• Cupshe

Cupshe

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Overview

Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.

  • Service
    128
  • Value
    124
  • Shipping
    126
  • Returns
    113
  • Quality
    123

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
50
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How would you rate Cupshe?
Top Positive Review

“Bon site”

Max g.
5/21/24

Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.

Top Critical Review

“Fit and Returns”

Heather P.
2/7/21

I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.

Reviews (1,142)

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Reviews that mention popular keywords

customer service (448) bathing suits (223) store credit (53) return process (38) phone number (22) return address (9) return policy (81)
Thumbnail of user michellet458
1 review
0 helpful votes
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March 12th, 2020

Couldn't be happier! Needed to exchange 3 bathing suits and it was handled in a timely manner. I received 130% rebate to purchase 3 new bathing suits that fit! The response time and professionalism was perfect!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Michelle, thank you for taking the time to leave us a review, we really appreciate it. We promise that every request from our customers will be responded within 24 hours. It is glad to know we hit the mark for you. Cupshe usually offers several options for return and exchange, to meet different demands from our customers. Corresponding operation will be made once our agents get your request. We look forward to being of service to you again in the future.

Thumbnail of user jessiem118
1 review
0 helpful votes
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November 1st, 2019

I ordered a bunch (and I mean a bunch) of cute bathing suits off Cupshe and sadly some of them didnt work for me. But the return policy is fantastic. Quick and easy. I got a reply within 12 hours of sending my email with steps to follow. So simple.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Jessie, many thanks for your recognition of our customer service and return policy. To meet different demands from our customers, Cupshe offers several options for return/exchange, to quicken the return/exchange process and save customers' time. Meanwhile, we promise that every request from our customers will be responded within 24 hours. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.

Thumbnail of user nicoles212
2 reviews
1 helpful vote
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November 29th, 2017

Great product but I did find the bra pads too big and it would have been nice to have the option to remove them. The first one didnt fit so I ordered another one and got a $15 credit. It would have been nice if I got a full refund instead. Hopefully the other one I ordered will fit better.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Nicole,
We are so happy to hear you love Cupshe products and Service.
Your priceless comments have always spurred us to ceaselessly improve our service quality.
Thank you for your fabulous review!

Cupshe Customer Service

Thumbnail of user yvonnet42
1 review
1 helpful vote
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April 25th, 2018

In case I'm the only one not built like the models for these swimsuits, let me tell you this suit is amazing for those of us with a "mom tummy." It's very flattering, especially with the subtle ruching on the sides. I walked out of the room with it on and my kids immediately oohed and aahed. Then my husband walked in and before I could say anything, he said "I really like that one." Thumbs up from all of us. Can't wait to wear this on a cruise this summer.

Thumbnail of user heathers1542
1 review
0 helpful votes
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December 24th, 2021

Although I was happy with the quality of the items I purchased, the fit wasn't right for me. I had purchased a tankini set in the summer and a dress earlier this month. I have a long torso, so the tankini top was shorter than I prefer. The dress was exactly as I expected, but it turns out my waist is thicker than I'd like to admit. Each time I contact Cupshe customer service via email and both times I received a response the same day. I was able to choose the return option that worked best for me and the transaction was complete within hours of me submitting my response. It could not have been easier or more convenient! I will definitely be shopping here again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Heather, thank you for taking the time to give us feedback. We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience. Looking forward to being of service to you again in the future.

Thumbnail of user jessicah399
1 review
2 helpful votes
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July 29th, 2019

Great experience with website! I ordered a bathing suit i loved then decided another one and when i got it i wasn't a big fan of it... i returned it without going to the post office which i think is awesome!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Jessica, as a company aiming to offer the best service to all Cupshe customers. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.

Thumbnail of user katiel65
1 review
0 helpful votes
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February 25th, 2018

I ordered 2 swimsuits on February 12 and they said the suits were shipped out on the 14th but I still have not received them. My tracking number from Fedex still says that they have not left to be shipped out, even though the cups website says they have been shipped. My emails have also gone unanswered. Order#*******.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry to hear that.
Your package may be lost during transiting.
We sent an email to you with our solutions, please check it.

Thumbnail of user qiuyuey
1 review
0 helpful votes
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November 30th, 2018

The products are in good quality, though the one-piece is kind of runs small. I usually in size small for bikini, and medium for one-piece, cause I have long torso. But I have to have large for one of the one-piece. Other thing are good. Also, the return process is kind of old-school, email back and forth is time-consuming. Hope they could make it work on their web by one-click. FYI, the return is NOT free, but they offer PARTIAL refund and you can keep the swimwear.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi, many thanks for your feedback. We’re sincerely sorry for what happened, and have sent the information to related departments. Hope the size guide can be more helpful soon. For return, sorry that our return process has not met your expectation. We do respond to requests from our customers within 24 hours, and offer options to meet different demands. It may take some time. We’d keep working hard to optimize our return policy. Wish for your kind understanding and support.

Thumbnail of user oliviac67
1 review
1 helpful vote
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January 17th, 2019

I was very pleased with the help from Cupshe's service team when I needed to exchange a swimsuit I ordered from their website. Instead of having me go through the hassle of an exchange, the told me to keep the swimsuit and sent me a coupon code worth $28.99 (more than I even paid for the original swimsuit I was trying to exchange) and told me to purchase another one! The inosovual I was exchanging emails with on this matter was timely, polite, and extremely helpful. 5 Star service rating from me!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Olivia! Your recognition for our service is greatly appreciated. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. Come back and see us soon!

Thumbnail of user danag60
1 review
1 helpful vote
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February 2nd, 2018

I was super nervous to order online without trying on but I took the plunge & glad I did! Great quality, fast shipping & fit was perfect overall. One of the suits isnt the best on me so Ill exchanve that one (it for just looked funny on my body type) but the other three are perfect!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hey there!

Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media.

Thanks again!
Cupshe

Thumbnail of user taylorm101
1 review
0 helpful votes
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May 25th, 2017

I ordered a suit by the size chart and it didn't fit. I email the company to exchange the size and was told I could not exchange for a different size. At best, I could buy another suit for a 90% refund. So I paid another $5 dollars for a larger suit. I checked my order confirmation email and saw it again was sending a suit two sizes too small! I contact the company immediately via email. They said they will not exchange the size or give me a refund. The customer service is terrible. I can only speak to a rep via email, and the reps do not know english very well. At this point I don't want the suits I would return both, unworn in the same condition they were sent to me. Poor customer service and poor quality.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, sincerely apologize for your inconvenience. Your order was shipped, so we couldn't change the size for you at that time.

Thumbnail of user chrisp202
1 review
3 helpful votes
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May 17th, 2017

I have read so many negative reviews and have decided that it's time for a review from a happy customer. I do not work for the company, and I do live in Canada. I have placed 4 seperate orders in 2017 with Cupshe and I have been very pleased with the merchandise I have received. Fabric and workmanship were better than expected and everything fit perfectly. It is important to remember to order 2 sizes larger than your regular size. I allow 6 weeks for delivery. Customs inspections can delay delivery. I WILL CONTINUE TO ORDER from them

Thumbnail of user lucyg34
2 reviews
5 helpful votes
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April 2nd, 2018

CUPSHE posts fake reviews and deletes any bad ones. Ive not even had an apology for the terrible customer service I received. I ordered a swimsuit in jan and chased its arrival. In Feb they said it was lost and asked if I wanted it resent. I gave them the benefit of the doubt and asked for it to be resent knowing I had a holiday this week. I chased and chased and Just had a reply saying can I resend my address. Totally missing the next holiday I want it for even if Im prepared to wait. Im not. I posted a comment on their Instagram page. Insta-ntly deleted and zero apology. Dont fall for the hype!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

We do apologize for your any inconvenience.
Your package was lost during the shipping process.
And now our agents have refunded fully to you.
Thanks so much for your feedback. We will try our best to improve our service.
Greatly appreciate your kind understanding.

Thumbnail of user kristinad37
1 review
2 helpful votes
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June 14th, 2018

I purchased 3 swimsuits (according to their size chart) and only one out of three fit. Which means I CANNOT wear the two I purchased. But their ONLY options are to get a 100% Credit (in which there is no guarantee that the next set will fit AND you cannot get another refund if they do not fit with a credit) - or, you can take a 50% refund and keep the suits. What good does that do to me? The suits dont fit and I dont get my money back.

