• CVS

CVS

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Overview

CVS has a rating of 2.0 stars from 419 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CVS most frequently mention customer service, next day, and several times problems. CVS ranks 796th among Cosmetics sites.

  • Service
    142
  • Value
    117
  • Shipping
    50
  • Returns
    54
  • Quality
    91
Positive reviews (last 12 months): 14.3%
Positive
4
Neutral
0
Negative
24
19
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How would you rate CVS?
Top Positive Review

“CVS Delivery: Healthcare at Your Doorstep with Hiccups”

guillermo m.
5/1/24

CVS delivery offers the convenience of receiving healthcare products and prescriptions at your doorstep. The plus side is the accessibility of ordering essential items online. Additionally, their delivery service ensures timely arrival of medications and healthcare essentials. However, there are drawbacks to consider. Delivery times can be inconsistent, with some orders experiencing delays without clear communication. Furthermore, issues with order accuracy and packaging have been reported, leading to dissatisfaction among customers. Overall, while CVS offers convenience, improvements in delivery reliability and order accuracy would enhance the overall service.

Top Critical Review

“CVS Pharnacy SUCKS”

Enrique G.
8/12/24

CVS Pharmacy web site is the WORST! I can never speak to a pharmaist. They almost never get my prescriptions right. They do not validate that my medication is covered by my insurance. My doctor's office called in my latest precripts FOUR times and they still do not show them. Can anyone recommend a good pharmacy in Katy Texas? Thanks, FRUSTRATED

Reviews (419)

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cvs pharmacy (44) customer service (95)
Thumbnail of user larissah7
1 review
1 helpful vote
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March 1st, 2019

My son has an autoimmune disorder and was prescribed Rasuvo on Dec 28 b/c the oral methotrexate wasn't working. After 3 weeks of numerous phone calls and seeing my son's condition getting worse, I knew I had to bypass them. I went to Walmart and they ordered the drug and I picked it up the next day! They also assisted me in finding an online coupon that lowered the cost.
I've now been trying to get reimbursement from CVS Caremark and have spent HOURS on the phone with them.
I used to work for Coram. Coram was acquired by CVS 4 years ago and they have drove it in the dirt. CVS was having the patients skip their home doses or stay in the hospital another day b/c CVS wouldn't hire enough pharmacists to fill the order. CVS is all about the money. THEY ARE NOT PATIENT ADVOCATES.

Thumbnail of user gailc183
3 reviews
15 helpful votes
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December 4th, 2019

There is no retailer I deal with that offers more discounts and coupons than CVS. I will shop at no other. Pharmacy in store or on line.

Thumbnail of user samm631
3 reviews
1 helpful vote
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July 26th, 2016

I called to ask about about transferring my prescription. She was extremely rude and laterally hang up on me.

Thumbnail of user amyn151
2 reviews
0 helpful votes
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November 16th, 2019

I adore shopping at CVS pharmacy. The prices on brand cosmetics are lower that in brand stores. Highly recommend!

Thumbnail of user rom11
2 reviews
10 helpful votes
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May 15th, 2020

I'm not sure who gets the "God Complex" more... the doctors or the pharmacist! When ur script is due every 30 days, u would think it's so simple! WRONG! My Dr. wrote my meds out for 3 days early due to a documented reason. However, CVS EXPLAINS they will not honor what the Doctor says and makes me wait for 3 days! Then a month later I drop off same script, and they call me 2 days early to pick it up! Then to get back on the rotation I call cvs for explanation as to why my meds t not ready this month on the 30th day!? They try to reason that the doctor wrote "TBF" on it (to be filled) for the following day and they CAN NOT release it! But when it was wrote for the earlier date months back they wouldn't do it! It's completely WRONG and so much BS to point the finger at anyone except themselves! When u play by rules and they constantly change for a superior feeling, how does that help the actual customer/patient?! Tooo many chiefs and so few Indians! Shame on all of
U! Laugh now cuz ur turn or a loved ones turn will come and I'm sure u won't find any humor in it to watch them suffer! (They need to take the "Do no harm" out of the oath... it means nothing! Good luck to all survivors!

Thumbnail of user kauffmanjessica89
1 review
0 helpful votes
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October 3rd, 2023

Not happy went Online to purchase a product under 4 dollars and keep getting a message saying card error try a different payment method

Thumbnail of user sherrym243
1 review
1 helpful vote
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November 1st, 2019

CVS is great, i mean i love and want to say THANK U for the extra care savings, getting a disability check, CVS saves me a lot of money when I shop, I'll give 10

Thumbnail of user georger9
5 reviews
25 helpful votes
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November 25th, 2011

My wife and I last week saw this little laptop unit for seale here at our local CVS drug store. This is the last of the nive things to say about that, because first we were told at the store they had sold out the same day they recived the idiem, then we were sent to another store in Monterey, they also were sold out, the last stop for this day was a store in Marina, you guessed it sold out, on each occasion we were topd by the sales person the other store had stock. This morning we drove up to Fenton were some family members told us the: CVS had stofck, we asked them to pick up 2 of the units for us, no, they had them but one had previously been open and had decals all over it to prove it and the wrong power cord and did not worklll So as far as CVS drug stores are concern, remember byer be wear...

