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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
Great swimsuits and customer service. They are amazing to deal with, respond quickly and are very fair. This is what customer service should be. Kudos to cupshe
Products used:
swimsuits and they are the nicest
Being a bigger size makes it at times hard to purchase swimmers. My gf talked me into trying Cupshe and I'm LOVING all my purchases! I'm going to love going to the beach this summer
Hi, Mabel. Many thanks for your good recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Wish for your constant support.
The bikini is just perfect. He does perfectly. The chosen size respects the chart size. He is original. We do not find this model elsewhere. I love her so much
Hi Karine! Really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it! Wish for your constant support! :)
I love all the varieties to choose from! Definitely different from general store options. :) I have ordered to more bathing suits and love the options I picked! There my Cabo San Lucas suits! ;)
Hi there,
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
We’d love to see how the look turned out.
Thanks so much!
Cupshe
Cupshe is a company of swindlers! It sells women's clothing at low costs and uses lovely photos to lure buyers. Too good to be true! In reality the item you actually pay for and receive in the mail is a cheap knockoff of the actual photographed item you thought you were purchasing. The clothes are sent from China and are nothing like the photos on the website. The website also boasts a buyer friendly return policy. This is also not accurate. You cannot submit a return without a return confirmation that seems reasonable. However I had to email Cupshe 5 times over three weeks before getting a response. Then I had to go through all kinds of hoops to get a refund including sending photos to justify thec return, sending the tracking number of the return to verify I sent it, and confirming my credit card for the credit. If at any point I did not follow through, I would not have gotten my refund. The return policy is designed to so that you will likely be stuck with a piece of knock off junk. Run from this company!
I love cupshe swim suits. I love the big selection of one or 2 piece swim suits for awesome prices. I did one return and they offered me the best return policy and customer service.
Tip for consumers:
Great customer service and return policy
Products used:
Swim suits
Dear Katarina, thank you so much for taking the time to leave this review. We love hearing from our customers and are so happy that you are pleased with your experience. We do dedicate ourselves to provide more variety of designs of our suits to meet our customers' satisfaction. We are also aiming to provide high-quality and low-cost products. In addition, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. What's more, we take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. Meeting or exceeding our customers’ expectations is our ultimate goal. Looking forward to seeing you again soon!
I love cupshe's clothes and selection. The shipping is quick and I'm always excited for more! The swimsuits are especially great and I love how on-trend everything is.
Dear customer,
Thanks for buying from Cupshe.
Your satisfaction is our eternal pursuit.
Wish you have a happy life, more and more beautiful!
I love this store. First time shopping here and they have the best clothes and design. I buy clothes that don't fall apart and that stand the test of time. I love you guys selection.
The set of swimsuits I've been ordering from cupshe has really been of high quality. The texture of the materials are awesome most especially the bikinis. I really love them
Hey there!
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe
I was on the fence about ordering for quite sometime. I did size up on both suits I bought... I love both suits and they fit great. I would recommend.
Dear Jennifer, thanks for placing your trust in us and for taking the time to review your experience. We are striving to offer high quality and cost-effective products. Our design department is also working hard to make our swimsuits as consistent as the size guide, which is based on the average customers' body figure. Some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes next time, you can contact our customer service for some advice. We are glad to know that your suit fit you well. It’s also our honor to have your recommendation. We really can’t wait to welcome you back to our website.
I ordered a bathing suit about 1 week ago. The email I received stated that my payment went to something listed in Chinese symbols. I received the suit yesterday, only for both the top and bottom to be too small (even though I went by their sizing charts). The packaging on the suit also had Chinese language on it. Through email messages sent and returned from Cupshe, a couple of the responses seemed automated and were not quite right when it came to grammatical skills. I received one reply that said I could exchange the product and that I wouldn't even have to send the suit back, they would just give me a credit. Then, I got another reply stating the suit was on sale and wasn't able to be returned or exchanged. THE BEST PART - - - I was contacted by my bank this morning about suspected fraudulent charges on my account and all of the transactions were coming from China. So, needless to say, this company has taken advantage of me and I hope enough people read this so that they don't make the same mistake.
Dear customer, sincerely apologize for your inconvenience. Could you tell us your order number? Our agent will solve your problem ASAP.
I had a great experience with cupshe. I got my suits quick. Needed to return two of them... and I had a great experience with this every step of the way.
Hi Morgan, as a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
I bought some bikini with different online website and Cupshe is the best one! Really! All the bikini are amazing (material, look...) and the service and the experience with Cupshe are the best too!
Dear Marilyn Veillette, many thanks for taking the time to leave us such a kind review. All of our products follow strict quality checks and we always dedicate to provide more variety of designs of our suits to meet our customers' satisfaction. As a company aiming to offer the best service and shopping experience to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated. Come back and see us soon.
Love the swimsuit, gorgeous design and gorgeous fabric. Would shop with cupshe again The swimsuit is true to the photograph also, which is refreshing!
Hi Kristin, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
Amanda D, my order number is #******* the return is for the All about U high waist bikini set. The pattern is off on the item and the top doesn't fit right no matter how inadjust it.
Hi Julia, we are sorry to hear that the suit is unfit. We sent you email for this issue and please kindly check.
I have been trying to cancel my order, but they will not cancel it. How hard is it to cancel an order. Jesus. I have worked retail and online orders. IT IS NOT HARD. CANCEL MY ORDER SCAM SCAM SCAM SCAM SCAM SCAM SCAM
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? We will check it. If your order has been shipped, we can not cancel it.
Many beautiful pieces to choose from. There is a style for absolutely everyone. The prices are affordable and not overpriced. Shipping was very fast, no real concerns.
Dear,
Thank you for your feedback about your order. Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
My suits arrived and didnt work out for me due to size. Cupshe was so accommodating and assisted in finding me new suits. The quality is really great for the price as well
Hi, Crystal. We promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you.
Overall, Cupshe had a lot to offer. I loved the variety. However, I would not order from them again based on their quality and return process. I ordered four dresses. One I knew couldn't be returned and the other three I could return. The nonrefundable dress fits awkwardly and the material is SUPER thin. Definitely wasn't worth the price. It will just have to be a swimsuit cover up. Another two dresses also had very thin material and didn't lay nicely on me like the images on the site. In other words, just very cheaply made so those I planned to return. The fourth one I kept because it wasn't see through with the bold pattern and was very breathable. Still didn't think the quality was worth the price though.
As for returning the two dresses I didn't like, they reduced the amount I could get back and then charged me $11 for a return label. I lost about $18 trying to return items. They have options that allow you to get a 110% coupon to buy more of their clothes but it's really not worth it. It's all cheaply made and probably wouldn't last long. Overall, I won't order from them again. It's just not worth the trouble.
Dear customer, we understand you're frustrated and can certainly take a further look into this.
Firstly, we take the quality of our garments very seriously, however, we apologize for that our clothing not being the quality that we strive for. We will definitely share this feedback with the supplier, they will input a lot to provide all Cupshe customers of suits with a better performance. In addition, we are sorry to hear that the products you just received were not a perfect fit. Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. You can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions. We will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
Secondly, we have different promotions periodically, and some items will be marked as final sales during the promotion period in accordance with the rules of each promotion. Based on the return policy, items marked as flash and final sales are not returnable unless there is a quality issue. To make up for that, we will do our best to find some special solutions.
Thirdly, for the refund amount, if you used the coupon or discount in your order, the refund usually is the actual payment of the items you send back, so there will exist a little difference from the original price. Besides, as stated on our website, we are unable to offer free return service. With that being said, customers are responsible for the return shipping cost. If you use the prepaid shipping label obtained from our website, the return label fee of $10.99 will be deducted from the refund amount. It is also advisable to send the package back yourself via post if you find the return slip expensive. Anyway, have forwarded your opinion to our related department, to be reviewed and taken into consideration. We will take your thoughts to heart to make some changes in the future.
What's more, the option of a "110% coupon" is a special offer from Cupshe to quicken the return/exchange process and save customers' time. It turns out lots of customers prefer this offer. To meet different demands from our customers, we still offer some other options for return/exchange, which are also given as an option for our customers to choose. We absolutely respect our customers' choices and decisions. Anyway, we will improve our service and product quality to satisfy you and provide a better shopping experience. Hope you can understand and support CUPSHE.
After checking your username, we are unable to find your related order or email with us. Then, we send a message to you and hope we can look further into this, please check it and let us know your opinion. We'd love to understand what disappointed you and make every effort to turn your experience into something better. Hope your understanding. Thanks.
DO NOT ORDER FROM CUPSHE! First, they have an 'F' rating with the Better Business Bureau (BBB) They are flagged on the BBB for taking money and not delivering merchandise then providing invalid shipping numbers. It is a total scam and you cannot return anything for the full refund and their sizes are not consistent. To make a return you, the customer, will pay the shipping and send the item to an unknown address. They do not even provide the shipping label. Then if you question the address they will send you a picture of a past customer's shipping label without hiding the customers personal information, therefore, you cannot trust your personal information will be kept private. They do not even have a phone line to talk to someone on. You are stuck in an online chat with customer service reps that are condescending and not helpful. Spend the extra few bucks and order from another, more reputable, company like Lulus that actually sends return labels to their customers and offers a full refund. Worst online shopping experience of my life!
Also- they edit and remove reviews on their website!
Tip for consumers:
DO NOT BUY FROM THEM
Dear Ashley, we are sorry to see that this experience did not meet your expectations.
Firstly, we sincerely apologize for the frustration caused you due to those flags on Better Business Bureau. Besides, as a company aiming to offer the best service to all Cupshe customers, we have gained lots of positive reviews and regular customers in many countries. There are so many customers who have great shopping experience with our company and are willing to recommend us to their friends. There may be some misunderstanding during this process.
Secondly, most of our swimsuits are true to size. The size chart is based on accurate measurements of average women's bodies. If you are not sure about your size, you can click the link titled "Which Size Fits Me?" near the size chart from our international website. You can also contact our customer service and provide them your bust, waist, and hip size, then they will offer you some advice. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon.
Thirdly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Of course, we also support full refund, which is also given as an option for our customer to choose from. We absolutely respect our customers' choices and decisions. However, sorry that we don't put return labels within packages currently as we stated on our website. We have submitted your feedback to our related departments. In addition, the return address provided by our customer service is the real warehouse address. And most of our customers send the items to that address successfully when they request for return. What's more, we would like to reassure you that all the personal information of our customers has never been leaked by Cupshe.com. We also remind all customers to be aware of their online safety. There may also exist some misunderstandings during this process.
Next, we apologize that there is no phone line service at present, but we all hope the relevant department will work that.
And then, we’re really sorry to hear that our online chat customer service was not to the level we would expect on this occasion. We're always looking at ways to improve our service so we'll take your feedback on board for the future.
Moreover, we have no access to edit and remove reviews on our website. Our goal is to make sure that our customers receive the support and services, so we're trying to keep our social channels as space for people to inspire, uplift, and exchange feedback and have everything listed out on our website.
Finally, we have sent a message for more information of your order via another review platform. You can also send an email with your order information to us. We'd love to make every effort to turn your experience into something better. Hope your understanding.
Great site, with nice clothes and great return experience. Loved everything that fit, and I was happy with multiple options for return for non fitting items. Would definetly order from here again.
Dear Joanne Horlick, thank you for your feedback and your lovely words about our clothes and return policy. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. We'll keep working hard. Come back and see us soon.
I am not a regular online shopper. I tried out CupShe for the first time, and It worked out great! My package arrived on time and was as described. Will definitely ORDER AGAIN!
I buy all my bathing suits from this site, I have LOVED every suit I got. True to size, amazing pricing, super fast shipping and quality all are top notch..
Hi, Kara s.,
Cupshe is a vigorous, professional, fashionable and customer-oriented company. We are very pleased that you enjoyed Cupshe products and service. Thank you for your fabulous review, we hope to see you here again soon.
Have a nice day.
Best regards.
Cupshe
I purchased this bikini & a lace bralette set together my second time I ordered form Cupshe.com. I couldn't believe the price for the value & quality for the bikini! I wasn't very impressed with the quality of the lace set. The fabric is fairly kind of rough and abrasive for a lingerie set. Both are exactly as picture, but the bikini by far exceeded my expectations & fit true to size! Despite the items being shipped separately, they both arrived before the allotted ship time. I'm really glad I found Cupshe. I used to be an avid Victoria Secret shopper, but now I'm all Cupshe! It's affordable & the quality of the products by far surpasses those from VS. I will say that they should be a little more up front about their return policy. I purchased my favorite suit so far last month only to find that it didn't quite fit, so I wanted to return the item and get another suit I had my eye on. I like that they give you options, but they should definitely make it clear that return shipping is not free. I opted for their store credit option, which is pretty generous at 80% of the value of the items in question. Plus you don't even have e to return the item. I guess I'll see if my sister can wear it.
Tip for consumers:
Look at the comments other buyers have posted below for help with picking the right size for you!
I ordered two bath suit cover ups and I got a Email about a week later saying both my products were not in stock anymore and I was given a refund. About 2 weeks later I made another order and the Items again said in stock then a week after purchase I receive another email saying the product is not in stock. IF THE ITEAM IS NOT IN STOCK Let it be know on the site! Such a Waste of time and money! Never Again
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Colleen, thank you for your feedback and your lovely words about our suits and customer service. We take pride in giving outstanding service and products to each customer and we're overjoyed to receive your compliments and appreciation. We’ll keep working hard and live up to your expectation. Come back and see us soon.