DanburyMintReviews 108

I placed two orders on 10/08/2022. At that time, the order confirmation said, "ships in 2-4 weeks" for both items. I never received any order updates after that. I began checking on 11/01/2022 to see if the orders had shipped. When I checked the website, it said that the items were expected to ship in 24-72 hours. It is now 11/07/2022 (6 days later), and it still says expected to ship in 24-72 hours. When I called Customer Service to check on the status, a very terse woman told me the items were held up in customs and she could not possibly give me any information on their anticipated release or next steps. She said I should just keep checking back. I advised her that I never received any communication regarding shipping or delays from Danbury Mint, and she told me, "that wasn't their job." Hopefully I get my order (worth several hundred dollars). I will never be ordering from Danbury Mint again. I am so disappointed in the poor service and support. The items will not be here in time to serve as gifts as they were intended.

Junk-like shipping. Purchased a $170 ring. Shipped in an envelope with a cheap bag no box.
Not the same company it used to be. Junk

The problem that I have with this ring is that it does not look anything like the photo or video of the ring on your website. Your company should post the actual photo of the actual ring being sent to me. I am a Army Veteran who was both proud and excited to receive my ring to the point that I was going to gift one to two other Army Vets but after seeing the poor quality of the ring, I have changed my mind. Not only did you loose two additional customers, you will also loose my business as well.

The two positive things I want to say is that both the Customer Service person I talked to and their manager were both very nice and apologized for any inconvenience. I want to thank the two young ladies for being so caring and understanding. Keep up the great customer service ladies.

Rose bracelet and necklace suitable for children, not adults. It is cheaply made and screams cheesy.

Ordered one of the Derek Jeter sculptures in honor of his Hall of Fame induction. Received a statue of poor quality that barely resembles him or the picture shown advertised. Will never order from Danbury again

I ordered a pair of wedding ring the FIRE set. The rings were nice, but the quality was not what I was looking for at all. The band was very thin and it was to much to care for the ring. With Covid going on I like to clean with Bleach a lot so this wasn't the item for me. Needless to say I have returned them and will not be ordering from here again. Waiting on my refund. Order: *******

I ordered the heart necklace which is advertised to have diamonds across the top. I'd be fine if there were diamond chips to sparkle -- if one could see them. I used a magnifying glass and can barely make out what are supposed to be diamonds. It's mostly just shiny metal! I checked their website and it claims that there are diamonds -- so I have to say in that respect, they are misrepresenting their product.

I loved this pearl, diamond mothers day necklace. This piece looks as show. Already many compliments. Sparkles in the light. Just beautiful!

Last February 5,2021 order and item for valentine worth U$ 112.69. The Item arrived Feb 13,2021,
This item was paid and cleared with my bank, Today is Feb 24,2021, the company is again charging
Myself another U$ 112.69 in my Atm card. I called the company and somebody answered and told me because a second Item was shipped last Friday (Feb 19,2021) Wish I could get money and could cancelled the payment from my bank. Buyers Be Ware of this company

Order # *******. I Ordered a necklace for my wife. They advertise the cost as $99. You end up paying $114 including taxes. And then they forgot to update my Apt number on the address. I called up the customer service for the delayed shipment and she only said Ok ok ok and nothing else. She didn't have the courtesy to say SORRY. I am not sure about the product quality. Yet to receive this. I wanted to give -5* rating but somehow can't do that

Someone please explain how we can do a class action lawsuit against companies like this one and Bradford exchange that do these bait and switch scams on hard working people. I will gladly Participate

I'm sorry I made the mistake of ordering from this company again. I've had issues with payed orders going unfulfilled in the past but a family member was interested in a particular item and I said I would look into obtaining it. So I put the order through on the Danbury Mint website. The funds were drawn from my checking account within minutes but no confirmation email. I spoke with a customer service supervisor and was told that a confirmation email would be sent immediately. I still haven't heard anything. Don't waste your time with the Danbury Mint there products are junk anyway. There are many many more reputable coin sellers who are much more comfortable to do business with.

I ordered three Christmas gifts on 12/10/2020. It's 2/3/2021 and they have not shipped yet! When I placed the order there was a notation that said they were not guaranteed for delivery by Christmas but there was and estimated ship date of two weeks. I was aware that they might not deliver in time for Christmas.
The estimated ship date has been moved out four times. The most recent was today and it is still an estimated date. When I called customer service two weeks ago I was told it appeared they had shipped.
I will never order from them again.

My husband bought me a gold...(not, plated) bracelet from Danbury Mint which needed a link removed to fit me.
When I brought it to our very reputable local jeweler, the clerk brought it to the back to verify that it could be properly sized.
The jeweler emerged and asked me where my husband had bought it, and I told him, "from Danbury Mint."

I was embarrassed when he replied that it wasn't real gold, at all.

My husband thought the jeweler was wrong, and bought me another beautiful looking bracelet with "S-link, 91 black diamond bracelet"... for $299.00.

This one will also need to be sized, and I'm willing to bet that whatever these black gems in the bracelet are...
(although stunning & beautiful)... are likely, NOT real 91(!) black diamonds, (for that price), and will likely be turned away by yet, another reputable jeweler, for sizing.

I'll follow up with an apology, if my assessment/assumption is completely wrong.

Disappointed in Danbury's misrepresentation.

Can you buy coins? Yes. Can you pay way more than they're worth? Absolutely. What a scam. I've been collecting coins for 50 years and it's a shame what people are charged. My guess is they are either old or coin novices. My mother-in-law got phished by DM. I found out she's been buying coins from them the last couple of years. She's 86 and believes the crap they write in their brochures. They tell you all about the value of the coin but forget to tell you it has to be in MS-65 grade condition which it isn't unless it's a newer mint coin. For those they double the price. You can't even remove a credit card from online, you must call in. Is that even legal? Of course when you call in they try to convince you to keep it there so you won't miss any of their "special offers". The only one making a mint is Danbury.