Thumbnail of user dmk4
1 review
0 helpful votes
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March 4th, 2022

I compared prices with other drugstores in my area and the prices of products at CVS are much higher! Not Good!

Tip for consumers:
CVS prices very high!

Value
Thumbnail of user eduardoe6
5 reviews
0 helpful votes
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March 29th, 2017

Excellent customer services. The farmacy staff is the best in town. Good character, allways trying to help and well educated people.

Thumbnail of user nathana309
1 review
0 helpful votes
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May 26th, 2022

CVS what a joke for upper management. I scheduled an appointment online to take a covid 19 test at 6401 Precinct Line Road in Hurst, Tx. I am a VA which they take, I took the test and then was told to wait for the nurse to give me my results. I waited about 5 minutes and she took me to the back and started asking me alot of question and took my blood pressure and it did not seem right. She ask me to wait and she printed out my bill and they charged me for a assessment charges $99.00 and another $120.00 for the covid test. The covid test I agreed to but not the assessment. The nurse stated that it was a requirement when taking the covid test by the VA. So I called the VA and they stated that was not ture. I disputed the charges and they has some manage call me and she was a joke how did she get that job. They only care about how much money they can get from you, since the gov'tment is not paying for the covid test anymore. The manage stated that it is there new policy now as of April that all covid test requires this assessment for $99.00. I can not trust what CVS tells me now because someone is lying but they are not going to admit to it. My family and I will never use CVS again for anything.

Products used:
Covid Test

Service
Value
Quality
Thumbnail of user denisel83
3 reviews
19 helpful votes
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January 12th, 2018

Recently on vacation CVS provided for our random list of needs. Over the counter meds, paper goods, and sweets for the road trip!

Thumbnail of user dreyerjeanne0
1 review
0 helpful votes
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July 17th, 2023

The person who answered the phone called me a liar when I tried to return an online lipstick that had already been used… what an ifiot

Tip for consumers:
Unbelievably rude and obnoxious I think CVS is going under

Products used:
I never used the lipstick the seal was broken and the online cust svc called me a liar

Value
Returns
Quality
Thumbnail of user swepston1976
1 review
0 helpful votes
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September 6th, 2023

They do not answer the phone in the pharmacy. I've been with cvs for many years but it's time for a change.

Thumbnail of user joee118
3 reviews
21 helpful votes
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January 10th, 2020

Any OTC item you purchase from CVS is pricier than nearby stores. The good thing is their customer service, greeting etc.

Thumbnail of user andreat40
15 reviews
28 helpful votes
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January 18th, 2017

ATTENTION ANYONE WHO HAS A CELL PHONE THAT IS NOT A SMARTPHONE!

CVS sends me a few emails a week about Curbside Pickup. The emails contain a coupon for $10 off of a $15.00 first-time Curbside Pickup order. After going through the entire process of getting an order to the checkout process, the next step tells me I have to put in a mobile phone number to confirm my order. I enter my mobile number, it rings a second later, I click on the message... but it goes NOWHERE. After several tries, I called the customer service number. The manager tells me I cannot place a Curbside Pickup order unless I have a SMARTPHONE!

Know it's impossible for anyone under 21 to imagine that there are people who have cheap cell phones, and not SMARTPHONES. CVS is discriminating against an entire group of people who cannot afford a SMARTPHONE. The only SMART thing about this situation has nothing to do with being SMART. The SMARTPHONE is SMARTER than the program designer who cut out the very people who keep CVS in business, and didn't even have the courtesy to post a note on CVS.COM reading, "YOU CANNOT PLACE A CURBSIDE ORDER OR USE A CURBSIDE COUPON UNLESS YOU HAVE A SMARTPHONE" After 40 years, maybe it's time I do the RITE thing, and go shopping somewhere else.

Service
Thumbnail of user jenniferl657
6 reviews
0 helpful votes
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July 16th, 2022

Always have a great experience at CVS. The staff are always happy and helpful. They also have great deals and discounts.

Products used:
Alot.

Thumbnail of user stephaniea54
1 review
3 helpful votes
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February 28th, 2017

Rudest Pharmacy ever to exist!
DO NOT SHOP AT CVS!

I was lied to by the pharmacy. I contacted them over a MISTAKE they made on my prescription... instead of owning their mistake they LIED ABOUT IT!

Thumbnail of user pauld142
11 reviews
34 helpful votes
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February 3rd, 2016

My local CVS is awesome. Great people, great service. Knowledgeable, caring staff. Highly recommend them.

Thumbnail of user jennyl112
14 reviews
27 helpful votes
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February 5th, 2018

I have moved around a few times and each CVS was horrible and slow... Just gave up and went to walgreens.

Thumbnail of user janicem94
2 reviews
4 helpful votes
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November 14th, 2017

I learned a lot after checking this site out. It is amazing to read about all the products in this site.

