Darntoothysam.Com

I found darntoothysam.com when I searched for Sony H5 shutter button repair. They are by far the best monetary deal out there for this common issue, and also sell the parts to do the repair yourself.
I purchased the repair online and sent my camera via usps priority mail on 12/05/11. I received it back today, on 01/27/12. I am happy with the repair itself, the camera was in the same condition as I sent it, and it was packaged well for return shipping. It arrived via usps priority mail with signature delivery confirmation, which I appreciated.
The repair from my local post office to my porch took 7.5 weeks. During this time I made many attempts to check on the status of the repair, beginning at about 3 weeks after mailing. Of the approximately 5 e-mails, 10 phone calls, and a couple of facebook posts, I received 1 e-mail response, 1 facebook response, and had 1 phone call answered. When Tom did finally answer, he was polite and professional, and did as he said he would.

So overall:
Value: excellent. The cost is much better than other places.
Repair sevice: Good. My camera seems to be working fine after the repair. The wait was frustrating.
Customer service: Weak. This definitely needs improvement.

SENT MONEY IN OVER A MONTH AGO FOR A SONY SCREEN THAT THEY SUPPOSEDLY HAD IN STOCK! NO RESPONSE TO NUMEROUS EMAILS. MY MONEY IS BEING REFUNDED THROUGH PAYPAL. HAVE PETITIONED PAYPAL TO REVOKE DARNTOOTHY'S ACCOUNT. WILL ALSO OPEN FRAUD COMPLAINT WITH ATTORNEY GENERAL'S OFFICE. LETS SEE WHAT LAME RESPONSE THEY POST TO THIS IF THEY EVEN HAVE THE GUTS TO RESPOND AT ALL. POND SCUM

I placed an order on March 15th, I received a confirmation email and my bank account was charged successfully. I never received my order. When I log into the site, the status is "order received". There has been no follow up from them about my item being on back order and no shipment information. I called both numbers listed on the website at 2 pm on 3 different days. No one ever answered the phone. The message states to NOT leave a message. I also emailed on April 7, April 10 and April 17. I have never received any response. I will be disputing the charge with my bank. This company is completely unprofessional and has no customer service whatsoever. I can't believe they are still in business.

UPDATE: Conveniently, after I wrote this review and called my bank to dispute the charges and emailed "customer service" telling them I was disputing the charge, two days later the status of my item has been updated to "shipped". Of course, no one from Darn Toothy Same called or emailed me to update me (or apologize!). Also, the tracking number does not work. What a terrible company!

OUR EXPERIENCE WITH DARNTOOTHYSAM HAS BEEN AN ALL OUT NIGHTMARE.

WE CALLED AND SOMEHOW HE ANSWERED. WE FELL FOR IT BECAUSE HE SOUNDED CONVINCING.

HE HAS NOT HAD OUR CAMERA FOR EIGHT VERY LONG MONTHS AND WON'T RESPOND TO CALLS OR MESSAGES OR EMAILS.

GIVE US BACK OUR CAMERA AND OUR MONEY. YOU MAY HAVE GOTTEN US BUT OUR STORY WILL HELP OTHERS ABOUT THINKING BEFORE PAYING YOU MONEY OR SENDING YOU THEIR STUFF.

GIVE BACK MY CAMERA AND MY MONEY THOMAS DRAYTON! MY WIFE SUSPECTED YOU WERE NO GOOD FROM THE START. I REGRET NOT LISTENING TO HER THIS ONCE. NOW MY CAMERA IS GONE AND SO IS MY HARD EARNED MONEY. WARNING TO EVERYONE, THIS IS A SCAM!

Sent order, they took my money. Called to see if they received my camera. Cannot get through. Emailed, no answer. My order number is *******.

I'm afraid I've ripped off.

Don't Buy Here! AVOID THIS BUSINESS! Darn Toothy Sam (www.darntoothysam.com) - Better Business Bureau ACCREDITATION REVOKED on Nov 19,2010. According to BBB website, thirty complaints have been filed against the company.

I was looking the BBB up to file my complaint, when I noticed they had already taken action. My Canon Digital Rebel was shipped to them Nov 4th, 2010, and as of today, Feb 7th, 2011, it is not repaired, and no emails are responded to, no phone calls returned.

I ordered a Canon Powershot SD790 IS Camera Handstrap Body Trim Piece which comes with two screws as shown in the product page(http://www.darntoothysam.com/products/Canon-Powershot-SD790-IS-Camera-Handstrap-Body-Trim-Piece.html). When i received my order, i didn't receive the two screws. What do i do with just the body trim piece. I sent couple of emails to the THomas but no response!

