Currys Ltd

I wish I could give Currys a lower rating than one star because they've truly earned it. My recent encounter with this company has been nothing short of a customer service horror story. If you're looking for a company that values your time, respects your requests, and employs qualified professionals, look elsewhere – because you won't find it here.

First of all, we had informed the store multiple times that we needed a qualified electrician to install an integral washing machine. Despite our efforts to make this clear, the individual they sent on the initial delivery date (16/10/2023) was far from qualified to handle the job. He had no idea what he was doing and made promises he couldn't keep.

He told us that we would have the installation completed by the next day, but that turned out to be a lie. Instead, we received a text later in the evening saying that the delivery was rescheduled for Wednesday between 08:00 and 14:00. We adjusted our plans, rearranged our schedules, and waited patiently, only to be met with empty promises yet again.

Wednesday came and went, and there was no sign of Currys or their elusive "qualified professionals." Fed up, I decided to call customer service, hoping for some clarity and resolution. To my dismay, I was met with unhelpful, robotic responses from representatives who seemed more interested in reading from their scripts than genuinely assisting a customer in need. To add insult to injury, they informed me that there was no one available to perform the installation and, you guessed it, rescheduled it again.

The final straw was the text message that arrived in the evening, proclaiming, "Great news! Your delivery will be with you on the 27th." I had already informed them of our unavailability during certain dates, but they clearly couldn't care less about their customers' needs.

In conclusion, if you want to save yourself from unnecessary stress, frustration, and wasted time, I strongly recommend avoiding Currys at all costs. Their incompetence, poor communication, and disregard for their customers' schedules are astounding. My experience with them has been an absolute nightmare, and I wouldn't wish it on my worst enemy. Shop elsewhere and spare yourself this ordeal.

Nothing but problems with Currys, the customer service was shocking. I bought a an XBox series X for my son for his birthday and when I went to set this up it was faulty and would not switch on. Spoke to customer services and asked if i could go into a store and get a replacement given that it was my sons birthday the next day and was advised that this was not possible due to it being an online purchase. I agreed to have replacement which I was told would be 3-5 days. After day 4 and having heard nothing from them I called and was advised the item was not in stock and they were waiting for a delivery which would be another 3-5 days! At this point having gone passed my sons birthday not being advised of the delay and having a very disappointed young boy, I asked for a refund so I could go to another store and purchase one.( at this point i had asked to speak to a manager to which i was advised they needed to book a call in) and then the lady proceeded to hang up on me! I then nearly 7 days later had a dpd messaging advising that I was receiving a replacement which then was attempted to be delivered while i was at work and taken to a pick up point. I had not asked for this as i had asked for a refund. I called customer services again,the lady put e on hold when I asked to speak to a manger again was left for 25 minutes to then find out id just been passed to another operative. After 1hr 20 minutes I finally spoke to a manger who then advised the only way I can go about getting a refund was to go and collect the item and then arrange another collection from dpd to take it back to currys, collection was booked and now dpd didnt turn up for the collection! I am now stuck in this ridiculous loop with Currys. 3 emails later with no responses! 2 requests for a managers call booked with no call backs at 6 calls customer services and an elevated call to head office with advise that id get a call within 24hr which I did not receive £500 out of pocked and I am at my absolute wits end! Never ever buying from currys again what an absolute sham of a company!

Save yourself the trouble or go else where - or pray you wont need them - customer service is not provided. What they have in place is a system to discourage complaints and make it so difficult for you to get 'through' that you give up before even getting in contact. Thereafter it was stalling and lying that took place.
If possible my rating would be O! No customer service at all! And that is if you can get through to them in the first place. Will never buy from them again!
I contacted them to get a replacement for a heat pump dryer (which is still available on their website) for item that had been delivered faulty (dropped or like prior to delivery, dented and internal workings disrupted (sounded like tumbling stones when switched on). Took >14d to 'sort' and that was to their satisfaction not mine. I was given a refund not a replacement item, as value had gone up since purchase. However, I was lied to 3 times during the process by 3 different agents telling me a new machine had been ordered and I would receive notification of delivery within 24hrs, meanwhile they were processing refund. Despite recordings notifying you that all calls are recorded, in final call we were notified they had 'no record' of the conversations or on their notes indicating the machine would be delivered. They are blatantly stalling and lying. Rest of interactions marred by automatic 'sorting' of calls, sending you round in loops, inability of customer service department to talk to their own repair technician and making you act as 'go between'; phone calls ending by you being put on hold and then kicked out or ending with being switched of after more than 10min of 'deliberately annoying music' ('worn' or distorted to point of being 'mental torture'). More than 10! Calls necessary chasing them as they did not proceed as they promised previously. Wasted the better part of a week (>5hrs on phone and loads of stress/frustration) while chasing the issue, only to be given refund and told they were unable to do more about it. THEY HAVE ABSOLUTELY NO IDEA or INTENTION OF SERVICE or interest in customer satisfaction. All is geared to minimise losses to themselves and discourage any customers to see their complaint through.

