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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
I bought these bathing suits in two sizes to see which ones would fit better and the sizes are completely wrong. I sent an EMAIL why don't they have a customer service number is beyond me. But they sent me some generic message saying I didn't send the right information and that I will not get a full refund. They do not respond promptly at all and doesn't give you an address to return the items. This company looked great online but DO NOT SHOP HERE! WIsh me luck that they will send me an actual return shipping adddss and I get my money back... from what I see here it is highly doubtful. VERY DISSATISFIED CUSTOMER!
I ordered 2 swim suits for a vacation from Cupshe and I was not disappointed! Both were unique and fit great! I already have a few more in my "bag" waiting to purchase!
Hi Abigail, appreciate your recognition of our suits, and thanks for your strong support! Wish you have a nice vacation!
I ordered a number of swimsuits (Order number *******) having read on the website they offer a Hassle Free returns policy. However, upon trying to return my items, after multiple emails back and forth, I was offered the following:
-Hassle-Free Return: Don't worry about going to the post office and returning it to us. You can keep the items - we'll simply deduct $5 for each item you would like to return to cover our first processing fee. And the refund will be processed in 24hs. If you would like to choose this option, please confirm your payment account is still active.
- If you still prefer to make a full refund, please ensure that the product is unwashed or not damaged and then you can return the product to the us within 3-5 days, and let us know the return shipping carrier and tracking number. So that we can quickly process your refund once we receive the products. Unfortunately, we don't offer shipping label and not responsible for shipping back fee.
I picked the second option and paid the postage at the beginning of July, filling out the relevant forms for customs, however, I have still not received a refund. I have since been contacted by TNT regarding an export fee that I was never made aware of.
I have emailed Cupshe multiple times on this issue requesting a call back and continually receive emails which are generic responses; not responses to my emails.
Having spoken about my experience with friends, it appears the exact same happened to others and I will never use Cupshe again. Shame as I loved the bikinis!
Sorry for your any inconvenience. We do wish help you with your problem. Our agent has sent you an email, please check it.
I placed an order on Cupshe on April 12. I checked the shipping updates every couple days, but the package HAS NOT EVEN moved since then! It is said to be located in Jamaica, NY. I have emailed them TWICE and chatted with a representative online TWICE about this issue (I have to say, their customer service is quick and easy, but they don't give you the best answers). I understand the huge COVID-19 issue and how it can affect shipping and handling, but everytime I talk to someone on the online chat or over email, they always give me the same unsure answer: Our packages are shipped from overseas and due to COVID-19, our warehouse shipping is delayed blah blah blah. I researched the USPS updates on COVID-19, but they seem to have no problems with deliveries. So, where TF is my package? I'm starting to get worried that I'll never get it...
Dear Caroline, please accept our sincere apology for bringing you an unpleasant shopping experience due to logistics. To meet your satisfaction and expectation, our team have been trying our best to build up a very convenient service experience. But unfortunately, it was affected by the worldwide coronavirus. Due to the force majeure，your order would be influenced and delayed. We sincerely apologize for the logistics didn't work as excepted. As it was displayed on our website, it will take 1-2 business day to process and dispatch your order from our warehouse. Then, orders will be taken away from our warehouse. We have been working with USPS for a long time and we know that they are currently under great pressure. Both of us are doing our best to tide over the difficulties. Wish to get your kind understanding. Noticed that you have updated the review on other platform. Really glad to know that you are satisfied with the products you received. Looking forward to to being of service to you again in the future.
I have had an excellent shopping experience in Cupshe, I definitely recommend that online store, since everything I ordered arrived in the established time, they have an excellent presentation because everything arrives very well packaged, it seems to me a very professional page, besides everything I order comes from a very good quality and they are too kind when it comes to solving doubts, they have very original Bikinis styles, I love it very much!
Ordered two suits in September, using the size chart on the site. Suits arrived very quickly, but neither fit. One too small, the other too large. Emailed customer service, but after three days I still hadnt received a reply.
Thats when I went online and read all the poor reviews (my bad for not checking them first) about the hassle returning/exchanging items and not receiving full refunds. I was ready for a fight.
I then contacted them via Facebook messenger. The next day I received a reply, offering me a $38 credit to buy new sizes and I could keep the suits. My order cost $47, so I was not happy. Replied that I was happy to return the wrong sized items in exchange for correct sizes. After another 24 hours they came back, offered me a credit for the full amount and I could keep the unneeded suits. I took it, and immediately ordered the correct sizes.
I would have been satisfied, but my new order took far longer than the 10-13 days I was quoted. It took nearly 3 weeks for the order to arrive, and I had to hassle them for a tracking number when one wasnt provided initially. Now I have to try to sell the suits purchased in the wrong sizes.
Honestly, you can probably find suits just as good or better from more reputable sellers.
