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CurveDream has a rating of 2.4 stars from 8,924 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 31st among Women's Clothing sites.
I like the website and the clothes. But even though I hadn't opened the package with my order once it arrived because I needed a refund do to a personal issue in my life, they would not pay for the return shipping. So be sure and read all small print about Returns/Refunds.
Now that I have opened the package the sizing on the clothes is off. None of them fit properly.
Trying to return or exchange an item. Communication has been the issue. With a 30 day return window, time is of the essence. However, that does not seem to matter to customer service. I emailed, as instructed, the same day I received the package and had to email two more times to get a partial response. Since then, I have emailed two more times in an effort to get the rest of the information needed for the return….at my own expense.
Very easy to use I'm always leary about online purchases and sure enough this company did not disappoint. Or did depending on how you view things. The cardigan does not fit. Too snug. Not a true 3X but the top does.
I received this cute top but it's a very very small XL. Customer service did answer back quickly and gave me options if what I can do. I didn't want to pay to ship it back so I took their discount to keep it, as I am in the midst of loosing weight and it is very cute.
It is big than the usual large size and there are more white stripes than there appear on picture!
It is very soft and comfortable!
Next time I will order a small size. Delivery was timely much faster than I thought it would be. Also fifty words is too long for a review should only be 20 words
The delivery was good. My order was delivered in two weeks. Unfortunately, I have to return the items because size is much smaller than my size. I contacted customer service by email and got fast reply. I didn't finish return process, but until now I pretty positive that I will be able to return the items for refund.
I was surprised at first to not get a response within 3 days of placing my order as the website stated; so I wrote an email (7days later) to the address listed and got a response within a day stating the order had been received. I thought I had ordered my item in plenty of time for the occasion I need it for and in my email had expressed the urgency or would need to cancel the order if the delivery date was not guaranteed. So heaven forbid, my item was delivered at 7:32 pm on the day I requested. Was definitely worried as I followed their tracker but they came through and thank goodness, no alterations are needed.
I ordered product, never received it and received delivery confirmation, but I can't even track my package. The tracking is unavailable. Where is my order?
I was so excited to get my new top. Then it came 😏. So disappointed, did not even look like the picture. Horrible fit and very ugly.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
For a company that sells their products for over $40-$50 I expect an easier way to get assistance with customer service. Curve dream doesn't have a phone number or chat to have a easier way of communicating with someone. I've made 3 attempts to get a refund started and no reply. Your policy is returns must be within 30 days from the date the order arrived and by the time I get a response from curve dream I'm afraid it will be over the 30days. The sizes are not accurate and overall I am not pleased with this website. If curve dream makes some better changes then I might reconsider.
This product was disappointing, it was hard to get it delivered as the website tool the payment without the requirement of a postal address.
When the dress arrived it was different to the photo on line and very small in size.
I am now not able to return it as there are no return instructions in the packaging which is normal in my experience.
I am trying to return dress! It is nothing like dress pictured, very disappointing
My experience was that this was all very disappointing. I am so tired of all these companies from China that try to foolish by just changing their name. They're all the same company. It's all the same thing people don't be taken in by it I won't again.
I was a little worried as I ordered this from an ad on Facebook and I have gotten ripped off before. I did check this website out before I ordered though. As it turns out everything went fine. It took a little bit longer than I thought for me to receive my package but it really was pretty quick and when I got it it fit and looked great (just as expected) so I didn't have to think about returns or anything, just put it on and wore it. Thank you.
I ordered two dresses and the one fit perfectly, exactly as expected, but the other one was way too big. They were both size small, so I don't understand why one was so much bigger than the other. Also, my package took several weeks to get to me.
I love the products, arrived in good time and shape, there was a problem with the delivery system that I had selected, customer service let me know quickly and refunded the over payment for the freight quickly, so all in all a very pleasant experience.
Thank you :)
I'm trying to return these items because they are too small and the fabric quality is not as expected but have not received a response from my email. I would say if your happy with your purchase great if you are not it is difficult to return items.
After waiting over 4 weeks for my order, I was very disappointed in the lack of quality of the pants, very cheaply made. Would have been afraid to sit in them for fear I would be em-bare-assed. Blouse was not an XL, more a small or medium. Short were not bad, but decided to send everything back and be done with it. I was charged for shipping, when there was supposed to be free shipping on orders over $89.
Clothes fit strangely, and are not of great quality. Attempts to return items was a disaster. In the end I sent items back at my expense. After many attempts over MONTHS of correspondence, I never received a credit to my account—was told they never received my return! Don't throw your oney away here.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"