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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
I received items that didn't fit so naturally I excepted the 130% store credit. I used this to purchase new items in the hopes they would work for me but none of them did. I went to do a return and they would only refund me for the amount I paid out of pocket in addition to my old credit. So it was 130% not worth it and the suits are just basic Chinese crap. Cute styles but not worth the $200 I lost in purchasing them. I will look somewhere else next time. If you don't know if they will fit, and don't want to lose money, don't buy from here.
Tip for consumers:
Return policy is aweful
Products used:
Swimsuits, Clothing
Do not believe for one minute that when this CupShe customer service rep comes and comments on your review that they are actually taking care of anything. They ask you for your order number and then follow up with an e-mail stating that they have already solved your issue when they have not.
Fair warning... I would not recommend nor buy from this company ever again.
Dear customer, sincerely apologize for your inconvenience.
Our agent has solve your return request. If you have any inquires, please send an email to us.
Kindly email us in case of any problems.
DO NOT ORDER! If you're not satisfied with the product they will not allow you to return. They will send you a bunch of emails telling you they will offer you a store credit and how you can not return if you use a promo code. No where on the website does it say that! I had been back and forth with them for about 5 days and all I had been asking for is a return address to return the swim wear and still only offered a store credit. They would not give me a return address no matter how many times I asked. Finally settled on store credit because at least that was better than being out the money... new order shows up and there is a HUGE stain on the sweater! DO NOT waste your money! Horrible customer service! It's like a SCAM if your not satisfied your stuck with the product! I WILL NEVER ORDER FROM THIS SITE AGAIN!
Ordered a one piece suit that didn't fit well and requested for exchange. I received the new items as promised and I was very satisfied with the quality of the customer service I received with my exchange/return - it was an easy process and stress-free. Good customer service is what sets any business apart. I will shop at Cupshe again. Thank you!
Dear customer, thank you for taking the time to share your experience in purchasing. Firstly, we are sorry that our products don't work for you. In order to meet customers' demands, Cupshe always strive to make our swimsuits have more options in styles and designs. Our design department also work hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. However, some swimsuits would have different fit for different body shapes. If you have issue about the selection of sizes or styles next time, we suggest you to contact our customer service for some advice. Secondly, we take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Thirdly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Glad to know we hit the mark for you. Come back and see us soon.
Love the variety! I ordered 5 suits and kept 2. Was worried about the return process but opted for the one-time don't return anything and they just subtracted $5 per suit and was happy that I didn't have to worry about sending anything back. I've gotten so many compliments already and will definitely come back next summer to find something new.
Hi, Dana O. Many thanks for your recognition of our suits and customer service. We do input a lot to provide all Cupshe customers of suits with a better cost performance.To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works.
I have so many suits from cupshe I think I might have a problem. The quality for the price is unbeatable. I love every suit I've received. Most of the suits are true to size, but I have gotten a couple that were too small. When I contacted the help desk they gave me a code for another suit for FREE (including shipping) and didn't require me to return the previous suit. Unbelievable! I get so many compliments whenever I'm on vacation. 13/10 would recommend.
Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!
I purchased 2 swimsuits. One fit very nicely, is good quality, although I am not very happy with colors (are slightly different then on website). The second one is disaster. Doesn't fit at all.
I tried to return one and they offer you 120% value coupon. You can buy another one but if you again will not like the item you can't return it. Second option is you will get 50% money return and you can keep the swimsuit.
It should be clearly written on website that returns are not that easy as in many other online stores. I will probably never order from them, especially stuff like swimsuit knowing their return policy. I rather go and spend 10-20$ more and buy one in regular store or online where their return policies are normal.
So sorry for your any inconvenience.We do offer return address for full refund. To save your time and money, we offer the return options to you. If you don't satisfy with, you can return items to us, and then we will issue full refund to you. Could you plz tell us your order number? We will assit you with the problems.
I ordered from here because it had a wide variety of cute bathing suits in nice patterns and colors. The tops on the bathing suits were too small but the bottoms fit well. I wish you could order different sizes and tops and bottoms. However, when I emailed to try to exchange to see if the bigger suit would fit, they let me keep the old one and sent me the new one for free plus a coupon. The fast and easy customer service was great and now I am happy to have a bathing suit I really like that fits me well!
Hi, Marissa.To meet different demands from our customers, Cupshe offers several options for return/exchange to simplify the process. Gladly to know that works.
I am a regular customer of Cupshe, their designs are the kind that make you want to purchase their whole website just to collect everything they have. The fabrics are high quality, so is the tailoring, and the cut fits perfectly every time.
Agent was very nice and helpful. Took care of the issue I had with a defective swimsuit. Have purchased suit previously. Love their swimsuits. Will continue purchasing their swimsuits. Unlike some of their competitors their customer service area responds back with 24 hours.
Dear Susana, thank you for posting this review, which gives us another opportunity to address this issue. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvements. You can also contact us on Livechat if you prefer. Moreover, we are sorry that your order arrived damaged. Our quality control team inspects each product but this one may have slipped through the cracks. In order to reflect to the relevant department for improvements, we still need other information. Could you please check the email we sent to you? Thanks for your understanding.
I really love my new bikini, i have nothing bad to say about it, its good quality and fits great, but the delivery service wasnt so good, it was a little later than expected, other than that i can highly recommend the swimwear.
First of all, the suits are adorable, comfy and great quality! Some I have received are a bit big for me but cupshe took care of me, making getting the right size easy and stress less! I have never received service like I have with cupshe! They reply to emails within a day of sending! The return/exchange is unlike any I have ever experienced! Honestly the best! Thanks for making online buying comfortable and easy cupshe! I have been recommending to my friends and family! :)
Thanks so much for your love for Cupshe products! Trying to meet the needs of each customer is the direction of our efforts. Cupshe will always stick to it!
I purchased this beautiful, well-made suit before my trip to Marco Island. Received lots of raves. I purchased a Double D, my bra size, but the swimsuit was a bit large in the top. Should have purchased a D but too late now, it has been worn. I did not notice the issue during my size trial, but thats my fault, cupshe's service is amazing and outstanding, i love them.
I'm always scared of purchasing products over the internet because you never know what you are going to get. Especially when it comes to clothing. But I needed some bathing suits for my upcoming vacation and a friend introduced me to this website. The bathing suits were super cute and reasonably. I decided to test out the waters by only ordering one at first and see what happens. My product arrived in 4 days and my bathing suit was really cute and it fit according to the sizing chart. I was really excited and pleased and so then my proceeded to order more and all the products that I ordered arrived in a timely manner and the products were all good quality. I did have one that did not fit me like I wanted because of my chest size and I asked to return the product. The return process was super easy and the customer service was amazing. I have told a lot of my friends about this website and I definitely will be purchasing from them in the near future.
Hi Omali, your recognition for our swimsuit is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon. Cheers!
Great service! The bikini I received was of excellent quality and high level. The products arrived at the original date given. I would not hesitate to recommend this company to anyone. I will also place another order very soon.
Hey there!
Thanks so much for your review on the site.
Hope to see you again at Cupshe!
Cupshe
Am highly impressed with the level of service delivered by Cupshe, the quality of materials used for the bikinis are top notch they fitted well and looked exactly like they looked online, i have been wearing them and they fir so well, another thing that impressed me was the speed with which the package was shipped, it arrived right on time and no mistake was made about the size, the size i ordered was what was delivered. I highly recommend cupshe, they rock my world.
I absolutely love the swimsuits that I ordered from Cupshe and their Customer Service is amazing. I submitted a ticket for an exchange due to ordering the wrong size swimsuit. The response and solution to my issue was handled quickly and efficiently. They offered me a coupon for the full amount of what I paid, which allowed me to be able to order another swimsuit without the hassle of returning my original order. I will most definitely be ordering from them again. Thank you Cupshe!
Dear Tyra, your recognition for our swimsuit and customer service is greatly appreciated. Cupshe usually offers several options for return and exchange, to meet different demands from our customers. Corresponding operation will be made once our agents get your requests. We continue to strive to be super speedy, convenient and have the best quality results. Looking forward to hearing from you soon.
The suits are great, well made and beautiful. There are so many choices and yet it was easy to find what I was looking for. The customer service was efficient, friendly and detailed!
A welcomed experience with online swimsuit shopping. Hassle free return policy! Great company!
Hi, JoAnn! To meet different demands from our customers, Cupshe offers several options for return/exchange, to shorten the process. Gladly to know that works. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
The swimwear they sell are high quality and as advertised. Most fit me very well. The ones that I needed to exchange or return, the customer service made it very convenient for me to do so. The response was very prompt. As a result, I bought numerous suits from them. Highly recommend!
Dear Jen, thank you for taking the time to leave us a such a kind review, we really appreciate it. Glad to know most of our swimsuits you ordered hit the mark for you. All of our products follow strict quality check. Meanwhile, our team input a lot to make them have better performances in every aspect. To meet different demands from our customers, Cupshe customer service offers several options for return or exchange. We also promise that every request from our customers will be responded within 24 hours. Glad to know we meet your satisfaction. It’s our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Wish for your constant support!
I am looking forward to purchasing on Cupshe, everything looks great. The only thing I can say is when you select price filters, it will periodically put items over the price you selected in with your results, which can be annoying, or frustrating. But other than that, I will soon be purchasing!
Hi sarah, really glad to know you love Cupshe swimsuits. Trying to meet the needs of each customer is the target of our efforts. Besides, many tanks for your advice. We have sent the information to related departments and they will improve it. Wish for your constant support.
