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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
Customer service and response time from Cupshe is remarkable. They are understanding and they truly want to make their customers happy. I will continue to shop here!
I ordered two swimsuits from this company for vacation 2 months ahead of time, the tracking for the package said it had shipped but it just never came. It showed up a week after I got back, totaling about 10 weeks. Then the fun began: the suits didn't fit. The instructions on their website said to just email them for returns, which I did and heard back quickly. But they didn't answer any of my questions about the return, just wanted me to tell them about how I liked the product. I emailed them back and forth about 5 or 6 times being very clear that I wanted to return the items. Finally they offered me a PARTIAL refund or in store credit, but they will not let me ship the suits back. I took a closer look at the packaging, these suits ship from GERMANY and it cost almost $80 to send me the suits. Their return policy is a SCAM to make you think that there are no risks with buying from them, but in the end I have two swimsuits that are too big for me and no way to return them. They refuse to give me return instructions and now that I have told them that I will not accept anything less than a full refund they have just stopped responding to my emails. I am obviously really frustrated about this but it has been such a waste of time, I wish that I had never ordered from them. As a new mom and a student he certainly don't have time to deal with crap like this, so here's your heads up to go somewhere else if you have a body type that is hard to get swimsuits that fit.
I saw these swim suits and thought they were so cute, and decided to try them out. The return policy looked straight forward, so I thought it would be okay to just try them. UNLESS YOU ARE SURE THEY WILL FIT, DO NOT BUY THESE! The suits did not fit, and now I am trying to return them. I am only getting automated responses, no information on how to return, and I don't know if I will actually get a refund. Rip off!
Received help in a very timely manner. Lots of different swimsuits to choose from too. I didn't like the fit of the first swimsuit and they told me to keep it and have me a coupon for 160%.
Dear Chelsie, we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement and produce more cute products. If you are dissatisfied with the products, please contact us. Cupshe offers several options for return and exchange to meet different demands from our customers, Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
I love the bathing suit that i ordered. It was true to its size and good quality for the price. Im definitely going to buy more bathing suits from this site.
I received an email on 2/11 stating that my order has shipped but cannot be tracked and still has not arrived! I will never order from this site again.
Order #*******
The tracking number of this order is LS667171856CN. You can track the logistics on USPS. It arrived at ISC CHICAGO IL on February 21,2018.
Please wait in patience.
Great Experience- my only feed back was that I wished they used compostable packaging. Order arrive on time, payment was no problem and the good i ordered were good quality.
Hi Mishka, many thanks for your advice and recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Besides, shipping carriers does perform out of our expectation sometimes, in a good or bad way. So lucky for you. We’re also working hard to ensure every customer get packages within promised time limitation. Wish for your constant support.
The size ran a little small. I was able to get a refund and reorder within days with ZERO hassle. Easy peasy. Will be making another purchase and will recommend!
Hi! To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
I ordered to bathing suits and was extremally disappointed. One was a halter top and it didn't even cover half of my boob. I will never order from them again
Not only does Cupshe have excellent clothing but they are also very manageable on the prices. I have yet to dislike something I ordered and I would recommend this brand to any and everyone
Dear customer, thank you so much for the support that means a lot to us.
I bought about 5 bikinis for my girl, after she picked 3 she really loved being a surprise gift for Her. I returned two and within a short while, I was refunded. Love cupshe
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Thanks again!
Cupshe
BEWARE! DO NOT ORDER FROM THEM!
Ordered a large order from them. Received package with suit missing. None of the suits fit. Emailed customer service to return and get refund for missing suit. They said they can refund me or I can select one of the two options:
Btw, before we process a return, we'd love to let you know of our two available return options:
"With no need to return the items back
- Cupshe Coupon: Your coupon will be full amount of the returned items.
- Hassle-Free Return: Don't worry about going to the post office and returning it to us. You can keep the items - we'll simply deduct $5 for each item you would like to return to cover our first processing fee. And the remianing amount will be credited back to your original payment account within 24 hours. If you would like to choose this option, please confirm your payment account is still active.
Let us know which option is best for you and we'll take care of the rest."
I proceeded to tell them I just want a full refund and then they have not replied back to me since. I started investigating and found many people had the same issue and even never received a package in the first place.
So sorry for the delayed response.
Could you please tell me your order number?
We will fix your problems.
