CVS

Bad customer service. If I could give it zero stars i would. I have had 3 bad out of 4. Long waits. When I bring up and issue with the phone # they tell me I need to fix it by calling corporate. Maybe I am old fashioned, but what happened to customer service. I waited over 30 minutes with only one car in front of me.

I went to pick up (2) medicines after receiving a text that said they were ready. Only (1) was ready so they told me to come back in an hour. But ok-. I came back 2 hours later- still not ready. They told me it would be 20
Minutes or I could get it the next day. I said I need it for an early morning appointment. Honestly, I just don't have 3 hours to
Waste today awaiting a single pill. To
Top it off the people had an attitude

Cvs in n. Ft. Myers FL smells so strong it causes me to have an asthma attack every time I go in. They spray some kind of air freshener so strong it stinks. Of course they say they don't but something is going on. I can see the machines on the walls that spray at regular intervals. They need to turn it down a little. It's the uncaring attitude and lies that cause me to write the review.

I used to go to cvs in Howell off of Golf Club and Grand River Ave. They are all terrible employees. Never nice! They all act like you are bothering them! My scripts were NEVER done on time. The last time I went in there I had had enough! I wasn't able to fill my script because of a mistake the pharmacy made. They just thought they would blame me instead of taking care of it! I was getting my antidepressants so it's not like I ever took extra! They told me to pay $200 out of pocket! I will NEVER step foot into another CVS! They are the absolute worst there!

I visited the CVS in Uxbridge Mass. The tech (Brad) was very rude, unacceptable how he spoke to me. The prescription had an incorrect date so I was informed I needed a replacement which I understood. His tone and presentation was unacceptable. I had to ask why the prescription could not be filled. He did not offer a reason why until I asked. All he had to say was, I'm sorry but the prescription had an incorrect date. Employees such as Brad need some polish when servicing customers especially those that have health issues. Show a little empathy when working with any customers in retail.

I paid for my wife prescription online thru CVS.Com January 14,2020. When she went to pick up our medications she told the clerk to put one of her medication back that cost $137.50 because she had a coupon for it. They put the medication back on the shelf. So, I have been trying to get a refund for this transaction since January 16,2020. I have yet to get a confirmation saying my $137.50 is being returned. This is not the way you treat customers that are loyal and use their services. Me and my wife are very disappointing right now. CVS is taking money from my account that I can use to pay other bills with.

Always long lines. Takes days to get prescriptions filled. Drive thru usually closed. Usually can't get thru on the phone no matter how long you wait. There is nothing positive that I can say about my local CVS pharmacy. I don't blame the employees. There is just never, ever enough help there.

Today I spent well over an hour trying to place an online order and the app and online kept asking me to verify my address. The issue is that once I hit save it clears out my name, address, email and phone number over and over again. So basically I am unable to submit an order. So called CVS customer service line and the guy wanted me to provide the item #s for each item in my cart. Sure...where do I get that from. So then he goes on this impossibly long speech about all the information provided on line, you know item description, blah,blah. Like I have zero brain cells. I finally hung up if I wanted to listen to a speech I would choose a more entertaining subject. Well, CVS, today you lost me sell thank you very much!

When you are picking up medication it is generally because something is wrong or you don't feel well. The last thing you need is someone behind the counter with a crappy attitude being as rude as they possible can. There is no place for it... Especially in customer service!

The membership is turning out to be a blessing overall. I have enjoyed the extra savings, monthly benefit, and ease of finding what I need at CVS. Yes, I was furious with the experience calling customer service, but now that I'm not on the phone with them, my feelings towards CVS has taken a turn for the better.
Regarding ordering online, while I still won't do it with CVS, I may have a better idea what went wrong after doing some digging on my own. Turns out that if there's a delay processing an item before it's shipped, opting for overnight delivery will not fix that problem. Hope by now CVS will provide better notification upfront if an item has an availability delay. Hoping...

With the shortage on certain medications you would think that certain staff could at least be a bit kinder to the customers. There is one particular staff member ( I will not make her name public out of respect, even though she doesn't really deserve respect) who has been with CVS for many years, and I have never once witnessed her be kind, or non-condescending to customers. I worked at this location many years ago with this staff member and I believe she goes out of her way to be cruel. I will no longer use CVS for my prescriptions for myself or my family. Yes, one bad apple can ruin the bunch.

Took their survey and then they off you of Anti-Aging Skin Cream etc. Regular 79.95 / your cost -4.95 shipping for taking the survey. Well then in the hidden print you just joined a seller of this cream club and in so many days they take out 99.00 or so from for card because you did cancel this club within like fourteen days. And will continue to do this till you figure out what's going on.

CVS Marconi could not get assistance with the photo machine, drove to the CVS on Dewey. No place to sit at the photo machine chair broken who in the hell is the manager of these places I need to be fired.

This was the first time I had ordered from them online. When I received my package three of my items were missing. I called customer service immediately and spoke to a young man who said that my stuff would be sent out and I would receive email correspondence. I never receive anything from CVS regarding this. So I called back to check on my order and was told he had done nothing. Will never order from this company again. Buyers beware!

I have used several of there pharmacies and they NEVER have my medication in stock. When you have chronic illness that is not a good business! So had to switch to a new pharmacy. If you need reliable service fast do not use CVS pharmacy!

The CVS pharmacy website is a very easy and convenient way to manage your prescriptions online and order refills. If you've got one or more prescriptions that is renewed each month, this is a great site for setting up auto-refills and getting alerts sent to your phone when your Rx is ready to pick up, so you don't have to remember it each month. Just go by the pharmacy when you get your text and you should be good to go.

We came in to take passport photo for my two kids and the sales associate said she wont do baby picture because she is too small, so we went to another cvs location and lady took pictures in 5 minutes no problems and no excuses

They filled a prescription when I was very ill. My husband picked it up, brought it home and read the "warning" labels on it; then gave it to me. There was NOT a label stating this had to be taken with food and no one at CVS had bothered to inform him of this. Since we had no knowledge of this I had not eaten before taking it. I ended up extremely nauseous, dehydrated and in the hospital. CVS will not respond to my messages/complaints. They should not be allowed to hold a pharmacy license! As busy as Walmart pharmacies are, they always give you a consult and be sure you know how to properly take the prescriptions. That CVS gets away with this uncaring negligence is a travesty.

Unprofessional have no idea what they're doing they need to hire more educated people to run the pharmacy. 60-year-old male been getting medicine for 30 years worst professional employees ever seen Bozeman CVS.

They take no responsibility for their errors because of course they are perfect. There have been way to many hassles with them filling my prescriptions in a timely manner. Robo call tells you it's ready and half the time it's not. Some of their employees are very rude without consequence

I tried ordering from cvs.com to use a discount, and one of five items was missing. I had to wait til the next day to call customer service because they are only available til 10 p.m. CST on weekdays, and then it took a trip through the voicemail menu to get a rep, who put me on hold for several minutes while she filled out some form. She was very pleasant, but said it would be 3 to 5 business days for a replacement. No offer to do anything to make up for the inconvenience. Simply unacceptable. Will not order from them again.

Late! Rescheduled multiple times! Still waiting! The worst experience ever. When called to get answers, just blew off as "just wait" by the first rep. The second rep/supervisor gave no compensation or guarantees he was like "oh well‍"! Never will I ever do this again! UPS and CVS don't mix! CVS stop using UPS it make you look bad. You used FedEx and there was no problems. Finally talked to a 3rd Rep, and she called UPS and got on their head on their practices. That was enough for me, because atleast something was done!... but still waiting. When product arrive, they are giving me a refund ‍

CVS charges $8.99 for a family size box of Cheerios
18 ounces. That is outrageously price gouging and about $4.00 higher than any other store. Most of the boxes on the shelf were damaged, they were either crushed or split down one side because the box was poorly glued.