CVS

This CVS is in need of better customer service. The two pharmacists at this location have no desire to help out to customer's needs. Very rude and no sense of time. Very incompetent in dealing with customers. One of the male reps was eating and drinking very sloppy for a pharmacy completely disgusting. In ending I would never visit this location ever again and would warn future customers do so as well. This Pharmacy is a joke!

The pharmacist are the worst! Unpleasant to talk to, no respect, no compassion, cold as ice and I dread talking to them or asking questions very unpleasant, the only place in the valley you need appointment for flu shots, and if you make one you might wait for hours, there's always a long line people are always waiting for their medicine and stress out complaining what a horrible experience. Please note the associate's cashiers are very nice, I'm only complaining about the pharmacist in this CVS Mulholland store a collection of the worst people in one store? And the attitude is I'm a pharmacist and I don't give sh… about you how there you asking me, wait in line, needless to say a very bad experience avoid the pharmacy in this store or be unpleasantly surprised.

If I could give them less then 1 star I would.
I called needing to speak with Pharmacist. Waited for 7 minutes on hold. Pharmacist picked up the phone and said we are closing call back tomorrow.
This is not the first problem I have had with them. Boycott them. I am will not do anything with them!

I remember when you could call Customer Service and do a check by phone for my payment on my Charge account ever since they stopped that god knows why, I mail my payment early and the last few times it has taken longer for the to receive or if they do it just sits in their system. I need supplies and me being on Disability, Which is limited, I have to go without. I bet the reason they stopped that was because another person who had an account probably messed it up for everyone. Why should I suffer? I am very disappointed with they way they handle payments, they have jobs I don't I wish they would just the minute my check comes, please take care of it right away. I live in Bloomington, MN and Carol Stream IL is not that far. Please anyone respond to this. Pretty pissed off/

Hello, had to unlike the page. Usually you guys are great, but what happened? Pittsfield, MA West St ******* store no longer carries postage stamps in the Rx dept. in the back of the store? What gives? So, a customer has to pay for his prescriptions, a few over the counter items then go to the FRONT of the store to buy postage stamps? Every time a debit card is used it's an extra. 50 per transaction. You used to have postage stamps in the back so customers can buy them with their prescriptions. Why was this stopped and the snooty answer for some girl working the register in the back?

So, to get to the online CVS prescriptions, I first have to sign in. Okay. Then I need to verify who I am with a birthday and a code sent to my phone. Okay. Then I'm asked to do it again. Why? I don't know. And when I finally get to the pharmacy page, nothing I click on pertaining to prescriptions loads. And it's been that way for a month or more. Even though I have to go through the same triple checking on my phone, even with face recognition, it works there. But not on my desktop, which is what I prefer. Bottom line is digital access to CVS is useless. It's a useless system. It used to work, but they messed it up, and they don't seem interested in fixing it. Time for me to look for another pharmacy. I've had it!

In the past two weeks I interacted with Pharmacist Ben. On the first occasion, the pharmacist told me there is a new pneumonia medication and wondered if I had received it. I told him I was seeing my doctor at the end of the week and would inquire from him as to whether I should get it. Last week I picked up a medication and Pharmacist Ben had attached a memorandum calling attention to the fact that this drug may interact negatively with another I am taking. I emailed my doctor who replied that this caveat is true in some cases, but my dosage was so low that it is not a problem. In both cases I was so grateful that Pharmacist Ben, in the midst of a very busy practice, took time to speak with me and later attach a memorandum to my prescription. I am blessed to have such a caring pharmacist.

My insurance company forced me to order a reoccuring prescription from CVS. At first I thought the home delivery would be convenient. But in my latest attempt it has been 5 days after my prescription refill request and they still haven't processed it. They claimed it was because my doctor's office had not contacted them. However, when I spoke to them they advised they had, in fact, spoken with CVS and immediately called them again. Yet, a full day later, still the order has not been processed. Since this is an essential medication to my health I am not at all satisfied with this disorganization and lack of urgency. If you are lucky enough to have the freedom to go elsewhere, do so!

Horrible. Waited 20 minutes for an order they said they did not have after they texted me it was ready. Then the cashier was sooo rude about it. Also false advertise merchandise prices on their website. Be very careful

Placed an order with a special discount. Cvs canceled the order because they were out of the item. They offered a $5 off $30 vitamin purchase instead. Really? Contacted them. Not helpful. I had to pay for their mistake.

Can never get a prescription filled without some problems. They refill orders that are not auto refill. Say they don't have prescription refill orders when they do, just not looking, since doctor writes out a prescription for 1 month (dates them for each month until next recheck need for the medicine in 3 months) and sends to the pharmacy. Medication is one that shouldn't be stopped all at once.
They only 1 time admitted to this mistake.
Get so pissed off at them I could scream.

