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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 48th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I needed a casual sun dress for beach pictures. I found the perfect dress on Cupshe and it fits perfect as well. Everything is very reasonably prices, arrives as pictured and on time!
Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery is much longer. Then I open my 'WHITE' T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour. Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it. As this is an error on their website listing why should I have to pay to return it. After 4 days of endless frustrating emails where the Customer service team just don't appear to understand they must take responsibility and they only communicate for a small timeframe each day, often starting a completely new thread in the conversation. I'm now offered a voucher to cover the return postage for when I shop again. I don't want to shop at Cupshe again after this experience. I can't trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of you have anything at all go wrong, they're a nightmare to get anything sorted out.
This bathing suit is gorgeous! Excellent quality. Shipping took about 5 days. It is cut a little high in back on the bottom which was fine when I was 25 but not so fine now. Reluctantly I was going to return it because of that. Their return policy is very generous: return for a full refund but I pay the return shipping OR return and receive a 130% credit for another purchase OR keep the suit and receive a 70% refund. I went with the last option and am going to try to "pull down" and sew a new seam so it covers my butt a little better. Would not hesitate to buy from Cupshe again!
I needed a casual sun dress for beach pictures. I found the perfect dress on Cupshe and it fits perfect as well. Everything is very reasonably prices, arrives as pictured and on time!
Cupshe has so many cute swim suit and clothing options available, even for a bigger gal like me. I usually dread swimsuit shopping, but by some miracle everything I picked fit great. Their delivery times were really fast, I got all my stuff in less than a week after ordering it, just in time for my beach vacation. Their customer service was great too. I had accidentally ordered the wrong size of one item but after emailing about it they were able to correct that, and their response time was very quick. Very happy with my Cupshe experience!
Products used:
Sun dress and swim wear
The swimsuit was and looked great, friends loved it so passed on "CUPSHE" so they could browse through and make their minds up to purchase themselves.
The 2 pairs of trousers were amazing, beautiful material, fantastic designs, shape and length. An absolute joy to wear and again many comments and admiration.
Products used:
Swimsuit
Trousers
Dear Sneryl, many thanks for your recognition of our suits. We do dedicate ourselves to provide all Cupshe customers with products of a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
I have ordered twice from Cupshe. On both occasions, my order was processed quickly, I was kept informed and the items arrived quickly.
Unfortunately, I had to return 2 items from my first order, but that turned out to be simple. I did not like being charged for return postage, but who would? I would probably think twice about ordering from Cupshe again though simply in case I had to return anything.
Overall though - a good experience. Sizing is very different to other sites so do make sure you understand the sizes used
Products used:
Swimming costume and a beach cover-up
Dear Julie, thank you so much for taking the time to leave this review.
Firstly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process.
Secondly, sorry that we don't offer free return service currently as we stated on our website. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Next, the size chart is based on accurate measurements of most women bodies. You can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
Thank you for your valuable comments and we will keep working hard to meet and exceed your expectations.
Every item I've bought is lightweight, great quality and perfect for any vacation. The sizing is very accurate and most items have ties, wraps or belts so if it's too big you can just wrap or tie and it's just your size. Cupshe has brought me out of my all black wardrobe. I aways get compliments on my dresses.
Dear customer, thank you for your recognition of Cupshe. Your affirmation and trust make our persistence more meaningful. Thank you and look forward to seeing you again. Cupshe wishes you happiness every day.
I've ordered bathing suits and dresses from Cupshe three in the past 2 years and the quality has been very good each time, especially for the price! All the items looked exactly as shown. It is important to check the size guide and material for each item. Any issues I've had we're handled in a very polite and efficient manner. I was also very surprised how quickly all my orders arrived! I would not hesitate to order from this web site again.
Dear Andrea, thanks for your great review. It's glad to know that you found nice suits at a good price at Cupshe. Cupshe is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described. We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Purchased 2 swimsuits and 2 dresses, had to return the dresses as didn't fit my 38DD's properly but swimwear was perfect! Very flattering and good quality material and finishing. I chose to opt for 70% refund and keep dresses as not bothered to print labels, take pics etc etc and will serve as a nice gift to a family member anyway. I can understand why the company opt not to pay return postage, and can't fault their customer service all along my journey. Will be definitely buy again from here.