Dear customer,
We do apologize for your any inconvenience.
We checked and found that your new order delivered to you.
If you have any problems, please email us.
I received a prompt response and different solutions/options to my issue. Definitely reordering from here. Love the bathing suits and different size options.
Hi Lauren, many thanks for your recognition of our customer service and return policy. We promise that every request from our customers will be responded within 24 hours. To meet different demands from our customers, Cupshe offers several options such as Cupshe coupon for return/exchange, to simplify/shorten the process. Gladly to know that works.
So dissapointed! I got influcened to buy at the website by a youtuber because in her video she was sponsering Cupshe.
I never received my bathsuits, i sent 6 emails to customer service and without a respond.
I am going to sued them, because they are not trust-worthy and they pay youtubers so that they can steal money from more people.
Sorry for your any inconvenience. Could you please tell us your order number? We will check the order status for you. We do wish help you with your problem.
I like the bath suits although not all of the sizes are not true to size.
I ordered three bathing suits - all are size small. I am 5"3 and 112 lbs. one of the three bathing suits fit however two of them were too small.
I contacted customer service only to be told by CUPSHE that I cannot return the two bathing suits that DO NOT FIT and reorder the same suits in medium.
My recommendation is NOT to give CUPSHE a chance and DO NOT order from this company based on their no return policy. BTW - beware of fake responses from CUPSHe stating that they have a return policy. It's simply not true.
Dear customer, sincerely apologize for your inconvenience.
If the items does not fit, you can return to us.
Could you tell us your order number? Our agent will contact with you.
If you have any inquires, please email us.
You either get a coupon for future purchase or a 50% partial refund. I have no intention to ever purchase again. Unbelievable! Will never purchase from them again! Such poor customer service!
Tip for consumers:
Stay away!!!!
Sorry for your any inconvenience. We do offer return address for full refund. You can sent your package back to get a full refund. Could you please tell us your order number?
Cupshe was a good website for getting quality bathing suits for a cheap price. Their assistants gave sufficient options for returns and exchanges and they were great at replying to my emails.
No probably refunding my money! Great quality swimsuits at a great price. I hate the swimsuits did not work but, bottoms run too small. Not enough coverage for a 40 year old
Hi Selicia! Sincerely sorry to hear that the suits received didn't fit for you. You can send our customer service a request next time when you’re not sure about the size. We do input a lot to provide all Cupshe customers of suits with a better cost performance and keep updating new designs constantly. Glad to know we hit the mark for you. Come back and see us soon. Cheers!
I got a swimt suit. The quality was great but it didn't look good on me.
Customer service was really eager to help me and we resolve the issue with no hassle at all.
I will buy again with them.
Dear Rossana, thanks a lot for your recognition and support. We do input a lot to provide all Cupshe customers of suits with a better cost performance and also offer several options for return/exchange to simplify the process. Gladly to know that works.
Wonderful customer service! Wasn't sure how to return but I emailed and they got back to be right away. Also, super cute bathing suits, I'll sure be buying from them again
Hi, Becca! Many thanks for your recognition of our suits and service. We promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Cheers!
I purchased 4 swimsuits online through Cupshe. They arrived pretty fast but I needed to return 3 of them. 1 of them was too big (gaped in the back), the other one was horrible for big chested women, and last one was just ugly. When I looked up the return policy, little did I know I was about to have to jump through A SERIES OF LONG HOOPS to do a return!
Here is how you have to get your money back for a return;
1. Once you decide to do a return: Email them and tell them why. They will then DECIDE if they will allow you to return the items.
2. You have to email them back in 24 hours to tell them if you want to still return the items.
3. I had to email them again and ask where to USPS the items back to
4. Once I FINALLY received a shipping address, you MUST take a picture of your receipt, package, and shipping costs and email it back to them.
I WILL NEVER ORDER FROM THIS SCAM COMPANY AGAIN. THIS IS RIDICULOUS TO JUMP THROUGH THIS MANY HOOPS TO RETURN THEIR PRODUCT TO GET MY MONEY BACK!
Hi, Brooke. Sorry that our return process has not met your expectation. We do respond to requests from our customers within 24 hours, and offer options to meet different demands. It may take some time. We’d keep working hard to optimize our return policy. Wish for your kind understanding and support.
This company makes great suits true to fit with adorable designs and functional wear. Their customer service and delivery times are second to none. Cant say enough. HIGHLY RECOMMEND
Tip for consumers:
Go nuts have fun the suits are great and there are no worries
Products used:
Bikinis and one pieces
Dear Kaleigh, thanks for your great review. We are glad to know that your order was delivered in a timely manner and everything turned out well for you. We are striving to make high quality products with perfect fit. In order to meet customers' demands, we always strive to make our swimsuits have more options in styles and designs. Our design department also works hard to make swimsuits as consistent as the size guide. It is also our pleasure to provide great service to our valued customers. We really can’t wait to welcome you back to our website.
