• Cupshe

Cupshe

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Overview

Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.

  • Service
    128
  • Value
    124
  • Shipping
    126
  • Returns
    113
  • Quality
    123

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
50
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How would you rate Cupshe?
Top Positive Review

“Bon site”

Max g.
5/21/24

Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.

Top Critical Review

“Fit and Returns”

Heather P.
2/7/21

I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.

Reviews (1,142)

Rating

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Other

Reviews that mention popular keywords

customer service (448) bathing suits (223) store credit (53) return process (38) phone number (22) return address (9) return policy (81)
Thumbnail of user laurenv25
1 review
0 helpful votes
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February 25th, 2018

I ordered 3 suits on February 5th, on the 6th I received an email saying they have shipped. The tracking number they sent doesn't work. I emailed to try to get more information and the provided me with another tracking number. This numbers tells me it left China but there is no other information other than my order may have been sent back to the sender, it may be somewhere held for customers (But no additional info) or maybe the address is wrong. I was told to be patient since I choose a shipping time frame of 12-15 days. It has now been 3 weeks and I still have no suits. Of course your card is charged immediately. If they don't show up soon or I don't get any additional information I am going to have to call my credit card company to fight the charge. Extremely frustrating!

Order #*******

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry to hear that.
Our agent sent an email to you with the specific tracking information, please check it.

Thumbnail of user siyehs
1 review
0 helpful votes
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November 29th, 2017

I was skeptical to order from an online company for two reasons 1) I have experienced bad customer service in the past 2) I am 5'9" with a curvy/ athletic body and most two-piece bathing suits do not fit well. I ended up ordering five suits, knowing I would return one or two and was very happy with three of them. When I sent the return request, I was promptly notified that the company had received a request and received a personalized email with instructions later that day. I am crazy about good customer service and felt this company met my expectations.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Siyeh,
We are very pleased that you enjoyed Cupshe products and service.
We will continue to provide high-quality items and service at a competitive price.
Hope to see you soon at Cupshe!

Cupshe Customer Service

Thumbnail of user sandraa107
1 review
2 helpful votes
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March 5th, 2018

I wish I would've read all the terrible reviews about this company before I purchased their bathing suits. There is nothing worse than customer service. I've been trying to login to my account and it says it's invalid, I've been trying to reach out to them and I haven't gotten not one response back. I haven't received my bathing suits yet, but I hope they are cute, so I don't have to go through the hassle that a lot of people have been going through.

Thumbnail of user sarahh558
1 review
0 helpful votes
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October 5th, 2019

Was a bit weary to order after reading some reviews but I was sure to check the sizing (ignore the hip measurements) and the actual suit reviews for fit. My order came in a week. The material is durable, fit was perfect and colours are true. One suit didn't look great on me. They offered 3 options and I took a credit which I used immediately. For the price of the suits and the variety of options, you can't go wrong. I have recommended this company many times to fiends already!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Sarah, many thanks for your recognition of our suits. To meet different demands from our customers, Cupshe offers several options for return/exchange to simplify the process. Gladly to know that works.

Thumbnail of user priscillat12
1 review
0 helpful votes
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January 29th, 2018

I was nervous to order a swimsuit that I couldnt try on from a website I wasnt sure about but the suit came it fit well and looked nice. Pretty much true to size. Overall Im pleased with my purchase and will probably order again in the future.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hey there!

Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.

Thanks again!
Cupshe

Thumbnail of user trinah76
1 review
0 helpful votes
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September 11th, 2021

Cupshe has beautiful, good quality swimsuits, dresses and shoes. Their service is fast, returns/exchanges easy and they are very quick to reply to email inquiries. I have made dozens of purchases through their website and will continue to shop with this amazing company! 5 stars plus plus plus!

Products used:
Swimsuits, dresses, shoes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Trina, thank you for giving us five stars. We are striving to achieve high-quality and beautiful design products. In addition, it is our pleasure to provide great service to our valued customers. Our customer service team is striving to help all of our customers solve their problems and replied to their requests in a timely manner. Moreover, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. We’ll keep working hard and live up to your expectation. Looking forward to seeing you again soon.

Thumbnail of user larssonh
1 review
0 helpful votes
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April 1st, 2018

Great swim suits... delightful styles that are quite flattering. What you must know... this is an American company with great sizes. I was given a size 12 suit for Wife and didn't realize, because I didn't want to look closely at the price tag, that it was actually a size 8 USA. Sales person was quite helpful, overall, cupshe did a great job and i was really impressed. Thank you.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hey there!
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe

Thumbnail of user aprilp96
1 review
0 helpful votes
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August 2nd, 2019

I have to say, I was so pleased with the quality of these suits as well as the customer service! One of them was just a little big, they made it so easy! Very responsive. It's always a risk with some of these sites but this is a winner, the prices are great, the quality is really nice and the suits are flattering to all shapes. You won't be disappointed!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi April, so glad to hear that our swimsuits meet your expectation. We offer great after-sale service for the customers. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Trying to meet the needs of each customer is the target of our efforts. Cupshe will always stick to it! Come back and see us soon.

