My item arrived in a short time. The package was wrapped to conceal its contents. The product itself was simple to put together, lightweight, multi functional and had a sleek look that complimented the space.
After ordering several(approx. 8) times from dailysteals, I had a problem with an android tablet ordered from them. After many attempts trying to contact customer service, I finally got hold of "live chat" online, and was asked several times why I was not satisfied with the tablet. My problem was the thing kept "freezing" up, and I had become frustrated with it and wanted a refund. I was told that a RMA would have to be sent to me before a return would be possible. I waited one week, but no RMA came to my e-mail box. I now start the process over of trying to reach customer service, and finally got "live chat", I explained my problem again, this time I was sent the RMA. After returning the tablet(made sure I got delivery confirmation), I waited three more weeks with no word from them. I contacted "live chat" again and was told that my card would be credited. They finally did after a total of about 9 weeks. My feeling is if I had not persisted, nothing would have been done. BE AWARE!
They sent me the wrong product and customer service is not getting back to me after being emailed numerous times. The 30 day policy it now getting close to running out and I might not be able to get a refund if it does.
I ordered a size medium shirt. They sent a size small several days late. When I contacted customer service, they refused to send out the correct size and blamed me for the error. I left a review on their site and they removed it within five minutes because it wasn't 5 star. This is not an ethical company.
This is truly a piece of $#*! website, ordered twice for a phone, order got cancelled twice, even though I have provided all verification, picture of credit card.
Wait a waste of time, I would give it -10 if I could
First time customer with little chance of continued purchases. Made my first purchase of a very specific item (model specific AS ADVERTISED). I was sent a different model number, the size and shape of the item completely different than advertised, and it was cracked/broken and couldn't be used even if it were the correct model. Ordered on 4/10/22, received 4/15/22 in unusable condition. Submitted an online claims ticket (NO phone number to call) one hour after opening box. On 4/16 (next day), I received an email from Daily Steals customer service stating that I would NOT get a refund due to it being beyond the 30-day window for returns. Not going to speculate as to how/why this individual came to this conclusion, but the entire purchase/delivery/claims submission happened in 6 days. I submitted a second ticket with a much more detailed description/explanation of the problem and have basically been ghosted from all communications. Both PayPal and Wells Fargo have been notified. Daily Steals ORD# *******
I bought 8 LED Shot glasses of which 2 were defective. They blamed in on the supplier and told me they would contact them and get back with me in 3-5 days. Never did and any further contact with them gets no response. On there website if you click on the "contact us" gets you a 404 ERROR.
Sadly, I haven't heard back from the daily steals customer service team in over two weeks. Ever two weeks from get a reply that is unhelpful and then I wait two more weeks to hear again. It's been a painful process and once I get my refund I will not be doing anymore businsss with this company.
This one of the worst online experiences I have had. I placed an order for an item. (LARGE set of pots and pans). The item was not delivered correctly by FedEx. I contacted both DailySteals.com and FedEx. Both started an investigation into what had occurred during shipping, but this is were the issues begin. DailySteals.com summarly decided to close my case. FedEx was not done with their investigation and Paypal could only base their resolution on the flawed evidence that DailySteals.com provided. I continued to try to resolve this by contacting both FedEx and DailySteals.com. I was concerned that I would be out more than $120. However, after multiple attempts they had to accept FedEx's final ruling that the package had been lost. Anyway, after several tries they gave me store credit. I was agreeable to the compromise but it was hard fought. I would not recommend this company.
I recently ordered an ipad from them. About a week after I had ordered, they shipped it and then I got it about a week later. As others have mentioned before, their shipping speed and communication isn't the greatest but hey, cheap is cheap for a reason, right?
Overview
DailySteals has a rating of 1.4 stars from 412 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DailySteals most frequently mention customer service, tracking number and credit card. DailySteals ranks 695th among Discount Shopping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jack! We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. It's noted that our support team has reached out and resolved this matter. Please get back in touch if you need further assistance. We're happy to help!