The CVS store at ******* S Cleveland Ave. Fort Myers has changed my prescription twice without any consultation. The first time I told them I only want the prescription my doctor ordered. I just ordered the same prescription again which they had to order and again they order a different product. The representative tells me there is no difference which is not true and doesn't even say we will order what your doctor prescribed. I called the store at 2403 Cleveland Ave. And they have it in stock. How can a store down the street stock it and the other not able to order in what the prescription calls for. Maybe the person in that pharmacy needs a little talk about the way they are doing business. I am done with ******* S Cleveland Ave.

3 people stood behind the pharmacy while they were trying to care for the only man in front of me. It was close to closing. I finally give her the money the man was short. The woman in charge was going back and forth with him about accepting a photo of his IID. She goes to ring him up and then goes oh the computer just went off. Sorry but I can't give either of you your scripts. It's 8 and my register is closed. No you can't pay at the cash register. Was it the 3 peoples first day? No one said it's about to shut down or will someone of the 3 standing around watching help the lady before they do? Totally flabbergasted at the lack of customer care

I give them three stars because they are in good locations, and the service is good but it REALLY bothers me that their beauty products are a lot more expensive. Some Maybelline lipsticks for example are $2-3 more than at Target or Walgreens... so not even the coupons make up for it...

There is never a time that I walk into their pharmacy and they have 7 or more people working the pharmacy but no one helping the customers. You can never think you can get in and get out. It has always taken a minimum of 20 minutes to pick up any of my prescriptions. There is never a time I can go in there and someone is not shouting or fighting with them because they have stood in line for over 20 minutes and still are not being helped. They do not run their pharmacies correctly and do not prioritize people's time. They are rude and don't think that the drive through is any better, you can be the only car there and wait 15-20 minutes after pressing the call button. I have called the store and been put on hold for 40 minutes. They are the worst.

Service is terrible, I do not fault the employees I blame CVS they are under staffed. I went after hours to find the poor pharmacist to be working by himself filling scripts, answering phones waiting on drive up and in store customers, talk about staff cuts unbelievable. But my main complaint and displeasure is not enough store locations, I basically have to travel out of my way to pick up my scripts my insurance carrier makes us go to cvs in order to benefit with our plan, Walgreens is around the corner within walking distance. It would be great if cvs would build a pharmacy in North Hammond, In the closest one is south Hammond, in. It really is out of my way. Same complaints from area neighbors who also have to go to cvs. Hopefully CVS will build in North Hammond, In *******

Was told I could pick my pills up at 11am. I went over at noon and was told it would be another 45 minutes. It's now 2 pm and I'm still waiting. Also your parking lot has lots of litter and trash. Doesn't CVS want customers?

I just want to give a grateful shout out to Alexis and Jared who consistently go above and beyond to help me in their store. During these stressful times these two are always kind, patient and very professional. It is always a pleasure to visit this store.

Christy Colton

The call to C/S took about 18 minutes, on hold with hideous staticky music. C/S gave me the option to get a refund and purchase item somewhere else or wait indefinitely. I did not like either of those option. Since I was getting no satisfaction I finally opted for a refund. Why did your system allow me to order an item that was not available. I placed order on 02/01, the item was supposed to be delivered on 02/11. I called 02/13 to find out what's going on. Very poor business practices, do better CVS.

I purchased from CVS website this morning, and that order was canceled for no reason at the noon. Then I checked their online stock, it is still available to purchase. So I called online customer service, I was put on hold many times and waited for more than 30 mins. The online team told me they can do nothing with this order. Then I was transferred to the extra care team, they verified everything about me, but didn't even able to give me back the coupon I used which is ridiculous. I am very disappointed about CVS

CVS.com is one of my favorite shopping websites. They almost always offer free shipping in one way or another & their customer service is outstanding. They ship to APO addresses, & when my husband was in Iraq & Afghanistan, I regularly sent him shipments from CVS.com.

If I could get zero stars I would. I think this is a company that doesn't treat people fair especially there employees and will never care or change anything about it. They don't care what goes on in your personal life, if you've just worked 11 shifts in a row and no off days or you have to eat your lunch in between customers and you don't get an actually break, they don't allow chairs and complain if you try to schedule an off day. If you can't sell carepass (who wants to pay monthly for coupons to a drug store) then they cut your hours and tell you you're in danger of a right up if you don't borderline force people
To sign up for it. The managers are out of control and purposely get petty when they don't get what they want. There's only a select few that act like decent humans and they all get treated horribly.

I had a virtual interview at the cvs store in Seattle wa Queen Anne area with the hiring manager Human Resources & passed it was a few days before thanksgiving told her I am relocating to Seattle. So I passed the interview process I have a lot of experience basically over qualified. I was told she will send me a formal offer letter the next day to my email to accept to start the position. Which she never did I called and told that she will call me. Never gotten response then out of the blue I check the website says I wasn't selected for the position. I wish the he lady Natalie should've been honest instead of wasting someone time. Please avoid this place its not worth the headache and stress.