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CurveDream has a rating of 2.5 stars from 8,308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 30th among Women's Clothing sites.
Buyer beware, fabric is thin and feels weird, the blouse I bought is practically see-through it's so thin.
Sizing is not true, one item ran big the other small. I am hoping to return but haven't heard back from their customer service department yet. I ordered two dresses and one blouse, all need to be returned.
The website provided nearly all the information I needed on the product I was considering. A view of the back would've been good.
Customer service was good about asking my questions.
Now I'm at the really important part of being very excited for when this arrives and hoping it fits.
I ordered a dress the size was wrong and material quality is very cheap& took along time to arrive. Extreme hassle to to return with having to email back and forth and I am still waiting for my refund to be credited into my account. I will never order anything from them again.
I was excited to see the beautiful clothes on this site, and ordered 10 items. None of them fit per my usual size/measurements and the fabrics felt like tissue paper rather than linen. I have yet to receive return instructions and am concerned that I may eat the cost of these clothes.
I ordered from you for the first time and never heard back about my order being shipped. Then found out from you that half of what I ordered was not unavailable? Then found out prices I wanted most of course for a cruise. You should know your inventory before selling things! I had to get a refund and buy somewhere else. At that point there was not enough time to even get what was left. First and last time I will buy from you!
Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
I won't have my money back for another week. If you were Amazon, I would have a credit immediately after getting a return label to use. You played games. First, you offered $9 on a $39 dress. Shame on you. Then it was $15. Shame on you again. This nonsense lasted a week because email responses took two days. Finally, you offered to refund me after I paid the return shipping after trying to talk me out of it. I still have to wait for that. And your dress sizing is ridiculous.
Ordered larger size than usual but still way too small. No darts in top. No where did it state that you had to get permission to return merchandise or that you had to pay for return. They told me I had one week to return by US Mail. Offered $59 and me keep. Said no. Then offered $95. I had spent almost $200. Cost $25 to return but better than losing half of my money.
I returned my purchase over a week ago and haven't been credited. My banks involved. Dresses didn't fit. I requested a return address three times before it was sent to me. Items have been returned and still no refund. I won't order from you again.
The models must be nice and thin since even the extra large was very small. I need to return one dress that I cannot get on at all. Please advise how I can return and get my money back. If it is no return, I did not see that in the ad.
I contacted the company to say I'd like to return the dress. It doesn't look like the picture. The quality of fabric is poor.
They did reply after 5 days, and said don't return it to the address on the label- and we can't pay the shipping--and by the way, would you settle for a $12 credit? I replied, I'd like the full refund- where shall I send it? No response.
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!