Dear Elsa, thank you for taking the time to share your experience at our shop. Your recognition of our swimsuit and products is greatly appreciated. Firstly, we are sorry to know the dress didn't fit you well. Our dresses have a wide range of bust sizes. You can check the size guide on each product page. This will help you pick what size is best for your body type. Secondly, sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
I have been shopping with Cupshe for about 6 months. We are a boating and beach family. I spend a lot of time in a swimsuit. I love the quality and fit of my Cupshe suits! This company is amazing to work with. They have great return options should something not work out. They have the best support staff. Cupshe wants you to be a satisfied customer and will do all that they can to help you out.
Tip for consumers:
The shipping is usually free if you spend a certain amount and is very inexpensive for most items. They have several return options if an item does not work out. Pay attention to the size charts. The suits run small. Use the online chat help. They are awesome and will help you find a perfect fit.
Products used:
Swimwear and Coverups
Dear Tina, thank you for being a loyal customer of Cupshe and we really appreciate your 5-star rating. We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, Cupshe usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation. Looking forward to being of service to you again in the future.
I ordered 3 very cute swimsuits from Cupshe, but unfortunately two didn't fit quite right. I reached out to customer service and they were extremely helpful. Their return policy is fantastic and give you several options. I ended up keeping the two swimsuits (bc I can wear different bottoms with the Cupshe tops) and they offered me a 70% refund back to my credit card and I got to keep both bikinis. I will definitely shop with Cupshe again!
Dear Sara, thank you for the 5-star review! It is our pleasure to provide great service to our valued customers. We regret to know that some of your suits did not fit. We will feed back to relevant department and make improvements. We are also working hard to provide more options in styles and designs for diverse body types. As a company aiming to offer the best service to all customers, Cupshe usually provides several options for return/exchange, to simplify the process and meet different demands from our customers. We are glad that your are satisfied with our return policy. We really can't wait to welcome you back soon on our website.
Somehow I've become addicted to Cupshe and I'm not even that big on wearing bathing suits. I have a collection of over 20 now
Heres why... great quality... customer service is out of this world like it should be and the price is tight
Obviously their swimsuits are really adorbs too
Definitely try it out if u haven't yet ladies. I highly recommend
Tip for consumers:
True to size
Products used:
20 plus swimsuits
Dear Jennifer, thank you for your feedback and your lovely words about our clothes and customer service. Cupshe aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions. It’s also our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Come back and see us soon.
Iv bought 5 swim suits from cupshe. It's true to size. Great fabric with big strong zips. I'm in New Zealand and package arrived within 8 days as said. Great customer support. Hard to find good quality stuff now days so this site was a win. I won't shop swim suits anywhere else now. Big size range too. Highly recommend.
Tip for consumers:
Go off your usual size not the measurements. Trust the sizing. I’m a 10 in New Zealand but got an xl thinking it was asain sizes. It’s not I should have got a 10 first time round
Products used:
5 different swim suits
Dear Elly, your recognition of our products and logistics is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon.
I ordered 4 suits in different sizes and styles because you never really know how they will fit. They arrived very quick. Two I absolutely loved and two I needed to return. The customer service was through email and I had Summer assist me. She took care of my issues, got my refund, and then followed up to make sure everything was taken care of. I just ordered more suits and some dresses and can't wait for them to arrive!
Dear Bec, many thanks for taking the time to leave us such a kind review. Glad to know that your order was delivered in a timely manner and everything turned out well for you. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvements. Come back and see us soon.
Fell upon this site by chance when searching for a bikini for my holiday. So pleased I did. Found some perfect holiday items. All arrived in good time and beautifully packaged! One item was too big and they dealt with that very efficiently with no cost to myself I have now placed another order. Size is perfect too!
Products used:
Bikinis, dresses
Dear Amanda, thank you for your five-star review. We dedicate ourselves to provide more variety of designs of our suits to meet our customers' satisfaction. We are also working hard to ensure every customer get packages within promised time limitation and are beautifully packaged. However, we are sorry to hear that one of the items was big for you. Please kindly note that the size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions. Besides, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Glad to know that works. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
I am always really skeptical ordering from these cheaper websites, but I just did not want to spend over $100 on a swimsuit so I went ahead and ordered two of the most reviewed and popular items. I just got my order today and tried on the bikini top and bottoms, both fit PERFECTLY. The order was delayed by a week which isn't too bad considering how much I love my new bikini. The quality is great. Obviously their sizing is a bit small, but as long as you stick to their sizing chart you should be fine. For example, i normally wear a size small top and I got a large and it fits great. Can't wait to flaunt it this summer and will definitely order more now that I know it will actually arrive.