Terrible policy and not clearly states in their website. Wouldnt recommend to anyone or ever purchase again.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry for your any inconvenience. We do offer return address for full refund. You can sent your package back to get a full refund. Could you please tell us your order number?

Thumbnail of user stephanieh165
1 review
0 helpful votes
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January 24th, 2018

My order number was *******. I purchased 6 bathing suits on that order, I received my shipment within a week and everything was good quality and fit great. I read a lot of other reviews on the site which helps me determine what size and if it will be a fit that I will like. This was my 2nd order with Cupshe, I had ordered 3 bathing suits last year and it was also a great experience. I will definitely be ordering again and again!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hey there!

Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media.

Thanks again!
Cupshe

Thumbnail of user amyc385
1 review
2 helpful votes
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October 12th, 2018

I bought two suits for my daughter. They did not fit, so I emailed to get return information. Was told I could keep the suits (did not want) and they would give me 120% coupon for another suit or 50% refund and I could keep the suit. I told them neither were an option and I would pay to ship the suits back. After sending the suits back and waiting for a refund, I finally emailed again a month later. They gave me the run around and then said they would refund. I am still waiting! Ridiculous. The suits were cute and good quality-but they didn't fit right. Horrible return expeience!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi, Amy! We are sincerely sorry for what happened. We welcome to return or exchange in 30 days on receipt. If you have returned items as requested, we will definitely refund you. If we refunded you but you didn't receive it, please contact our customer service for transaction record so you can check with your bank. Could you please tell us your order number? We do wish help you with your problem.

Thumbnail of user kirstenr6
1 review
0 helpful votes
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December 12th, 2017

I was skeptical in the beginning to buy as customs in SA are very strict, took a few months but thats normal for international shipping, quality is great ans size fit perfectly for once in my life buying online. Very happy with CUPSHE will definitely buy more stuff!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Kirsten R.,

Everyone at Cupshe feels very pleased with this wonderful review. We rejoice that you enjoy Cupshe products and service!

We will continue to provide high-quality items and service at a competitive price.

We hope that we can see you here again soon.

Cupshe

Thumbnail of user kims397
1 review
0 helpful votes
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April 19th, 2018

It is beautifull! Really elegant and comfy.
I was looking for a bikini for spring break and it is still in perfect condition today, I use it every time I have the chance, i will definitely buy more in the future, really pleased with my purchase.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hey there!
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe

Thumbnail of user mv75
1 review
12 helpful votes
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April 6th, 2018
• Updated review

After seeing my poor review here on Sitegrabber, Cupshe posted here that they would be happy to help if they had the order number. I provided all of the order details as requested and I never heard from them again. I contacted my credit card company for a chargeback because they never refunded my money after I returned the swimsuits to them. Scam, scam, scam! Stay away from this company!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

We're so sorry for the trouble.
Since you returned all four items to the address on the package, could you please offer us the return tracking number to check the tracking information?
Our warehouse didn't find your return package.
Greatly appreciate your kind understanding and cooperation.

Cupshe is a scam
March 31st, 2018
• Previous review

Buyer beware. Do not order from this company. They take your money and they you are not allowed to return the items if they don't work out. Also know that the order ships directly from China so it takes forever to arrive. And then you can't return it. DO NOT BUY FROM THEM. Scam, scam, scam!

Thumbnail of user joleenp4
1 review
2 helpful votes
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January 6th, 2021

