Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
Great quality, great price, and great customer service. One suit did not fit and working with them was a breeze. I would highly recommend them. I was worried about ordering a suit I could not see and try in in person but I was happy I tired them out. And the price can't be beat. I have ordered 6 suits now so far.
Right from the time I first visited visited the site till the time I ordered the cupshe-eternity-moment-print-one-piece-swimsuit for my sister and till it was delivered, the process was damn smooth. I really love the swimsuits and it was amazingly fitting to her sexy body.
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Thanks again!
Cupshe
I had not heard of cupshe before but my friend at college showed me. I had a hard time deciding on which one to get but I ended up with riddle story print, and I love it! It shipped fast and I was anxious to try it on and I really hopped it would fit and that I wouldnt have to send it back. It fit perfectly and Ive been extremely pleased with it. Definitely will shop here again! Worth every penny. Order #*******
Their sizes are off and they refuse to take any responsibility. I was charged $15 shipping g for getting my bikinies which were way off and they just were ignorent about it. They refused any assistance. Infact asked me to keep them and they would deduct $5 more off each item.! Like really? They don't fit me why will I want to keep them and on top of that spend more money. They refused to give me a return shipping label. So now I paid $15 for getting it $5 for shipping it back and all for nothing. So beware it's a hoax. Customer care is terrible. DO NOT FALL FOR THEM. They send automated replies most of the time. Half the time I hear replies are not even answers to your questions, they are just random.
Worst experience ever.!
Sorry for your any inconvenience. If you don't want to pay shipping fee, you can choose other return options. Could you please tell us your order number? We do wish help you with your return.
I have had been highly satisfied with the few purchases I have made with Cupshe. The very first time I bought from them I received my order within the time frame they gave me and I absolutely fell in love with the suit. This last purchase I made I received my order sooner than expected, however it did not fit. The options are to keep the suit that doesn't fit and receive a full refund but for their website only. (In my opinion isn't a bad deal.) Or pay to return your suit and receive a partial refund or they will send you a different size in the same suit. I chose to keep the one I received and then they gave me the full refund code to use on their website. So I bought a new one! I will suggest that when ordering online to just do the basic free shipping. Sure the time frame is longer but things happen in the process of shipping sometimes and if we are ordering out suits early enough then the time it arrives shouldn't matter! Prepare a head of time, don't procrastinate!
Hi Taliah! To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. Come back and see us soon. Cheers!
I order few times and I love the product and the service. I ordered some wrong size for my shape, but the service for return and exchange was excellent. I'm curvy woman and I love the one piece. The material is really nice. The price is perfect. I recommand CupShe
Dear Marie, thanks for the 5-star review. Your recognition of our products and service is greatly appreciated. Cupshe is striving to make excellent products with competitive price. We regret to know that some of your swimsuits did not fit. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. We are working hard to optimize the size guide and hope it can be more helpful soon. You can also contact our customer service team next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions. As a company aiming to offer the best customer service, Cupshe usually offers several options for return/exchange, to simplify the return process and meet different demands from our customers. Glad to know that works for you. Looking forward to being of service to you again in the future.
CUPSHE was amazing when I reached out to them about a bikini I ordered that was a little too big. I requested to do an exchange and they happily gave my a coupon to their app that allowed me to get a different suit and in my situation they didn't require that I return the original bikini. I highly recommend this seller with their great customer service and their cute, great-quality products!
Hi, Amanda. To meet different demands from our customers, Cupshe offers several options for return or exchange to simplify the process. Gladly to know that works.
If you've been to the site before, you'll relate well with what I'm about to say. When I first visited the site, I had no problem searching for what I needed. The swimsuits and the bikinis were laid bare such that youre sure of what you want. And the moment i ordered, it was exactly what i ordered that they delivered to me.
What they don't make clear is that the order will be coming from China. Once it arrives at US facilities, then will the tracker start moving. Also, miscommunication from the company just creates greater confusion, but the company is legitimate.
When inquired about the order, was told the order had been delivered but yet tracking had not moved since label was created. Please provide accurate tracking for order number: *******. This would be greatly appreciated or if possible, to cancel the order and issue an immediate refund. Thank you.
They are completely shady about their return policy. I read the fine print that said there was no refund on sale items, so I purchase bathing suits at full price. Not only was the quality poor, but the sizing didn't work. They are now trying to give me a run around with 75% store credit or 40% partial return. I will wait to see what they come back with, but DO NOT PURCHASE FROM THIS SITE.
I will be going after the full refund with my credit card company as well. Total scammers.