Thumbnail of user tomasm92
1 review
21 helpful votes
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January 20th, 2020

Long story short I am a disabled veteran who had basically all my physical freedoms taken away. I rely heavily now on doctors, nurses and family for about 70% of my needs. I moved to an area where CVS is the closest pharmacy and I have gone there on 4 separate occasions to try and have my prescriptions filled. Once the pharmacist that was on duty called to verify my prescription on speakerphone so all the people in line knew what my medication was but had no idea what it was for thus leaving plenty of opportunity for embarrassment and judgement. Another time I was flat out lied to about how to get my narcotic prescription and was told there was a waiting list and that the list was full. Another time I spoke directly to the pharmacist and explained that I was allergic to a certain prescription because of an ingredients one manufacturer uses as a buffer and thought everything was taken care of only to again be told the next day that they would not fill my prescription. Calls to managers, corporate offices, etc. have done nothing to help. I was actually never even contacted by anyone about my complaint. The last pharmacist told me he was going to call another CVS to see if they would help me because he said they had enough in stock and never called me back at all. The sad part is that the rest of my family all use them, or did use them and we have 11 people in the immediate family alone. I know we alone won't impact them at all and they probably don't even care but we will no longer be using them for ANYTHING, period. I can understand a mistake. We all make them and we are all human but to treat someone you know nothing about like a criminal instead of a customer just doesn't sit right with me.

Tip for consumers:
Find another pharmacy with a pharmacist who you can talk to and who cares. I was very happy with the pharmacy inside the Weis but unfortunately for me they switched manufacturers of one of my prescriptions and when I took my medication I ended up being allergic to something the new manufacturer used in their product as a buffer if I understood correctly.

Products used:
None

Service
Thumbnail of user grantm158
1 review
2 helpful votes
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December 24th, 2020

Stay away from the CVS at 9455 Hammerly Blvd, Houston Tx. The Pharmacy Manager (Helena) tried to sell me the wrong prescription, and also told me she would not give me a refund if it was the wrong prescription. After she made me drive all the way home to, get my previous prescription to prove it was the wrong one. So I appeased her, she still refused to verify that the prescription was wrong, and she stated, "well maybe because its older, they may not make it any more." the prescription mysteriously appeared, but instead of apologizing, she went in the back, filled prescriptions for two other customers, then finally filled mine. The straw that broke the camels back though was when I asked the girl at the register, "can you confirm that my insurance information is up to date please?" gave her my card, and Helena, said, "what does he want now?" the cashier told her, and Helena told her not to check because "the brand the doctor ordered for me is out dated and not covered, charge him full price." So the cashier, never checked, charged me full price and went on her way. The incident was escalated to the "Houston Regional Leader," a man named "Akash Patel." Spoke with him one time about the incident, he promised he would follow up with me by today Thurday (Dec 24,2020), and I have yet to hear back from him. The several times I tried calling back, the calls went straight to VM, and I tried texting, and he blocked me. Do not give these people your business at all. They dont care about you, they are not putting patients first, like they should. Please spread the word. I will be posting this message on EVERY review site, including google and yelp, and the major ones. Let the people speak without words by avoiding CVS at all costs!

Thumbnail of user bellac15
7 reviews
8 helpful votes
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May 7th, 2016

I wish they had more employees to help locate items. I tend to spend 20 minutes just looking for things.

Thumbnail of user megk4
49 reviews
118 helpful votes
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September 26th, 2018

A week or so ago, I gave them a refill bottle for 10 mg of Ambien. A few days later, they gave me a prescription bottle with 5 mg of Ambien. They said, "You'd been taking 5 mg. Have you discussed this dosage change with your doctor?"

It's like, "Yeah, but I'm travelling internationally in a week, and I suspect I might have jet lag. Not that that should matter, because my refill bottle isn't outdated and should be valid."

"Well, we have to check it out. Ambien is a controlled substance and we need to make sure your doctor approves."

"Um, all you should need is my valid, unexpired refill bottle."

"Yes, we agree you gave us such a bottle. But we just need to do our due diligence."

"So you're going to harass my doctor, who doesn't deserve to be bothered over this, because you don't want to admit you screwed up my prescription?" I asked.

"We didn't make a mistake. We just need to do our due diligence and make sure your doctor approves this."

"Then why didn't you let me know instead of filling this 5 mg refill on file?"

"It was on file, because it's the dosage you've been taking for the past two months."

"Yes, but I didn't request a refill of 5 mg," I insisted.

This left off with them promising to call and badger my poor doctor the next morning, after which they'd call my dad's landline (I don't use a cell phone) first thing and let him know what my doctor said.

Two days passed, and I finally sent my dad down to the pharmacy to see what was going on. (There had been no promised phone call.) When my dad was there, they finally picked up the phone and called my doctor. I guess prior to that, they were hoping the problem would magically disappear. Then my dad brought home the original prescription I'd requested of 10 mg.

And now, my dad wants to know why I'm still mad. "They filled the prescription!"

"Yeah, after you went down there two days later and made them do what they promised to do!" I swore.

So, being about as angry as possible, I'm giving them a 1-star review.

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CVS - Online drugstore and pharmacy. Manage prescriptions and shop a wide selection of health, wellness, beauty products and more at CVS.com

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