They waste no time taking your money, send you the wrong clothes and wrong sizes. Customer service is a joke and you wait months to get your clothes. The customer service is of zero help whatsoever, they say it's a "US based company" but the customer service people don't even speak English and you either get a disconnected phone line or sit on hold forever. It's another BIG SCAM TO TAKE YOUR MONEY AND NOT GIVE YOU WHAT YOU PAY FOR!
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? We will solve your problem.
THE CHAT PERSON TELLS ME THERE IS THREE OPTIONS IN REGARDS TO A REFUND. I LOOKED ALL OVER THE SITE AND SEEN THE PROCESS NOTHING ABOUT THREE OPTIONS. SO I PROCEED TO ASK THE CHAT PERSON AND THEY CONTINUE TO REPEAT THEMSELVES "I NEED TO KNOW OUT OF THE THREE OPTIONS ARE YOU CHOOSING". AFTER MULTIPLE TIMES ASKING WHERE ARE THE OPTIONS LOCATED ON THE SITE AND GETTING THE SAME RESPONSE, I DISCONNECTED THE CHAT. GAVE THE BATHING SUIT TO A FRIEND. AND IM ONLY GIVING ONE STAR BECAUSE I COULDNT SUBMIT MY REVIEW WITHOUT ONE
Dear Erin, we sincerely apologize for any confusion or disappointment regarding the return process. Cupshe usually offers several options for return/exchange, to meet different demands from our customers. And only with necessary information as requested can we fulfill the refund. Wish to get your understanding. After checked your username, we are unable to find your related order or chat record with us. Then, we send a message to you, and hope we can look further into this, please check it at your convenience. We would love to make every effort to turn your experience into something better.
I wish I could give zero stars. Customer service is horrible... HORRIBLE!... I ordered a week ago and my order still hasn't shipped yet... Only a packing slip has been generated... I need it by friday and I need it to ship today... I AM SO ANGRY!... I have sent several emails with no response... UGH!... SHIP TODAY! DON'T KNOW WHAT ELSE TO DO... I HOPE THEY SEE THIS AND CALL THERE WAREHOUSE AND TELL THEM TO SEND IT OUT TODAY... SHIP TODAY! SO ANGRY AND VERY DISAPPOINTED!
Dear customer, so sorry for your inconvenience. Could you tell us your order number? We will check it with the shipping carrier.
Love the material! Had to exchange for a mix and match option due to my top being larger than my bottom. The exchange was easy. Team was very helpful.
Dear Tara, thanks for your great review. Your recognition of our products and service is greatly appreciated. We use high quality material in our products. We are also working hard to provide more options in styles and designs for diverse body types. We regret that your suit did not fit well. We have options of mixed sizes for tops and bottoms. Meanwhile, to simplify the process and meet different demands from our customers, we usually provide several options for return/exchange. Glad to know that you are satisfied with the overall experience. Looking forward to being of service to you again in the future.
Great company - i had an issue with the size it was a little on the small size, customer service was prompt in helping me and went above and beyond to assist me - thank you team
Dear Nichola, thank you for the great review and for sharing your shopping experience. Please kindly note that the size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and we are committed to our customer service.
We hope to provide you with great service and support for years to come!
They always are so quick to help, and super friendly! I love the quality of bathing suits they have, I started buying from them during the pandemic and I won't buy em anywhere else now
Dear Madison, your recognition of our swimsuits and customer service are greatly appreciated. Meeting or exceeding our customers’ expectations is our ultimate goal. Looking forward to seeing you again soon!
Very responsive, great help with my swimsuit that didn't fit. They told me to keep and gave me a credit for the new order! Highly recommended. The swimsuits are great quality at a great price!
Dear Brenda, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Meanwhile, Cupshe offers several options for return and exchange to meet different demands from our customers. Glad to know we hit the mark for you. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Wish for your constant support.
The baiting suits I got were made well and I like them all. It's a little tricky sizing on the internet, but the customer service makes exchanges easy! I recommend this company and their products.
Hi, Brittany. Many thanks for your recognition of our suits. To meet different demands from our customers, Cupshe offers several options for return/exchange to shorten the process. Gladly to know that works.
This is the worst website I have ever dealt with and Cupshe should be shut down for their false advertising! I will never purchase from them again! NEGATIVE 5 stars!
Sorry for your any inconvenience. Could you plz tell us your order number? We will help fix your problems.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Sorry for your any inconvenience. We do offer our customers the full refund.To save your time and money, we offered return options before you return items.If you don't satisfy with the return option we provide, you can just return the suits back, and after we receive your package, we will refund you at once. Could you please tell us your order number? We do wish help you with your problem.