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CurveDream has a rating of 2.5 stars from 8,308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 30th among Women's Clothing sites.
My order didn't get here in time although I ordered plenty of time in advance. I tried to find out how to return it, but the website that they gave didn't exist. I will never buy from them again. Also, the dress was of poor quality.
After receiving the item, I was totally dissatisfied with the dress. It was at least 2 sizes smaller than the listed size. In addition, the quality was poor. My biggest complaint is that I have reached out repeatedly to return the item. They will not give an address, and it clearly states do not return to item shipping address. I was even offered a $13.00 credit for an item that I cannot use. I was told that the return shipping costs will be paid by me and yet they still will not give me the return address. WORST COMPANY EVER! My next move is to blast them on social media!
First time shopping. The website has a large variety of clothing to choose from. The 2 Items I ordered arrived in a timely manner. Stripped sweater is lovely, colorful, and warm. I have to return the denim dress to exchange for a different size but am looking forward to completing that process.
I discovered a really fabulous dress and was excited for it to come in the mail. Unfortunately, the dress was way too tight around the stomach area and this was a size large. I notified the company that I needed to refund it. It took me four emails before someone acknowledged me. Then we went through a rigmarole before I got the information of where to send it back to that was on February 6, and I'm still waiting for my refund and they did receive the package per the tracking instructions.
I really liked the clothes that I see online, but unfortunately, I will not order anything from this company again.
Dress was too small and long. Customers Service encouraged me to keep the dress for a small refund. Would have preferred a larger refund but would have cost even more to ship it back. Dealing with other countries is not easy. You have to really be sure before you order.
Trying to return my order. I have sent 2 emails requesting return authorization. Have not heard a word. I'm afraid I will exceed the 30 day return window due to their lack of communication. There should be a dedicated return portal that handles that, not just a general email. I will never order from this company again
Received a package with no invoice, order # or any indication where the package came from and who sent it. Inside were three shirts that in no way resembled anything I would have or did order. Since there was no invoice, I search my charges on the pay sites I use and was still unable to identify the items or seller.Then, I got a "review" request from Curve Dream and responded that I never received the items I ordered from them. They responded that the package was delivered and it was then I realized that the unidentified package and unrecognizable items were indeed from Curve Dream. I emailed them several times to get an invoice so that I could return the unwanted items as a return required an order #. This back and forth used up practically all of the 30 days return window. Needless to say, I will never order from nor recommend Curve Dream.
Product did not ship in the 6-12 business days (which seems too long to begin with). It took 5 weeks to receive it.
Also, the picture of the top looked like it had some shiny/glittery areas, but the actual top does not.
I will never purchase from this company agian.
I received two of three items ordered. Did not let me know what happened to the other. When I inquired they gave me options to order something else. I did but still don't know if it went through and if I am getting that item.
This was my first buy from this site. Checkout was fast and easy but the delivery time was quite lengthy. In fact I'd forgotten I ordered these pants. When they arrived I was very pleased with the fabric (I washed before wearing) and fit.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream