CVS pharmacy

CVS Pharmacy's delivery service is anything but reliable. My order was delayed multiple times, and when it finally arrived, the items were damaged. Customer service was unresponsive and offered no assistance in resolving the issue. CVS, if you want to retain customers, you need to improve your shipping reliability.

My family and I are guessing that CVS neither wants or needs our business based on our experience today! My daughter desperately needed her prescriptions called into the pharmacy this morning by her doctor. I tried getting thru to the pharmacy 5 times to inquire whether the prescriptions were ready to pick up. I spent 30 minutes or more trying to get thru and nobody would answer the phone. I drove over there to find out that there were 5 pharmacy people putting away medications on the shelves. There are at least 3 phone lines in the pharmacy and it would have taken all of 2 minutes to check and see if the prescriptions were ready. The pharmacist Brian did not take my concern seriously and even laughed in my face and then hung up on me in the drive-thru.
My family and I have been loyal customers at this CVS since it opened. There is a Walgreen's next door and our money is as green as everyone else's. CVS stands for Customer Value Severed!

It's sad that I am writing this review as I continue to wait on hold. Going on 2 hours! CVS NORTH Main Street Waterbury! What happened? They used to be awesome...now they are horrible! When I told the store manager that no one was answering the phone,all she would do is transfer me. I would like to rate them EF. AS IN EPIC FAILURE! Am going to change pharmacy.

Was trying to get my meds at the North Bergen CVS location when Jinal Patel the rudest pharmacist tried talking down to me as if I was beneath her station. Can't believe they have people working like that there.

I went to pick-up a prescription at my local CVS pharmacy yesterday, arrived there at@1:29-30 P.M. an elderly lady was being waited on before me, The employee helping her (I later found out it was the Pharmacist on duty) looked up and stated, Sir, she is the last customer, we are closing for lunch and you'll have to come back...No one was in line behind me, my prescription was ready, all he had to do was hand it to me and I pay for it. So I had to make another unnecessary 5 mile round trip when they re-opened after lunch. Needless to say, I was not happy. I understand they are understaffed and obviously over worked, however, would it not make more sense to have "someone" there just to handle customer service? I will do my best to limit my business at this location, I use it because of it's location, traffic, distance from home etc. I may seek another provider when my insurance renewal comes up in 2024.I have never been told by any business, you'll have to come back, we're going to lunch.So much for customer service.

Posting here since no response locally. Las Vegas pharmacist Kris Carvalho needs replaced (store 8807). My prescription was sent to pharmacy shortly after 12:30pm visit - confirmed with my doctor that they sent the prescription within 10 minutes of the end of my visit. When I arrived at 4:45pm - I was told by a technician - "that was just sent over, it's not ready." Excuse me? Just sent over? I called my doctor office back and confirmed, no - it wasn't sat on for 4hrs and then sent over - it was sent to CVS 8807 within 10 mins of 12:30pm. So Pharmacist Kris Carvalho trains his employees to lie to customers who need medicine and say the prescription just came through, rather than admit his leadership is incapable of turning prescriptions around in a timely manner. Then I leave, and come back 20 mins before closing… my prescription is still not ready. (They were going to let me just wait until tomorrow, with my medical issues and discomforts)

So yeah - CVS 8807 is less concerned about our health and medicinal needs - and more concerned with managing the situation with KRIS still at the wheel and people not getting medicine in a timely manner.

Hi Kris! Told you I would tell whoever I needed to….

My insurance made me move my prescriptions to CVS. I used Kroger Pharmacy for over 20 years without any problems. So I moved all of my prescriptions to CVS and asked that they be automatically be refilled. On 5 different occasions I was down to my last couple of pills and called to inquire and was told that my prescription was at a different store. I asked for them to be moved to my primary location, only for it to happen again. Today I noticed that I was down to my last several pills and didn't get notification. I called the store and the automated system hung up me twice before I could speak to someone. On the third call i was talking to the person and their system hung on me again. I waited hoping they would call me back and they didn't. On my fourth call after inquiring i was told that they were out of the medicine, so I asked what am I to do. I was told that I could call several other stores to see if they had it in inventory. Frustrated I asked are you telling me to call around, then he said he could try for me after the challenge. So he told me that I could call them and they could transfer my pickup at the other store for this refill. I asked would they transfer it back he said no that it was my responsibility to call them to have it transferred back to their store. This so frustating. So by all means if you are looking for a pharmacy do NOT use them, they make you work to keep up with everything and you have to call them. I wish I could go back to using Krogers

Good & Plenty are on sale buyv2 get 1 free but they're stale and will break your teeth. Westerly, RI location *******

ONCE AGAIN, CVS STORE #5674 IS PLAYING NASTY GAMES WITH ME! I have a prescription for CVS Nasal Decongestant #******* that has one more refill already authorized by my doctor. However, when I called in to ask to have it refilled since I will be out of it today, I was told when I tried to request a refill that it requires a doctor's approval! I have had recurring problems with this pharmacy for quite some time with staff members forcing me to contact my doctors to get refills that are already authorized. There is one man working there by the name of Halawi who is the only one that is reliable and gives me proper service. I do not know why I have to face this hostility and ill will over and over and over from the others who work in the pharmacy. I am a disabled senior male who will turn 72 in less than two weeks and I have inherited medical needs, but the staff seems to take great delight in playing these nasty games with me. I am planning to relocate out of my current residence very soon and I will not miss this pharmacy at all. I do not know why I have to endure this sort of treatment. Another thing that I find more than irritating is that the CVS website frequently seems to be malfunctioning; I am attaching a screenshot of a notice that I can almost always depend on seeing when I try to check up on pending prescriptions. Once I move, I may well abandon CVS because what I have received is not service; it is definitely disservice, and there is no legal justification for giving me this trouble so frequently. I enrolled in their program CarePass so that I could have prescriptions delivered to my home because I have no desire to go to see the hostile staff and be told to go to my doctor for refills that have already been approved!