Just ridiculous. I was told my camera would be fixed within a couple of weeks of it being received and its been a month now. I would not be complaining, except i had talked to the owner who said he was ordering the part as we spoke (lies) and it would be at their store that week and sent out also that week or early the next. Now they no longer answer the phones, i call everyday at various times, and email them also. No response and i definitely feel robbed. I could care less that he says they are not stealing. WHAT IS IT CALLED when you receive something from someone, say you'll fix it by a certain time, and then ignore their concerns when you dont?! AND I AM A REAL PERSON in case you're wondering, you can contact me on FACEBOOK (THOMAS- since you said we're all fake) by searching Patricia Jetton. Go ahead. I will be contacting BBB if i do not receive my camera this week. I don't care if its still unfixed just GIVE IT BACK ALREADY!

Darntoothysam.com sucks. I've ordered LCD screen protector for Canon 1Ds on 8/8/2011, paid the same day with PayPal. I've not heard from DTS for 10 days. I've sent them 2 emails asking when item will be shipped, no response.
On 8/18 I've filed PayPal dispute. Still no answer. So, today, on 8/19, I've escalated dispute to a claim. PayPal refunded me within 1 hour. Amazing, usually it takes day or two. It means they have a lot of issues with DTS and they are used to refunding his customers.
I don't know about how DTS fixes cameras, but they have worst customer service. No communication whatsoever. They wasted 10 days of my time because they did not have the product they sold me. I could have ordered that screen protector from any other website and have it delivered in 48 hours, because of them, I still don't have it.
Oh, and I've read through SiteJabbes's reviews, so I know that Thomas will be saying this is all not true, asking for order number and so on. Here it is: #*******, and my name is Martin Gora.

Fraud fraud fraud... don't buy are send anything to so call Thomas. I bought a camera and never got it. Now he never answers the phone nore my emails.

I'd just like to echo what others have written here about the slow responses... or more like NO responses. I ordered a part from my camera, and I was told it could be a week. It's been longer than that, and my inquiries to find out when it might be shipped have gone unanswered. Phone calls go to a recording that says voicemails can't be taken and that customers should send emails. On the recordings, this guy says it's a "small camera shop", but if the volume of calls and emails are so great, he should perhaps hire someone to field those for him. On the off chance that he will respond to this (as I see he's done in the past for other negative posts), my order number to him is *******. I just want to know when my part will be sent... you've already got my money, Thomas, and now there is no way for me to contact you. You SAY your business isn't a scam, but there seems to be an awful lot of similar complaints... perhaps THIS is why the BBB revoked its accreditation. Should I not hear anything, I guess my next action will be file a complaint with the AG of Minnesota, my home state of Virginia, and the Justice Department, as this involves interstate commerce. I think a large part of your complaints, Thomas, would be solved if you responded timely to your customers, don't you think?

I'm very happy with your service, highly recommended, the site is great.My canon S95 is brand new again! Thanks.
"Marquiviri" from The Spanish Harlem Orchestra of NY.

My wife dropped her canon and cracked the view screem. Darntoothy replaced it at a good price and the camera was returned to us in a timely manner. I would use him again.

I read all the other reviews only after making the purchase of an LCD screen for a Cannon camera. So I called the company on both of their phones (No answer after repeated calls) I thought I was in trouble so then I e-mailed them and I received a response quite fast. Received all the information I needed but was still nervous because of the negative reviews.
So here is my review :) I ordered the LCD on February the 4th and received it on February 15th it was the correct part made by Sony for the Cannon camera. It fit perfectly took me thirty minutes for the whole installation and it worked flawless.
Conclusion these people are very busy and apparently don't have time for phone conversations as they are taking care of the orders to ship.
I received e-mails with all the updates and flawless service and good price so I will rate them with 41/2 stars they would have gotten 5 stars if I could reach them by phone but that might increase the cost of the parts as they would have to have another employee answering the phone.
I'm sorry for those people who had trouble but for me it was flawless service and quality part.
Thank you Thomas and Alex!

This site help you to find a soul mate and Good business and very secure and safe to all humans looking for love and business in their good, futures..

So where's my part Thomas? I am tired of your stories. First you tell me sorry and that you forgot to order it. Then you told me they arrived broken. Then they were on backorder with the supplier but they be in next week, that was months ago I might add. Then they came in broken again. Oops you must have forgotten that you gave me that story months before. Then they really did arrive and supposedly you sent it but it must have gotten lost in the mail and you'd send it again. How do you keep up with the lies?

Anyone can go on to google.com and just type in: darntoothysam scam

There are sites everywhere on you. You even kept a guys camera for so long and then eventually gave it back with a used screen when you realized you weren't going to be able to keep it but he paid you for a new screen. You can keep my money, the camera was donated without the battery door.

