaterinaa3
1 review
0 helpful votes
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August 6th, 2017

I did my research on their website and read all the shipping and returns rules and regulations and decided to trust it. I bought three items and received my order confirmation right away. I knew it would take a while to get to me since some business days are for processing and then an additional some days for shipping. I received all my items within just 15 days and everything was as it was on the website. Isn't it great to receive items so fast.

Thumbnail of user coris4
Cori S.
3 reviews
0 helpful votes
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August 3rd, 2017

I did my research on their website and read all the shipping and returns rules and regulations and decided to trust it. I bought three items and received my order confirmation right away. I knew it would take a while to get to me since some business days are for processing and then an additional some days for shipping. I received all my items within just 15 days and everything was as it was on the website. Isn't it great to receive items so fast.

Thumbnail of user stacyr67
1 review
3 helpful votes
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March 25th, 2018

This site is TERRIBLE! I placed an order on 3/1, they say it was delivered with no legitimate tracking info., and you cant comtact them except through email, and they will not refund my money. Keep offering me a coupon for 100% of the product to re-order, so I dont have to return. Im not sure how Im supposed to return something I didnt receive? I dont want to re-order, they have my order number and know what I ordered, if they are a legit company they would just re-ship me what I ordered. Seems like a scam to me! I will be disputing the charge with my credit card!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry for your inconvenience.
We cannot find the order under your name.
Could you please tell me your order number? We will fix your problems.

Thumbnail of user claran31
1 review
0 helpful votes
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January 6th, 2021
Verified purchase

I have placed 3 orders so far. The first order delivered within 5 days and so did the third order. The second order however took about a month. I ordered two bathing suits. It took about a month to deliver ( but I was totally ok with it) since I didn't need them. I called customer service just to check on status to ensure the order was not lost and just delayed. The customer service person that helped me was extremely helpful and courteous. The quality of the product is excellent and the prices as well!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Clara, thank you for taking the time to share your experience at our shop. Usually, shipping carriers do perform out of our expectation sometimes, in a good or bad way. We are also working hard to ensure every customer gets packages within the promised time limitation and striving to build up a more convenient service experience. However, USPS is experiencing unprecedented volume increases of the packages and limited employee availability due to the impacts of the holiday season and COVID-19. In addition, Cupshe aims to provide customers with high-quality and low-cost products. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. Your satisfaction means a lot to our entire team! We look forward to serving you again soon!

Thumbnail of user jenniferb3031
1 review
0 helpful votes
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October 20th, 2021

I haven't received my purchases yet, but I made a mistake in my original order and ordered two of one of the items. I immediately went on the chat function and within minutes, they had adjusted my order and issued me a credit. Great job!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Jennifer, thank you for the 5-star review. Our customer service team is striving to help all of our customers solve their problems and reply to their requests in a timely manner. We are glad that you are satisfied with our customer services, our dedicated staff will be pleased to learn of your high praise as such a nice review. We look forward to serving you again soon!

Thumbnail of user jacquelinem162
1 review
0 helpful votes
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November 30th, 2018

I made the purchase of 5 swimsuits and I liked them a lot. It has good quality, the fabric is excellent and they all fit me very well. I had some doubts with my shipment and I wrote to customer service and the service was excellent, they answered me immediately and solved my doubts. Very good experience with my purchase. I recommend Cupshe! Thank you

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Jacqueline! Your recognition for our swimsuit and service is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!

Thumbnail of user morganf29
1 review
0 helpful votes
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January 19th, 2018

My one piece is made well and fits perfectly its so cute! I was hesitant when ordering but as soon as I got it the packaging was well thought and I was excited to try it on. The material was sturdy and the fit was true to size. It actually looked the same on me as the picture online so I was impressed! The price couldnt be beat for such stylish swimwear!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi,

Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.

Thanks again!
Cupshe

Thumbnail of user erinm350
1 review
4 helpful votes
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June 27th, 2019

I received my swimsuits and love them. One had a snag in the bust seam and customer service helped me quickly. My replacement suit was out of stock and a coupon was given for one that was in stock. Shipping was taken care of and no need to send out damaged suit. Now just waiting for new swimsuit to get here for out trip.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Erin, your recognition for our swimsuit is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. We promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you.