Avoid these fukcing bastards, they only sell broke Horse $#*!,useless fukcers,pipe of utter gorse $#*!

In short, don't touch them with a bargepole. We ordered a washing machine for delivery today. They took the money fine but then the problems started.

We had paid extra for machine removal and installation, together with a £20.00 payment for time slot delivery of 11am-2pm. Imagine my surprise she I was rudely awakened by a rap on the door at 08.30. Not silly early I know but as We are still on our Christmas/New Year break, We like a lie in!

Once we were told that if we did not take delivery there and then, we would not get the machine today, I hastily put a tracksuit over my boxers and tied to sort myself out, not helped by the obnoxious little man and his crew who could not have been less helpful if they tried. They would never get a job in Santas Workshop! (ho.ho.ho!)

Finally the machine was installed, together with a large gouge across our kitchen floor. Captain Grumpy took a photo and said customer services would sort it out. He and the rest of his dwarves then wandered away singing happily at the top of their voices. HiHo!

When I finally got to speak to a Customer Services team (3rd go, cut off twice) they flatly refused to refund the £20.00 time slot fee as the item was delivered on the correct day and we were available to receive it. At this point I had not even got round to mentioning the floor but the barking in the background at her end of the phone told me her dog was hungry so I can hardly complain that she then cut me off as well!

Im hoping a supervisor will call me back at some point but fear I may have to begin the whole process again tomorrow

To anyone who takes the time to read this, please take my advice. If you want any level of customer service post trousering your money DO NOT Buy from Currys PCWorld

They are untrained and unprofessional you need to trained them before stand on counter. When i came on to pickup my sim they attended very unprofessional way i showed them my pickup email (27/05/23)then they said they mistakenly send to you if we have we will call you but i can`t receive any call from them then i went to store on Tuesday and i asked for my sim then i met with another guy then he said your sim was in store on 27/05/23.i didn`t say any thing i went home i put the sim in and it was not working i came back next day and asked from another guy who was on desk he said oh its not activated then he said when you pickup no body activated this sim for you i said they just gave me a sim. At that point i was very upset and disappointed so i changed my mind to cancel my contract. I realised i stuck in unprofessional people. Even on that time he should generate my puk code before cancel my contract he but don`t care and cancel and when i asked for my puk code he said come tomorrow (Saturday) my boss will be sort out for you so when i came on next day he gave me a very simple reply we can`t do noting you can go to voda phone shop.so straightaway i went to voda phone shop and speak to them then he said to me your contract issue from currys so you can speak to them and how they cancel your contract with out puk code.so i came back and told them the voda phone message but they don`t regret they said you should know about this so we can`t do noting. Just because of your untrained non professional people i lost my number. Before this happened again with some 1 please improve your service. I send my query to customer service as well but unfortunately its a part of same company as well so they don`t care about there customers. Even they don`t send any email for apologise.( Currys Unit D2, Silverlink Retail Park, Coast Rd, Wallsend NE28 9ND)

Dreadful company, they collected my TV 3 weeks ago from today which is the 07/09/2020, only updates they sent are 3 texts saying being dealt with.

Phoning up is a waste of time unless you want to hold for an hour or more, holding while I am typing this - Some chance of any reply.

The Team Knowhow up date link is useless, when I did get through on the phone over a week ago someone informed me that it had been updated incorrectly, can you believe it and since then it says the same thing, NO amendments.

I phoned after the Teamknow link said -

- We need a quick catch up

We have a query about your repair. Please call our UK Contact Centre on *******234.

There is btw NO email contact or NO Live chat.

This from a company that I have a 5 years guarantee with. Will never buy anything from them ever again!

Zero stars for simply not caring about their customers in the slightest, they take your money and run.
####

Update 22/09/2020!

Recall first contacted Currys mid August, they then collected my TV 2 days later.

Since then after many times of trying to get in touch through their only way *******234 (read NO Live Chat and NO email) you are put on constant hold, while typing this up to now it's been 38 minutes.

Finally a Richard from Team Knownothing phoned at 13:47 9th of September, I've kept the recording. Richard stated my TV was not repairable and that a coupon would be with me in 3 to 5 working days, YES it's the 22nd as I type this can you believe it?

You can see why this company has 1 star, it's totally useless, Amazon P all over them, Currys just tell you lies lies and more lies. They make Trump look honest...

Do not buy from Currys is my advice, now 49 minutes on the phone and NOTHING.

This review concerns my experience of using Currys "LIVE SHOP"... a process that almost makes one lose the will to live!

I decided to buy an expensive new laptop and having decided upon the precise make and model found that only Currys had current stock.
So I went onto their website to try and find the telephone number of my local branch to ring with queries before ordering. The website only gives you a national telesales number.
I rang said national telesales number...only to be met with an auto announcement that you cannot buy any products on the telesales number.

All auto options on the national telesales number just send you round the houses and direct you to their website as clearly the people at Currys don't like talking to their customers.
This is then followed by an assumed breach of data rights in using your telephone number to text you some link to "Live Shop" without doing a mandatory check on whether the customer is agreeable to their data being used in this manner.
So I typed the link address sent by text into my laptop, only to have a pop up box stating "this is unavailable"! How ridiculous!
Unable to access via laptop I clicked the link via my mobile phone and got through to a male based somewhere near Essex - he was quite helpful and knowledgeable and I placed an order.
You are then sent an e mail link to pay. I duly used the link to enter my card details and like all good card providers they send a code to your phone to confirm and verify the payment.
My phone duly pinged and as per normal on mobile phones I minimised the 'Live Shop' screen to access text messages and view the code as is normal when using mobile phone apps...minimising the Live Shop screen immediately cut me off.

The same thing happened SIX more times, until one of their operatives spent significant time getting me to try numerous different routes to access 'Live Shop' on my laptop. Eventually it gave access.

So that operative processed my order for the SEVENTH time and we get all the way to entering the payment verification code...at which a pop up appeared with the words "Ooops something went wrong".

Seriously Currys - your system is beyond imbecilic and you need to sort it out into a workable system, preferable before my prediction of "Currys - coming to a bankruptcy court near you soon" becomes reality!

I feel sorry for the staff of Currys who have to work with a system that is clearly not fit for purpose and has been designed and operated by imbeciles

I had bought my elderly mother a new freezer for Xmas paid extra to ensure installation and removal of old product...
The delivery team turned up yesterday (27th as scheduled) and bought in the new product and placed it still packaged and Iin the middle of the kitchen. They the removed the old freezer and went out to the truck... then drove off!

My mother is 76 YEARS OLD. She had around 100 pounds worth of frozen food she wants to put in her new freezer. Currys incase you forgot (Economical Crisis).
I LIVE IN Belgium and arranged help from another family member to be there.

He (my son in law) unpacked the freezer only too find it didn't work, internal draw was broken etc...

My family contacted me in Belgium to tell me there was a problem with the delivery on Sunday.

I called Currys immediately only to be met by a VERY rude customer service girl, who was just not understanding the gravity of the situation.

Bottom line my mother has no freezer
She will lose £100 worth of food (ECONOMIC CRISIS people)

Currys FAILED on every level.
Lost money lost food 7 calls to customer service NO freezer No date for replacement...
Customer service in Durban South Africa who cannot help in ANYWAY to support.

CURRYs please look these situations urgently

UPDATE I had to spend over 4 hours. Seven calls on the phone to customer service in South Africa. It's clear that the UK operations look at ZA customer service as a joke.

My elderly mom has now lost over 100 pounds in food because we trusted Curry's. Guys buying anything online is like playing poker. With Curry's there is NO Vegas experience.

7 calls later and STILL no satisfaction - my mother still has no freezer, a potential promise she will get one.

Currys you outsource your call centers to Durban in South Africa, the young people on this phones have NO life experience, they have no POWER to support us as customers they DO NOT CARE as I was told by a young girl - spoiled food not her problem.

Utter Disgust -

We bought Haier Washing machine with extended care for extra Four years. It suddenly stop not working so on Sunday (6th August 2023) I called curry's care plan "KNOWHOW" on *******234 it took 49 minutes to answer the call. I talked to Uhar and he promised me someone will come on 10th of August 2023. I explained to him I will Not take work on that day so please assure someone is coming. As I am a locum I will loose over £150 for that day. He said yes someone will be there. I also got a SMS message on my mobile with booking reference. On Tuesday I got SMS on my mobile saying it was cancelled and booked for Friday the 11th 2023.

I tried to called above number at 14.28 and waited for 70 minutes and no one answer the phone so I cancelled the call. I tried again at 17.59 and someone answer the call after 50 minutes but without saying a word cut me off. Did NOT talk to me. At 18.50 I called again and someone answer the call after 42 minutes. Customer service staff called Syle or Fyle, she didn't clearly say her name properly. I explained to her by cancelling the engineer I lost over £150 and taking Friday off I will loose another £150. I asked her if engineer will definitely come, she said not 100 percent. So taking that day off and if the Engineer doesn't come I would loose another £150. She told me its not their problem and there is no compensation for that. She said waiting time on the phone is NOT guarantee, it can be anything from 45 minutes to over 120 minutes.

I am very very disappointed with the service. Letusknow email address is NO longer in use and customer service email address is NOT active anymore. Therefore we can't contact currys customer complaint department. I will NEVER recommended currys for anything

Customer care *******461///*******461///Customer care *******461///*******461///Customer care *******461///*******461///Customer care *******461///*******461///Customer care *******461///*******461///Customer care *******461///*******461///Customer care *******461///*******461///Customer care *******461///*******461///