Good for you if you have a good experiences if not you will end up with 100's of us that have had the absolute worst experience. They talk a good game but it's all smoke and mirrors. IF you get your subpar quality products your lucky and if you need to return-well good luck. They will try to put a positive spin on all the bad reviews but blame their customers. Your better off with Venus or Zappos. I will not go into details of my 3 week ordeal but trust me you will want to go elsewhere. My unworn product will be brought to goodwill tomorrow for others to enjoy as it brings me no joy to own anything from this company. I'll eat the investment. That's how bad this company is to deal with.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Joleen, thank you for bringing this matter to our attention. We found that our customer service has already made the full refund of your order. We are sorry for this inconvenience and empathize with your frustration. Firstly, please accept our sincere apology due to logistics. To meet your satisfaction and expectation, our team has been trying our best to build up a very convenient service experience. But unfortunately, USPS is experiencing unprecedented volume increases of the packages and limited employee availability due to the impacts of the holiday season and COVID-19. Under this circumstance, your order was influenced and delayed. We sincerely apologize for the logistics didn't work as excepted. But please rest assured that your parcel was on the way to you. So in order to ease your concern, our customer service offered some compensation for you. However, it seemed you were not interested in them. Secondly, we found that you received your parcel when you came back from your vacation and you didn’t want your parcel anymore. We also agreed to cover the shipping fee for return. So except for making a full refund of your order, we need to ask for your PayPal account to transfer the shipping fee. Sorry for the trouble made. Thirdly, we are also sorry that our products cannot meet your expectation. We have submitted your feedback to our related departments and will optimize our products. We also always looking at ways to ensure a great customer experience and minimize any discomfort as much as possible. Your feedback allows us to prevent such errors in the future. Thank you for your understanding and patience.

Thumbnail of user ashleyv32
1 review
2 helpful votes
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September 23rd, 2017

Sizing is alll over the place and they will NOT let you return. I have sent SEVEN emails asking for a refund and they continue to email back offering me a partial store credit?! I have expressed my frustration and each email I have explained I do not want store credit and that I want a refund. And then they will email me back the same thing. I am SO frustrated. What a waste of time and money!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any problems

Thumbnail of user opheliaa3
1 review
0 helpful votes
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September 18th, 2020

Great service. Great products. I ordered 2 suits and one was to small and the return service was so easy and the next suit was here in less than 10 days. Quality made and very colorful. Love my new bathing suits.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Ophelia, we are glad to know that you love our swimsuits and our customer service has been of great help to you! Sincerely sorry that the suit is small for you. Meanwhile, we are aiming to offer the best service to all Cupshe customers to quicken the return/exchange process. In addition, we are also working hard to ensure every customer get packages within promised time limitation. All of our products follow strict quality check and we always aim for our products to meet our customer's satisfaction.We continue to strive to be super speedy, convenient and have the best quality results. Looking forward to hearing from you soon.

Thumbnail of user cheryll146
1 review
1 helpful vote
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April 23rd, 2018

I was skeptical about buying online because things tend not to fit me properly. But this set is amazing! The material is soft and sexy and it fits like a glove.
I was worried that my boobs (34DD) wouldnt fit into a medium but it fits perfect! Highly recommend! And another amazing things about this store is they delivered the product just in time.

Thumbnail of user stacyj57
1 review
0 helpful votes
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May 8th, 2019

I was somewhat surprised with how nice the quality of the swimwear was for the price. I ordered 6 swim suits with the mindset that they probably wouldn't be the best, but was surprised when I received them how nice they were! The sizing runs a tad small so order up.

Tip for consumers:
Shipping takes a little longer than I’m used to (amazon prime snob) but they arrived complete. Sizing also runs a bit small and if you’re large breasted size up.

Products used:
Swimwear

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Stacy, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.

Thumbnail of user susanw436
2 reviews
1 helpful vote
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July 11th, 2018

So, I am following up on my last review. I had written that I had ordered three suits and really liked them all but sent two back because I had ordered the wrong size. I was actually really happy with the one that I kept and decided it was enough. I sent the two back, and sent pics of upc and details and then also sent package with a tracking number like they instructed. I also insisted on a refund and not the other options. Everything went well and they received my package and I was refunded within a short time. I also really like the suit that I kept and the quality and feel of the material. My order looked like it came from China but I was amazed how quickly it arrived! I would probably order from them again. My opinion, my experience.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry for your any inconvenience. We do offer return address for full refund. To save your time and money, we offered return options before you return items. Could you please tell us your order number? We do wish help you with your problem.

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From the business

Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.

Company Representative

Thumbnail of user mikez23
Amanda D.
Manager
Typically responds within 5 hours

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