• Cupshe

Cupshe

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Overview

Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.

  • Service
    128
  • Value
    124
  • Shipping
    126
  • Returns
    113
  • Quality
    123

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
50
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How would you rate Cupshe?
Top Positive Review

“Bon site”

Max g.
5/21/24

Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.

Top Critical Review

“Fit and Returns”

Heather P.
2/7/21

I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.

Reviews (1,142)

Rating

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Other

Reviews that mention popular keywords

customer service (448) bathing suits (223) store credit (53) return process (38) phone number (22) return address (9) return policy (81)
Thumbnail of user rhiannonl3
1 review
0 helpful votes
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October 18th, 2018

I ordered three bikinis, had an issue with sizing and the customer service was excellent. Prompt and helpful. The bikinis were true to the pictures and good quality as well :)

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thumbnail of user pattyg45
1 review
0 helpful votes
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September 10th, 2018
Verified purchase

The quality is good and priced reasonable.
I am full cheated and I feel sexy in this swimwear. I wear it at the lake almost every weekend and receive many compliments.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!

Thumbnail of user courtneyw40
1 review
0 helpful votes
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July 23rd, 2017

I'm always VERY cautious when it comes to these 'too good to be true' websites where you can buy an entire bikini set for $10 with free shipping etc. To be safe I only purchased one bikini to begin with, it took 6 days to get here & I was able to track my package the entire time. When it came in I was very nervous since I had read so many negative reviews about receiving the wrong product, wrong size, poor quality, etc. I did make the mistake of ordering the wrong size and didn't notice until after I had already purchased it but when I sent an email asking to exchange for a different size right after I purchased it I was informed that since it was a clearance item there are no returns or exchanges allowed. So I went through with the size I had mistakenly ordered (which was an XXL) keep in mind I always wear a Large when it comes bikinis. So when I received my package I was nervous about how big it was going to be and that it wouldn't fit but I gave it the benefit of the doubt and tried it on and it fit perfectly! The sizing is WAY off. So maybe order a few sizes bigger. The quality isn't awful, but it's also not top of the line either compared to what you would get from Victoria's Secret. But keep in mind you get what you pay for, I think I definitely got an awesome deal for $10! I was very pleased and love my bikini! Will order again!

Thumbnail of user theanyw
1 review
0 helpful votes
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September 15th, 2021

Love the customer service. The one pieces are beautifully made but still have to build the confidence to wear them post baby. Can't wait for the beach

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Theany, thank you for the 5-star review. Cupshe aims to provide customers with high-quality products and excellent customer service. In addition, Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. You can send a request to our customer service when you’re not sure which style suits you the best. We strive to make our service and products worthy of their business!

Thumbnail of user eileenl44
1 review
0 helpful votes
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October 17th, 2018
Verified purchase

I've gotten a few bathing suits from CupShe and I love them all! Various styles and all very flattering - they fit true to size and I received them in a reasonable time frame.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thumbnail of user oliviap28
1 review
0 helpful votes
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January 14th, 2018

I had a wonderful experience ordering from Cupshe! The prices were reasonable and the swimsuits I ended up getting were perfect in size! Will be ordering from this site again.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Olivia,

Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.

Thanks again!
Cupshe

Thumbnail of user nicholej6
1 review
1 helpful vote
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June 9th, 2019

I've ordered from CupShe a couple of times. Here is the deal as I see it. They are a foreign company and I think returns/refunds are not easy to process. That said, they offer amazing alternatives. I have ordered suits that didn't work out for whatever reason, and contacted them. The give three options: a 60% refund, keep items without returning, a coupon for 130% of the item costs and keep items without returning, or return/send back and wait for refund. I have done each of the first two. The first time I did the 60% refund and they credited me immediately. The second time I did the 130% credit coupon, and it worked great. The swimsuits themselves are of good quality. I own several. When you end up with one that is sized wrong, contacting them for an exchange is easy in that they will likely give you that 130% refund to either purchase the right size or a whole 'nother swimsuit. And you'll keep the original. It's all worked out for me, but again, I haven't done a return/refund scenario.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Nichole, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify the process. Gladly to know that works. Thanks for your time and support!

