Currys Ltd

No accountability.
Bought a washing machine on the 20th November.
Paid for delivery and installation.
The delivery guys have broken the water valve (had to get a plumber in to repair this -108£)
Then once plumber came in and fixed it I put the washing machine on. It was leaking. I then discovered that the draining hose was cut (most likely by delivery guy who must have used a Stanley knife to unpack the washing machine).

Called the customer service (good luck to get hold of them first)
They said an engineer would come in and this was for the 4th of December. But because I'm working I moved it to the 9th.
3.00pm on the 9th still haven't heard of the engineer. Call again customer service only to be told "this has been cancelled. They tried to call you but you didn't pick up." No one tried to call me. Customer service full of BS!
Been stuck at home waiting for them to come and repair for nothing...
They have my email + phone number. No contact have been made.

They are only good to say "I'm sorry I apologise for the inconvenience this is causing"

I spend 400£ on a washing machine I cannot use and 108£ on a plumber which they should repay for but I'm still to hear about this of course.

Avoid Currys at all cost.

I have had my TV in for repair that they couldn't fix I had it under warranty and was seeing if it was fixable which was fine I could still watch TV I have gotten it back today where there is cracks they didn't follow procedures and tell me it could be more damaged in transit I now have them telling me they won't give me a replacement for there mistake

I have ordered a camera for a job, the camera is in store, the store should be open, now after an hour waiting for my paid product they say the store is closed cause they are cleaning the products. The store has a bifig front with windows, from time to time a guy comes out for a smoke and that's it. I have called Customer service, they put me on hold and then just disconnect the call. And I have wasted half of my day and the job tomorrow. For sure I will never buy again from this company, and never waste my time.the way I did today.

What a shambles… ordered a washing machine given a delivery date and time 7am till 9:30 scheduled…. You also have a tracking number… 2nd drop of the day or so it stated… took the morning off and watched the tracking like ca lost Christopher Columbus… all over the place even within 2 minutes from my home after 27 drops still no washing machine., driver completed his run but no drop off called to cancel the order and couldn't because it was out for delivery.
Will try and get my money back tomorrow again … Avoid. Much better service elsewhere

Ordered a fridge online for delivery in 1 week. Building does not take deliveries after 5pm so paid extra for delivery between 9 and 1. They gave me a tracking number of 8 on day of delivery. They were round the corner at 3pm doing 7 then decided to go 2miles away doing another delivery. They phoned at 5pm saying they would be late! New delivery 5 weeks ahead. Customer service was just as bad. Had to cancel my order!

Expensive Samsung Active 2 Watch bought for my Wife as a Christmas Present. Numerous faults all of which are commonly reported on numerous websites. These were not seen before purchase and I believed the glowing recommendations on Currys website of the watch.

The watch was bought in advance of Christmas, but was not opened until Christmas Day.

Currys are impossible to contact for an item purchased more than 30 days previously, so a Resolver Case has been started. - I informed Currys via Messenger of the Resolver Case, and was told that there is a four week delay in responding to these cases. - Regardless of Covid-19, that is simply unacceptable, particularly for an expensive item!

I bought a tumble dryer, they send faulty one. Curry's blamed Sharp and tolling me to call Sharp. When I Called Sharp company they told me it's curry's Handling mistake, they can't help me. I paid to curry's and it's brand new. Curry's has to take responsibility.
*******@hotmail.co.uk

Ordered a fridge and when I placed the order I could chose which day I wanted it to come. I took a whole day off work as it was 7am - 7pm, it got to 6:55 and it had not been delivered yet. I went online and tracked the delivery and it stated it would not be delivered until 3 days after the date I chose to be delivered on! Baring in mind I took a day off work and no one would be in the house that day! I went to use the customer service to explain this and they were so rude! They were implying I was a liar and didn't chose a day, like I would make it up that I chose a day for it to be delivered! Will not be using curry's again!

If I could oi would give MINUS...
Bought a laptop from currys it take almost 4 minute to start up took it to curyys store In mile end e1 4uj the lady from the store had a look and still she would not let me exchange it or give me a refund saying its normal. Call customer service spoke to him 20 minutes almost and he says its normal to be late because its 4gb rm... seriously 4 minutes to start up is normal...
Would never go currys again and wouldn't recommend to any one...
Its a one way system for currys...
Their exchange and refund policy is rubbish, would not want to exchange or refund, beware...

Bought a dell laptop from curry's Christchurch branch on 18th November, after 6 weeks the hinge was jammed shut and when opened it broke the case and damaged the bezel. The store said it had to go back for repair. After getting a phone call from their repair centre was told it was fault of Dells and they had seen 6 others already. Informed me they had changed the case but there was a small mark on the bezel, if we wanted a new bezel it would be another 10 days. Asked them to return the repaired laptop to the branch as happy to just have a small mark. Had a phone call to pick up the laptop after 25 days with the repair team. Horrified on picking it up to find it hadn't been touched. When I got upset at their attitude they threatened to call the police. At 78 years old a dreadful experience. Luckily have all my paperwork to back up my claims. Now going to have to fight them to either get my money back or a replacement. Never ever going to use again.

The worst experience ever, I bought a Smeg kitchen which is faulty and I can't arrange an exchange. They keep saying they're going to send an email to exchange it but I'm still waiting for the email after 10 days. I keep phoning every day, same story. They are waiting for the order to reach day 30 so that I can't exchange it and they will then offer repair. They're terrible, $#*!en jockers - I'll never buy from Curry again!

Horrible customer service! Does not listen to what I was trying to say. They shut the phone in my face 3 times! Spoke to 6 customer services and non of them did their job properly! I ordered a dishwasher and wanted to change it for the non-integrated one and they re-ordered the same product again! Then I had to recall several times to get the correct item. But I am refunding the item and never ever buying from Currys again! I Wouldnt NEVER RECOMMEND CURRYS!

If you have purchased a PS5 from Curry's before the 7 th September. I know that you will be waiting for your console because I was told by Bolton gateway branch that your PS5 is more likely to be 8 weeks and I was told that they haven't even ordered the next lot Curry's are holding your money to make interest on everyone. Is it illegal for them to falsely say you have it in 10 days and take money out of everyone and then hold on to your money so they make interest of us all.

I have a severely disabled son who's only pleasure in life is watching TV. We purchased a 75" TV from curry's for him and he was overjoyed. He cannot do anything so his life is TV. The TV developed an intermittent fault so I emailed Curry's within 30 days and had no response. The fault left and came back so I emailed the Chief Exec hoping at least for a reply. This time the extent of the response was "turn it off and on, see if that helps" It did for a little while and again it returned. Curry's now say they will take the TV away for around 3 weeks as it will be longer due to being intermittent and they have to replicate the fault. My son is distraught, crying and wailing. Curries have refused to replace it even though it was reported within the first 30 days and they wont provide a back up TV for my son to watch, we are a low income family so cant afford another TV, I had to take a loan to get this one! NEVER, EVER BUY FROM THESE AWFUL PEOPLE, CEO SHOULD BE DISGRACED!

So phoned currys again today to see if they can give me another TV or my money Back the person who spoke to me was rude, disrespectful told me I wasn't getting a new tv or my money back I told the man on the phone I wouldn't want to purchase anything else from that company so would like a full refund to get a TVs elsewhere and he just laughed at me then hung up so rang them straight back to speak to the manager or line manager they told me it wasn't possible to speak with them so told them I was ringing trading standards. Hopefully when the trading standards get back to me this will get sorted out. To all the people out there please do not purchase anything from this company for a big company its horrible how customers get spoken to and also sell faulty items.

I bought an integrated fridge freezer and I was told I needed a reversible door kit for installation (despite previous advice from customer services), I paid for the kit over the phone but couldn't arrange delivery as was given the wrong number. Have tried numerous methods to get in touch: webchat, phone, Twitter, Facebook, email etc but cannot get hold of anyone to sort this out.
Initially, jsut wanted Currys to fulfill their order but now I want my money back for the fridge freezer and money back for the reversible door kit.

The worst customer service I've ever experienced, they cancelled my delivery on the morning it was due but never sent me a email or txt,when I called customer service the could not give me an answer and told me to go back to the store, At the store the manager was rude and told me he couldn't help and to call customer service, After three hours of frustration I finally got a answer to why and when my delivery was cancelled, All the staff in the Tottenham Court Road store were being sarcastic and not willing to help.Never going to order anything fro. Currys again.