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Current Catalog

How would you rate Current Catalog?
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Indiana
1 review
0 helpful votes
Follow Susan H.
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Horrible service
December 2, 2024

I ordered some stickers, 4 packs of Christmas stationary and address labels on November 14. On November 27 the stationary and address labels finally shipped, They will maybe arrive December 3. When I called on Monday, December 2 about the stickers, I was told they were being put in a box and should ship by the end of the week. Three or four days to put stickers in a box? After they ship, it will be 3-7 days for delivery. I love Current products, but right now something is wrong. I keep getting texts and e-mails with marvelous offers-percents off and free shipping. I wish people knew if they order now, it is most likely not arriving by Christmas. Sad, sad, sad.

Date of experience: December 2, 2024
Missouri
1 review
1 helpful vote
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Poor customer service
August 20, 2024

I have placed many orders from Current Catalog, including personal checks. I needed to reorder checks. I can find my previous order but no option to copy the information to a new order. I tried the online chat but got no where with the questions they present. I did not want to have to retype all the info and risk a typo error. I tried calling the online order number on 8/19 and was told there is a high call volume and to leave my name and number and they will call back within 24? Hours. They did call back but I was not home and did not have access to the info needed. I tried again on 8/20 on my laptop. I kept getting the online chat popup with no way to exit out of it (usually an x at the top of the screen or leave chat option). I typed that in and was told to refresh my screen which I did but that did not change the chat screen. I tried calling the online order line again and again got the message that there are high call volumes and to leave my name and number and expect a call within 24 hours. I said I wanted to speak to someone and would hold but that was not an option. I have since gone to another site and placed an order in a matter of minutes and will no longer be doing business with Current.

Date of experience: August 20, 2024
California
1 review
5 helpful votes
Follow BRUCE W.
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Ordered checks 1-1/2 months ago and they haven't shipped yet. The customer service person had no idea when they will ship but refused to give me a refund. Don't be a fool, don't buy from this place. You will be sorry

Date of experience: December 28, 2021
Wisconsin
1 review
3 helpful votes
Follow Holly T.
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My mother always ordered from Current and I became a loyal customer as well. I was always very pleased with the products I received. In the last 10 years or so, though, everything is about cost cutting. The products look cheap, the shipping boxes are so poorly made many products arrive damaged. The last order I placed I received a 20% off coupon. You would think that was a good offer. Not so as the "shipping and handling" cost was more than the 20% off! And they now add another $2.99 surcharge. I'll be looking for another place to buy my products from here forward. So very, very disappointed. Their reputation was stellar and now it's just despicable.

Date of experience: October 28, 2023
Pennsylvania
1 review
2 helpful votes
Follow Monique D.
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Large order made, missing an item that I need, making me wait almost 3 weeks to ship UNREAL (10-12 days to see if shipped separately then an extra 5 days). Big box received, simply forgot to put extra labels in big box, definitely did not ship separately. Needed for project.

Date of experience: June 16, 2023
California
2 reviews
8 helpful votes
Follow Lynne S.
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Every year, soon after Christmas I order items for the next year. This year my order took 17 business days to arrive, well past other years. When I opened the large box, I found curling ribbon rolls jagged and broken with pieces in the bottom of the box, as they were NOT packed securely inside. Also the wrapping paper roll I received, the plastic did not cover the entire roll, so paper is exposed. There is not enough plastic to cover the whole thing. Late and no effort to secure their product is what they have accepted. NO EFFORT to ship appropriately. One of the wrapping papers - was shown with a light blue background with snowflakes, candy canes, reindeer, Santa, and Christmas trees on the website -it is dark green-blue, not exactly a winter wonderland - no wonder it was on sale.

Date of experience: January 23, 2022
Missouri
1 review
3 helpful votes
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Placed an order that cost $13, shipping cost around $10, nearly doubling the price... you would think it'd be shipped in a pretty fair amount of time, yeah? Nope. If it was in transit, that's one thing, I can understand that, but no, they genuinely haven't even started shipping the order yet! 2 weeks have passed and I realized just how long its been since I placed the order, so just to confirm, I checked for an email I might've missed, nothing. Went to the website and used the track order button they have, no tracking info available, meaning they seriously just haven't even bothered to ship it out yet, and it honestly feels like I'm just getting scammed at this point. If I'm paying for the shipping, especially that much when its just standard shipping, I'd like to think it's at least gonna get sent out that same week. Don't think I'll ever be ordering from this website again...

Date of experience: February 28, 2022
Iowa
1 review
1 helpful vote
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HORRIBLE!
November 10, 2021

This company isn't even worth one star. I ordered Oct 18 and have been told four times my order was coming. Then told it would be sent when backordered items came in. So four phone calls and each one a representative lying. I purchased items for birthday, order didn't make it. Ordered for Thanksgiving... getting close so doubt it makes it either. The wrapping paper will no doubt have to be used next year. Thank goodness I didn't order anything personalized, that would really throw them into a tizzy. It is sad because this company at one time was a good company. Now it has become a total joke. Save yourself disappointment and aggravation and order from someone else.

Date of experience: November 10, 2021
South Carolina
1 review
5 helpful votes
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Stay Away From This Company
February 8, 2022

I ordered $494.00 worth of product on 1/2/2022. Part of this order was timely items for Valentine's Day. I gave current 1 1/2 months to get my items on time. The original order said the delivery date would be 1/17/2022 to 1/21/2022. It is now 2/8/2022 and I still do not have my order. On February 2,2022 I received an e-mails saying my order has shipped still showing the delivery date of 1/17 - 1/21. Six days since it shipped, I still haven't received my order. I called current and spoke to an AJ who couldn't even tell me an expected delivery date. And to make matters worse, I asked to speak to a supervisor and AJ hung up on me. Also, may I add I am a Blue Ribbon Member who supposedly is to get some special treatment... will that is a farce. I will never, never order from current again. They don't care about their customers and if they hear of a problem apparently they hang up on the customer. Verify this with Current!

Date of experience: February 8, 2022
California
1 review
2 helpful votes
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Online order system bug
February 15, 2023

I ordered checks online. I started my order for 1 box (100 checks). I then decided I wanted 2 boxes (200 checks), so I changed the quantity accordingly. When my order arrived, I received two packages containing 100 checks, both with the same check numbers. I called customer service to report the error, but they told me I placed two orders for 100 checks each, both with the same starting number. But both boxes were on the same single order, and the only ordering options were 1,2 or 4 boxes. I simply changed from 1 to 2 boxes, assuming all check numbers would then be in sequence from the starting number I entered. The customer service agent insisted I ordered in error and could only offer free shipping on a corrected second box, which I paid full price for.

Date of experience: February 15, 2023

Overview

Current Catalog has a rating of 1.4 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Current Catalog most frequently mention customer service, business days and live chat. Current Catalog ranks 54th among Stationery sites.

service
21
value
17
shipping
21
returns
11
quality
14