Dear customer, so sorry for the inconvenience. If the items don't fit, and you want a full refund, you could reply the customer service to ask for a return address. Any further questions, please let us know.
I ordered 3 weeks ago, paid for fast shipping, I only received 1 out of the 2 swimwear I ordered. I sent 2 emails To custumer service to see what was going on, no one ever respond to me. Still waiting for an answer. I don't recommande doing business with Cupshe.
All bathing suits I ordered were made to fit someone shorter than 5'7". Did they use any models of average height or taller for fittings? Clearly no. Did they make the straps adjustable for average height or taller women? Absolutely no. Furthermore the return policy is absolutely bogus. Couldn't get my money back for products that aren't even made to fit someone of my height properly. Will never order from them again.
Dear Nicole, we are sorry to see that this experience did not meet your expectations.
Firstly, we are sorry to hear that the products you just received were not a perfect fit. Cupshe embraces different figures. Actually. We are working with models with different body types, we've also posted some model pictures in different body shapes in the previous posts, please check our previous posts. Besides, we’ve spent years designing and perfecting the fit for diverse body types. We appreciate all the feedback received. Therefore, your request has been sent to our Design Team and will be reviewed and taken into consideration. Meanwhile, you can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions.
Secondly, we had just checked your order information and found that the items you bought are not allowed for return or exchange. Please kindly note that we have different promotions periodically, and some items will be marked as final sales during the promotion period in accordance with the rules of each promotion. Based on the return policy, items marked as flash sales, final sales & special sales are not eligible for returns or exchanges and will not be refunded.
Anyway, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Got two great bathing suits and one that wasn't for me. Return policies are not typical, but I preferred to send mine back for the full refund. They needed proof of shipment and tracking and then I got my refund. The clerk at the post office said they'd cover up the original address for me and forgot, so the package ended up back at my doorstep. I let customer service know since they were very specific about tracking and proof of shipment, and they said it was no problem and they'd make sure they received it. They were really appreciative of my update and let me know when they received it. An overall pleasant experience and great customer service.
Dear Laura, thank you for taking the time to leave us a review, we really appreciate it. We are happy to hear that you are satisfied with our customer service and shopping experience! Cupshe offers several options for return/exchange, to simplify/shorten the process, and only with a tracking number and shipping receipt for the returned package can we fulfill the return process and make a refund. In addition, we are glad that you loved our customer services, our dedicated staff will be pleased to learn of your high praise as such a nice review. We look forward to serving you again soon!
I ordered 3 bathing suits last month. Received them in a timely manner. When I received the package -- one of the bathing suits came damaged/missing a string that ties up the front of the bathing suit / and it was stained. This item also came in a bag that looked similar to a zip lock bag without the cupshe logo on it. It seemed to be an item that must have been purchased - worn - and then returned without the company inspecting it prior to sending it out again. Upon emailing the company -- someone emailed me the next day and said I could get coupon cash -- I said no thank you I would like a full refund. Well since then no one has answered me to get a tracking number to return these awful bathing suits even after multiple emails.
DO NOT ORDER FROM THIS SITE
Sorry for your inconvenience.
We cannot find the order under your name.
Could you please tell me your order number? We will fix your problems.
Okay so for 20$ and free shipping for a white swim suit I didnt have high expectations but wow this swim suit ended up so nice it looks like an 80$ swim suit. I got a small and feel like its true to size. Everything about it and the experience was great
Hi there,
Thanks so much for your love and support for Cupshe!
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks so much!
Cupshe
I ordered 4 swim suits, the site crashed multiple times giving me error codes (this should have been my first indicator to NOT ORDER!). The site also would not allow my saved password to access their site & made me to reset my password 3 different times. The 4 suits didn't fit properly, I emailed them through their cimicat d return process and keep getting emails with "better" options. First a 50% refund, or a couple to purchase more, NOT happening! An email most recently stated I could keep the suits for $5.00 each. They were not transparent regarding the Return Policy.
Feels like I'm being jerked around by a scam artist! Now I'm concerned about my credit card possibly being compromised after reading a few.of the reviews here. Do the right thIng & return our money! Make the return process easier!
So glad I found sitejabber.com! Too bad it wasn't sooner! Submitting to the BBB as well!
Sorry for your any inconvenience. We do offer return address for full refund. To save your time and money, we offered return options before you return items. Could you please tell us your order number? We do wish help you with your problem.
I recently ordered the Tropical Leaves Bikini set for my upcoming Mexico trip. I found it on Pinterest but was worried it wouldn't be a legit company. I read a ton of reviews and even YouTube unboxings to make sure it wasn't a scam. Everyone had great things to say and that's why I want to give my review as well! In case other find themselves in my shoes. The website was easy to navigate and they shipped so quickly! It arrived at home home in a week. The quality of the material was great and looked just like what I ordered. The price was even better and I can't wait for our trip! Considering ordering another suit before we go because I loved it that much. Hope this helps someone else! Order #*******
Hi,
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Here is a link to our best seller which can make your beach vacation or pool party much shinier and fantastic https://www.cupshe.com/collections/popular-style-gallery?icn=bestsellers&ici=navbar05
Thanks again!
Cupshe
Order number - *******
I love Cupshe! I only buy my bathing suits here. Awesome quality. They have bathing suits for every occasion in every kind of style. Shipping is fast and each suit comes in a nice little Cupshe bag. My favorite is the one piece Banana leaves( Sku CYY614) its so sexy but still super chic (little side boob action) I even saw it on a girl on TV! I've told all my friends and they love the suits too! Try them you won't regret it! I got 3 other suits this order One is high waisted and 2 small skimpy ones they are all exactly as described and what I was looking for... Thank You Cupshe!
Hi Kari,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
I bought 5 bathing suits from this company and read the return policy before ordering but they do not live up to what they say. None of the suits fit me so I tried to return them so I could get a smaller size, they offered me a 8.00 credit and then a 15.00 credit. Then they said I could order one bathing suit for no cost. This is unacceptable, when you state in your return policy that the suits can be returned you should live up to that. I read reviews after the fact and learned that everyone has had problems with returns. I was so disappointed that they didnt live up to their word. And the bathing suit they said they would send hasn't happened. So be very cautious if you choose to waste your money with these people.
Dear customer,
We're sorry that our products didn't meet your satisfaction.
I am sorry that we cannot find your order with current available information.
Could you plz tell us your order number?
We will exert our effort to meet the needs of our customers.
We will further assist your return request upon your response.
Thanks for your time.
Was very haooy with all three suits I bought, but one didn't fit so well. Cupshe did a great job with sending me an appropriate measure for exchange. I am waiting for that suit now, and I look forward to shopping with them in the future. Bathingsuit shoppinf at home is SO much better than in the store!
Hi Jennifer! Sorry to hear that one of the suit didn't fit for you. It's our pleasure to make assistance and offer easy and convenient service for our customers. Hope your new suit will work, and wish for your constant support! :)
I was hesitant to order a bathing suit online because I have a hard enough time finding something to fit me correctly in stores. I read such great reviews on Cupshe and the bathing suits were affordable, so I decided to place an order. I am so glad I did! Shipping was prompt (upgraded to 7 day, for it in less time) and my bathing suit fit perfectly! The quality of the suit is impressive, the style is top notch and for the first time in a long time, I have a bathing suit that I am actually excited to wear! I will order all of my bathing suits from Cupshe from now on! I am 51/175lbs and ordered size Large (order #*******)
Hi Lindsey,
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Here is a link to our best seller which can make your beach vacation or pool party much shinier and fantastic https://www.cupshe.com/collections/popular-style-gallery?icn=bestsellers&ici=navbar05
Thanks again!
Cupshe
I haven't received my package, but I've been trying to make contact with them and I keep on getting error messages. I've tried tracking down my package and again I get an ERROR message. I should had known this was too good to be true.
Sorry for your any inconvenience. Could you please give us your order number? We will check the order status for you.
Shipping is a nightmare! If you are ordering and need it by a certain date - don't bother! You will end up disappointed. SMH! It is unfortunate because the quality of swimsuits is actually good. I was going to refer my friends and actually purchase some more bikinis for the summer but I won't do that now. I'm going to contact the BBB, Sitejabber, and any other websites to give a bad review for this company. DO BETTER, CUPSHE!
At first I thought the prices were too good to be true for such cute clothes. I took a risk and ordered a bathing suit, and no regrets! It is my favorite bathing suit ever and I wear it WAYY too much. They are good quality and inexpensive. The only problem is they are a lot of the time out of stock with most sizes. Great purchase!
Couldn't be happier! Needed to exchange 3 bathing suits and it was handled in a timely manner. I received 130% rebate to purchase 3 new bathing suits that fit! The response time and professionalism was perfect!
Dear Michelle, thank you for taking the time to leave us a review, we really appreciate it. We promise that every request from our customers will be responded within 24 hours. It is glad to know we hit the mark for you. Cupshe usually offers several options for return and exchange, to meet different demands from our customers. Corresponding operation will be made once our agents get your request. We look forward to being of service to you again in the future.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe