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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
Great customer service and well made swimsuits. Will buy from them again. Looking forward to wearing my new suit to the beach. Thank you cupshe!
Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!
DO NOT ORDER FROM CUPSHE! Their customer service is awful! If you try to make a return they will only give you 50% of your money back even though the website return policy doesn't say that!
Sorry for your any inconvenience. We do offer return address for full refund. You can sent your package back to get a full refund. Could you please tell us your order number?
Cupshe has been great to work with, they truly care about their customers. Love the variety of suits to choose from... something for everyone!
First and last time ordering from here. Paid extra for priority 3 -5 days. 6 Days later I'm still waiting. AMAZON is better
Products used:
Clothes
Dear customer, sincerely sorry for the unpleasant shopping experience! We will keep working hard to offer better service. Please note that the shipping efficiency showing on our website is calculated in business days. Business days are Monday-Friday, excluding public holidays. We are happy to help you track the order if you can provide us with your order number. Look forward to hearing from you again!
The staffs are very helpful, friendly and very much professional in their work. They really pleased me. I should highly recommend them...
I was a bit hesitant at first ordering from the US but I'm so impressed. The costumes fit amazingly and look lovely!
Hi, Kristy! As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated!
Bikini arrived, wrong size and credit codes sent by cupshe never worked so I never go a refund. Computerised customer service?
Hey, there
Sincerely sorry to hear that. We have retrieved the order with your name and find order #F1773 which complies with part of this review. If we were wrong, please let us know.
You mentioned 2 codes in your email: AUD64 and USD24. We don't know where did you get the codes, because we consulted colleagues from other departments and they confirmed that we did not have these two discount codes.
We sent you an email to learn more about this issue, please check it.
We look forward to your reply.
Have a nice day.
It was my first time using cupshe. I had a little doubts but the good I ordered were delivered almost immediately
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Thanks again!
Cupshe
Cute, affordable swimsuits with easy transactions. They even offer a few good options to keep a suit instead of returning it.
Products used:
Bikini
Dear Kristi, thank you for the 5-star review. Our products enjoy the best price versus performance ratio. What’s more, to meet different demands from our customers, Cupshe offers several options for return and exchange, to simplify and shorten the process. Glad to know that works. We continue to strive to be super convenient and provide better products for our customers. Come back and see us soon.
Great quality suits and customer service. Even while having to make returns/exchanges. I would definitely shop there again / recommend to others.
Hi there,
Thanks so much for your love and support for Cupshe!
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks so much!
Cupshe
Great suits! Sizing was right on! Definitely would purchase again! Delivery was quick too! Styles we really cute w/great coverage!
Hi, Stacey. Thanks a lot for your recognition and support. Trying to meet the needs of customers is the target of our efforts. We’ll keep working hard and live up to your expectation. Come back and see us soon.
Quality and price are amazing! Customer service answered and solved my problem within 24 hours with 100% satisfaction! Highly recommend!
Dear Anne, many thanks for your recognition of our suits and customer service. Cupshe aims to provide customers with high-quality and low-cost products, and we take every single customer seriously and are committed to providing all Cupshe customers of suits with a better cost performance. Meanwhile, we are aiming to offer the best service to all Cupshe customers to quicken the return/exchange process and save customers' time. In addition, every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. It’s also our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Come back and see us soon.
Good, prompt service. I needed to return a bathing suit and was given several different options to resolve the problem.
Dear Allison, many thanks for your recognition of our customer service. In order to solve customers' issues in a timely manner, our customer service team promise to respond to every request within 24 hours through emails. In addition, we also offer Chat service online currently, customers can get a response in a few minutes. On the other hand, our team also offers several options to meet different demands for return or exchange for all customers. Glad to know that we hit the mark. Looking forward to seeing you again soon!
It was my first order. I'm so happy,, my bikini fits perfect,, great quality,, delivery super fast. Just amazing! Thanks
Hi Yisley! Your recognition on our suits are greatly appreciated. Shipping carriers does perform out of our expectation sometimes, in a good or bad way. Glad to know we hit the mark for you. We’re also working hard to ensure every customer get packages within promised time limitation. Wish for your constant support! :)
I have loved every suit! All 8 of them! Perfect fit amazing thick fabrics and prints! Super soft and comfy!
Hi, Marci! Really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it!
First purchase- was very supportive with returning, and selecting my correct size. All free of charge. And great quality products
Hi, thank you for your review and recognition of our service and products. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!
My swimsuit fit just right. I am SUPER impressed with this purchase. I will certainly be purchasing from Cupshe again.
Looks lovely on. Not the greatest fit but nice material for what u pay. Now I have to write to make 100 characters so I can post this
Dear Customer,
Thank you for your review about Cupshe.
We are highly cheered up to hear you are satisfied with our product and service.
Hope to see you again at Cupshe.
Cupshe Customer Service
I loved the style and quality of the suits I have purchased on Cupshe. Added bonus, customer service made it so easy to exchange when one didn't fit.
Hi, Nicole. Many thanks for your recognition of our suits. To meet different demands from our customers, Cupshe offers several options for exchange, to simplify the process. Gladly to know that works.
The best online shopping is been a great experience tru sizing great quality looking forward for more to buy
Dear Maggy, really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it!
Bikinis are cheap and of good quality. Only negative is that you can't buy different size top and bottom.
Purchased two one piece suits. Unfortunately they were too short in the torso. Cute suits and will try again.
Hi, Lisa! Thanks for your feedback. We are sincerely sorry that the suits didn't work. For the unfit suits, we welcome exchange/return within 21 days on delivery. You can send our customer service a request and we’d be more than glad to assist with your return. Many thanks!
Suit was great quality. Fit was pretty close to what I expected. More separates that match would be awesome.
Dear Tannis, really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. However, we're sorry to hear that there are not so many swimsuits that support separate sizes, we will work hard to offer more in the future. Your feedback was already sent to our escalations team to be reviewed and taken into consideration. We are always striving for our customers to be satisfied. Looking forward to seeing you again soon!
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear customer, we are so sorry for the issue, could you please tell us your order number? We will check it for you.