Anyone who has lost money to him, you can just let your credit card company know and they'll can get your money back if you got taken by this guy.

After a month of trying to reach this Thomas Drayton (even got in contact with him at his job at Keller Williams Realty, said he would immediately look into my problem) but never heard back. He even deleted my reviews left on his website, the page that states they do not steal or scam people. Darntoothysam.com is a fraudulent, scamming site. Some people may have gotten lucky with using them, but they do not care about there customers in the SLIGHTEST. He may reply to this post saying I am not a real customer. I have an order ID, and a receipt sent to me by his website. I tried to be a customer, but this is shoddy, shady, business ethics, if he is indeed a real business. He bashes everyone that tries to get resolutions, and I won't have it. Thomas Drayton, thanks for giving the little business owner a bad rap. Please, shut your doors, take down your website, and stop making people fight to get something they paid for. So what you don't have a dam call center, or you don't price gouge the little people. I don't give a dam. At least those price gouging companies follow thru with what they are in business for.

I have requested Paypal to get my money back. I am within the 45 day window, and I am sure I will get it back without problem, since he doe'snt pay attention to his customers, he probly won't even reply.

I'm sorry that I had to give it one star, but it would'nt allow less than at least 1.

I ordered a replacement screen for my Sony SLT-A77 camera on Sunday, Feb. 24,2013 and even paid for the Priority Mail option to make sure I got the part in time for a photoshoot I had the following Saturday. Well; it's now 8 days later, I have had my credit card run for the amount of the part PLUS the Priority Mail I asked for and now NO part and haven't been able to get any word from him after 4 e-mails, 3 messages to his phone and leaving 2 messages via his websites "Message" account! Do I need to say any more.

Don't buy from this website it will scam you - i made a order for my camara canon i paid for fast delivery and it never come i sent an email to the website after a week and his answer was we are waiting for the parts come mmmm i said so when i will have my product? He just said LIKE I SAID WE ARE WAITING FOR THE PART WHAT DO YOU THINK THAT WE WILL SHIPPED INCOMPLETE? I said you know what i want to cancel the order and he didnt cancel it so i was charge and i had to call the bank to recover my money but at this time he took my credit card info my address and name so i report it to life lock to take care about it

I ordered a battery door for my camera a long time past now. The part never came and I have called so much and just get the voicemail telling me they are too busy so do not leave a message. I have emailed and all of my emails go unanswered. They just ignore me and they want to keep my money. I'm going to call my bank tomorrow and see if it can be disputed. Today I went to the sure to check my order status and all I got was a warning from google that the website was not safe to go to. It was saying that his site transmits some sort of badware or something like that. I should have listened to google and stayed away from darntoothysam.com, nit my computer is totally infected with a virus or whatever his site sends out. I researched the virus that I got from darntoothysam and it hijacks the computer and sends ny personal information out without me knowing. I CAN'T STRESS THIS ENOUGH, DARNTOOTHYSAM IS JUST HORRIBLE. All this over a battery door formy camera.

My Canon Rebel had a few bent pins that needed repair and I wanted to find a local place that I could send it to do the work instead of shipping it off to Canon. I guess I should have shipped it to Canon. I paid for the pin repair service online(which said it took 1-2 weeks), filled out the form, packaged the camera and got confirmation that it arrived. That was on February 8th. By March 8th I was starting to wonder what happened to the camera so I called the 800 number and left a message. Then I tried the local number (long distance for me) and it basically said they were too busy to answer messages on that line and to send an email. So I sent an email. No answer, no response, nothing. Called a few days later and emailed asking what was going on with this repair. No response. Waited a week - my husband called and happened to catch him - he said he forgot to order the part and he wasn't planning on ordering it anytime soon so he'd send it to someone else to fix it and I'd have it by the early this week. Of course nothing. I called and emailed again today - big surprise no answer and no response. Since I've already paid for the service AND he has my camera and I get no responses from calling or emailing and it seems you have to be really lucky to actually have him answer the phone... I feel like driving the hour to his address and knock on his door until someone answers!... Good luck - just send your camera to Canon and forget this guy.

On 10/18/2010 I ordered a LCD Screen for my DSC H1 Sony Cyper Shot Camera when I received the LCD Screen in December after many emails and it was broken when I emailed back I was told if I send it back which I did on Dec 6th they would replace it but to this date I have never received a thing including any email replies. I have kept all of my emails and even asked to be refunded my money but still no response. Still would like to see my money back or atleast a LCD Screen that is not broken

SCAM SCAM SCAM SCAM SCAM

5 Months and no response and no part yet he got my money

This Darn Toothy Sam site was just on ABC News in Minnesota warning people about it. Your bestbet is to file a dispute with Paypal if you still can and go to the BBB for help. He listens to them because he has to.