Cupshe

This website is a complete scam, I know the prices seem too good to be true, and that is because they are! I made the mistake of ordering two bathing suits BEFORE I read all the terrible reviews! I paid an extra $20 for three-day-shipping, hoping to have them in time for my beach trip. 10 minutes after I placed the order, I sent an email to the customer service department asking them to cancel it for a full refund. A couple hours later I hadn't heard anything back, so I sent another email. And then another one, and then another one. I got no response until 3-4 days after I sent the first email, and then they told me it was too late to cancel the order because it had already been processed. Why would you process the order, when I sent you 30 emails 10 minutes after placing it, asking you NOT to process it?!?! It has been 3 weeks, and I still have not received my order, even after paying so much extra for expedited shipping! I highly doubt I will ever get these bathing suits. And if I do, I'm sure they will be terrible quality, like all the reviews state. Do not get fooled like I did!

My suit did not fit. They would not let me return it. Instead they offered me a 50% refund or 80%credit to exchange. Umm no. I don't want the suit. It doesn't fit. This is ridiculous.

I ordered 3 bathing suits from Cupshe. One of the suits was a one piece that ended up being too small, and two of the bikinis the tops fit me well but the bottoms were snug (tends to happen to me quite a bit). So I contacted Cupshe explaining my situation and was hoping to return the three bathing suits for a larger size. Someone contacted me within a couple of days, emailing went back and forth probably over the course of a week figuring out details and getting my "Cupshe Coupon". In the end I ended up being able to keep the three bathing suits I wanted to return, they gave me a Cupshe Coupon worth the amount of the three bathing suits and I was able to order three new bathing suits for free using my cupshe coupon (only had to pay $2.00 shipping fee). All in all I am quite satisfied with the customer service, yea I know it wasn't INSTANT but I ended up getting 7 bathing suits for $130 Canadian. I didn't have any problem with them contacting me, so maybe all you ladies complaining should really step back and look at how you are approaching the situation from your end. You might be the problem.
The bathing suits are very cute, good quality and I will make sure to take my proper measurements when I order suits next time.

If i can give it zero stars I would. Ordered 2 items - paid for it - waited... get sent a bogus "tracking number" that didnt even work and then received another email saying that one of the items was out of stock and was told i would get refunded. Well. I WAITED 3 AND A HALF MONTHS BEFORE GETTING MY ORDER! Got 3 different credit card statements where i never received a refund. And when i finally received my sweater it looked absolutely nothing like the photo. You couldnt even tell what it was, the fabric was cheap, the fit was for that of a small child and it smelled foul like polluted chinese air.

The bathing suit was surprisingly comfortable and versatile. Going through a postpartum body change, I can wear it to a pool party, the beach, even to a water park.

HORRIBLE EXPERIENCE
Ordering from Cupshe was a HORRIBLE EXPERIENCE. I gave myself 6 weeks to order a suit for a trip I am taking tomorrow. The bathing suit never showed up and when I asked about it, it had been sent back to the company because they never added my apartment number on my order. When I requested it to be resent, they kept responding with form emails asking why I wanted to return it -- clearly not reading the email. I cannot believe how incompetent Cupshe was. They never once accepted fault or offered to resend. I kept persisting and after a week of emails back and forth (most were form emails), they finally agreed to resend -- only to respond the next day that it was out of stock. WHERE DID MY ORIGINAL BATHING SUIT GO? I train business owners on customer service and this is a perfect example of incompetent business and the many, many times they could have fixed this. I will never be ordering from Cupshe again.

Experience was a pleasure, received my merchandise as I had ordered it. Price was right, everything was just what I expected. I wlill order again from this company. Thanks CupShe for great service..

After posting my review, cupshe commented and stated their return policy and asked for my order number. I get the policy, the issue is that they sent the wrong size and are refusing to fix their error. I don't see the point in contacting customer service and providing my order number when Jarvis ( the customer service rep who inspired My review) still continues to send rude emails placing the blame on me even after I've asked him to stop contacting me. It's like cupshe skipped customer service 101. I'm not even one to contact businesses regarding errors or post reviews but their service is so bad I'd be doing a dis-service to everyone by not saying anything. All I want is the shirt I ordered in the size I ordered and they're acting like I'm fat and trying to get free stuff. In one of the emails Jarvis sent he commented that he was sorry the shirt didn't fit when I never said it didn't fit, my issue was it was not the size I ordered. Is it me or is cupshe rude and aggressive? So much for the customer always being right (EVEN WHEN THEY REALLY ARE!).

The quality of the suit really exceeded my expectations and it is a great deal! The cut of the two suits was also very flattering! And my order came in a week! Will be ordering again for sure

Ordered 2 suits and only spent $40. They are super cute. One is a striped one piece with a cutout in the front and back. It is very flattering. I'm very happy with my purchase! My order #*******

They require authorization from customer service to make a return, but no one from customer service has responded to me and Ive made several attempts at contact. This company is a scam.

Cup she has a great range of wonderful styles of clothing and bathing suits! I will definitely suggest this sight to all of my friends and will also definitely order here again!

The suit was delivered relatively quickly for not upgrading on shipping and the product fit. The quality is quite nice for the price and I look forward to wearing it this summer.

Just go to their BBB page and you'll see all you need! They are repeatedly scamming customers! For me, I ordered a package, they marked that it shipped, but never dropped it off with the carrier. They simply printed the label. When I tried to reach out to them, I only received generic form-type replies that were irrelevant to my issue. I then attempted to contact them on their website, Facebook messenger and then commented on their page trying to get a response. They marked each of my comments as spam shortly after posting them, and then blocked me from the page -- all I was asking is that they tell me when they planned on actually shipping my package as it has been more than a week since this label has been printed!

I have had to file formal complaints with BBB and PayPal, as have many who have had to deal with this organization.

It appears those who actually receive the items they pay for are the minority, and those who do receive items often find they are wrong or damaged!

Please take every positive review with a grain of salt as a great deal of these "positive" reviews appear to be sponsored. I didn't, and now I'm in the same boat as literally hundreds of others who have been taken advantage of by this horrendously unethical company!

Save your money and avoid CupShe.com at all costs!

I bought two swimsuits. One I just didn't like the fit. The other was defective. They offer 80% credit to exchange. So they send me a top I can't wear and I can't swap it.

Even though I had a fit issue with my one piece bathing suit, the quality of the bathing suit was great. And they were prompt with my return. Easy. I would order from them again.

If you're considering ordering from cupshe. Don't. It's a waste of time and I waiting over a month for a refund and they would never get back to me. I had to threaten them in order to get a response.

I ordered a swimming suit (Yellow and Black Open Back One-Piece Swimsuit L / Yellow/Black) and it was sooooo cute! The customer service was great and they let me know exactly where my order was and they were very helpful in answering my questions.

I received both of my items. I love them! Great job Cupshe! I will definitely recommend you to others as well as continue ordering from you... Thanks again!

I received both of my items. I love them! Great job Cupshe! I will definitely recommend you to others as well as continue ordering from you... Thanks again!

So my friend bought three bikinis from Cupshe and they arrived, super cute and quality material were used and the sizing was accurate. So then i ordered three bikinis from them. COMPLETELY DIFFERENT STORY. My suites were made of a stiff low quality material, they were a size large and were probably small enough to fit a petite preteen. I had my friend try them on that wears a double zero, while they did fit, they were strange, bad hemming and lines. WHAT A LAME SITE!

These are the steps I had to take to (successfully) return my Cupshe bathing suits. Each step beyond the first was provided to me an email at a time:

1) Email Cupshe customer service requesting a refund.
2) Specify how and why each suit doesn't fit.
3) Verify that I would like my money back in full rather than 80% of my purchase price in store credit or a 36% refund with no need to return the suits. (FYI, further purchases made with store credit aren't eligible for returns.)
4) Verify that I would like my money back in full rather than 120% store credit with no need to return or keeping all the bathing suits for $5 off each one.
5) Ship the bathing suits to New Jersey within 3-5 days from receiving the instructions to do so. Send the tracking number to Cupshe via email when I mail the package. Also, include a piece of paper in the box that notes my name, my order number, and my email address.
6) Track my own package and notify Cupshe when it arrives so that they can process the refund.
7) Verify that the card ending in XXXX "still works."

I did get my full refund.

The bathing suits were good quality... it's just bathing suit shopping online. Not all of them are going to fit.

I ordered a bathing suit in a medium and the bottoms were a bit snug so I contacted customer service via email and they were prompt to let me exchange for a bigger size!