Thumbnail of user jesb3
1 review
1 helpful vote
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October 3rd, 2017

Cupshe gives the worst quality in clothing and doesn't tell you. Things rip so easily and then they have a problem when you try and return things! Also if you are tall or have any curves just expect their clothing not to fit on you well! Never shopping from them again!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer,
We're sorry that our products didn't meet your satisfaction.
Could you plz tell us your order number?
We can assist you with return steps.
Kindly email us in case of any problems

Thumbnail of user lindseyo11
1 review
1 helpful vote
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March 2nd, 2018

I bought swim suits before my trip and paid $15 extra for shipping. I had to email them to ask where my shipment was took extra days.
Now, I've been trying to return part of my order. Their directions instruct you to email them with the info so they can give you the next steps. I have told them that my order number is #******* and the email that contains all of the swimsuit information and photos is request #*******. I have emailed customer service at least 5 times. I have received an initial email back from them asking for all of the information that I already sent! I don't know if I will get any money returned now because the 30 day return policy is approaching. I am not sure if they are purposely doing this so I can't return? Or if they are just overloaded and do not have enough workers to reply.

I would strongly suggest not to order any extra suits expecting to return them. And don't expect your package to arrive on time.

Thumbnail of user pamelas171
2 reviews
1 helpful vote
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April 27th, 2018

Great place. I recommend Cupshe if you want good quality clothing and outstanding customer service. Cupshe cloth, look as beautiful as it is in the picture. They know what modern fashion is destined to look like all the years I have discovered Cupshe. Cupshe has a fast logistic which trips me always. I was impressed with just how quickly my order was processed and how soon it arrived at my doorstep. I had a few questions while I waited for my order, and customer service was quick to reply and very helpful. I was happy the swimwear looks exactly as it does in the pictures online, and fits great too!

Thumbnail of user anjanettek
2 reviews
0 helpful votes
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March 14th, 2022
Verified purchase

I booked a last minute vacation to Mexico and ordered several bathing suits on cupshe I was extremely happy with how quickly they arrived how affordable they were the excellent quality. I absolutely loved them all

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Anjanette, thank you very much for giving Cupshe 5 stars. We are glad to know that your order was delivered in a timely manner and everything turned out well for you. We are striving to offer high quality products with fast shipping options. Your recognition is greatly appreciated. We can't wait to welcome you back soon to our website.

Thumbnail of user cristinao9
1 review
2 helpful votes
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June 22nd, 2018

Ordered two suits three weeks ago. Still no update when I track the package. They blocked me on a Instagram when I complained in the comments (because I wasnt able to get a response via email.) Im scared they will use my CC info so I will be suspending and changing my card immediately.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry for your any inconvenience. Could you please give us your order number? We will check the order status for you.And we won't block anyone who cares about us, maybe there is something wrong with the system.

Thumbnail of user arikah2
1 review
0 helpful votes
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February 12th, 2018

My first order was on my doorstep within 3 days. The second a bit longer due to weather, but I was sent tracking info to keep up with it. Both swimsuits are beautiful, great quality and I look forward to wearing them on vacation!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hey there!

Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media.

Thanks again!
Cupshe

Thumbnail of user erinh76
1 review
0 helpful votes
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February 7th, 2018

I ordered a pretty cheap, but cute suit from Cupshe (order #*******). I got my order and it was exactly as pictured. The sizes run a little small and the quality is not the best you are ever going to find, but it's cheap. Customer service was also really good. I wish that they would fix their app so you can see reviews made online, maybe I would have known to order a size up. But overall it was a good experience and I will probably order from them again!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hey there!

Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe

Thumbnail of user meganb86
1 review
1 helpful vote
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September 21st, 2017

It has taken 4 days for back and forth emails, and they just keep offering me coupons or store credit, when I am clearly asking for a full refund. So ridiculous. Clearly they do not honor their store return policy.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any problems.

Thumbnail of user jenniferl576
3 reviews
0 helpful votes
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May 25th, 2019

They're products are great quality for the price and their customer service is excellent. I bought a medium in a bikini and really needed a small bottom. I messaged them about how to get a different size for the bottom and they sent me a whole new bathing suit for free! I ended up buying two more suits because they're so awesome! I definitely recommend this company.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Jennifer, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.

Thumbnail of user olgap39
1 review
0 helpful votes
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October 29th, 2018

The bottoms were way too small but the top fit fine. It was such a cute suit and nice fabric. So I emailed customer service. They got back to me quickly even though it was the weekend. Instead of having to return the suit they said I could just keep it and offered me a coupon which was greater in value than the suit! By about $10. So I ended up buying a size up and thought, heck, why not buy one more suit!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Thanks for the awesome review! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!

Thumbnail of user jodyw44
Jody W.
1 review
0 helpful votes
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September 21st, 2018

Great customer service and speedy delivery. Would definitely order from them again. Love the prints and different style design options. Also helpful to read customer feedback, just for sizing and likes.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!

Thumbnail of user natashak21
1 review
0 helpful votes
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February 25th, 2018

Swimsuit didn't fit so sent it back. Which cost me money. Company won't give me a full refund and are being very horrible about it. Why can't I just have my money back. You have your item please give me my money back. The parcel took so lo g to come to. Very unimpressed with cupshe and will never buy fro. Them again. Their returns policy is very unfair.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sorry to hear that.
Could you provide us with the order number?
We do not find an order in our order management system with your name.
Please provide us with the order number.

Thumbnail of user kellyg100
1 review
0 helpful votes
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April 4th, 2017

I was hesitant to order so I started with one item which took a while to get to me, about 2 weeks. But every order after that has been timely and everything fits as it's sized. Not the best quality but you get what you pay for.

Thumbnail of user fk96
1 review
1 helpful vote
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July 27th, 2022

I ordered two bikinis and after a month of waiting three had not arrived.

I tracked the packages and apparently my address was 'incorrect or incomplete'. No attempt at delivery was made.

I emailed and sent messages on Instagram to try to solve the problem but have had no reply.

They charged me for the bikinis and didn't deliver.

Don't no use this company!

Tip for consumers:
Do not use this site it’s a scam

Products used:
None - didn’t arrive and customer services didn’t respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear customer, thank you for your message and for informing us about this issue. However, we are unable to find your related order or communication record in our system after checking your user name. Please confirm your order with us, then we’d love to look into your case specifically and offer better assistance.
Firstly, we're truly sorry to hear you never received the merchandise you ordered due to an incorrect/incomplete address. Indeed, your experience is highly regrettable, especially since this is not the kind of service that we aim for, nor the impression that we want you to have towards Cupshe. We have forwarded this issue to our related department, and they will detect logistics abnormalities in time, and then take countermeasures in order to offer all customers better experience in the future.
Secondly, we promise that every request from our customers will be responded to within 24 hours. We ARE also acting that way. Please kindly check your junk mailbox. That happens now and then. If still no response, could you please contact us on live chat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.

Thumbnail of user amandad227
1 review
1 helpful vote
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February 28th, 2019

I was skeptical that swim suits at this price point could be of high quality, but they are! I was so pleased with the purchases in made. I had two swim suits in my order that I needed to exchange for size. Cupshe customer service to care of me quickly and made the process simple and fast. Great company who cares about their customers!

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Hi Amanda! To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify the process. Gladly to know that works. Your recognition for our swimsuit is greatly appreciated. We'll keep working hard. Come back and see us soon. Cheers!

Thumbnail of user sarab162
1 review
1 helpful vote
  • Send Message
February 28th, 2018

I am trying to complete a return, have provided all requested information including photos of each bathing suit. How do I get return info? Order # #*******, ticket id #*******. If I cannot get information I will be forced to dispute the charge with my credit card company. This is my 4th request for this information.

Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Sincerely sorry to hear that.
Our agent contacted you via email. Please carefully check it.
Have a nice day.

Thumbnail of user kayzha.marie
1 review
8 helpful votes
  • Send Message
July 20th, 2023

I received items that didn't fit so naturally I excepted the 130% store credit. I used this to purchase new items in the hopes they would work for me but none of them did. I went to do a return and they would only refund me for the amount I paid out of pocket in addition to my old credit. So it was 130% not worth it and the suits are just basic Chinese crap. Cute styles but not worth the $200 I lost in purchasing them. I will look somewhere else next time. If you don't know if they will fit, and don't want to lose money, don't buy from here.

Tip for consumers:
Return policy is aweful

Products used:
Swimsuits, Clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikez23
Amanda D. – Cupshe Rep

Dear Kayzha, We sincerely regret that your recent order experience did not meet your expectations. We apologize for any inconvenience caused and for the dissatisfaction you encountered with the items purchased using the coupon. We understand that receiving items that do not fit can be frustrating. Our intention with offering coupons is to provide an alternative option to simplify and lessen the hassle of return processes, as we do not offer a free return service. However, we acknowledge that this coupon did not prove to be as advantageous as anticipated when you used it to purchase new items.

Regarding your recent attempt to return the items, we apologize for any confusion or misunderstanding regarding the refund process. We want to clarify that the coupon offered for returns is not a store credit. Instead, it is used to offset the total purchase amount towards your next order and is valid for one-time use. As a result, the amount offset by the coupon is not refundable, potentially leading to a difference from the total amount you paid for the returned item. We understand the importance of transparency and clarity in our policies and will review our return and refund procedures to ensure a more straightforward and customer-friendly approach.

We value your feedback concerning the quality and value of the items. Your comments are taken seriously, and we will reevaluate the products we offer to ensure they meet the standards of quality and value expected by our customers. Our team is actively working to find a suitable resolution for your situation, and we have sent you an email with some potential solutions in our most sincere effort to make amends and address your concerns. Thank you for sharing your feedback with us, and we apologize once again for any inconvenience caused. We genuinely appreciate your support and are committed to improving our services and product offerings based on your valuable input. We hope to hear back from you.

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From the business

Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.

Company Representative

Thumbnail of user mikez23
Amanda D.
Manager
Typically responds within 5 hours

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