Thumbnail of user amandab1045
1 review
0 helpful votes
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May 18th, 2020

I have ordered a few suits and have been pleased. When I needed to return due to size, customer service was quick and efficient in helping me. I love the quality of the suits also

Thumbnail of user neris28
1 review
1 helpful vote
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October 12th, 2017

I'll start with the quality of the items I ordered were good for the price, but they didn't fit. The one item was a sale item, however they obviously sent the wrong size (with no label or tags) and refused to accept the return. The 2nd items that I purchased were 2 bathing suits that also didn't fit. They offered me a coupon for 60% of the what I purchased it for saying "it will save me time and money". I responded with "I want a complete refund and it's unacceptable that they are offering a percentage of what I paid for as a store credit". I'm still waiting to hear back, but based on my experience on the first item it will take several emails back-n-forth to resolve. I've never heard of this type of return policy and it's not listed on their website. NEVER order directly from the site... order from Amazon to ensure you can return with no issues. I'm still in the process of trying to return. I will give them an opportunity to respond and resolve, but this is BBB report worthy because it sounds like they are ripping off customers.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer,
We're sorry that our products didn't meet your satisfaction.
Could you plz tell us your order number?
We can assist you with return steps.
Kindly email us in case of any problems.

Thumbnail of user jenniferg2102
1 review
0 helpful votes
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January 6th, 2022

I has to return one of the bathing suits I purchased and the customer service and options were pretty reasonable. I'm happy with my bathing suit, great quality affordable and great style!

Products used:
Bathing suit

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Jennifer, thank you for your kind words and stellar feedback. We are so happy to see that you have been enjoying your experience with us. Cupshe aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!

Thumbnail of user leilanis8
1 review
1 helpful vote
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September 22nd, 2019

Unfortunately the dresses I bought were the wrong size, but when I contacted Cupshe, the response was immediate and the dealings to rectify were prompt. Very happy and will buy from again.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Leilani Steiner, many thanks for your recognition of our customer service. To meet the demands of every customer is the goal of the whole Cupshe team. We provide various return options for customers to shorten or quicken the return process. So glad to know that our return policy works for you and we'll keep working hard and live up to your expectation. Come back and see us soon. Cheers!

Thumbnail of user thomasinap
1 review
2 helpful votes
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September 26th, 2019

Suits are great quality and exactly as pictured. The customer service is very good and issues are dealt with quickly and easily, I was very impressed!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Thomasina, many thanks for your review. Really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. We promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Thanks for your time and support!

Thumbnail of user brooklyns12
1 review
0 helpful votes
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February 18th, 2019

The company are fast to respond and ensure a quality customer service. The swim suits are lovely and great quality :) I will purchase from them consistently in the future!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Brooklyn! Greatly appreciated your recognition on our service and suits. We'll keep working hard. Come back and see us soon. Cheers!

Thumbnail of user amim4
1 review
0 helpful votes
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September 11th, 2018
Verified purchase

The item is really well made and of great quality fabric, much better than I was expecting. The sizing and cut of the piece is perfect too... very happy!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!

Thumbnail of user jessicag262
1 review
5 helpful votes
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May 21st, 2018

Do not purchase from this company! I wish I had read reviews before I made a purchase. I bought two one-piece bathing suits. They did ship relatively and arrive relatively quickly. However, I found both suits to have extremely short torsos and one was so lowcut I knew I would never be able to wear it in public (did not look like that on the site!).

Immediately went onto the site to start the return process. Did not receive a response for almost 24 hours. Instead of return instructions, they offered me a 120% coupon to buy more (crappy) suits. Or they would offer me a 50% partial refund and I wouldn't have to send back the items. What!?!?! So I immediately replied saying I just want to return the items and get a 100% refund. 24 hours later, got the next response... they would give me an 80% partial refund OR I could send back the products for 100% refund but I would have to pay for and arrange for shipping.

It is 2018. Every tiny company on the internet has figured out how to handle returns and return shipping labels - and how to answer an email within a couple of hours! What is wrong with this company? I'm so tired and annoyed with dealing with their horrible customer service, that I'm just giving in and going with the 80% refund... since the shipping cost would probably amount to the 20% difference anyway.

I recommend if you do buy from this company and do like their bathing suits, that every order you go through the refund process and get that 120% coupon. Free bathing suits! Don't think this company will be in business for long...

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

We do offer return address for full refund. To save your time and money, we offer the return options to you. If you don't satisfy with, you can return items to us, and then we will issue full refund to you.

Thumbnail of user aliciar71
1 review
1 helpful vote
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June 1st, 2018

After I placed my original review, Cupshe contacted me to let me know that they could refund the cost of the duplicate swimsuit. I returned the swimsuit to their address in NJ and today I received the refund in the credit card I used to buy it. I appreciate this gesture but it's unfortunate that it took so much complaining and finally placing this negative review to have them react. My advice is to just be careful when placing your order. Be sure to create and account to be able to log-in in case you need to revise your order and read carefully their exchange and refund policy.
My original review:
"I ordered 2 bathing suits and when I got the confirmation email I saw that they were sending 2 of one of the models I chose plus the other one and therefore charging me for an extra item. I immediately tried to log into the account I created to review the order and cancel the extra item, but was unable. Their system didn't recognize my email nor the password I had entered. So I chose the "Forgot Your Password" option and entered my email so that I could reset my password and I got "No Account Found With That Email". I then start emailing back and forth with their service people. They told me I hadn't registered, I told them I did, that I had gotten an email from them confirming my registration. Back and forth. No help. Today, finally after 12 days I received the bathing suits, 3 of them as I was afraid, but I'm not going to even bother trying to return it for a refund on an item I did not order. Very disappointed with their service."

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry for your any inconvenience. Could you please give us your order number so we can assist you with the return steps.

Thumbnail of user melm46
1 review
0 helpful votes
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December 4th, 2017
Verified purchase

I was nervous about the quality given the price however I think the quality is quite good. This swimsuit fits well and looks like more expensive swimsuits currently on sale

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Mel M.,

Thank you for your review about Cupshe.
We are highly cheered up to hear that you're satisfied with Cupshe products and service.
Hope to see you again at Cupshe.

Cupshe Customer Service

Thumbnail of user lakishal1
1 review
1 helpful vote
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April 13th, 2018

I purchased 4 swimsuits on March 18th and received them March 26th. I needed to return one. I emailed Cupshe March 27th and received a response March 28th. I must admit that there was a little difficulty with communicating due to the language barrier, and I felt like I sent repetitive emails, but the entire return process started on March 28th and I'd received my full refund by April 10th. I was skeptical because of the vague return policy on Cupshe's website and all the terrible reviews, but I am100% happy with the outcome. They were quick in resolving my issue.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

So sorry that our suits didn't meet your satisfaction.
Thanks for your feedback.
We will try our best to improve our service.

Thumbnail of user braves
1 review
0 helpful votes
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October 8th, 2020

Great service! Nice products. Expedited delivery and flexible exchange and return policies. Will definitely recommend to a friend and will purchase again

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Brave, thanks for your 5-star rating. We are so glad to know that you love our products. We do input a lot to make our products have better performance. Meanwhile, we’re also working hard to ensure that every customer receive orders within promised time limitation. As a company aiming to offer the best service to all customers, Cupshe usually offers several options for return/exchange, to simplify and shorten the return process and meet different demands from our customers. Glad to know that works. It’s our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Looking forward to seeing you again soon!

Thumbnail of user lozm
1 review
1 helpful vote
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March 17th, 2019
• Updated review

After a bit of back and forwards cupshe added a credit to me and I was able to order the correct size. I had to send photos and push the issue but in the end it was resolved.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi, Loz! Thanks for updating your comments! To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard.

Sent incorrect size by cupshe wont refund. Avoid!
February 24th, 2019
• Previous review

I purchased a size medium bikini from cupshe when it arrived I thought the top was a little small but stupidly assumed I had been sent the correct size. I discovered when I was packing for my trip that they actually sent me a size small top and a side medium bottom. They refused to allow me to return my bikini as is was 4 days outside their 21 day policy even though it was their mistake. Avoid this business!

Thumbnail of user jessicaa498
1 review
0 helpful votes
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November 11th, 2019

I love their suits. I already have one that I receive many compliments on. The last one that I purchased was not right for my body type. The return process was very easy.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Jessica, thank you for taking the time to leave us a review, we really appreciate it. To meet different demands from our customers, Cupshe offers several options for return and exchange, to simplify the process. Gladly to know that works.

Thumbnail of user mindys35
1 review
0 helpful votes
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September 18th, 2018
Verified purchase

I have purchased from cupshe several times, and have been pleased every time... the suits I have ordered have all been decent quality and fit well, and they came in a reasonable amount of time.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!

Thumbnail of user lisal437
1 review
1 helpful vote
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April 11th, 2018

I have been trying to contact this company to return an ordered bathing suit. They do not respond to emails and there is no phone number to contact. Do not buy if you think you might have to return!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

So sorry for the delayed response.
Could you please tell me your order number?
We will fix your problems.

Thumbnail of user kristinr85
2 reviews
0 helpful votes
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February 4th, 2020
Verified purchase

Absolutely beautiful clothing and service. I bought a dress, bathing suit and cover up and they're all fabulous! This is a place I'll come to over and over to shop.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Kristin Robinson, many thanks for your recognition of our products and customer service. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. In addition, as a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.

Thumbnail of user abbyb26
1 review
1 helpful vote
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February 27th, 2018

I have been waiting 8 days for tracking information for my order. Please send tracking number or I will dispute the charge with my bank. Order #*******.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

The tracking number is 080023598517, courier is SF Express.
The parcel was delivered on Feb 26. You can contact local hotline 1 855 901 1133 for more info.
Wish you have a nice day.

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From the business

Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.

Company Representative

Thumbnail of user mikez23
Amanda D.
Manager
Typically responds within 5 hours

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