Thumbnail of user mollyp39
1 review
4 helpful votes
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August 1st, 2018

Do not purchase from this company.
This is not an ethical business. They will not accept returns! They make it so difficult that you just keep the suits.
I have notified my credit card company and they are reimbursing me.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry for your any inconvenience. We do offer return address for full refund. To save your time and money, we offered return options before you return items. Could you please tell us your order number? We do wish help you with your problem.

Thumbnail of user heatherr145
1 review
5 helpful votes
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May 14th, 2018

Buyers beware... I ordered about 12 swimsuits from Cupshe and wanted to return many as they did not fit. Their return policy on their website mentions that it's "easy" ---not true. At first they offered 50% back or a coupon which I wasn't happy with. Then they offered 80% of my money back. After going back and forth for a couple of days and agreeing to receive 80% back - they told me "sorry it has been over 30 days". I was so excited because they have a lot of cute swimwear and I told so many people about them but I'll be letting EVERYONE know not to purchase from them and I'll be reporting them to BBB. So shady.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry for your any inconvenience.
Could you plz tell us your order number? We will check your order for you.

Thumbnail of user laurenb202
1 review
0 helpful votes
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December 11th, 2018

I purchased 4 bathing suits from this website and it was my second purchase from them. I lucked out with sizing my first time around but my most resent purchase I received the swim suits and one did not fit correctly. I reached out to customer service and not only did they get back to me straight away they offered me a special code to the value of the bathers to redeem a new bathing suit. I did not have to muck around trying to send back the ones that did not fit and will now gift them to someone. I highly recommend this company and will continue to shop through them, the bathers are of good quality and if you have any issue with sizing they are happy to help, Which gives you peace of mind while shopping, they have a huge range and are right on trend. With sizing I recommend going one size up than your usual one.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi, lauren! Your recognition for our customer service and swimsuit is greatly appreciated. We’re sincerely sorry for what happened, and have sent the information to related departments. Hope the size guide can be more helpful soon. To meet the demands from our customers, Cupshe offers this options for exchange, to simplify/shorten the process. Gladly to know that works. Come back and see us soon. Cheers!

Thumbnail of user christab18
1 review
0 helpful votes
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March 30th, 2019

Great customer service! The bathing suits I ordered were beautiful, but just didn't fit my long torso properly. I emailed the company for instructions on what to do next, and received a truly hassle free exchange experience. I was given a 130% coupon for my exchange and was told to donate the suits that I couldn't use. I already loved the quality and price of the bathing suits I've ordered in the past, but this puts this company over the top for me! I highly recommend to all of my friends and family

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi, Christa.To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify the process. Gladly to know that works.

Thumbnail of user daynaj2
1 review
0 helpful votes
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February 21st, 2018

Suits are exactly as pictured and quality material! I instantly received shipping and tracking info and received my package within the designated time period. I ordered a suit that was a tad too small. They allowed me to keep that suit and give me a credit for what I paid for the suit. Thanks!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi there,

Thanks so much for your love and support for Cupshe!
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks so much!

Cupshe

Thumbnail of user mela108
1 review
0 helpful votes
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January 1st, 2022

Great product. Had a delivery glitch due to issue with incorrect address auto-populating when I placed the order. However when I sent an email (out of business hours), I received a prompt response with the necessary information to quickly sort out the issue. Would recommend this business (and product of course!).

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Mel, your recognition of our products and customer service is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We will keep making progress and presenting better products and service in the future. Looking forward to seeing you again soon!

Thumbnail of user courtniep
1 review
1 helpful vote
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July 4th, 2019

I ordered 3 suits and loved them. One did not for me the way I wanted so customer service responded fast and took care of it. I got my order fast and LOVE my swimsuits. I got tons of compliments and I can't wait to take them on vacation!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Courtnie, we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it! :D

Thumbnail of user cinnamond2
1 review
0 helpful votes
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October 18th, 2019

Tire shop here all the time and my return never had to do but this is the first time they had to let it very very well very pleased that happy with the overall experience with cupshe totally love them

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Cinnamon Dutton, your recognition for us is greatly appreciated. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.

Thumbnail of user monikat10
1 review
0 helpful votes
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February 2nd, 2018

I ordered 2 bathing suits and when I rec'd them in a timely manner, I found that they did not fit to my liking, although they looked great. They promptly proceeded to give me a credit to use towards a new order. I would recommend them to my friends.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hey there!

Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media.

Thanks again!
Cupshe

Thumbnail of user ericaa37
1 review
0 helpful votes
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January 16th, 2018

I was going on vacation and received my bathisuit in great timing except it was too small for my big top. Over all, it was beautiful, almost perfect. I emailed Cupshe and they gave my credit to order another one and rush it to me without having to send this one back. I was very impressed and super happy with the customer service!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Oh, hey there!
Thanks so much for your awesome review on the site. We are rejoiced that you enjoy our service.
Thank you very much.
Cupshe

Thumbnail of user cathym455
1 review
0 helpful votes
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October 16th, 2019

I am very happy with the quality of my purchases and they look exactly like the pictures.
One item was a little large on me and the customer service team have been extemely helpful and attentive in organising my refund. Overall very happy.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Cathy, as a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.

Thumbnail of user zoes34
8 reviews
40 helpful votes
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April 17th, 2018

I just responded that the response from a cupshe rep was helpful but it was not at all. Regarding shipping costs, I live in Hawaii and apparently shipping is free for the U.S. but a LITTLE fee for Hawaii residents. The only option available given was express at 17.00$. That is not a little fee.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi, the shipping fee depends on the different place and shipping method.
If you have any problem of your order, please tell us your order number.
We will check it for you.

Thumbnail of user christinal95
1 review
0 helpful votes
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February 26th, 2018

I ordered 4 suits on 2/19 and paid extra for 3 day shipping. I received an email 2/19 that it had shipped with a tracking number but the tracking number didn't work in any common carriers and the link they provide didn't work. I did not receive the suits as of 2/23 and emailed CS. They said it was delivered and to check with my neighbors and family and contact again if it was not found. I checked our home surveillance and it was not delivered. I asked them to confirm the carrier and tracking info and have not heard back and that was 3 days ago. Be very weary before ordering, especially if you have a timeline for needing the suits. My order #*******. I'll update if I get my suits.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

The tracking number of this order is 080023628487, courier is SF Express.
The parcel is still on the way.
Our agent replied you and please carefully check the info.
Have a nice day.

Thumbnail of user kylieb45
1 review
0 helpful votes
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March 23rd, 2020

I've ordered suits a few different times and the last time unfortunately the suits didn't work out... one simple email and I received a quick response and concern with how to resolve my issues! Long story short I was given a discount coupon code to replace the three suits I had that didn't work plus an extra for free and I didn't have to return my bad fitting suits couldn't be happier with that!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Kylie, thank you for taking the time to share your experience with us. Glad to know that our customer service has been of great help to you! We are always aiming to offer the best service to all Cupshe customers. In order to meet different customers' demands, Cupshe offers several options to simplify the process of return or exchange. Meanwhile, we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Wish for your constant support!

Thumbnail of user danyelled1
1 review
0 helpful votes
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June 16th, 2019

I needed to exchange a swimsuit, and I have to say the time spent helping me by the customer service reps went above and beyond. The responses were timely which made the entire process easier to handle.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Danyelle, we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Come back and see us soon. Cheers!

Thumbnail of user lauried343
1 review
0 helpful votes
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January 18th, 2023

I purchased a swimsuit. Very nice flower pattern. Higher waist type bottom. Bikinin style top. I saw it on Facebook. I ordered it. I like it but am not crazy about it because the top has zero support. So these swim suits are not suitable unless you have had augmented breasts surgery, or you are under age 40 and breasts dont require too much support. I will not purchase again. Unfortunate because most of the swimsuits are really nice looking. But do not support breasts bigger than 36B on someone over age 40.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, thank you for your recognition of the items. Your satisfaction is our greatest success. I sincerely wish you a sunny mood every day.
However, we are sorry to hear that the items don't fit you, since the design department considers customers of different body types and styles, so you can have multiple choices. We have many styles of swimsuits for customers with different breast shapes, if you are not sure how to choose the items before placing an order, please feel free to ask our customer service and get some suggestions.
Your feedback has been forwarded to related department and they will collect it for future product improvements.
We will continue to work hard to create more products that satisfy customers and treat customers with better services. Thanks for your loving and support.

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From the business

Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.

Company Representative

Thumbnail of user mikez23
Amanda D.
Manager
Typically responds within 5 hours

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