The product itself is great but you better make sure you have the right size because returning an item and expecting to receive your refund is out of the question. I returned my suit the first week in June and still have not received my refund. I was asked for my order number Aug 3rd to get the process going but as of today COMPLETE SILENCE
Sorry that our return process has not met your expectation. We do respond to requests from our customers within 24 hours, and offer options to meet different demands. It may take some time. We’d keep working hard to optimize our return policy. Wish for your kind understanding and support. We understand you might have sent the items back to our warehouse. But for the moment, only with a tracking number and shipping receipt for the package sent back can we fulfill the return process and make refund. Sincerely sorry for the inconvenience. Meanwhile, we've sent you a message, please kindly check and give a response. Thank you!
How do I get in touch with customer service so I can exchange items for different sizes and return one item. My order number is ******* and I am eager to get these items back to cups.
Great website, terrific layout, beautiful swimsuits all except I wish there was more coverage for my backside. I felt like I had a perpetual wedgy and was pulling at the backside far too often
Dear Michelle, thank you for your feedback and your lovely words about our clothes. Firstly, we are happy to hear that you are satisfied with our website and the swimsuits. Trying to meet the needs of each customer is the target of our efforts. However, for more coverage for the backside, you can try some low-cut style swimsuits. If you cannot find them, you can contact our customer service for help, they will recommend you some suits according to your needs. Thank you again for your valuable comments and we will keep working hard to meet and exceed your expectations.
The bathing suit fit perfectly, looked and felt as expected, & arrived super fast! I was extremely impressed as it arrived earlier than expected. Order #*******
Hi,
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Here is a link to our best seller which can make your beach vacation or pool party much shinier and fantastic https://www.cupshe.com/collections/popular-style-gallery?icn=bestsellers&ici=navbar05
Thanks again!
Cupshe
Item came really quickly! The bikini is great quality and I was very impressed. Im 5'5 and about 128 pounds and the medium fit great! Will order from them again!
Dear Andrea O.,
Thank you for your review about Cupshe.
We are highly cheered up to hear that you're satisfied with Cupshe products and service. Everyone at Cupshe feels very pleased with this wonderful review. We rejoice that you enjoy Cupshe products and service! We will continue to provide high-quality items and service at an affordable price.
Hope to see you again at Cupshe.
Cupshe Customer Service
Cute suits and great quality, wish some could be bought as separates as sizing is an issue on some styles. However customer service is very responsive.
Hi Liisa, many thanks for your advice. We have feedbacked to the related department. Currently there are not many suits available for separated size, but we are planning more step by step. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
The bathing suit I have received was as photographed, very good material; however, the bottom was too big! I wish they sold tops and bottoms separately.
Dear Sierra, many thanks for your recognition and your kind suggestions. We take the quality of our products very seriously. Glad to know that we hit the mark for you. Moreover, we do sell swim separates, please search for the keywords to find them on our website. Currently there are not many suits available for separated size, but we are planning more step by step. Besides, return and exchange is welcomed within 30 days from delivery. Cupshe usually offers several options for return and exchange, to meet different demands from our customers. Please send emails to us if you want to initial return or exchange. After checked your username, we are unable to find your related order or email with us. Then, we send a message to you, and hope we can look further into this, please check it and let us know your opinion. We'd love to see what we can help and make every effort to turn your experience into something better.
Love my suit! Customer service is on point! I will definitely be buying my swimsuits from here from now on! Affordable, great quality, and super cute!!!
Hi, Kyra! Many thanks for your recognition of our suits and service. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon. Cheers!
The products are great. Fast shipping and great quality. I had to return something and the customer service was excellent. Would definitely order from them again.
Hi Tracey! Thank you for your review. Your recognition for our swimsuit and shipping is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!
Excellent customer service. Quality products. I have become addicted and just can't stop ordering! I have thrown all my other swim suits away and only have cupshe now! Thank you
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
I have ordered bikini and one piece swim suits from CUPSHE for the past 3 years and have always been satisfied with the quality of the product, the timely arrival in the mail and the exceptional costumer service! Although all the suits may not fit your body type like you want, CUPSHE will do exchanges and returns promptly and it's so easy. I will definitely keep ordering my swim wear from CUPSHE in the future!
Hi Lisa, really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it!
The pictures of the bathing suits don't do the justice in person! They are so colorful and everything was made very well. Will definitely order more down the road!
Dear Jill Malagarie, your recognition for our swimsuit is greatly appreciated. All of our products follow strict quality checks, and the size chart is based on accurate measurements of average women's bodies. We always aim for our products to meet our customer's satisfaction. Glad to know we hit the mark for you. Come back and see us soon.
Purchased several suits and they all came just as expected. I sized up for fit, just for length in the one piece suits I ordered. Great style/color/options. Overall would recommend and buy again.
Hi Michelle! Thanks a lot for your recognition and support. It’s our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Come back and see us soon. Cheers!
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Hi Shannon, we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you!