I wish I could give 0 stars. Cupshe is the worst excuse for a business I've ever experienced. They are Chinese scammers who have crappy products and use fake photos to advertise their swim suits. They're whole business model is to entice you with cheap swim suits and then they do not fit and you cannot return them. That is IF you even receive your swim suit. I ordered one, they offered me the credit to get a new one because they would not give a refund, and then the new one I ordered never arrived! HORRIBLE. This is they type of business that we need to keep out of America.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
I've been searching for an affordable dress for a year now and I decided to risk buying this one. I LOVE IT! The fabric is super soft and thick!. I would recommend L to anyone similar to my size. I will be buying more in two different colors :)
First time shopping on this site and so happy I did! The bathing suit quality is amazing and the customer service was outstanding. I had a small issue with sizing and they did everything they could to help. Quick and friendly. I'll for sure return and would highly recommend.
Hi AK, many thanks for your recognition of our suits. Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. Wish for your constant support.
Very satisfied with how they handled my exchange, and love my new suits! Only slight issues with fit on two that I've ordered recently, but the majority of bathing suits I've ordered from here over the years have been great quality for the price, and they make exchanges/returns so easy that I have 100% confidence in ordering from them again.
Tip for consumers:
Tops are not always super supportive depending on body type
Products used:
swimsuits
Dear Kelsey, thank you for taking the time to leave us a review, we really appreciate it. Cupshe aims to provide customers with high-quality and low-cost products, and dedicate ourselves to provide all Cupshe customers with products of better cost performance. In addition, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Glad to know that works. However, we are sorry to know the products didn't fit you well. Cupshe strives to make our swimsuits have more options in styles and designs to meet customers' needs. Our design department also works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice. What's more, for more support, we suggest you could try our underwired swimsuits, seperated swimsuits and suits with ruche around the bust area. Please note that underwired swimsuits are not suitable for A cup and D+ cup since the wire will gather bust and only suitable for B and C cup. We’ll keep working hard and live up to your expectation. Come back and see us soon.
Was unhappy with 3 suits that I ordered from this site and wanted to return (I kept 2). The English in the email correspondence was terrible, the return options made no sense, and it took almost a month before receiving a return address to send the suits back. I google mapped the return address and it's a shady looking home in Ontario. Seems like they give all sorts of different return addresses- clearly not a legitimate company. Fake profiles and paid reviews of "5 stars". Buyer beware!
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
Paid extra for Express Shipping for 3-5 days. Arrived 3 1/2 weeks later. One bathing suit did not fit. Tried to return it. Said non returnable when it wasn't. Spent 30 mins on phone with chat. Demanded "evidence" of of my order when she had it in the system. Had to email them my confirmation email saying it was returnable. Took 30 mins. Would not credit me for shipping.And I had to pay for it to be returned. The bathing suits are poor quality and very very tiny.
Tip for consumers:
Don't buy from here.
Products used:
I kept the pullover.
Dear Stephanie, thank you for bringing this matter to our attention.
Firstly, we are sorry that the logistics didn't meet your satisfaction. These days, processing and delivery times are more unpredictable as we and our shipping partners face various challenges that stem from external factors beyond our control. Your feedback means a lot to us and we will definitely optimize our logistics team to offer all customers a better experience in the future.
Secondly, we take the quality of our garments very seriously, besides, in order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department is working hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice. We will also input a lot to provide all Cupshe customers of suits with a better performance.
Thirdly, we are sorry that it took a long time for you the return. We have different promotions periodically, items marked as final sale are not eligible for returns or exchanges and will not be refunded as stated on our website. Those products are constantly changing so there may exists some misunderstandings during this process.
Next, according to our return policy, we don't offer free return service currently. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Kayzha, We sincerely regret that your recent order experience did not meet your expectations. We apologize for any inconvenience caused and for the dissatisfaction you encountered with the items purchased using the coupon. We understand that receiving items that do not fit can be frustrating. Our intention with offering coupons is to provide an alternative option to simplify and lessen the hassle of return processes, as we do not offer a free return service. However, we acknowledge that this coupon did not prove to be as advantageous as anticipated when you used it to purchase new items.
Regarding your recent attempt to return the items, we apologize for any confusion or misunderstanding regarding the refund process. We want to clarify that the coupon offered for returns is not a store credit. Instead, it is used to offset the total purchase amount towards your next order and is valid for one-time use. As a result, the amount offset by the coupon is not refundable, potentially leading to a difference from the total amount you paid for the returned item. We understand the importance of transparency and clarity in our policies and will review our return and refund procedures to ensure a more straightforward and customer-friendly approach.
We value your feedback concerning the quality and value of the items. Your comments are taken seriously, and we will reevaluate the products we offer to ensure they meet the standards of quality and value expected by our customers. Our team is actively working to find a suitable resolution for your situation, and we have sent you an email with some potential solutions in our most sincere effort to make amends and address your concerns. Thank you for sharing your feedback with us, and we apologize once again for any inconvenience caused. We genuinely appreciate your support and are committed to improving our services and product offerings based on your valuable input. We hope to hear back from you.