Tip for consumers:
Stick to their sizing charts and the best reviewed items
Products used:
Elliott Wrap Tie Back Bikini Top in green (L)
Elliott Wrap Tie Back Bikini Top in black (M)
I had written a 1 star review because the first suit never came. And though they promised a new one would be sent, I had a hard time getting a Tracking number or Shipping information from them. But lo and behold, the new suit arrived today. And I am shocked at the quality. It is soooo well made and fits beautifully! I can't believe how much I love this suit. Shopping for bathing suits is always so difficult in a store... But I would absolutely buy from them again. I appreciate that they made it right... and in a big way!
Sorry for your inconvenience.
We have checked that your package was delivered, but you said you didn't receive it, so we have already arranged the resend to you on March 15.
Our agent sent an email to you with the new tracking number, please check it.
Swim suit shopping is a very enjoyable pass time and CupShe is cute, easy and has been very reliable along with great quality products!
Dear Destanee, thank you for giving us five stars. We are striving to achieve better quality and product performance. Meeting or exceeding our customers’ expectations is our ultimate goal. We are thrilled that you loved your overall experience. Looking forward to seeing you again soon.
Recently I just received my order from cupshe, after having my son I haven't been very body confident, but the bathing suit that I chose complimented every new curve and made me feel confident in a bathing suit. Which hasn't happened in a long time, so I wanted to thank cupshe for the amazing quality and size chart for helping me find the perfect suit for summer.
Order # *******
Hi there,
Thanks so much for your love and support for Cupshe!
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks so much!
Cupshe
I had a really great experience! My bikinis looked exactly as pictured and are a great quality! They were exactly what I was looking for and were so inexpensive. There are tons of other great, fashionable options at low prices. The quality is great -- way higher than I expected and way higher than what it's worth. Great fabric, great craftsmanship and great prices. Also they have so many cute designs! Thanks for everything
Customer service was super quick to reply and fast to resolve my concerns. High quality swimsuits, too!
Hi Rebekah! Many thanks for your recognition of our suits and customer service. We do input a lot to provide all Cupshe customers of suits with a better cost performance and quality. Glad to know we hit the mark for you. Wish for your constant support! :)
I was worried about buying a bathing suit online but I was happily surprised! The quality was excellent and the service great! I needed to change by bathing suit and CupShe responded quickly and responded to my questions! I ended up by buying more bathing suits! They are pretty and of good quality!
Hi Raya, many thanks for your recognition of our suits and service. We promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Cheers!
Very good customer service, prompt response time and quick shipping. The suits are of good quality too!
Hi Emilie, your recognition for our swimsuit is greatly appreciated.We promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Shipping carriers does perform out of our expectation sometimes, in a good or bad way. So lucky for you. We’re also working hard to ensure every customer get packages within promised time limitation. Come back and see us soon.
They're my go to company for my new summer bathing suit! Fair prices great material. One of my suits didn't fit and they made the exchange super easy for me.
Hi Ashley, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance.To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify the process. Gladly to know that works.
In case I'm the only one not built like the models for these swimsuits, let me tell you this suit is amazing for those of us with a "mom tummy." It's very flattering, especially with the subtle ruching on the sides. I walked out of the room with it on and my kids immediately oohed and aahed. Then my husband walked in and before I could say anything, he said "I really like that one." Thumbs up from all of us. Can't wait to wear this on a cruise this summer.
I have bought many suits of different styles and love all of them. Very good quality and fit. In the one occasion I had an issue they replaced it quickly.
Dear Stacey, thank you for giving us five stars. We are striving to achieve better quality and product performance. Besides, we have spent years designing and perfecting the fit for diverse body types. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We will keep making progress and presenting better products and service in the future.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Diana, thank you so much for taking the time to leave this review.
Firstly, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. However, sorry that we don't offer free return service currently as we stated on our website. In addition, we have submitted your feedback to our related departments. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Secondly, Cupshe aims to provide customers with products of high-quality and affordable prices. We take every single customer seriously and are committed to providing them with products of a better cost performance.
Next, We are also working hard to ensure every customer get packages within promised time limitation.
Thank you for your valuable comments and we will keep working hard to meet and exceed your expectations.